Nokia India Complaints & Reviews

I have purchased 1 NOKIA C6 hand set mobile for Rs.10.600/ from SHANTI MERCHANDISE,SUNNY TOWER,SHOP # 4,SEVOKE ROAD, SILIGURI six moths back, Now my hand set went out of order on 05/04/2013 and I submitted to same shop as it was under warranty but I have visited several times to get back my set till date I have not got my set.Now they are replacing it with NOKIA 603 as it cost only Rs.7600/ without any more feature and this set is not acceptable to me.
I have contacted customer care centre 100 times but I did"nt get positive response from there end and the said service centre is behaving very rudely and they are asking me to go to consumer court.
My humble request to you to help me get my set or refund my money back.
Bikram Adhikary
[protected]

I have purchased nokia lumia 520 from space video jodhpur...n within 20days of my purchase my handset is suffering from software problem...I hv given my handset to nokia care jidhpur near big bazar on 18/05/2013.they told me to collsct it in evening...n nw it is 20/05/13 n I hv nt recivd my handset yet...M REALLKY PISSSES...AALLLK MY IMPORTANT DATA HAS BEEN VA ISBED.n nw they r telling itwil take more 7 to 10 days...NW I WANT CASH BACK WITBIN 24hrs else I vik take strick furthr action for d same...I hv to go ut of town for metng n cnnnt wait...Ruchita Garg...I HV AKREADY FILE MY COMPLAINT IN ONE OF THE ACTUVE CONSUMER FORUM N IF BT MY PDOBLEM IS RSOLVED IN 24HRS DEN I'L VIL MOVE TO CONSUMER LAW FORUM..my job no in noka care is[protected]/130517/31...n my contact n [protected]..

I had purchased one New Mobile of Nokia Lumia 620 and got an offer with the purchase "Free Internet usage of 3g data for 2 months for reliance customer" I was tryi g to activate the offer from last one month with Nokia and reliance team but nothing is happening. Every tiume reponse is that it will be resolved at the earliest. NOw I am getting calls from reliance to make the payment for my unbilled amount.

I would like to activate my data pack and to adjust my internet usage time with Data pack as the activation delay is from Nokia and Reliance side. Please suggest me the way forward or resolve my issue at the earliest.

I bought Nokia lumia 720 from a registered dealer on 18th May 2013. Behind the Phone box there was a offer which gives the user 2GB of 3G internet free for two months. I am using a idea number in my lumia 720. My internet pack is still not activated. I have called both idea and nokia customer care. Its been a week I bought the phone.

Please resolve this issue at earliest

I lost my mobile Noika 5233 on 16th May 2013 at Nawada very near to uttam Nagar & i have all the details about tha phone ...
My mail id - [protected]@gmail.com
Lost Airtel mobile no.[protected]

Contact no. - [protected]

Please help me ...
Thank you ,

Regards,
Sandeep Sharma....

Hi I am nabanita ray my nokia lumia 610 has been stolen from my home on 12/5/2013 its IEMI number is [protected], please track the phone and let me know this is been gifted by my brother and was very special to me please let me know as soon as possible
My email Id is [protected]@gmail.com

hi sir,
i bought a Nokia lumia 720 mobile from mobile store in district centre , janakpuri, delhi.

they promised me as per scheme on the box of nokie lumia 720. i will get 2gb of 3g data each month for next 2months. but its been three days now. i haven't received any such data.
i have tried calling idea customer service, complaint number, mobile store people and nokia people.
but no one is ready to help me.

my idea number is [protected]
my alternate number is [protected]
please take strict action against idea, nokia and mobile store.
also help me in getting ma offer 2gb 3g data plan.

Dear Siror madam,
I have submitted my nokia mobile phone model no.5250 for the repair
of LCD to Sween Communication Jagraon (Punjab) on may 14 2013. They
give me time for next day at 12'o clock when i reached there at given
time they said to come after 1 hour.
But to my surprise these lame excuses continue for two days .When I
asked them to dont harass me n waste my precious time, I felt shocked
as they misbehaved with me and be ready for dare consequences if I do
complaint anywhere.
Sorry to say that it is not care point ,it is harass point. I
insist that you take action for the sake of justice.If I dont get any
response from you also then I will go to the media and consumer court
or forum.
regards,
Parmjit Singh

I, Yogendra Kumar Patidar had purchased a Nokia Battery (Part Name-670565-BL-4CT) from ASTEL SYSTEM, Shop No. C-7, Gandhi Nagar Mod, Tonk Road, Jaipur on date[protected] having invoice No. 6170.
The battery was defective from the first day of its use for which I delivered it to your Nokia CARE CENTER, A-17, Krishna Nagar 1st, Gandhi Nagar Mod, Tonk Road, Jaipur- 302015 as on[protected].
the Care Center assured me to deliver the replaced new battery in 7-10 of business days. but yet I have not received the same.Due to which I have to suffer. Some cost and mental harassment as your staff at the service center misguides me at the times of my visit to the center.
I request you to file my complaint regarding the same and provide me with the replaced new battery as soon as possible.

Yours truely,
Yogendra Kumar Patidar
Plot No. 30, Maharani Farm, Durgapura, Jaipur.
Phone- [protected] / [protected]
E-mail: [protected]@gmail.com

wt is the identification of orignal Nokia handset, i purchase many nokia expensive handset like nokia 6270, N81, N72, X6 etc. bt these expensive phones satisfy me only for 1 yr. after 1 or half year these phones got problem like software, charging, hang, display, network failure etc. my Nokia X6 is now in Solan (HP) customer care due to software problem. bcz i have no Nokia care facility in my distt. Due to these huge problems, I observe that these phones r not orignal product of Nokia. may be these r duplicate phones or the using meterial in these phones is 3rd grade. this is the lose of Nokia & customers too. I have no handset in current time, i want to buy a Nokia branded orignal phone so pls reply me that wt is the right way to perchase & identify the orignal Nokia handset. thanxxx its urgent or necessary for every customer of our country.

I have a nokia E 5 purchased last year. Its within warranty. from last some months, its giving strange battery problems. Even after full charging , battery will come to power saving mode in a couple of hours ( standby), or 15-20 minutes of talking.
Then any time phone will get switched off. But when I switch it on again, it will start showing full battery . AND THIS CYCLE REPEATS.
I went to Nokia Lajpat Nagar store, and they told me to just restore factory settings . i did same ad also updated reinstalled handset software through Nokia suite. It worked for one two days and the again same problem reappeared.
I am a hard core nokia user and have bought all phones since 3315 followed by 8250,6600, N 72,N 73, E 52 and the E5 one after another. And this is the first time some nokia handset has been troubling me. I have seen peoples queries being resolved here
NOKIA TEAM PLEASE RESOLVE THIS ISSUE
Ankur Kohli
[protected]
[protected]@yahoo.com

I bought Nokia lumia 720 from a registered dealer on 2nd May 2013. Behind the Phone box there was a offer which gives the user 2GB of 3G internet free for two months. I am using a idea number in my lumia 720. My internet pack is still not activated. I have called both idea and nokia customer care and registered complaint in nokia customer care. Its been more than a week I bought the phone.

Please resolve this issue at earliest
Santosh Kumar
[protected]
siyer.[protected]@gmail.com

I was purchase a new mobile X2-02 of nokia company.. from march 13 it was not working properly, i submitted my cell to nokia care for repair, after repair problem was still exist then again i was given my cell for repairing, that time they take more then 20 days for repair, for that duration i purchased a new cell of rs. 1600/- for my working. After 20 days when i got the cell problem was still as it is, then i called to nokia company & lodge the complaint, my complaint no. is 1-[protected], they people take my 9-10 days to reply me properly, i called almost daily to customer care but always they refused to solve my problem. today i got a letter from nokia care for collect the sale with in 7 days, they will not responsible after 7 days.

I do not wants that cell again, which i was given 4 times for repairing to care centre.

I own a Nokia N8 handset and have been using it for the great 12 mega-pixel captures it has been giving me.

I have always been a Nokia loyal from my first 8250 in the year 2000 to the N8 now. Even though all my friends have been slowly switching to other brands of phones, I have held on to the Nokia label.

Recently, as my N8 mobilephone suffered a fall, the bottom plastic casing was damaged and needs quick replacing. I dropped in at the Nokia Care centre at Dadar East and after inspection of my phone, I was told that the part is unavailable and I will have to wait for a good 10 to 15 days before the part is sourced. What was also appalling was that I was informed that I would have to make a payment immediately for the repairing that would happen more than two weeks later!

Is this the customer support that Nokia offers? Would I have to move around with a damaged phone till the repair happens?

I really think that it is befitting that other brands are being chosen instead of Nokia in the market... I thought I would be a loyalist till the end. But this recent development has forced me to look at other mobilephone brands.

I had placed a purchase order for ASHA310 with nokia customer care on phone. They gave me a special 8% discount on the cost of the product and said i need to pay INR.5118.00 for the same product. My purchase order number was [protected].
Surprisingly when courier person came to my house for delivery asked for INR.5387.00 i said to him i can pay only the agreed amount. This person took the parcel back. I immediately registered a complaint in nokia customer care and informed them whatever happened. They assured and gave commitment that same product will be delivered in same price and for it i was provided a complaint no.41792. And also they said they will call me and confirmed the status of same. one by one days passed and they kept giving me assurance that i will be delivered in same price whenever i called.
Amazingly i called them today just to know the status of my complaint the customer care representative said that the order has been cancelled. I was totally shocked that how can they cancel the order without letting me know especially when i have already put complaint and almost everyday i am calling them to know the status.

In short
- They gave me a different price and the courier person asked for higher amount.
- They promised me that the same product will be delivered in same price; which will not be now.
- They said their senior will call me regarding the complaint; which never happened. Infact there was no communication from their side it was i who all the time called.
- They are not honest with customers and genuine in their process to resolve the problems at the earliest.

Please let me know what can be done in this regards.
Regards,
Anil
[protected]

To Customer Support Manager,
Nokia, India

Dear Sir,

This is to inform you that i have purchased a new Nokia Lumia 620 from Sec-18,Noida through "Electro World Communication Solution" with bill No. 1100 Dated[protected].

IMEI No. [protected].

From the very first day the phone started getting HEAT within 5 Minutes, It is tough to talk even 5 minutes continually. I inform my dealer the same problem, He told me that Lumia has a Slight HEATING PROBLEM and advice me not to worry. But the problem resist. On 2nd, May i went to my dealer and show my phone they checked my phone and show the inner body was getting BLACK due to HEAT and advice me go to NOKIA CARE.

I went to NOKIA CARE(Sector-2, Noida) on 3rd May 2013 and got my phone checked. After analysis they told me to leave the phone for there and they will let us know what time it will take or it will go Nokia Head Office( if not possible by them) and if any major faults lies Nokia will decide what to do and what time will consume i submitted my phone there, i inform the same to my parents and they advice me to talk at your customer care number and get it solved in alternate manner. I lodge a complain No for the same and he told that he will get the problem solved in your favor and there team bill make a call and help for the same and provided me My Complain No:- 1-[protected]

We do have the following points :-
1) Had Nokia Sold my moblie phone without going to QC.
2) Had Nokia sold used product to me in name of New.
3) How my complain is closed without informing me or resolving my problem,
4) Is Nokia mentally harshing there customer.


So, I request you to kindly refund my money as i don't want to be a part of a company who don't care for there customer and mentally harshed them for paying a huge amunt for there product.

I have lodge a new complain no for falsely closing my previous complain, mentally harshing and provoking his customer to go on a panic situation my New Complain No is
1-[protected].


The same has been inform to CORE and the reference No is 459139

Thanking you in your anticipation.

Sunil Kumar Ojha

[protected]

[protected]

SIR, Maam

I HAVE LOST MY NOKIA MOBILE PHONE(E-63-1, M Black), IT WAS STOLLEN.NOW, I WANT TO TRACK MY MOBILE THROUGH ITS IMEI NUMBER WHICH IS UNIQUE AND PROVIDED BY YOU.
I WANT YOUR HELP BECAUSE NEITHER SERVICE PROVIDER NOR NOKIA CARE CENTER AND CUSTOMER CARE SERVICE CENTER REPLY ME PROPERLY FOR THE SAME & AS SOON AS.

I WANT MY MOBILE BACK BY USING YOUR MOBILE TRACKING CERVICE.

I PURCHASE NOKIA MOBILE FOR ITS SERVICE AND JUST NOW I WANT SERVICE IF POSSIBLE.

NOKIA E63-1 M BLACK
MY MOBILE IMEI NUMBER IS :[protected]


Email: jeet,[protected]@gmail.com
[protected]@yahoo.com



Jitender Rawal
Gr Noida, G B Nagar UP

I purchased new Nokia lumia 720. I was supposed to get 2GB free 3G data per month for two months after making my first call.
But it has not activated yet.
On the box it has written that I should call Idea care 12345. I called but they didnt helped too. They said offers dont come with phone they come with sim and asked me to go to my sim card vendor. I have baught this sim card 3 years back and now I dont even remember that shop. and why should I go to sim card vendor? what he can do with it?
Please fix my issue as soon as possible.

Thanks in advance.

i bought nokia lumia 720 on 30 apr 2013. It comes with a Promo offer with Idea Celluar giving 2gb of 3G data free per month for 2 months. after making the first call from the new phone the offer was not activated.
please resolve the issue.
regards
bijender
[protected]

STOLEN MY NOKIA C5
Dear sir/Mam,
My NOKIA C5 mobile theft from my hostel AT CUTTACK on 2nd may 2013 in between 2 pm to 3 p.m.
Details of my phone-
MODEL-NOKIAC5 00.2 W.GREY
IMEI-[protected]
BATTERY[protected]RJ[protected]
kindly trace my handset if someone is using with other gsm..stolen mobile with bsnl SIM [protected](MNP)
Regards
SRIKANTA KUMAR DAS
AT-SRADHA NIWAS
CHULIAGANJ, CUTTACK-4.
MY CONTACT NUMBER-[protected]
MAIL [protected]@gmail.com