[Resolved]  Panasonic TV — poor service & defective product under warranty

Address:

Mumbai City, Maharashtra

Dear sir
we had a bought a 21 inch CTv from Vijay sales - prabhadevi showroom.we have had problems with the service
pasted below is the complete transcript & communication with their service agent & the company
we are unsatisfied with service & product on a whole!
thanx in advance
s jagtap
====================


WE REGRET TO INFORM YOU THAT INSPITE OF KEEPING THE MAINBOARD WITH THE SERVICE FOR MORE 4 DAYS , THE TV IS STILL NOT IN SATISFACTORY WORKING CONDITION.

THE CONVERGENCE AT THE CORNERS OF THE SCREEN IS IMPROPER & ALSO THERE IS A FLICKER LIKE EFFECT IN THE tv.THERE IS A ALSO A YELLOW PATCH WHCIH IS VISIBLE WHEN THE TV IS PUT IN NO SIGNAL MODE[BLUE BACK]
WE FEEL THE SERVICE IS VERY MUCH BELOW STANDARDS.
IT APPEARS THAT THE BOARD WAS NOT TESTED BEFORE IT WAS SENT BACK TO US.
WE HAVE FACED GREAT INCONVENIENCE BECAUSE OF THIS & WE NOW REQUEST YOU TO CHANGE THE TV IMMEDIATELY AS IT IS STILL UNDER WARRANTY
regards
Jagtap

N.B : attached image showing irregular convergence at corners!

On Fri, 23 Apr 2010 11:18:43 +0530 wrote
>

Dear Sir/Madam



Thank you for your email.



I have forwarded your email to Panasonic
India.



Warmest Regards



Janice Tan | Customer Service | Panasonic Singapore



2 Jalan Kilang Barat, Panasonic Building | Hotline :[protected]
| Fax:[protected]










"arar enterprises"
<arar.[protected]@rediffmail.com>
04/22/2010 08:25 PM




To
<[protected]@sg.panasonic.com>


cc
[protected]@ma.panasonic.com.sg


Subject
Fw: Fw: Re: Fw: PANASONIC TV REpair













Note: Forwarded message attached



-- Original Message --



From: "arar enterprises"arar.[protected]@rediffmail.com

To: service.[protected]@panasonic.com

Subject: Fw: Re: Fw: PANASONIC TV REpair






----- Message from "arar enterprises"<arar.[protected]@rediffmail.com>
on Unknown -----



To:
<service.[protected]@panasonic.com>


Subject:
Fw: Re: Fw: PANASONIC TV REpair

Note: Forwarded message attached



-- Original Message --



From: [protected]@npi.panasonic.co.in

To: "arar enterprises" arar.[protected]@rediffmail.com

Cc: harshal.[protected]@gmail.com

Subject: Re: Fw: PANASONIC TV REpair






----- Message from [protected]@npi.panasonic.co.in on Unknown -----



To:
"arar enterprises" <arar.[protected]@rediffmail.com>


cc:
harshal.[protected]@gmail.com


Subject:
Re: Fw: PANASONIC TV REpair



Dear Sir



We thank you very much for purchasing our product. We are in receipt of
your E Mail Dated 22.04.2010 addressed to our Help Line. We have noted
the contents there in. We regret for the inconvenience caused to you. We
are sending a reminder to our concerned ASC/Branch Manager of your territory.




He shall check the same and revert to your self at the earliet.We have
listed the Mobile Number of the person responsible for future communication.Who
will assist you to ensure the call is closed.



Mr.Harshal, Mobile Number: [protected]



Should you require any other assistance feel free to contact us.




Assuring of our best service attention.



Yours Faithfully,

For Panasonic India Private Limited





Gayathri

Executive-Customer Care





Best Regards,

Customer Care Cell

Panasonic Customer Care Help Line Nos:

[protected] [ BSNL / MTNL Customers ]

[protected] [ for others ]

Helpline ID :[protected]@npi.panasonic.co.in










"arar enterprises"
<arar.[protected]@rediffmail.com>
04/22/2010 10:03 AM







To
<[protected]@npi.panasonic.co.in>



cc



Subject
Fw: PANASONIC TV REpair

















Note: Forwarded message attached



-- Original Message --



From: "arar enterprises"arar.[protected]@rediffmail.com

To: [protected]@hivelocity.in

Subject: PANASONIC TV REpair








----- Message from "arar enterprises"<arar.[protected]@rediffmail.com>
on Unknown -----



To:
<[protected]@hivelocity.in>


Subject:
PANASONIC TV REpair



hi

this is in connection with the complaint of the above tv with model 21rx20c
with serial no [protected]

This tv has been bought thru vijay sales on 12/7/09.this tv is still under
warranty.

we lodged a complaint both with Vijay Sales & Hi velocity last month
on 15th march 2010.

one engineer from hi velocity came to attend the call & did not even
check the problem with TV[ did not switch on to see what the problem was]

and started demanding for the bill & mentioned that we are not authorised
to check the TV & if they do they would charge us visiting charges
if the bill was not produced.

We told the engineer & also talked to hi velocity office that they
should check with vijay sales regarding the bill details.

to this they flatly refused & the engineer[ one mr.nitin] just walked
away.

Note the bill was with our C.A & which is why we were not able to produce
the same



The engineer again came back after 2 days & did the same that he did
2 days back.,



Now after more than a month the tv is still unrepaired & we called
them again for the complaint, as we were able to get the bill from our
C.A



Now on 21/4/10,this engineer started demanding for a photocopy of the bill
inspite of all this he has still not switched on the TV to see what the
problem was!

How can one take a photo copy when a single lady of 57 yrs stays all alone
in the house.



In the interim we had to purchase a new TV since the TV sold by Vijay sales
to us was unattended for more than a month



IN this age where service is expected within 24 hours, we have been treated
very lightly for whatever reasons known best to Hi Velocity & their
staff.



A Brand like panasonic should review their service stations as they seem
to care a damn for customers under warranty & seem to be interested
only in the after warranty sets.



by visiting our site , the engineer has wasted our time money energy &
also ensured that 3 calls have been reported by him although nothing has
been achieved!

Since we have been derived of service for more than month , we want you
to extend our warranty period by another 6 months

We are giving you 24 hours to set right our TV, after which we will be
forced to take Legal action

Regards

S.Jagtap

[protected]