Panasonic India Complaints & Reviews

Hello Sir,

I have purchased a panasonic cube 1.5 ton ac on 26/05/2012 . I have register a complaint on 20/05/2013 regarding the ac is not cooling and fan speed is very slow and the complaint no is 099420 . After registering complaint the next day one person from panasonic service center (Sec 11 noida) came and told me that the are is no gas in the ac and he will be come tomorrow and fill the gas.

the next day he did not come so i called him and he told me that next day in the morning he will be definitely fill the gas. The next day i have again waited that person whole day but he did not came. I called him lots of time but every time he told me that he is on the way .

After that i called him panasonic service center manager and asked my problem and he told me that tomorrow the problem will be solved.

Now one more day past and no result, so i decided to go to panasonic service center on sector 11 noida.

In the evening i have reached to service center and asked my problem to the person . he told me that the person is in the area on my home and he will be reached in 30 minute there, so i have asked him the reason for the delay. He told me that he needs the approval first before filling the gas and yesterday (23/05/2013) he gets the confirmation from the company , so today in the evening your problem will be solved.

So i back to my home and waiting for that person but no one is come.

i called him back to the person who told me that the person is on the way but i shocked when he told me that when he told me that he can not fill the gas because company rejects the complaints. He also told me that he can not fill the gas do whatever you want.

My ac is in under warranty and i am facing such kind of problem. I really very unhappy and unsatisfied with the service with the panasonic.

AI also complaints to call center many times but no result.

please solve my problem .


Thanks & regards,

Prashant

I have bought Air conditioner (Panasonic Cube) from chawal Electronics Sector-29, Faridabad Inovice no- 9903 on 08/april/2013, since i purchased the product it is not working properly, i have also complaint in the panasonic Coustomer care the complaint no is 040750 dated 10/04/2013 and 112588 date 23/05/2013,there executive are not able to repair the same...the problem still persist...

Dear All,
This is with referance to a new product purchased from kohinoor sales opposite to infinity andheri west . I was charged excess for the unit split ac of panasonic 2 ton and was told to collect the diffrence of 1850 by voucher that can be redeemed only on certain things bought from kohinoor stores ie fridge , tv however i dont understand if they have charged me more why am i given the option of redeeming the amount only for these purchases however i should have been given the money back or i could purchase something else . However after lot of discussion it felt on deaf ears and i still got the voucher still with me .

The panasonic ac has still not been installed even after constant reminders to the customer care they just give dates and with no results however my complain number is PI-ASC[protected].I am writing to you this as i have no response from any of the customer service desk even after i have received the product which is just lying in my hall packed .

Dear Sir,
It is submitted that i have bought an Air Conditioner (Split) on dated 07/04/2013 from M/S MAA BHAGWATI ENTERPRISES, Agra (U.P.) after purchase it I have called to customer care of Panasonic India Co. for the installation vide service request No. PI-ASC[protected] on dated 07/04/2013 for product installation, and the representative promises me that their service personnel will contact me within 24 Hours, but left of 24 Hrs. nobody contact me regarding the product installation as they quote, therefore third day I have arrange the installation from local area on my behalf and not mind it.
But on dated 27/04/2013 my above Air conditioner has been got defective so again I will try to put the complained on customer care vide service request No. ASC[protected] for product repair, but after so many corresponding still I have not get any response from M/S Panasonic Ltd. For rectification of my Air Conditioner.
Therefore you are requested to please take up this matter and pursue this matter seriously on your best.

I have given my panasonic mixer for service at Adishwar Inida Limited as I had bought mixer from the same. But after service they changed my motor with someone else broken motor. When I asked them they are telling that they don;t know who do you give for service. My mixer was in warranty period.

I purchased a Panasonic Smart Viera Plazma T.V. ( X 50) series 42" from Reliance digital, Z Square Mall, Bara Chauraha , Kanpur on 15 August 2012. After a lapse of one & half month it became failure due to leakage of gas from the screen, all of a sudden. I contacted at reliance digital. The representative Mr. Amitesh assured me to look into the matter. He sent some technical people at my residence to check the T.V. . They told that due to heating of electric plate gas has leaked and said to submit his report to the store. but no result. After few days I again contacted at the store and Mr. Amitesh said that he will arrange to send some one from the service center. Some one visited again and told at home the same as the previous one. but no replacement made. I again contacted at the store then Mr. Amitesh told me that the report given by the technical people is adverse and he is helpless to do anything. I again requested to take up the matter with higher authorities of Panasonic but he did not do so. I sent a notice for legal proceedings but they kept themselves silent. Now I lodge this complaint to take up the matter with the responsible authorities of Panasonic or other one who are deemed suitable to resolve my problem. If my problem does get any merit and the replacement has not been made then I have no option except to move the consumer court.

Further , I have also come to know that the Plazma T.V. has this type of problem , therefore, it the key responsibility of the company to remove the problem to save their goodwill. I hope that company will replace my T.V.

S.B. AGRAWAL
FLAT NO. 302, ANAND LAXMI APRTMENT,
SHASHTRI NAGAR, KANPUR
UTTAR PRADESH, INDIA
PHONE [protected]
Email---- [protected]@gmail.com

Hi,
On monday 15/04/2013, my Plasma TV turn off and didn't get turn on after trying several times. Red Light Blink few times when we plug in the switch and then nothing happen.
I log the service request # PI-ASC[protected] in Panasonic 24*7 helpdesk. As per them they told me that service engineer will visit within 24 hours.
But till now 17/04/2013 no one has visited, Even at service centre no one is picking the phone.

It's really frustrated to buy from panasonic.

That's a very irresponsible act on the part of the service center of a world renowned brand. Please suggest me what to do.

Ashish

Good day

March 5, 2013 - full payment for
Purchased 4 nos ACs from PANASONIC INDIA through ARCEE ELECTRONICS CBD outlet.
2T 4-STAR
1.5T 5-STAR
1T Inverter
1.5T Inverter

Installation - March 9, 2013
1.5T inverter making very loud unnatural sound from outdoor unit from time of installation. PANASONIC INDIA refuse to replace the outdoor unit. I will not take anything short of a replacement of the outdoor unit as it was not working from the time of installation. No piecemeal parts replacement will be accepted, particularly outside of a proper workshop with full testing facilities.

1.5T 5-Star lost refrigerant charge when outdoor pipes were cropped. Same topped up April 5th, 2013 to 5 kg/sq.cm suction pressure. However, room is not cooling indicating repeated loss of refrigerant or some other fault. When the top up was done, the indoor unit was full of water. The room 12.5' x 13' was cooling OK before the pipes were cropped. BTW, the spec. stamp of the unit states 2.9 MPa Hi and 2.0 MPa Lo.

Repeated complaints result in standard E-mails and empty promises from the Gurgaon Customer Care.

The short of the sorry plight of my family and I - Up to date of this post - April 16, 2013 : 50% of the machines and over 50% of the Rs 1.6 Lakhs + installation paid is not utilised due to faulty products, installation and appalling service.

You may see the full report at http://link40.com/panasonic.html

Kind regards

Dear Sir,

I have bought a Panasonic Cube Split AC on 17 March 2013 vide Invoice No 27618 from Mittal Agencies, Milap Nagar, Uttam Nagar, New Delhi-59.

First of all, they intentionally delivered the old model of AC i.e. 2012 Model. After lot of persuasion and waiting for another 3-4 days, he managed to change the old model with 2013 model. The authorized representatives of Panasonic visited our residence and installed AC and forced us to pay Rs 2350/- towards installation charges despite the fact that there was a scheme going on for Installation Charges @ Rs 500/-. Anyhow we paid higher amount thinking that AC has been installed in a correct manner.

To our surprise, when we first tried to use the AC on 1st April, it didn,t work. We made a complaint on your customer care number and a complaint number was given to us i.e. PI-ASC[protected]. After 2 days of follow up, your representatives checked the machine and found that installation was not done properly and the compressor gas has been leaked. Next day, another person came and refilled the gas and ensured that the machine will work properly now.

To our surprise and shock, the AC didn,t work again that night.

We again made complaint and was given another complaint number PI-ASC[protected]. Your technical team came again and found Gas leaked again. They left saying another team will come again to refill gas in the compressor. Nobody came since then and we are still suffering.

Please advise what is our fault in buying AC of your company. Despite making full payment almost month ago, we are not able to enjoy services of the AC since one month. Moreover, your so called "engineers" are not able to find the fault in the machine. Everytime they come, spend hours and hours checking the machine but could not identify the problem.

The conclusion, either the AC is faulty or your engineers are not capable of rectifying the problem and we are suffering.

This is clear deficiency in service on your part and unfair trade practice due to which we are undergoing mental agony and pain.
The AC was installed in our parents room, who are senior citizens, and are suffering from blood pressure and other chronic diseases. The AC was installed in their room to give them comfort in this summer time but have failed the purpose due to your lack of service. Please advise what is the use of AC, if it is not working in summer season.

We are forced to finally write to you to either change the faulty machine or get it corrected on top priority failing which we shall be constraint to take remedial action available as per law at your cost, consequences and expenses.

Best regards
Sanjeev Khullar
D-171, Bal Udhyan Road
Uttam Nagar
New Delhi
[protected]

14/04/2013 10:45pm
Sir,

Reference to below complaint, the engineers visited our house yesterday and re-checked all connections of AC and refilled the gas. The AC worked properly Saturday Night and Sunday Morning.

Again, when we put "ON" the AC at 9.00pm tonight, it didn,t work. We kept it open for one hour but it never worked and AC is not cooling.

We are really torchered now and cannot understand how much more pain we have to bear from your AC. We have paid full amount and are eligible to enjoy pain-free service.

We request you to CHANGE the unit as it seems that the problem in machine is not repairable.

The AC was bought for summer season and if it is not working during this season, it is of NO use for us.

Please CHANGE this unit till tomorrow else we shall be forced to legal action at your cost, consequence and expenses.
We believe that we are be-fooled by Panasonic by selling faulty unit to us and will also take help of media to highlight this and save other people from buying Panasonic products.

Hi All,

I had Purchased Panasonic AC (1.5 Ton Split) in july 2012. From Last 9 Month it is not working Properly it is not doing Cooling. Previously Panasonic technician came and Refill the Gas. But now AC is not doing Cooling Again. At that Time Technician fill the Gas but did not Correct the Thing Where From gas is Leaking. My Product is in Warranty. Your Technician is Always saying for money but my Product is in Warranty why i should pay money. On Believe Of Showroom Person I Purchased Panasonic in Place of Carrier.But From that time when i Purchased this Product is not working.

Do the Needful Otherwise i will take Legal Action.

Thanks & Regards

Ravi Munjal
+91-[protected]
+91-[protected]

I have purchased Panasonic KX-TG3611 Cordless Landline Phone on 18 Oct 2012 (Bill No. 9545617) from Infybeam.com. It was delivered on time and we have used it comfortably. From 1st Jan onwards it started to show some charging problem. We took it to the Service Center (Micronix Computer - Bhubaneswar) and they found out that the Charger cord (with 6 month warranty) is at fault. But they said that they cannot cover this under waranty as this is purchased on Net (Given in written vide letter number - MX/497/2013) and thats why I was compelled to by a new charger by spending 600 INR . This is really ridiculus. How come a product purchased from a renouned website is not covered by the Product Waranty though clearly mentioned in the Warranty card. After my initial mail contact to Panasonic Help Line, they assigned Contact Person: Mr.Sanjeeb Bagchi Contact No: +91-[protected]. The Best part is that he personally assured me that i will get the money refunded by the service center soon (sometime around 31 Jan) but till date i have not heard anything from them

I bought Panasonic plasma TV 42inch on 26th sep 2012 .

After 3 Months TV got dead.
I did my first complaint on - 17/01/2013, complaint number – 049008.
Technician arrived at my home after 3 days. Did some Soldering.
Again The same problem occurred within 9 days and I launched my second complaint 27/01/2013 complaint number – 077492.
In spite of calling tens of times to the Dealer, Service Cente, Service Head Mumbai, also Mailed to [protected]@in.panasonic.com, My TV is Still Dead.
ITs been 25 days now.

Power Supply Board is faulty in My TV and they dont have it in spares.
They say they have to import it from JAPAN.


They Dont have Parts available.
Panasonic is worst in service I had ever seen.

Japanese consumer durables firm Panasonic will reach out to its customers in India for recycling of electronic items as part of a global campaign to become the No 1 Green Innovation Electronics Company by 2018.The objective behind this programme is to create awareness about recycling and its benefits within the organisation before taking the programme to consumers, Panasonic India said in a statement.The firms Indian arm had earlier kicked off an internal recycling programme for electronic goods in association with Bangalore-based E-Parisaraa, an electronic waste-recycling firm, to create awareness on the issue.The next step will be to take it to consumers through its exclusive brand shops, which will act as collection centers it added in the statement.

Consumer electronics maker Panasonic Corp (6752.T) said on Friday it would spend $160 million to build an airconditioner plant in India as it aims to boost sales in the country by five times over the next three years.The investment is in line with the company's strategy to boost overseas sales, company spokesman Akira Kadota said.Panasonic aims to generate 55 percent of its group sales outside Japan in the year to March 2013, up from the current 47 percent, he said.The company relies more heavily on the shrinking domestic market than rivals like Sony Corp (6758.T), which rings up more than 70 percent of its sales abroad.The new airconditioner facility, in the northern state of Haryana, will come on line in 2012.Kadota said Panasonic planned to spend a total 30 billion yen ($320 million) in India over three years starting in the 2010/11 financial year.The company aims to raise its sales in India to around 200 billion yen in the year to March 2013, up from around 40 billion yen now, he said.

I bought a brand new Panasonic Fridge for Rs. 28,500/= for my home but it was my big mistake to buy Panasonic product. The Fridge not cooling enough even at high cooling setting and also got heated its walls. Initially upon our complaint technician attended the calls but later they even not attended complaints and now my Rs.28,500 in vain. Later I bought other products fridge which is working fine.

Please don't buy sinking company Panasonic's products ever as I'm one of a victim.

I m very much disappointed and shocked with the Panasonic service. I purchased a full HD Panasonic 42 inches TV in GIRIAS, Kattriguppe branch, Bangalore on[protected]. Its hardly 4 months and the TV is not switching on. Called the service person and he came to check and said that the A-board has gone. He went back saying he will let me know if the repair or replacement will be covered under warranty. After 2 days he called up saying its not under warranty and the cost of the board replacement would be Rs.14, 800. He is so sure its not the problem with TV and the fault it due to a problem caused by external device.

I m not able to understand how this is possible. How can a person be so sure its due to external device and not due to the fault in the TV. And how is it possible that the cost is not covered under warranty. Its hardly 4 months and this problem has shot up. I m very shocked with the behaviour of the Panasonic service people. For any electronic item at least a year warranty will be provided and this TV is certainly a higher end model with just 4 months of purchase.

Would like to seek help regarding this. Is this the way of handling a customer's problem? And I wish to know how the Panasonic people do not cover this under warranty TV being relatively newly purchased and how they can be so sure its not due to the problem in their TV. The cost of the whole TV itself is around Rs.50,000 and how come he can quote the A-board alone to be Rs.14,800 and that too not under warranty!!!

I need a urgent response and I want the A-board to be fixed immediately under the warranty. Kindly take immediate action on this.

Contact : Mahesh ( [protected] )
[protected]@maheshmahadev.com

Regards.

My parents had purchased a washing machine on 17 of December 12 , we wanted to buy a Samsung washing machine but my father was so influenced by the Vijay sales Salesman tht we ended up taking Panasonic machine. (sic)... washing machine was a need that time so they said that they vl deliver the machine in next 2 working days..after calling 10 times to the customer care we got the delivery of our washing machine. It was 10 days since we purchased we got delivery.. Apart from this wen v called customer care for the delivery (the no was mentioned on the envelope). that no is either switched off or not receiving any call. then we called the customer care they were lyk they have already delivered our washing machine.
they are really sic ppl i tell u. never purchase any thing from dese ppl.
they really suck.
Now also they haven't came for Demo 1 week already passed.

disgusting ppl working here.During these period we had very bad time.


Regards,

Respected Sir,

We have bought an 42 inch Panasonic Plasma TV from Sigma Electronic Bhuj - Kutch on 19/07/2010
Since last month we are facing TV Speakers related problem so we contact to Dealer and complain. After few day go two company technicians person came and they cheeked TV and say - TV speakers are faulted so they forward our complain to his head executive and demanded TV Speakers part. But after complaint till date NO any response from company.

Panasonic Customer Care Complain Number : PI-ASC[protected]
Complain Date : 23-Nov-2012


Product Information :-

Dealer Invoice Number : 02519

Model Number :42 x 20 D

Serial : QAO230882

Date of Purchase : 19-Jul-2010

Date of Expiry : 19-Jul-2013