Panasonic India Complaints & Reviews

Panasonic TV — faulty LCD TV

his is reference to Consumer case#84/09 against Panasonic TV at Janak
Puri Branch under judgement of Mr. J.P. Sharma.

This case was file 1.5 years back and still we have not recieved any
result due to regular delay and misbehaviour from court at Janakpuri
as they do not listen or help to consumers.

We consumer are totally helpless by such a treatment as consumer
courts have forget that
these are held to provide us justice but they are frustrating us by
such a response.

We had purchased a LCD TV for Rs.34000/- which stops functioning after
1 month of purchase.

1) On first visit from service engineer we were told we will recieve
replacement withing i week but after regular follow ups dealer
neglected to provide any help i.e . K Square network.

2) No jobsheet was provided by service engineer and they misbehaved
with me and my wife.
we complained to local police station and filed written complaint
against them.

3) We again called the service engineer and he without any physical
check asked for Rs.26000/- from us and again no job sheet was provided
as they neglected to give the same.

4) We have been fighting for last one and half years but not given any
justice as we have filed this case with lot of hope.

5) We have been given a date every time we go for hearing and when
asked anything they
opposite party.


This is last and final request to help in this regard as if not given
any justice we have to take backfoot step by taking this case back.

There were lot of hope from consumer court but such a behavior is
taking all the trust we were having.


Hope you will help us in this regard.

ill behaved showroom

Panasonic TV — Regarding not providing Warranty Card

I m Shalini Srivastava residing at VB-135,WZ-154 B First Floor,Virender Nagar,Lane-5,New Delhi. I have purchsed Panasonic TV ,Model No- TC-21 RX 20C on 8 Nov,2009 from Audio Point ,Shop No-3 , GL -17, Hari Nagar Jail Road ,New Delhi.

They have not provide us warranty card and Manual Booklet along with the TV and when i asked about this they behaved rudely. we asked many times and lastly they said.." JO KARNA HAI KAR LO,....HAM NAHI DENGE " Due to this, I am unable to operate the TV properly.

So Kindly take possible action as soon as Possible.

sai service station,s.v. road, andheri(west) — horrible service & very bad management

i have pulsar 200 from last novermber...am doing servicing rgularly from the sai service, s.v. rd angheri (west)... i've done atleast 5-6 srvicing but m not at all satisfied with the work they hv done... first of all plssssss someone teach them to just washing bikes... even my buliding sesurity guard can tech them to wash bikes... any ways there are so many comlaints i have if any one can help me please let me know... and they didn't even repair the thing i showed them...
thanking you.

Panasonic — faulty mobiles, company still not offering refund.

Hi,
panasonic is a well know brand from japan.
But beware, you may also be taken for a ride like i was by Panasonic india.
GD55 and G60 phones were withdrawn very soon as company noticed a number of in-built errors.
The major one was phone getting hang- and one is forced to remove the battery to restart the phone.
the service people merely reinstalled software but that never cured the problem.

So the smart managers of panasonic stopped the support very soon.
i am demanding refund as my phones went numerous repairs during warranty but still not cured.

Panasonic is not able to remove the faults and not giving reasons for NOT OFFERING ME THE REFUND.

I suggest to all indian consumers to beware from panasonic as the brand may be good in other parts of the world but definately not in india.

Samir
Ahmedabad

Yes, even I have seen people are not active, they are working just as a routine.
secondly, the place is so cramped, U dont feel like and its not practical waiting there for a long,
so that can be a major coz for 'Non Working Environment', and its affecting on the service I feel.
apart from that, about the management & staff relation, looking at the staff, I have a doubt.

So, first of all, expand the space, or looking at the small place n staff, take less burden for better service.


Good luck!

Manufacturing Defect


To,

1. The Director
Panasonic India Pvt. Ltd.
First Floor, ABW Tower, IFFCO Chowk,
Sector 25, Gurgaon - 122001, Haryana, India
Phone: +[protected]
Fax: +[protected]

To,
Panasonic Sales and Service India Pvt ltd
6th floor, "SPIC HOUSE"ANNEXE,
No 88, Annasalai
Chennai-600032


Dear Sir,


This is to inform you that we have purchased PANASONIC PLASMA Model No.:TH-42PA60H- SI. No YQ7220753 dated 01/07/2007 (Sales Invoice no.44018 FROM NEXT RETAIL SHOP(darling digital world pvt ltd-3/2 officers line, Vellore-1

It is a good set, and after one year of purchase(unfortunately warranty was over) i started getting a blue line across the screen, and then after several visits from the local panasonic service center in Chennai, initially they said that the board is faulty and need to be replaced which will cost around 40K, my heart skipped a beat when i heard the amount, to our good luck after 6 months this issue got solved automatically.

Now for the last 2 months i am gettiing a lot of GARBLE on the screen after 5 mts of switching off, , initially it is less and after 10-15 mts no picture is seen only fully garbled grains.Again i had called the service people and they said nothing can be done now it is in the stage of changing the board which is still costing me 40k, and there was a suggestion to replace the system because the original cost of this same model is costing only 42K.

i fail to understand how such a branded product like panasonic is giving so much of problems. The reason we are bying branded products is because of its reputation in the market.

I need somebody to look into this very seriously and advice me your feedback urgently. Or i need to take it up else where which i am ready to do since i have come to a point of frustration with your product.

Aawit your responsible revert,

Thanks and regards

Edward Michael
20B/4 Gujji 1st street
Annanagar East,
Chennai-600102
Ph:[protected]

From:
Allam Venkateswara rao, Mobile:[protected].
D.no:13-46;Kothapet, E mail:[protected]@yahoo.co.in.
Bhattiprolu, Pin:522256.
(Village, Post&mandal)
Guntur District
A.P.

To,
1. The Director
Panasonic India Pvt. Ltd.
First Floor, ABW Tower, IFFCO Chowk,
Sector 25, Gurgaon - 122001, Haryana, India
Phone: +[protected]


To,
Panasonic Sales and Service India Pvt ltd
6th floor, "SPIC HOUSE"ANNEXE,
No 88, Mount Road, Guindy
Chennai-600032


Dear Sir,

Complaint:1. Defect in providing short power supply wire
to the refrigerator NRBU-343/2011.
(manufacturing Defect)
2. Dealer refused to change the wire
for my convinience with my cost.

Reference:Dealer;
Vijaydigital.M/s VIJAYTV&VIDEO HOME
Arthi's Arcade, Gandhi chowk
TENALI-522201;Guntur District.A.P.
Phone[protected]&238847
Refrigerator NRBU343LH Purchaged
on[protected] for Rs.24, 800/-
I purchaged the Pansonic Refrigerator with theabove perticulars.Our electrician advised us to requst the dealer to replace the short wire with the lengthy one without any joints on the way from fridge to power supply board.i lodged the complaint and requested the dealer to change the wire with my own costs.
He expressed that if the wire is changed with his technician the gurantee voids, and he is not going to take any responsibility on behalf of the company in further matters.the wire is insufficient in length to get conection even from the stebiliser.separate setting is to be provided for its installation, whch becoms a hindrance to us for our daily use.
Hence I requst you
1. to send orders to your near by technician to change the wire
without gurantee loss., and
2.to send a sugeestion to the factory to provide a lenghty wire
for the next coming products to avoid inconvience to the
customers.
Sincerly,
Thanking you A.V.Rao
[protected].

i hope that the complaint may be taken into consideration and action is going to be taken shortly.

Dear Panasonic,

My refrigerator - NR BW414SS1N, has again developed the same problem of not cooling. The problem persists since the time of purchase in April 2011.
Inspite of my reminder to change the piece being faulty while in the guarantee period you all have refrained to do so. I am having this problem every six months since the time of purchase.
It seems it is beyond the technical capabilities of Panasonic India and its customer care to take care of my problem.

I would need the email - ID of Panasonic global to put up my problem to them.
My trailing mail below shows the trouble which I have been going through with Panasonic India Response.

I need immediate attention.Please forward me the email-ID of Panasonic Global at the earliest and resolve my problem at the earliest.

Warm Regards

Capt Devraj JB Rana
[protected]

From: "[protected]@in.panasonic.com" <[protected]@in.panasonic.com>
To: davraj rana <[protected]@yahoo.co.in>
Sent: Friday, 20 April 2012 2:56 PM
Subject: PI-CS[protected]

Dear Customer,

Thank you for contacting Panasonic India customer care.

We have received your Email and your reference no is PI-CS[protected].

Our support team will be responding to you soon.

Regards

Parmitha G
Executive Customer Care
Panasonic India Pvt Ltd
Helpline[protected] /[protected]
Visit us at www.panasonic.co.in



davraj rana <[protected]@yahoo.co.in>

04/20/2012 12:21 PM To
"[protected]@in.panasonic.com" <[protected]@in.panasonic.com>, "vishal.[protected]@in.panasonic.com"
<vishal.[protected]@in.panasonic.com>, "sanjay.[protected]@in.panasonic.com" <sanjay.[protected]@in.panasonic.com>,
Please respond to "manish.[protected]@in.panasonic.com" <manish.[protected]@in.panasonic.com>, "v.[protected]@in.panasonic.com"
davraj rana <[protected]@yahoo.co.in> <v.[protected]@in.panasonic.com>
cc

Subject
Re: PANASONIC IN INDIA SUFFERS CUSTOMER CARE AS WELL AS TECHNICAL RESPONSE










It is to inform you PANASONIC people in INDIA that inspite of the repairs done on My refrigerator on the 8/4/12 at my residence the problem has developed again. The Customer Care as well as your
Helpline respose has been horrible since the time I have purchased last year which completes tomorrow. If my refridgerator is not replaced by today and the problem is not take care. I shall be forced
to go to the Consumer Court. It shows that the problem rectification is beyond your capabilities and the standard of your response is just to wile away time of your customers and blame them FOR the
cause of fault.

I hold all PANASONIC gadgets like LCD TV / HOME THEATER / REFRIDGERATOR /MICROWAVE which I fear is in a state of threat from the customer care as well as GOOD TECHNICAL RESPONSE

REQUEST YOU TO KINDLY FORWARD THE EMAIL ID OF PANASONIC GLOBAL so that I can take a step ahead in highlighting the problem.

Regards

Devraj Rana

From: davraj rana <[protected]@yahoo.co.in>
To: "[protected]@in.panasonic.com" <[protected]@in.panasonic.com>; "[protected]@npi.panasonic.co.in" <[protected]@npi.panasonic.co.in>
Cc: "ghz.universal.[protected]@gmail.com" <ghz.universal.[protected]@gmail.com>
Sent: Friday, 6 April 2012 3:42 PM
Subject: Re: PANASONIC REFRIGERTOR- PROBLEMATIC SINCE PURCHASE - Inspection report
Hi,

Its was really heartening to know from Mr AMIT, the technician who visited to my complaint, that the reason for the Gas leak of my refridgerator is due to an unknown gas which eminates from the sewage
and gets mixed with the refridgerator gas, causing GAS LEAK.
WHAT NEXT ...????

I still await my refridgerator to be on road

From: davraj rana <[protected]@yahoo.co.in>
To: "[protected]@in.panasonic.com" <[protected]@in.panasonic.com>; "[protected]@npi.panasonic.co.in" <[protected]@npi.panasonic.co.in>
Cc: "ghz.universal.[protected]@gmail.com" <ghz.universal.[protected]@gmail.com>
Sent: Thursday, 5 April 2012 12:28 PM
Subject: Re: PANASONIC REFRIGERTOR- PROBLEMATIC SINCE PURCHASE - Within ONE year of purchase
DEAR PANASONIC INDIA,

I AM REALLY FED UP OF THIS REFRIDGERATOR PERFORMANCE SINCE THE TIME OF PURCHASE in April'11.

I shall never in my life purchase a PANASONIC. Secondly what a pathetic response. I have had a bad experience with my Microwave as well as Fridge.

PLEASE HELP

DEVRAJ RANA

----- Forwarded Message -----
From: davraj rana <[protected]@yahoo.co.in>
To: "ghz.universal.[protected]@gmail.com" <ghz.universal.[protected]@gmail.com>
Sent: Monday, 25 July 2011 12:03 PM
Subject: Fault in Refridgerator- Bill & Warranty Card (Fridge)
Dear Customer Care,

I had purchsed this refrigerator(Model Attached) and on the 25/4/11 we had complained that it is not cooling.Later we paid for it to you(Although it was under Guarantee/Warranty) and had the Gas
filled.The same problem has occured again and the refrigerater has stopped cooling since 23/7/11.

I would request you to have the problem sorted out at the earliest.And since it is in the Warranty period may be replaced.

Request you for an urgent response.It has affected my house hold choirs.

Devraj JB Rana
Mobile - [protected]
Home- -[protected]

From: Ira Deb <ira.[protected]@gmail.com>
To: [protected]@yahoo.co.in
Sent: Monday, 25 July 2011 11:01 AM
Subject: Fwd: Bill & Warranty Card (Fridge)
[protected] Forwarded message[protected] From: Ira Deb <ira.[protected]@gmail.com> Date: Mon, Apr 25, 2011 at 9:55 PM Subject: Fwd: Bill & Warranty Card To: ghz.universal.[protected]@gmail.com
[protected] Forwarded message[protected] From: manoj maheshwary <[protected]@rediffmail.com>
Date: Mon, Apr 25, 2011 at 8:48 PM Subject: Bill & Warranty Card To: ira.[protected]@gmail.com
Note: Forwarded message attached -- Original Message -- From: [protected]@rediffmail.com To: [protected]@rediffmail.com Subject: failure notice Regards, ABHISHAKE MAHESWARY ADITYA ELECTRONICS
PANASONIC BRANDSHOP MO.[protected] BATHINDA




[protected] Forwarded message[protected] From: [protected]@rediffmail.com To: [protected]@rediffmail.com
Date: Subject: failure notice Hi. This is the qmail-send program at rediffmail.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given
up. Sorry it didn't work out. <[protected]@yahoo.co.in>: 180.222.96.138 failed after I sent the message. Remote host said: 554 delivery error: dd Sorry your message to [protected]@yahoo.co.in cannot be
delivered. This account has been disabled or discontinued [#102]. - mta1045.mail.in.yahoo.com --- Enclosed is a copy of the message.
[protected] Forwarded message[protected] From: "manoj maheshwary" <[protected]@rediffmail.com>
To: <[protected]@yahoo.co.in> Date: 25 Apr 2011 05:37:22 -0000 Subject: warranty card & bill details Regards, ABHISHAKE MAHESWARY ADITYA ELECTRONICS PANASONIC BRANDSHOP MO.[protected] BATHINDA




--
Ira Deb
B/147, S-2, Surya Nagar,
Ghaziabad - 201011
Uttar Pradesh (India)
Phone: +91 [protected]
--
Ira Deb
B/147, S-2, Surya Nagar,
Ghaziabad - 201011
Uttar Pradesh (India)
Phone: +91 [protected]


"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."

i have purchase Panasonic cube ac 2 pcs last may but ac performance is very poor service is worst.Regards-Himanshu Lucknow [protected]

We have also burnt our hands buying a Panasonic Refridgerator. Its a blunder of my life it seems. I had purchased it from 'Better Deals-GIP Mall, Noida...A 'Worse deal' from 'Better deal'...
I had purchased Panasonic refrigerator model NRB 591G (Serial no[protected] on 10/09/2010 in the name of my wife Deepali.
Since I have purchased this machine it has been giving lot lots of problems and humiliation...have spent more than Rs.15000 in repairs...there has been 20 or more complaints...In addition to above, everytime the failure causes lots of damage through staling of the stored pricey stuff...I am exasperated now and decided to take-up the matter in an appropriate legal forum...

Subodh Sinha
[protected]

I had bought cube Ac(1.5 ton) from Shri krishna refrigeration jaipur on 18/04/2014, but when i installed it at my home, There was no cooling effect.Then i call the dealer there was refgrigeration gas problem. After then still the cooling is inefficient. Another problem is that the outdoor unit does not gets tripped off, thereby no maintaining the temperature in the room and also increasing the electricity consumption. I trie to contact the dealer various times but it was all in vain. I had also lodged the complaint in panasonic customer care and my complaint no is 165731 but there was no serious eye into my matter. So i just want the unit to be replaced.

Thanku.

I AM ALSO NOT HAPPY WITH PANASONIC PEOPLE.
32 LED TV PURCHASED ON 22.09.2014.THE DEMO WAS TAKEN AFTER ABOUT ONE MONTH DUE TO FAMILY PROBLEMS.
AT THE TIME OF DEMO SCRATCH FOUND ON TOP LEFT HAND CORNER BEHIND THE NAME STICKER. THE DEFECT COULD NOT BE SEEN DUE TO STICKER. INFORMED THE COMPANY AS SOON AS DEFECT WAS NOTICED. NOW COMPANY DOES NOT ACCEPT MY CLAIM GIVING REASON OF TIME DELAY.THE AREA MANAGER MR. VIKAS MEHRA IS NOT PREPARED TO ACCEPT THE MANUFACTURING DEFECT. 5 DAYS AGO TECHNICIAN VISITED AND CONFIRMED THE DEFFECT. BUT NO ACTION FORM COMPANY.
I THINK I MAY HAVE TO APPROA CONSUMAR FORUM FOR JUSTICE.

DHIREN KAMDAR.
MOB :[protected]

I bought one VIERA LED TV from M/s Raipur Electronic at Ashutosh Mukherjee Road KOLKATA 700025 since almost a year but till today I have not received any FREE service as per the service coupon provided with the product. Hope the company will take steps to satisfy me as a customer.

As per attached invoice i have bought Panasonic -40-40A LCD from retailer subsequently after 4 months o[censored]ses LCD was totally stopped working & accordingly i had called to customer service & they had given me following Complaint ID -RO[protected] accordingly i am taking follow up from the date till neither anyone turned up nor responded in a manner.

Call center executives only giving me fake commitments & no action at all.

Since Panasonic is very reputed brand i have still faith that complaint would be resolved..

Guys i really have no option other than approaching to consumer forum...

Name - Sachin Patil

Contact No - [protected]

Dear ...
Already lodged complaints twice and Expected so much of response from your side, but painful reg my Panasonic LED TV (TH-28A400DX) of S. no. OLX114745B-0710.
Both the times, ur technician came and the same answer that to change the panel and it costs of @ Rs. 15, 000/-.

Purchased the item on 14.7.2014. The complaint arised after one year warranty and one month. That means, after the warranty period, no proper response will be there by your side. Got so much belief on the companys name. But now I have decided further not to purchase any of your concern.

No proper guidance/response. Atleast ur technician have come twice and was unable to understand the complaint.
If I have to spend more reg the panel, I would have gone for new brand of other company.

Why, it cant be repaired by your technical personnels and make a service to me. Because, it is of only one month more than the warranty period. If it cannot be done by your side, Then you can see my response for your company.

As one person cannot do anything, don't think so. If my set will be not serviced from your side, then you can see the reverse effect from my side.


If you can make arrangements of its service, then OK and otherwise... I will not say, but do it.
As yours is a largest company, can it not be serviced. Only the response from your side is not to change the set/panel. Cant it be repaired perfectly, so that your company continues by good name .

T. Venkatesan,
Badrachalam (Telengana).
mob - [protected].

Hi Penasonic Service center,

This is santhosh from Chengalpattu, I have purchased Penasonic Mobile last 2 months before, after 1 month i got an issue in the handset (Its a manufacturing problem Only), after that i have mailed to flipkart and get Penasonic customer service center contact details.

And given my handset for service center for repair new Mobile, And as per the service center instruction there is no material for repair this mobile in godown also,

@Penasonic : Please make sure why if you are not having parts for this mobile even launch new mobile, then how you will get repair for my mobile, its is an manufacturing problem. and also i sent lot of mails to customer care email id and called them also but am not yet received any mail or respective call from your end.

How many times am reached (Mail and Phone) with you (Customer care) am not believe this much of careless!!!

This is an serious issue for you, because this is not good customer satisfaction and service

I need to REPLACE MY Mobile, because your not having any parts for repair ( Because you are thinking your production Materials are 100% Quality so that only your not produce extra material for repair)

Am awaiting for my new repaired mobile for last 1 month.

I want to know the status, if you are not having material for repair, should be replace my mobile or replace my money also ( I never seemed this much of careless mobile brand )

am already told that this is an expensive mobile for me, if you are treat this much careless for this much price mobile, then how treat beiow 5000 products and how is your product quality in this ooops, i never imagine your management of treating customers

I hope this mail also you are take serious and not responding!!!

if your not giving good solution for this instantly, am dam sure Register Complaint in Consumer Court

I Need only REPLACE MOBILE ONLY or REPAY MY MONEY other wise i dont need any repaired mobile.

I have attached Job sheet with this mail,

Regards,
Santhosh.N

Hi,
Near about 8 month back purchased a panasonic gd25c mobile phone. at the very beginning which was working fine. after a month start giving white screen in between, while end of the call, after a week giving white screen even at the time of call also. then after a month its start giving some software updating screens. finally which got full dead on 7th month. When i given the phone for servicing on iQor mg road gurgaon (panasonic authorized service center) on 22nd Devember 2015. A lady named Vineeta, she agreed to provide my phone back within 7 to 10 days. On 4th Jan 2016 when i contacted they informed they need one more week. Same time when i contacted panasonic customer care. they where saying the phone not reached there head office for servicing.
Still these days there was no response from iQor service center or even JainaIndia or from panasonic.
Now a days no one is responding my calls too.
contacted the following persons
Mr Kapil (Floor superwiser - panasonic customer care)
Mr Neeraj Gupta (Floor superwiser - panasonic customer care)
Mr Madhu (Floor superwiser - panasonic customer care)

Mr Rohit tomar (from Jainainida - area service manager)
Mrs. Pooja ( Kashyap Manager Escalations - Jainaindia)

Mrs. Vineeta Choudhary (iqor - panasonic service center gurgaon)
Mr Tarun Kumar (iqor - panasonic service center gurgaon)

Worst servicing worst support waist for money

Why guys are purchase This Worst Brand Penasonic. They not focusing in Consumer issues, their focus only Sales. and products are very poor quality am getting issue with this brand 2, 3 items. now am realize this brand unsuccessful product ratings.

Please DONT buy Panasonic Products Thanks.

I would like to inform you that I am Panasonic Customer I have purchased a 32en LED TV[protected] Considering the reputation Brand Value of TV Advertisement The warranty Period for the said TV was for one year .Initially the TV was functioning properly but after 10 days of expiry of warranty Period the TV was not functioning properly and the matter is reported your office . I got no response from your end Company attitude in this matter clearly show that life span of your product is just one year and the parts used are of low quality . which amounts to harassment to the customer . However I request you once again to show some positively response to my request otherwise I have no other alternative but to approach proper forum of redressal of my grievance.but no action form company.i think i may have to approa consumar forum for justice My 32en LED TV Modle No TH-32A300DX (PI919C4J[protected]

HORRIBLE quality Products and Service from Panasonic.

Unfortunately, I own a Panasonic washing machine. The machine breaks down often. The company and the dealer hold customers to ransom demanding an advance payment of spares with no receipt or a commitment on delivery. After paying full advance for the spares, I have been following up for weeks for the spares and there is NO REPONSE at all.

Respeced sir,
I have very worst experience with panasonic mobile. I have P55 submitted to service centre within warranty. last 5-6months my handset is with company. I want to talk with company but they cant receive my call I make callback request so many times but my request deleted by your employe. My phone call drop by customer care so my times, is this policy of company? your pune's officer didnt want to talk with me. what is the problem of your I dont know.
After 5-6months you said that we exchanging your handset with new one do you think that there is no neccessity to talk with genuine customer or I make mistake buying your panasonic phone. After so much harrashment given by you still I am in position to negotiate with you and still you dont reply.
My job sheet no- KJASP532316PI2370

To,

Mr. Manish Sharma,
The Director
Panasonic India Pvt. Ltd.
First Floor, ABW Tower, IFFCO Chowk,
Sector 25, Gurgaon - 122001, Haryana, India
Phone: +[protected]
Fax: +[protected]

Subject : Escalation of complain

Trust my email find you in good health !

i want to inform you that i bought a Panasonic Led TV L42A400 on 17-06-14 with three year warranty, since last month my TV is not working, we called the call center number further they have registered a complaint and provided us the complaint number #[protected].
in a couple of day a technician came to our house and said there is some power issue, further he added that the TV is not under warranty, the dealer sold us by giving wrong info. anyhow we followed with the call center number they said that the part is not available in nearby places . the technician team have ordered the part from Chennai. which is on the way to our home .
after a week when the technician came to our house with the part, they tied to fix the TV but unfortunately they said that the panel is not working, we need to change the panel of the TV .
after listing the feedback from the technician we went to the dealer . and asked them to give the warranty card of my TV since they did not gave the warranty card at the time of purchase . but he refused to give the card and said that the bill is only the warranty card and it’s for one year . the dealer made a fool out o[censored]s .

request you to kindly assist us, i need your help to fix the issue ASAP.
and i would request you to take a very strict action on the dealer and the sale representative

the attached file is the sale receipt which he gave at the time of purchase .

waiting for a positive feedback

Dealer contact details :
Mr. Natin +91 [protected]
Value Pluse
GolGhar Gorakhpur


Regards
Mohammed Ahmed Khan
Mobile # [protected]
Gorakhpur, U.P
Inida

Hand set Heating Problem

Sir, I purchase Panasonic Model P41 in the last month. When we are using handset it was too heat up without any downloading. Please solve the problems. What can we do.

Below are the conversation between me and Panasonic. Panasonic is worst company I have experienced.
I will make the name of company bad as possible and not let any body who is near to me.

Dear Mr. Anand,

Phone call from your side still awaited.

Regards...Sukhen Kr. Singh

From: "sukhen singh"
Sent: Mon, 14 Aug 2017 11:34:04
To: "Northzone Helpline"
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]

Dear Mr. Ananad,

From your mail it seems that you are not serious about the case. If TV is under warranty how you can charge service charges. In span of two month how your prices rises from 19200 to 26080.
Now I have to move ahead .

Regards..Sukhen Kr. Singh

From: Northzone Helpline
Sent: Mon, 14 Aug 2017 11:24:59
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]

Dear Customer,

Good Morning!!

This is in reference to your below email regarding your Panasonic LED TV.

We truly regret for the inconvenience caused to you.

As discussed over phone we got the confirmation that our service engineer visited at your place and found Display panel is broken at your end.

Effectively, the repairs of your product will be carried out on chargeable basis.

The estimated cost of repairs for your Panasonic Product is Rs. 26, 080/-

Request you to provide us your acceptance for the above mentioned charges.

We assure you that we will take all reasonable measures to ensure that the repairs are performed in the shortest possible time with least inconvenience to you.

Assuring you best of our services, always!!

With Regards,

Anand Kumar

Customer Service / North Region

Panasonic India Private Limited

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 14 August 2017 10:41
To: Northzone Helpline
Subject: Re: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]

Dear Sir,

I received the below mail on 08th August and today is 14th August. 6 days have passed but there is no reply either by mail or phone, it means you are not serious about the complaint. I will wait more one day and if I do not receive any solution from your side I will move ahead. Already from net survey Panasonic service is worst in India and I will be part of it. From now no one will purchase Panasonic product from my family, friend, relative and colleges.

I am waiting for your reply .

Regards.. Sukhen Kumar Singh
Mobile no. [protected].

From: Northzone Helpline
Sent: Tue, 08 Aug 2017 11:47:09
To: "[protected]@rediffmail.com"
Subject: V[protected]//LED//VISUAL SPEC//LUCKNOW//R[protected]

Dear Customer,

Good Morning!!

This has reference to the below mail regarding performance of your LED TV.

Firstly, we would like to apologize for the inconvenience caused to you.

We are also in receipt of your Email from desk of our top management.

We have forwarded your request to the service team and our concerned team are working on it.

Please Cooperate with us and await for some time.

With Regards,

Anand Kumar

Customer Service / North Region

Panasonic India Private Limited

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 06 August 2017 16:16
To: Service Head
Subject: Fw: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August

Dear Sir,

This is to reference to my below mail, today I have received a call from your service center on my second mobile no. [protected] and call was cut after which I received SMS that your service request no.R[protected] dated 2 nd August has been cancelled due to customer not available / not reachable. I tried to call the same no. but it was not possible. Then call your toll free where I came to know that I have to registered my complaint again. Now new complaint no. is R[protected]. I am unable to understand how Panasonic is providing service support. I purchased Panasonic for peace of mind but it has made my life miserable.

If my problem is not solved in 2 days I will move ahead.

Pls. do the needful so that my problem is solved .

Regards...Sukhen Kr. Singh

From: "sukhen singh"
Sent: Fri, 04 Aug 2017 14:49:52
To: "service.[protected]@in.panasonic.com"
Subject: Complaint regarding repair of LED TV against complaint no. R[protected] dated 8th may and R[protected] dated 2 nd August

Dear Sir,

I have purchase LED TV vide invoice no. 455 dated 02/10/2016 . In month of May 2017 some lining starts coming on the bottom . On 8th may 2017 I call your customer service and received complaint no.no.R[protected] . Your service person visited and informed that LED panel is broken and will not be under warranty .I was on tour and try to make him understand on phone that nothing has happened and I do not know but he do not agree . I received a call from your service center vide mobile no.[protected] for repair of TV. I asked for cost and he informed me Rs.19200. Due to some problem I was not able to get it repaired . In month of June around last week, I again call the same person to get my TV repaired and he informed that cost is Rs.19200 but informed me to call again in month of july after implementation of GST. In July I again called him and he informed Rs.19700 but in between some Mr. Malhotra who said that cost is Rs.29700 . I argue for the cost how it so increased due to GST . He replied that he is in charge of service center and can show me the prices if I want. I donot argue more and cutt the call as he was not talking sensible .

On 2nd August I again call your customer care to raise the complaint and I receive the complaint no.R[protected]. On 3rd August I received call from your service person whose mobile no.[protected] and he informed that the cost is Rs.26600.00 and one moth warranty. I informed him to sent me quote with warranty and payment term. I forward him my mail ID.

In the evening around 5.35PM I received a call from your call center to know the status of my complaint vide no.[protected]. I narrated the above matter to him and he said that may be the person is not knowing the correct price and you will get the quote with correct price and also have conversation with your Lucknow Engineer.

Today morning again I received call from your call center vide no.[protected] to know the status of my complaint . I again narrated the above matter. He took the Lucknow engineer on the line and said me to have conversation. Your call center person was so polite but your engineer was very rude and was taking as I have made complaint against him which i have not done. If I received any call from your call center and they want to know about status of complaint, I have to tell everything.

I have received the quote which I am forwarding the same to you. Now they written Rs 24000.00 for Panel without mentioning HSN code and GST % and GST no. They have also mention service charge Rs.1000.00 with service tax 15% and value as
180 which 18% of Rs.1000. without mentioning SAC code and GST no. of Lucknow. If TV is under warranty how they are quoting service charges.They have not mention the warranty.

Now from above you may have understand my situation. I am in dilemma either to get it repaired or throw it as I am not sure about your services and price. In three months how prices keep changing I do not understand. Due to GST such hike in price will never happen.

I am also working in Multinational company and service head of Lucknow Branch are dealing with scientific institutions and hospitals. Our prices for spares has been reduced .

I request you to please look into matter and solve my problem so that I may get my TV repaired.

Thanking You.

With Best Regards...Sukhen Kr. Singh
Mobile no. [protected]. .

hiiii
i am vikram


in may 2015 i had puchase a panasonic handset model eluga l 4g and on thursday 18 of june near by one month my handsets touch was broken suddenly and after that i went to panasonic care for repair that handset .
and i was shocked after reach care.
that person says to me we don, t have parts for repair your handset i tell him take my handset and send to your company for repair or replace he tolrate me and also don, t take my handset your service was not good a am unhappy about your service plz take some action ...

Hello
I am Vineet kumar
I have purchased Panasonic eluga tapp on 19/04/17 and its finger print senser stopped working same day
next I went to goodwill service {gaya}, they told it's a software problem that time not shorted the problem, and after somedays what they are telling no it's hardware problem, It also has battery, charging problem. they are telling that mobile cannot be replaced.
please check it.
mob [protected]

Refrigerator — Refrigerator Not Working Well

To,
The General Manager,
Whirlpool of India Ltd.

Subject : Refrigerator not working well

Dear Sir,
I purchased a refrigerator model 310 Lt. Elite Iceberg on 14th April 2008 within one year and one month of its purchase it has stopped cooling properly.
On 14th May 2009, I complained to your service station on Tel On. [protected].
Your company engineer changed the gas and the door hinge. But proper cooling could not be restored. Your engineer is giving many excuses for it.
It was astonishing for me to find that your refrigerator required a gas change so early while in the refrigerators made by other companies I observed that gas change is not required even after 10 years.
The working of your engineer was also not upto the mark. Your engineer changed the hinge but he could not fit it properly. To make my point clear I am sending you the photographs of the hinge and door.
Further, it is mentioned on the refrigerator that stabilizer is not required to run it. On the contrary your engineer has told us that stabilizer must be installed. While the house hold stabilizer of 5 KVA is installed already, it is to be noted that at the time of the purchase, seller told us that stabilizer is not required for this model and showed the label fixed on it. We are confused. Kindly make this point clear.
In the light of the facts mentioned above, we hope that you will do the needful and we will be a fully satisfied customer again.
With thanks and regards.

Dated : Dr. M.S. Baghel
Flat No. 5, Prof. Colony
Ram Ganj, Railway Road
Hapur – 245101 Distt Ghaziabad
Mob. : [protected]

whirlpool india ltd/ 310lt refrigerator — no cooling

dear sir
my 310 lts whirlpool refrigerator was not cooling since dec 2010. compressor was under warranty. complaint was lodged with the company . the compressor has been changed 3 times. now an oversized compressor has been ut in. however it is causing excessive cooling and the food items are getting frozen even in the 2nd rack outside the freezer. despite several complaints no help given by whirlpool.

request advise.
yogesh handa
[protected]

the phone is not working from 1 Week

Panasonic — Dead

The phone is not working from 1 Week '+[protected]
There is no Response Even though I Gave Complaint through Bsnl Phone

Panasonic — Microwave oven keeps breaking down

Model # NN-SD297 I have had this microwave for 6 months .It has failed 3 times, Panasonic will not replace this unit! Why1

Panasonic 750w Stereo System — Product mishandled when given for servicing..

My stereo system is a 5 in 1 CD changer with 2-way tape recorder an tuner.. Its tape recorder was not functioning properly, so i gave it for servicing at a local dealer. But when i got it back, it was further more out of sorts, without even display working properly. They were too rude to even reciprocate properly... They just said they cant do anything about it. Later we came to know the PCB (Printed Circuit Board) was itself damaged by them.

How can you help me?

Panasonic Tx 32lx800 Model — Poor service and response. No solution yet

Hello Sir,
With respect to my experience with Panasonic I am putting this complaint. Following things happened: 1. Initially after putting the complaint the service engineer came saw and went back saying he will get back. He calls after 2 days saying there is no problem it is common thing.

2. After that I put the complaint to Chennai office and after around 1 week or 10 days I got a call from Chennai (Mr. Srinivas) who asked me details of the problem.

3. I sent the snapshots which he asked the very next day.

4. After around ten days I receive a call from him and he acknowledged the observation saying dark spot and white light portions are there.

4. After that it took more than 15 days for an engineer to pay a visit.

5. One week back engineer visited the place and observed the things. He was not willing to accept the dark area problem even after I demonstrated him.

6. Although he accepted the white light problem (torch effect) on a black screen but when he called Mr Srinivas from my place he did not mention that and he said that there is no problem.

7. Even after that I didnt receive any call till now from Mr. Srinivas.

All these stuffs are really disappointing and I really feel hurt by their negligence and harassment.
Mr. Srinivas had seen the snaps and agreed that there has been some problem now their engineer says its fine. This is really disappointing. If you feel I can share the snaps with your esteemed technical team. Please help me in some way I am really dejected by Panasonic and will never suggest anyone of it because of their poor and pathetic service. I have last hope left on you to help me.
Regards, Shatabda

WE have had this microwave for one year. After a few months it "exploded", broke down. We had it fixed and now it is a year old and has broken down in a puff of smoke AGAIN. It was not a cheap microwave.

Panasonic LCD 32LE7C — Pa(i)nasonic Poor Service and bad quality of pictures

The TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will have to pay Rs 31000. Everytime I try to call up their Chennai Office the call gets disconnected.
As a customer I felt more humiliated by their treatment rather than loss of my hard earned money.

I would request you to please look into the matter.

Panasonic LCD 32le7 — Poor Service provided by the authorised service centre

To, Dated-17/7/09
The General Manager
Panasonic-Electronics
Sales & Service Division of India

Dear Sir

The above mentioned TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will have to pay Rs 31000. Everytime I try to call up your Chennai Office the call gets disconnected.As a customer I am clueless whom to write .

I would request you to please look into the matter.

Regards

Forgot to mention the auth dealers name :

P R Electronics Panvel Navi Mumbai

Panasonic Digicam Tz2 — Parts not found in india

Hi ,
I have bought a digicam 1 yr ago from UK Panasonic Digicam TZ2.Now that cam has got problem with CCD and when i went for servicing in the Panasonic service center in kolkata ,saltlake ,they have told that it can not be done in india which is relally pathetic as i know panasonic is a international company and atleast we expect they should have proper chain of communcation of parts throughout the world.

Anyway if anybody can help me with this ,please provide your suggestions.

Thanks
Sudipta

Hi,

I m also planning to buy Panasonic LCD-32".
Please guide me in to this matter.

Thanks,
Vishal M.

Panasonic Digital Still Camera — CAMERA NOT WORKING PROPERLY

SHAKTI/CORR09-10/Misc/024 Dated. 11.03.2010



Our Ref :-
1. Digital Still Camera purchased from Vibrations
a. Model no.- DMC-FS4GC-K
b. Serial NO.- WN9EA007269
c. Purchased from Vibrations , Ahmedabad Date – 17-oct-2009
2. Complained for Not working to the authorised service station
a. H.D.Service Job Number- PI-ASC[protected] Dtd.[protected]

Dear Sir,

We purchased the subjected Digital still camera from Vibrations, Ahmedabad on 17th October-2009.

After working @ 2 months we found some problem with the device and send to Panasonic authorized service station H.D.SERVICES on 4th Jan-2010. Please find enclosed herewith the scanned copy of job card as an attachment. Kindly download the same.

Surprisingly we got the answer as under
“ Inside the camera - found Dust. – Lens unit repaired If problem is occurred then advise to replaced lense unit on chargable basis.” (The charge told to us verbally was @ 4500 Rs.)

 Please note that if there is any dust found in the camera it must be done due to the faulty sealing components of the camera.
 This camera is under warrantee and it must be changed without any charge.
 How can one pay 4500 for the repair when complete new camera is purchased at the rate of 6500 INR????

Now, we request your kind honor to advise what to do with the camera, as it is giving the same problem?


Thanking you in the meanwhile,

Biren H. Soni
Ahmedabad
Mobile - +91-[protected]

Panasonic — Split AC not working

I have purchased a panasonic 4 star split air conditioner in April,2010 from M/s Vastu Refrgerator, Vyara. The AC is not working and hence needs replacement..

Panasonic Home Theatre System — defective product

i bought a home theatre system(model no. SGPT 470) of PANASONIC on 10.05.10 from Promises electronics kolkata. The same was installed sometime in june. the set was giving some problem from day one. unfortunately the set became Dead in last week of july. After lot of persuation someone from their service center attended on 4th August (complaint no. 02CHCA004)and informed that the set can not be repaired here and it needs to be taken to workshop.After few days i started enquiring about my set from the service center and also wrote various mail to the company but nobody bothered till first week of september. In the first week of september Regional Manager of Panasonic contacted us and informed that some part are not available therefore they promised to replace the set with a new one.However, to my utter surprise he sent back my old set and said that necessary repairing had been done.
I'm not ready to accept this set as there was orignally a manufacturing defect and have been harassed in the last two months time you are requested to help me to get my set replaced with a new one and advice other consumers not to buy panasonic products.
Thanking you .

Yours sincerely,
Arun Saraf

i purchased plasma tv 42 inches recently . the problem is that tv is heating wit in 5 minits oniy is there any problem occurs r not please tel me am satish my num is [protected]

Panasonic Earphones — delay in replacement order by dell noida

I RAJAT VARSHNEY purchased PANASONIC ear phones from dell showroom in TGIP,NOIDA. after few days it stop functioning due to internal wire break i returened it to DELL authorised ceter at:
SKOPE(PC-Audio-surveillance Co.)
259,TGIP MALL, SECTOR-38A,
NOIDA(U.P.)
Phone no.[protected].
To be replaced under warranty scheme on 23/10/10. It was told to me that i can take the new ear phones after 1 week, since then I visited center several times to get my ear phone back but everytime i was given different reasons that i can take it on next week. I am fed up with the delay and this is causing me a lot of metal stress also.
I request you to take the appropriate measures in this regard.

Thanks & Regards,

Rajat Varshney.
Mob No.: +91- [protected]
email id: [protected]@gmail.com

i purchase panasonic plasma 42 inch before 10 months with bill but i am not geting good servic because of corrupted service owner harish of digilab at andheri mumbai . and i am requsted to pansonic to look after this matter because that man also spoilor comapnt brandname thanx [protected]@yahoo.co.in

I conect my lenovo laptop Y 410 with Panasonic THP42C10 D for Vidio There are no sound in TV

Panasonic Tc - P54vt25 — poor product quality and poor support

I'm the unhappy owner of a viera 54" VT25 (TC-P54VT25), it has got broken after less than 2 month I bought it and after almost 3 month is still on repair...

the quality of the TV was really poor since the beginning, it shown some strange buzing came from the back... I've contacted the support center just after 2 week I bought the TV and after some discussions they suppose to call me back in few days, but I've never got back any calls from them... as we use to say in such cases... "you can see a good day since the morning"

after one month an half the TV has dead! The shops were I bought it came to my place and picked up the TV and they kept it for almost a month... The shop just told me that they were waiting for a new board which got broken (later I heard was the PC card)... I was really disappointed and I asked directly to Panasonic VIERA support to replace my TV, so they told me to get back my TV and after that they could come to my place, collect the TV and start the procedure to send me a new TV... in this case, at least, I got a really poor loan TV! Previously I didn't get even that...

Now It is already almost 2 months that Panasonic piked up the TV from my house and they suppose to call me back in few days... never got a call from them... I called them several time and every time they suppose to call me back in few days, but... as you can guess... I've never got back any single call...

I'm really frustrated... I'm even thinking to buy a new TV and leave the other to them!!!
I really don't know how to manage anymore this situation... :(
For sure I'll never ever buy anymore a PANASONIC product in my life!
and any other Japanese product, since I got similar problems with a SHARP some times ago... while, I should say, I've never had trouble with Korean products until now... just my experience.

Hopefully my experience could save somebody else to the same troubles.
Regards

Panasonic — AC GAS LEAK

I HAD PURCHASED A 2.TON PANOSONIC AIRCONDITION ON TH 26T FEBRUARY AND I HAVE GIVEN A COMPLAIN TO THE LOCAL SERVICE CENTER AFTER THAT THERE ENGINEER VISITED MY PLACE AND SAID THT THERE IS A GAS LEAKAGE AND GAS NEEDS TO BE REFILLED AND THEY WOULD DO IT SOON.BUT IT HAS BEEN ALMOST A WEEK NOW AND THEY HAVE NOT TAKEN ANY ACTION AFTER THT I CALLED UP THE COMPANY PERSION IN KOLKATTA WHOSE MOBILE NO IS [protected] AND HE TOLD ENGINER WOULD COME BUT NO ONE CAME AND THEN THN I CALLED HIM HE GAVE THE ALL TO HIS BOSS WHOSE NUMBER IS [protected] AND HE TOO SAID THE SAME THING AND NO ONE CAME AND THEN I CALLED HIM BACK AND HE DOES NOT ANSWER MY CALL ALSO..HAVE I DONE A MISTAKE BY BUYING THIS PANOSONIC PRODUCT..THERE IS NO SERVICE BACKUP.THEY SHOULD SSTOP SELLING THE PRODUCT IN THIS AREA AND PLEASE TAKE SERIOUS ACTION AGAINST THIS PEOPLE AS THIS PEOPLE ARE THERE JUST TO WARM THERE SEAT AND TAKE THERE SALARY IN THE MONTH END AND NOT BOTHERED AFTER THERE PRODUCT GETS SOLD

PANASONIC SHOULD STOP SELLING THERE PRODUCTS IN NORTH BENGAL AND I SUGGEST OTHER PEOPLE ALSO NOT TO GO FOR THIS COMPANY ANY PRODUCT AS THEY ARE NOT BOTHERED FOR THE CUSTOMBER SETRVICE THEY JUST WANT TO SELL TRHERE PRODUCT

Panasonic Electric Rice Cooker — not functioning properly

before preapare of rice it is going to off , many time gave it for repair to its service centre still the same problem

panasonic rice cooker not functioning properly

Panasonic / Lumix Camera — repair of camera

i had bought a new lumix 80 camera which was under warranty.
after using for about 5 months one day the batteries (nwhich were provided) with the camera leaked automatically.
i used to take out the battery regularly after use.
now the company told me to pay 5000/-
also this case is way back sep 2009.

panasonic /lumix camera — non repair during warranty

my camera was under warranty. during six months o[censored]se the battery auto matically discharged during use. the company is now not repairing the same.

Panasonic — new handset not working`

Respected Sir, we purchased a new PANASONIC hand set model. no- KX-TG3611BX, BUT UNFORTUNATELY THE ADAPTOR DOESN'T CONNECT TO THE HAND SET, IN SPITE OF CALLING THE PANASONIC OFFICE IN VIJAYAWADA, THEY DON'T LIFT THE PHONE, THIS IS A VERY SAD FOR A GOOD COMPANY LIKE PANASONIC, KINDLY CHECH

Panasonic Grill Microwave — regarding delivery of product

MYsister Pragati Jain placed a order of Panasonic Grill Microwave with Four free gifts in STAR C LIVE with ONLINE payment of RS 5490 on 17th oct 2011.company asured to give delivery of our product within 10 days.but it's now more than one and half a month we dont receive delivery of our product.My sister called a no. of times to STAR CJ for delivery bt of no use .we spend a lot of money on phone calls and going through a lot of mental stress too. My sister also said Star CJ Live to cancel of our ordert and return our money but company did nothing. it's my humble request to u please help us either give us the delivery of our product or return our money back.we also want compensation for our mental stress.Details of My sister order- Star CJ password:[protected] Order No : [protected] Reference No. MCIT[protected] Order Amount : Rs. 5490.00 Courier number:[protected]

Dear Ms. Jain,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.

We have made a note of your complaint and your order number; the concerned department will contact you soon for further assistance.

Regards,
Panasonic India

i have puchased a one ac from panasonic brandshop cube ac but the company techian is not answering my complaint i think i can not purchase any product from panasonic this is my bad experience .[protected]

Dear Sir,
Your dealer at Shalimar Marketing, Shakti tower near BMC chowk Jalander has supplied us Panasonic LED TH-L42E5D in spite of our booking of Panasonic LED 42ET5D vide his Invoice No: 1096 Dated[protected] .
We have informed the dealer on phone about the wrong supply of Panasonic set. He promised to supply the required Panasonic set the very next day but till date he has not supplied the required Panasonic set in spite of our repeated phone calls & he is not attending our phone calls too.
We request to you direct him to supply the required Panasonic set immediately. I am sorry to inform that his behavior is also not good when we try to talk to him.
You’re sincerely,
Ravinder singh
M-[protected], [protected]

I HAVE PURCHASED TWO SLIM TV MODEL NO. TC 21RX20CS 4 YEARS AGO FROM JAY BHARAT RADIO CO. BHUJ KUTCH GUJARAT PIN 370001 (AUTHO. PANASONIC DEALAR)
IN BOTH TV PROBLEM REGARDING I.C. ( CIRCIT ) ANY THERE IS NO SOLUTION AND PROPER ANSWER FROM AUTHO. REPLY FROM SERIVCE CENTRE IS THERE IS NO SPARE PARTS AVAILAIBLITIES. PANASONIC IS A INTERNATIONAL COMPANY, STILL HAS PROBLEM LIKE THESE CREATES NAGATIVE IMAGE OF THE COMPANY. I HONESTLY DISSATISFIES WITH COMPANY. PLEASE PROVIDE ME GUIDANCE AND REPLY ME.
THANKS
DHARMESH K SONI
BHUJ KUTCH GUJARAT
MOB. [protected]
E MAIL. [protected]@YAHOO.CO.IN

We have purchased a TV LCD32Inch in feb2012, and it's in warranty period . Now this stopped working . The Serivce representative told me that the board is going to be changed, and this will come in 3 days' I logged the request on 5 Nov 2012 . and still chasing with them, nobody is there to update me properly what is the status of the board . I logged several request, these are id : PI-ASC[protected] .aLSO PI-CS[protected].,
Still nobody is there, if they don't have part why can't they change the TV .at all, It's really frustrated to buy from panasonic, .

Hi,
On monday 15/04/2013, my Plasma TV turn off and didn't get turn on after trying several times. Red Light Blink few times when we plug in the switch and then nothing happen.
I log the service request # PI-ASC[protected] in Panasonic 24*7 helpdesk. As per them they told me that service engineer will visit within 24 hours.
But till now 17/04/2013 no one has visited, Even at service centre no one is picking the phone.

It's really frustrated to buy from panasonic.

That's a very irresponsible act on the part of the service center of a world renowned brand. Please suggest me what to do.

Ashish

headfone isn't working

I bought panasonic eluga i on 25 of feb.2015 N now the headphone is not working properly Do something arrange another led 4 me I'll be very thankful Thanks Yogesh verma

Panasonic Bad Service Center at District Center, Janakpuri, New Delhi.

please publish my previous submitted complaint about service center M/s.Har krishna Gallery B-11, Jyoti Sikar, District center, Janak Puri, New Delhi.

panasonic LCDTV 32" — PROBLEM DURING START TV

MANY TIMES WHEN I START MY TV THERE IS GREEN LITE OF START THE TV, BUT ON THE SCREEN THERE IS NO PICTURE ON THE SCREEN AND SOME TIME THERE IS VOICE COME BUT PICTURE NOT COME AFTER SOME TIME GREEN LITE OFF AND RED LITE BLINKING WHEN SHUTDOWN THE TV START ONCE AGIAN IT START .

I PURCHASED TV FROM E ZONE DUMMAS ROAD SURAT ON 05/07/2009 CASH MEMO # T2/37

Panasonic is a hopeless company and one should avoid purchasing the products of the company. The Name Pansonic has lost its glory and canot survive more on its past performance unless and unitill customer satifaction is not achieved. We as a customer can teach a lesson to such companies by not buying their products. I had purchased two TVs from Panasonic one in 1990 that failed within 2 years. Hoping that it could have happened by chance I againp urchased a 32' LCD Viera in June 2009 which again gone out of order by July, 2010. The negative perormance of the com[any is on rise and I suggest all to avoid Panasonc products.

I your complaint closed yet ? I face the same problem and have been running from pillar to post (Panasonic and ASCs) - no respose yet !!!

I am another person who can testify for the bad customer services of the so called Global brand Panasonic India.
Please read my e -mails with the Head of customer service, Southern region of Panasonic India. after exhausting all avenues at a lower level.
If this is the plight of an educated urban consumer in india having purchased a global brand like Panasonic from India's biggest consumer durable chain Bigbazaar( Future group), just imagine the fate of villagers buying goods from MNCs setting retail shops allover India as per the new FDI policy of GOI .

e-mails with Panasonic reproduced below:

Dear Sir,

I am still waiting for your response. In the mean time, I got really worried about my choice of Panasonic LCD TV, after I browsed consumer complaints on Panasonic LCD TVs on the internet. There are hundreds of complaints of
Pansonic Tvs going bad immediately after purchase.
There are many similar complaints for the model I have purchased and the symptoms of failure appear to be uniform.
Un-fortunately, it appears that Panasonic handles all such complaints uniformly the same way they are treating my complaint.

One such complaints in WWW.Cosumercomplaints.com where the model no. and defect symptoms match exactly with my complaint is reproduced below for your information:


Panasonic LCD 32LE7C
Posted:[protected] by Kuntal Bhowmick Send email
Panasonic (I) Poor Service and bad quality of pictures
[protected][protected][protected]
The TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed
a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very
next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality
of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget
the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will
have to pay Rs 31000. Everytime I try to call up their Chennai Office the call gets disconnected. As a customer I felt
more humiliated by their treatment rather than loss of my hard earned money.

I would request you to please look into the matter.


Dear Sir,

I would like to bring the following to your kind attention.

I had purchased a Panasonic 32 inch LCD TV from BIG BAZAAR, Koramangala, Bangalore on 14.02.2010. After 2 months, the
TV developed some problems leading to dark picture. Even at 100% contrast & brightness the picture was barely visible.
The problem was reported to Big bazaar, who in turn asked me to contact Panasonic customer service with the warranty
card. A complaint was registered and M/s DTS electronics, Richmond circle, Bangalore Collected my TV for servicing

The Job card no.is PI ASC [protected]. After 2 weeks, DTS wanted some clarification in the bill from Big Bazaar and
Big bazaar has certified that the purchase was genuine and the TV is still in warranty. All the required paper work
from Big bazaar was submitted 8 weeks ago to DTS. DTS has not serviced the TV so far and whenever I contact their
manager, vague replies are given to me saying that the model is old and suggesting that BigBazaar may have kept it
for more than year before selling at some discount and warranty is not applicable .

I am aware of the legal position that warranty starts from the day of sale and not from the day it was stocked in
Bigbazaar and discount given by Big bazaar has no bearing on the obligations of Panasonic in discharging warranty.

As on to-day DTS is saying that they are awaiting Panasonic head office clearance which has not come yet. A global brand like Panasonic can not take a stand like this when it comes to warranty repair.

Kindly review the status at DTS and I request your personal intervention in carrying out warranty repair immediately.



K.Chandrasekaran
Koramangala,
Bangalore

I have the same problem with Panasonic tv in Mumbai. The small problem became big just after the warranty period ended and now they are asking Rs 20, 000 for fixing it for which one can buy a better new TV.

I would like Panasonic to replace my tv or fix it free of cost. Nothing less.