Panasonic India Complaints & Reviews

i want to explain the hard time i had with panasonic staff/support. First of all i did mistake of planning to buy Panasonic split, then i took out time to visit shops to get the best price. Panasonic boasts of being the best ac manufacturing unit though it seemed one is bargaining in vegetable market. I visited number of panasonic brand shops as well and all gave me different price.Yet other dealers such as Sargam,etc quoted different prices to me. As per my understanding ac price was inclusive of stabilizers,though different dealers quoted/adjusted the price as per there comfort.It was really confusing i even wrote to customer care as per (:PI-CS[protected] and still i havent recieved a call from them to help me understand the correct price for ac. Still as made the msitake of buying panasonic split.When i visited the shop, the boarding in front of the shop quoted "Zero processing fee" , i wanted to make the payment via credit card on lumsome and later pay my bank in full,Panasonic first brand shop guided me that there will be 2% surcharge i need to pay if i us credit card,or i could use my citibank card and get the unit on installments , which i didnt want to.Thats quite strange as i fail to understand that how any cstomers would be paying panasonic brand shop in full via cash. Even then i made the complete payment in cash to the second panasonic brand shop and requested for 2 bills to be given in liew of my purchase of Ac and stabilizer. To my utter surprise they gave my just one computerized bill for the ac unit and didnt talk about the stablizer cost which i paid. After multple requests the owner of the shop wrote on the back side of the bill the stabilizer i bought and 5 year warranty attatched along with. As per my finding of area am residing in when i got a call from panasonic staff for installation i requested that i wanted to have coating done on ac as our region is effected by a near by nallah and i was ready for the extra payment for coating as well. The Panasonic staff denied to provide support and in simple words said that you can get the installation done as of now and later callback after few months to get the coating done , they even said that as of now there was no plan for AMC given by panasonic.That was the most strange reply i recieved from company like panasonic not having any amc for there products.Anyhow i was told that the panasonic tech will visit my place the next morning around 10:30am and he will be making the very first visit to my place for installation, i took a day off and there was no call from panasonic till 10:45am. I called up customer care number and was told that tech was busy as of now and will be reporting in some time, they had no time frame connected with there statement. They said he may report in comming an hour or two. Anyhow the tech came arround 1:00pm and did the installation and spoil my whole day. After 2 days of installation done my local electrician visited my place and quoted why the coating wasnt done as the area iam in has issues with moisture due to nallah. My major grievance is if a customer is paying the ammount in full and still not getting complete support/care by panasonic staff then whats the fun of dealing with such a renowned company. I was ready to pay extra for the coating to get extra life on my ac and still i was denied service.Is that the way panasonic brand shop/customer care are taught to deal with there customers,if thats the case i feel realy sad of making the wrong decision of investing in panasonic.if my grievances are not addressed i will write in online blogs nd suggest others not to buy panasonic product. As panasonic doesnt stand by there products.

I lodged a acomplaint on 11/05/2013 for repairing my Plasma TV(42C101), calling Panasonic Customer Care and my service request no. was Pl-ASC[protected]. The mechanic came and asked me to show invoice and warranty card. I had lost the invoice but I showed him the warranty card and also gave him a copy of the same.But they did not repair my TV, on the plea that I could not show the invoice. MY REPEATED APPROACH TO THE CALLING CENTRE YIELDED NO RESULT, THOUGH THE PRODUCT IS UNDER WARRANTY.
Please do the needful so that I may get justice and compell the company to repair my product and/or compensatordingly.
Regards,
Abhijit Roy
email ID: [protected]@yahoo.com
Mobile [protected]

SERVICE REQ ASC[protected]
We placed order for WASHING machine with Deepak Electronics Kanpur. paid advance with order. Promised date of delivery was 2-3 days but actual delivery took four months.
Now its almost two months and machine is completely dead
I called the customer care and service center several times, they have not been able to pin-point the problem. So far they have been doing trials and error by replacing one part and other (PCB FRONT, PCB REAR , POWER SUPPLY AND SO ON) During this time I have called Panasonic HO but no result.
I asked PANASONIC for (a) extension of warranty for the time we are loosing in waiting for replacement parts but our request was IGNORED FIRST, AND REFUSED later.
Alternatively, I asked Panasonic for refunding our payment and take the machine back but Panasonic ignored this request as well..
There is no any commitment on date. We need result oriented reply with firm date , not interested in same set of response
"We request you to kindly cooperate with us till that time.
We assure you that we will surely get the complaint fixed. " ..open dated without any committed date.
Please note that during several trial and errors by PANASONIC incompetent technicians, (from two different service centers) the said machine is dismantled and re-assembled many times, say 5-6 times as per my knowledge. BUT Problem is not fixed yet and the machine has lost its genuine factory fitted originality. Of course we cannot accept this in a brand new machine we just bought.
We once again request Panasonic to take the machine back from us and arrange for refunds of purchase value.

[protected]@newcast-india.com

Hello Sir,

I have purchased a panasonic cube 1.5 ton ac on 26/05/2012 . I have register a complaint on 20/05/2013 regarding the ac is not cooling and fan speed is very slow and the complaint no is 099420 . After registering complaint the next day one person from panasonic service center (Sec 11 noida) came and told me that the are is no gas in the ac and he will be come tomorrow and fill the gas.

the next day he did not come so i called him and he told me that next day in the morning he will be definitely fill the gas. The next day i have again waited that person whole day but he did not came. I called him lots of time but every time he told me that he is on the way .

After that i called him panasonic service center manager and asked my problem and he told me that tomorrow the problem will be solved.

Now one more day past and no result, so i decided to go to panasonic service center on sector 11 noida.

In the evening i have reached to service center and asked my problem to the person . he told me that the person is in the area on my home and he will be reached in 30 minute there, so i have asked him the reason for the delay. He told me that he needs the approval first before filling the gas and yesterday (23/05/2013) he gets the confirmation from the company , so today in the evening your problem will be solved.

So i back to my home and waiting for that person but no one is come.

i called him back to the person who told me that the person is on the way but i shocked when he told me that when he told me that he can not fill the gas because company rejects the complaints. He also told me that he can not fill the gas do whatever you want.

My ac is in under warranty and i am facing such kind of problem. I really very unhappy and unsatisfied with the service with the panasonic.

AI also complaints to call center many times but no result.

please solve my problem .


Thanks & regards,

Prashant

I have bought Air conditioner (Panasonic Cube) from chawal Electronics Sector-29, Faridabad Inovice no- 9903 on 08/april/2013, since i purchased the product it is not working properly, i have also complaint in the panasonic Coustomer care the complaint no is 040750 dated 10/04/2013 and 112588 date 23/05/2013,there executive are not able to repair the same...the problem still persist...

Dear All,
This is with referance to a new product purchased from kohinoor sales opposite to infinity andheri west . I was charged excess for the unit split ac of panasonic 2 ton and was told to collect the diffrence of 1850 by voucher that can be redeemed only on certain things bought from kohinoor stores ie fridge , tv however i dont understand if they have charged me more why am i given the option of redeeming the amount only for these purchases however i should have been given the money back or i could purchase something else . However after lot of discussion it felt on deaf ears and i still got the voucher still with me .

The panasonic ac has still not been installed even after constant reminders to the customer care they just give dates and with no results however my complain number is PI-ASC[protected].I am writing to you this as i have no response from any of the customer service desk even after i have received the product which is just lying in my hall packed .

Dear Sir,
It is submitted that i have bought an Air Conditioner (Split) on dated 07/04/2013 from M/S MAA BHAGWATI ENTERPRISES, Agra (U.P.) after purchase it I have called to customer care of Panasonic India Co. for the installation vide service request No. PI-ASC[protected] on dated 07/04/2013 for product installation, and the representative promises me that their service personnel will contact me within 24 Hours, but left of 24 Hrs. nobody contact me regarding the product installation as they quote, therefore third day I have arrange the installation from local area on my behalf and not mind it.
But on dated 27/04/2013 my above Air conditioner has been got defective so again I will try to put the complained on customer care vide service request No. ASC[protected] for product repair, but after so many corresponding still I have not get any response from M/S Panasonic Ltd. For rectification of my Air Conditioner.
Therefore you are requested to please take up this matter and pursue this matter seriously on your best.

I have given my panasonic mixer for service at Adishwar Inida Limited as I had bought mixer from the same. But after service they changed my motor with someone else broken motor. When I asked them they are telling that they don;t know who do you give for service. My mixer was in warranty period.

I purchased a Panasonic Smart Viera Plazma T.V. ( X 50) series 42" from Reliance digital, Z Square Mall, Bara Chauraha , Kanpur on 15 August 2012. After a lapse of one & half month it became failure due to leakage of gas from the screen, all of a sudden. I contacted at reliance digital. The representative Mr. Amitesh assured me to look into the matter. He sent some technical people at my residence to check the T.V. . They told that due to heating of electric plate gas has leaked and said to submit his report to the store. but no result. After few days I again contacted at the store and Mr. Amitesh said that he will arrange to send some one from the service center. Some one visited again and told at home the same as the previous one. but no replacement made. I again contacted at the store then Mr. Amitesh told me that the report given by the technical people is adverse and he is helpless to do anything. I again requested to take up the matter with higher authorities of Panasonic but he did not do so. I sent a notice for legal proceedings but they kept themselves silent. Now I lodge this complaint to take up the matter with the responsible authorities of Panasonic or other one who are deemed suitable to resolve my problem. If my problem does get any merit and the replacement has not been made then I have no option except to move the consumer court.

Further , I have also come to know that the Plazma T.V. has this type of problem , therefore, it the key responsibility of the company to remove the problem to save their goodwill. I hope that company will replace my T.V.

S.B. AGRAWAL
FLAT NO. 302, ANAND LAXMI APRTMENT,
SHASHTRI NAGAR, KANPUR
UTTAR PRADESH, INDIA
PHONE [protected]
Email---- [protected]@gmail.com

Hi,
On monday 15/04/2013, my Plasma TV turn off and didn't get turn on after trying several times. Red Light Blink few times when we plug in the switch and then nothing happen.
I log the service request # PI-ASC[protected] in Panasonic 24*7 helpdesk. As per them they told me that service engineer will visit within 24 hours.
But till now 17/04/2013 no one has visited, Even at service centre no one is picking the phone.

It's really frustrated to buy from panasonic.

That's a very irresponsible act on the part of the service center of a world renowned brand. Please suggest me what to do.

Ashish

Good day

March 5, 2013 - full payment for
Purchased 4 nos ACs from PANASONIC INDIA through ARCEE ELECTRONICS CBD outlet.
2T 4-STAR
1.5T 5-STAR
1T Inverter
1.5T Inverter

Installation - March 9, 2013
1.5T inverter making very loud unnatural sound from outdoor unit from time of installation. PANASONIC INDIA refuse to replace the outdoor unit. I will not take anything short of a replacement of the outdoor unit as it was not working from the time of installation. No piecemeal parts replacement will be accepted, particularly outside of a proper workshop with full testing facilities.

1.5T 5-Star lost refrigerant charge when outdoor pipes were cropped. Same topped up April 5th, 2013 to 5 kg/sq.cm suction pressure. However, room is not cooling indicating repeated loss of refrigerant or some other fault. When the top up was done, the indoor unit was full of water. The room 12.5' x 13' was cooling OK before the pipes were cropped. BTW, the spec. stamp of the unit states 2.9 MPa Hi and 2.0 MPa Lo.

Repeated complaints result in standard E-mails and empty promises from the Gurgaon Customer Care.

The short of the sorry plight of my family and I - Up to date of this post - April 16, 2013 : 50% of the machines and over 50% of the Rs 1.6 Lakhs + installation paid is not utilised due to faulty products, installation and appalling service.

You may see the full report at http://link40.com/panasonic.html

Kind regards

Dear Sir,

I have bought a Panasonic Cube Split AC on 17 March 2013 vide Invoice No 27618 from Mittal Agencies, Milap Nagar, Uttam Nagar, New Delhi-59.

First of all, they intentionally delivered the old model of AC i.e. 2012 Model. After lot of persuasion and waiting for another 3-4 days, he managed to change the old model with 2013 model. The authorized representatives of Panasonic visited our residence and installed AC and forced us to pay Rs 2350/- towards installation charges despite the fact that there was a scheme going on for Installation Charges @ Rs 500/-. Anyhow we paid higher amount thinking that AC has been installed in a correct manner.

To our surprise, when we first tried to use the AC on 1st April, it didn,t work. We made a complaint on your customer care number and a complaint number was given to us i.e. PI-ASC[protected]. After 2 days of follow up, your representatives checked the machine and found that installation was not done properly and the compressor gas has been leaked. Next day, another person came and refilled the gas and ensured that the machine will work properly now.

To our surprise and shock, the AC didn,t work again that night.

We again made complaint and was given another complaint number PI-ASC[protected]. Your technical team came again and found Gas leaked again. They left saying another team will come again to refill gas in the compressor. Nobody came since then and we are still suffering.

Please advise what is our fault in buying AC of your company. Despite making full payment almost month ago, we are not able to enjoy services of the AC since one month. Moreover, your so called "engineers" are not able to find the fault in the machine. Everytime they come, spend hours and hours checking the machine but could not identify the problem.

The conclusion, either the AC is faulty or your engineers are not capable of rectifying the problem and we are suffering.

This is clear deficiency in service on your part and unfair trade practice due to which we are undergoing mental agony and pain.
The AC was installed in our parents room, who are senior citizens, and are suffering from blood pressure and other chronic diseases. The AC was installed in their room to give them comfort in this summer time but have failed the purpose due to your lack of service. Please advise what is the use of AC, if it is not working in summer season.

We are forced to finally write to you to either change the faulty machine or get it corrected on top priority failing which we shall be constraint to take remedial action available as per law at your cost, consequences and expenses.

Best regards
Sanjeev Khullar
D-171, Bal Udhyan Road
Uttam Nagar
New Delhi
[protected]

14/04/2013 10:45pm
Sir,

Reference to below complaint, the engineers visited our house yesterday and re-checked all connections of AC and refilled the gas. The AC worked properly Saturday Night and Sunday Morning.

Again, when we put "ON" the AC at 9.00pm tonight, it didn,t work. We kept it open for one hour but it never worked and AC is not cooling.

We are really torchered now and cannot understand how much more pain we have to bear from your AC. We have paid full amount and are eligible to enjoy pain-free service.

We request you to CHANGE the unit as it seems that the problem in machine is not repairable.

The AC was bought for summer season and if it is not working during this season, it is of NO use for us.

Please CHANGE this unit till tomorrow else we shall be forced to legal action at your cost, consequence and expenses.
We believe that we are be-fooled by Panasonic by selling faulty unit to us and will also take help of media to highlight this and save other people from buying Panasonic products.

Hi All,

I had Purchased Panasonic AC (1.5 Ton Split) in july 2012. From Last 9 Month it is not working Properly it is not doing Cooling. Previously Panasonic technician came and Refill the Gas. But now AC is not doing Cooling Again. At that Time Technician fill the Gas but did not Correct the Thing Where From gas is Leaking. My Product is in Warranty. Your Technician is Always saying for money but my Product is in Warranty why i should pay money. On Believe Of Showroom Person I Purchased Panasonic in Place of Carrier.But From that time when i Purchased this Product is not working.

Do the Needful Otherwise i will take Legal Action.

Thanks & Regards

Ravi Munjal
+91-[protected]
+91-[protected]

I have purchased Panasonic KX-TG3611 Cordless Landline Phone on 18 Oct 2012 (Bill No. 9545617) from Infybeam.com. It was delivered on time and we have used it comfortably. From 1st Jan onwards it started to show some charging problem. We took it to the Service Center (Micronix Computer - Bhubaneswar) and they found out that the Charger cord (with 6 month warranty) is at fault. But they said that they cannot cover this under waranty as this is purchased on Net (Given in written vide letter number - MX/497/2013) and thats why I was compelled to by a new charger by spending 600 INR . This is really ridiculus. How come a product purchased from a renouned website is not covered by the Product Waranty though clearly mentioned in the Warranty card. After my initial mail contact to Panasonic Help Line, they assigned Contact Person: Mr.Sanjeeb Bagchi Contact No: +91-[protected]. The Best part is that he personally assured me that i will get the money refunded by the service center soon (sometime around 31 Jan) but till date i have not heard anything from them

I bought Panasonic plasma TV 42inch on 26th sep 2012 .

After 3 Months TV got dead.
I did my first complaint on - 17/01/2013, complaint number – 049008.
Technician arrived at my home after 3 days. Did some Soldering.
Again The same problem occurred within 9 days and I launched my second complaint 27/01/2013 complaint number – 077492.
In spite of calling tens of times to the Dealer, Service Cente, Service Head Mumbai, also Mailed to [protected]@in.panasonic.com, My TV is Still Dead.
ITs been 25 days now.

Power Supply Board is faulty in My TV and they dont have it in spares.
They say they have to import it from JAPAN.


They Dont have Parts available.
Panasonic is worst in service I had ever seen.

Japanese consumer durables firm Panasonic will reach out to its customers in India for recycling of electronic items as part of a global campaign to become the No 1 Green Innovation Electronics Company by 2018.The objective behind this programme is to create awareness about recycling and its benefits within the organisation before taking the programme to consumers, Panasonic India said in a statement.The firms Indian arm had earlier kicked off an internal recycling programme for electronic goods in association with Bangalore-based E-Parisaraa, an electronic waste-recycling firm, to create awareness on the issue.The next step will be to take it to consumers through its exclusive brand shops, which will act as collection centers it added in the statement.

Consumer electronics maker Panasonic Corp (6752.T) said on Friday it would spend $160 million to build an airconditioner plant in India as it aims to boost sales in the country by five times over the next three years.The investment is in line with the company's strategy to boost overseas sales, company spokesman Akira Kadota said.Panasonic aims to generate 55 percent of its group sales outside Japan in the year to March 2013, up from the current 47 percent, he said.The company relies more heavily on the shrinking domestic market than rivals like Sony Corp (6758.T), which rings up more than 70 percent of its sales abroad.The new airconditioner facility, in the northern state of Haryana, will come on line in 2012.Kadota said Panasonic planned to spend a total 30 billion yen ($320 million) in India over three years starting in the 2010/11 financial year.The company aims to raise its sales in India to around 200 billion yen in the year to March 2013, up from around 40 billion yen now, he said.

I bought a brand new Panasonic Fridge for Rs. 28,500/= for my home but it was my big mistake to buy Panasonic product. The Fridge not cooling enough even at high cooling setting and also got heated its walls. Initially upon our complaint technician attended the calls but later they even not attended complaints and now my Rs.28,500 in vain. Later I bought other products fridge which is working fine.

Please don't buy sinking company Panasonic's products ever as I'm one of a victim.