Nokia India Complaints & Reviews

I bought the phone 7 months ago and since that time i am facing this issue.I went to nokia service center 3 times but they couldn't solve the issue.Every time they told that they have updated the software and it will be alright but had the issue very often. Some times I could solve the problem by re-inserting the battery, but most of the time I couldn't.Even the red button will not work when it hangs. I really regret that i bought this phone because I cannot even make a call with my phone when it hangs.

I need a solution for this problem at the earliest.

IMEI: [protected]
model no: Nokia Asha 311
bill no.:8918
shop: Jatin Watch co. & Mobiles
shop address: Rajpur Chungi, Shamshabad Road, Agra-282001
shop phone:[protected]
shop mobile:[protected]
TIN No.:[protected]
battery no.5241902385121702713067056
charger no.0675785
customer details-
name: Manoj Kumar Gupta
address:51-A/19/1, Raghubir Puri, West Arjun Nagar, Agra-282001
phone no: [protected]

if the mobile is found.., contact us at [protected], [protected]

the mobile lost 3days ago,

P.S. I need the mobile because it consists of very important data

on 25th april i lost my nokia n73 mobile phone with the imei no [protected] when i went to complaint at the police station they rejected to take the complaint and asked me to complaint the customer care but when i again went to the customer care they are asking for the registration of the complaint at the police station..plz suggest me something

Please i need your assistance because i have lost all the information on my handset (Nokia e5). I was trying to setup the security system on the phone and mistakenly got stock and in the process lost all i have saved for years.

Is there any available means of getting my data back again? i feel like my world has come to an abrupt end. kindly assist me as i am willing to provide every information that can help me recover my data.

Counting on you.

Thank you.

I had bought a nOKia c6-00 device. its started give display and touchpad problem in January 2013. i had submitted that handset to the dealer from where i had purchased the handset. i called up next day they said we have submitted your handset to the nOKia care. then in the evening i got a call said that my handset will be sent to higher level repair centre at Delhi which will take around 15-20 days. i said OK go ahead. 20 days passed i called up the nOKia care they said my handset is not ready and will take few more days. i told them that i am going out of town give me my handset within two days they said it is not pOSsible but we will try. but they were not able to give me my phone. by the time i got some urgent work and had to go out of town. i came back in April 2013. when i went to the dealer he said sir your handset was not irreparable so company has given another model. nOKia had had given a lumia610 model without asking my concern, my requirements that too a old refurbish handset. when dealer said that u got a another model as a replacement i thought it must be a box pack handset. but this handset was loOSe and it was loOKing old, used by its physical appearance. but i was tired running behind this nOKia so i accepted the handset. but the trauma not ended up here. i went home charged the handset fully. and started using it. my battery started draining without using it much. i charged it at around 1 p.m. and it went dead by 6 p.m. at that time i was travelling i had a meeting with my client for a business deal and all of a sudden i lOSt contact between me and my client. neither he could call me nor i because his number was stored in the phone. it was a disaster my very important deal got cancelled because so called brand nOKia. this handset runs on windows OS, has a very short battery life, it doesn't have all the features that were there in my old handset. so this time i went back to nOKia care myself and submitted the handset and told them that i am not comfortable with the handset give me a model that contains all the features that my old mobile had. i had submitted handset on 12/4/13. after two days a i called Mr. anil shirke the manager at nOKia care charni road he said sorry sir you have to accept this handset only we can not give you another model so i said then refund me my money. he denied that too. then i registered a complaint with nOKia careline on 18/4/13. complaint no. is 1-1-[protected]. the executive with whom i talked promised that within 48 hours i will get a call from them and give a solution but no body turned up till 22/4/13 then i called up on 22/4/13. the executive on care line told me that my complaint is still under observation. after forcing he transferred the line to his senior his senior also did not do much about my problem but again gave a false commitment of getting back to me. now today its 25/4/13 and still there is no solution for my problem. i bought a nOKia device with my choice of features and loOKs if nOKia can not repair their own device why should i compromise. i have been harassed by nOKia since last four months.


thanks and regards manish chipkar
[protected]/[protected]

A very Goodmorning Sir,
My name is Amit Anand,i logged into your site for a complaint to register,i will be providing as much details i have for the complain.
Topic:Mobile under warranty given in Authorised Dealer Shop but still phone not received for a long period.
Details:I have given my brand new phone which i bought it some hardly 15 or 20 days before giving it to service centre as my screen went with some problems,phone was Nokia 820,they said me while giving the phone that hardly 10 days we will take and return your phone in good condition,But the scene of making me in a dark side arises here as whenever i called them to take my phone they give me 3 more days to take it back,it started from the tenth day they asked me to return it and after that very time the third day they speak the same thing,now almost 2 months is going to over and still the same thing of returning me in 3 days,so i didnt said a word in harsh way just am keeping my patience in hope to see my phone again.
Hope so something can be done through this site as am expecting.
Name and Details of the shop:NOKIA CARE CENTRE, DECCAN MOBILES,Shop No. 12-2-784,First Floor,Habib Osman Complex,Beside Mughal Height,Opp. Express Highway Pillar No. 34,Medhipatnam,Hyderabad. Ph[protected],66736999,
Job Sheet No:8408,Given On:6/3/13

i place a order with nokia shop on 18/4/13 which the product of nokia asha 311( dark grey), the order no is [protected] and i make the payment also with them worth of Rs.5881.
but still now they dint process my order, regarding this issue i worte a mail to them 2 times were dated on 23/4/13 and 25/4/13. n no response from them. today 25/4/13 morning i call to their customer care, n they informed that still not verified your order. what they did so far till now. n when i'm asking only they informed to me. kindly inerfer in this issue and make sort out and dispatch the product on time which they committed date on or before 28/04/13

r/sir
i amardeep soni and i am suffering from a bad service of nokia from 9 to 10 month .i purchase a nokia mobile phone x3-02.i have bill.befor many month there was a problem in my devise then i submit it in nokia care ....from then i am suffering from this problem because they deposite my device and after 10 to 15 days they returned me .this prcess going from 8 month and 17 to 18 time i visit there but no solve of my problem they r making fool me....nw last time my cell is deposited there frm 2 month.if possible then help me,,


amardeep soni
[protected]

I bought my nokia lumia 620 on 14th april 2013. It was having its no service of networking problem from day of being due to thunder and shower in kolkata for coupleof days I wasnt able to take it to the retailer though I took my phn within 7 days to the dealer but dey that u have a problem in your sim card just get it rectified it from the related outlet I even went to the main branch of the sim card outlet to get the problem done they informed me that I didnt had any problem in sim card . Then I went to the dealer for replacement of my phone they told me that its against our norms . I even took it to the service centre they evn told that its the problem in my handsets and it needs to treated for 15 workings .. when I claimed for replacement they denied ..

So pls pls do help to sort out the problem..

hello,sir
meri complaint NOKIA care k varun enterprises k against hai jiska address hai wa-84, shakarpur, delhi-92 opposite baba balak nath mandir (turn left from metro pillar no.29, towards mother dairy) me apne phone n8 ki body change krane gya tha to pehle to jb mene par pucha ki body k rate kya h to 2450 btayi phir wahan pahuncha to 4050 bolne lage or unke pass mere 1000rs advance submit h wo bi ni de rhe h or galat bol rhe h ap kch kijiye plz sir

Dear sir/mam,
Myself atul,from lucknow U.P.,I have give my nokia 710 (IMEI NO.-[protected]) set for screen damage to your authorized distributor “ARYANS COMMUNICATIONS”PARK ROAD LUCKNOW,on 18 march 2013 and I have got it back on 29 march 2013,but in physical body damage condition,when I ask regarding this to the representative she told that set will once again go to the headoffice for maintenance,from till date I have gone 4 times to your service centre and call 10 to 12 times,but I have not got any satisfactory answer from them,rergarding my set,then after on 19 april 2013,I have register a complaint at[protected] from there I have got a complaint no.- 1-[protected] and got the assurance that it will be work out,then on 20th april I got a call that issue will be solved in 72 hours,BUT NO RESPONSE.
Once agin a same type of response,that I have already got from service centre,im totally fed up now,I can’t understand that it is around one month over and till now im not having any information regarding my set,which is a big question mark on NOKIA’S post sales service
I hope you will understand my problem,pls look in to the matter.
THANKS AND REGARDS,
ATUL SINGH
MOB-[protected]

I have purchased Nokia Lumia 620 from your showroom vide bill no. Book No. N-LN/48, S. NO. 2376 on 7th April 2013.

After 7 days the mobile was went off.

We have given the handset to the Nokia service center as mobile is under warranty. They said that will repair the same and give back after one week.

It is to bring your notice that we want money back Rs. 14,250/- or replacement of the set with additional warranty (Money paid by me Rupees 525/-)

Looking your favorable response

Going to Nokia Care About 7 times
Calling Noki Care About 15 times
Sending about 15 Emails
Waiting for your response from almost 12 Days

WORST MOBILE PHONE LUMAI AND AFTER SALE SERVICE FROM NOKIA
My Complaint.
I bought Nokia Lumia 610 in Aug 2012, till now in 6 moths I have been to Nokia Care centre for 3 times for my phone problems. Screen display problem, software problem, charging problem. Firstly they keep our phone with us for so many days to get it repaired that is also ok until they repair your phone properly. Now when I went again today for the charging problem they are giving me an excuse that there is moisture in your phone and you won’t get warranty.
You can only think there is no rain in Mumbai from time I bought till now, how can moisture go in. I have kept my phone in cover and care till date so that doesn’t make any chance of even a single drop of water going in. And if there is moisture it can also be because of them when they took my phone for repairing.
I bought the Handset considering Quality of Nokia but now would like to say that NOKIA lost its respect and goodwill. Because when you buy 13000 Rs. Phone any you need to go frequently to get your problems solved and now they say it has got moisture and we will take 2800 Rs. to get it solved.
I think, you can understand my dissatisfaction level so request you to please revert me on my problem.

I was submitted My Nokia N8 (IMEI- [protected]) to Nokia care (P.D. Electronics, 70,GT Road, Asansol -3 Ph- [protected] mob- +[protected] Bill No - 1595 on 13th April 2013 as the phone was not getting On. they told me the Phone was dead and they will fix it within 2 working days and request me to call them on 15th April 2013 to know the status. I waited till the date and call therm 4 times, they never pickup. then on 19th April 2013 I went up to Nokia care to take my phone back. The guy at the care center told me to wait a while and brought out my phone, he told me to submit an amount of Rs-112.00 as an inspection charge. I paid the amount and then the Guy told me that "this phone can't be fixed anymore. I became very disappointed as I invest 24k to purchase the phone and I used it for 1 year and 6 month only. But when I receive the phone I found the CAMERA (12 mpxl image sensor at the back of the phone) shutter is opened (when I submitted the phone to Nokia care, I was normal , shutter closed). I understood that this Camera sensor is not what it was when I submitted. I told them the fault but they Denied. I have nothing to do as they never accept the cheating. I told them to give me a receive copy. after many request the gave me that receive copy. I understood they have stolen my camera but I don't have nothing to do right the moment. I returned my home and called up my friend (he is an professional experienced mobile repairer, hold a degree of mobile repair) and told him the story. He then take me to his shop and opens up the phone at front of me, after inspecting the phone he told me that the Camera is defected and the Display also not match the number of the phone and it is also defected. I became so shocked. he told me the phone can be fixed as it got a small IC problem but the display costs almost 5k and the Image sensor almost 6k as both are not matching and defected. Now I'm confused regarding how could I get the stuffs back from Nokia care or how to take an Acton Agnes them. I'm from a middle class family and 24k is a huge investment for me. I feel very upset. please help me to get those thing or the value.

i want to complaint about my nokia c6 mobile,it is in warranty peroid,bt when i go to nokia centre in mp nagar they asked that nokia stoped to manufacturing nokia c6,so it doesnt comes under warrenty,its display screen is not working, and they are taking 2800 amount for repairing,bt dat is very huge amount when my phone comes under warranty period.

Hi ,
I bought a new LUMIA 620 , It comes with "FCBarcelona Calling" offer. All new Lumia 620 owners need to send the IMEI number of the mobile to 55555. The format required is "FCB IMEI name" according to label attached on the box. I tried sending it to the 55555 but it says "invalid IMEI number".

I tried to contact customer support team of NOKIA, expecting to resolve the issue. Instead I am surprised to hear they dont know about the offer altogether. I had to explain them about the offer first. "If NOKIA dont educate their customer care about new offers , whats the use of have customer care".

Somehow they got the info about the offer and told me to send in a different format, I tried this too. but the result is same - invalid imei number. I tried calling multiple times. Each time new person attends it , and its irritating. Neither do they resolve the issue, they trasfer me to their feedback forum.

Now I thought its of no use talking on customer care, then I went to Jayanagar,Bangalore & Gandhibazar customer care. They also dont know about this offer.

Now i tried my understanding of the functionality of how sw works, I myself assumed that from my retailer side, they have to confirm my IMEI number to deals that a perticular number is sold. Thankfully my retailer told my details correctly along with the IMEI number and they have already updated the number. So no problem with my purchase details not being updated to nokia. Even if it is so, why a customer has to all this things, when he just have to send the message. Its NOKIA's part to see it.

There was so many ads going on about FCBCalling. Shahrukh, Xavi, Fabrigas, Pique everyone comes and says about the offer. But NOKIA Do not care about providing support.
Believe me I am die hard fan of FCB, I can pick 20 names from FCB and can recollect their important contributions in a match. When I wish to participate , I cant even get my participation confirmed in the contest. I feel I am not given a fair chance, rather feel given royal drubbing.

I have bought nokia lumia 920 from nokia priority on date 19th february 2013 which IMEI NO. [protected]. After using the phone i have seen some problem- 1) video recording problem 2) poor microphone working 3) hang problem 4) low battery timing
According to nokia generally its battery timing is up to 9-1
hour. But it is not true, i have screen shots also. So that i had contact to nokia care, they suggest me that submit the phone at nokia care, i have followed them and submit my phone at nokia care (godhra-gujarat) on date 3rd april 2013 for service. My job sheet number is[protected]/130403/5.

I have also register complain at nokia care for the same. My complain id is- 1-[protected]

After that on date 13apr 2013 they have called me that now phone is working. So that i visited nokia care at godhra, but the problem is not solved yet, so i have not collect my phone from them.

Now today on date 20apr 2013 again i got the call from nokia care that now i can collect my device and its replaced, but it is in loose pack... So there is i have question that *if device is new and replaced than why its in loose pack? It should be a shield pack..

For that make sure i have called at nokia care bombay on number-[protected], i have called them continue 3times. At everytime i got different 3answers.. I ask thew if my device is replaced thex why it is in loose pack?

They replied- *its not new device but its spam piece, one person of nokia answer me that- *its survey using device..

The limit is reached when one guy of nokia saying me that- *if nokia going to give me a new shield device than what is the surity that new one is not faulty?

Now just say me after listening this from nokia, how can i trust on nokia? It is very transperent meaning that *every lumia 920 device is faulty OR my device is not replaced, they just making me fool..

Continue from last 20days my device is in nokia care, and continue i have contact them also. Eventhough the team of nokia not responding..even they are not sending me a single message. Everytime they have only 1answer that- "our team shortly contact you"
but i did'nt get anything yet.

Now i want new replaced but shield pack phone which they have to open infront of me else i want refund..

Please help me.. Thank you.

Dear Sir,
I Purchased a Nokia Phone ASA 309 just 1-2 months before. from the Beginning the Wi fi Networks not working.
I Complained with Nokia Care( Gariahat Branch kolkata) for Solve Out with this problem 3 to 4 times. but they not solved my
Handset problem and Back my set. so now i request to u that either solve my handset problem or change my handset, because
from the beginning my handset keeped by nokia care one time 15days next time 20 days. your quick action with this matter is
highly solicited to me.

thanks regards
Rakesh Banerjee

Phn No. [protected]

Dear sir/madam my phone was stolen just last week so i needed on your help please.
MODEL: NOKIA ASHA 200
IMEI 1 No: [protected]
IMEI 2 No: [protected]

My Email is:[protected]@yahoo.com
CONTACT ON: +[protected]

Please help me pass the information through your tracking machine because am about to go to prison for this case

I bought Nokia C06 Mobile handset on 20th April 2012. This handset got some belt problem on mid March 2013. I went to Nokia Customer Care centre but unfortunately I did not get proper solution with the reason that the company has stopped production of this handset and hence it can not be repaired.
I wrote a mail to Nokia care helpline and I did not get any solution to my problem - am just getting apology mails and somehow I feel that they are trying to pass the warranty period of my handset. (its end on 20th April, 2013 - which I clearly informed them).
The cost of my mobile is INR 12,000.00 , am not belong to the family where I can afford loss of such huge amount. I expect total return of what money I am spending.
Requesting you to do the needful.
Tarjan Shah
[protected]@yahoo.co.in
[protected]