Panasonic India Complaints & Reviews

i purchansed panasonic hx dc3 camera on 23/08/2013 via snapdeal.com and within 20 days a black dot started appearing on the screen. i went to vishwam services, pune on 19/09/2013. he is not repairing the camera and giving various different reasons to me every time. i'm fade up with the service of panasonic and i want all my money back. job no - PL-ASC[protected]

I have bought a panasonic air conditioner about an one and half years back.. I had good amount of trouble on the first installation process as they charged around 5k just for the installation... Now my Ac is not working properly when checked with the panasonic service they are saying that there is gas lekage and to, repair it we should pay around 4k ... Not even 2years im facing a gas leakage problem and when enquired for the reason there...

I bought a panasonic plasma 2yrs back which has a warranty of 3 yrs. I had contacted customer care and service centres enough times because I am facing the same issue again and again from last 1 year but nobody is responding properly to that complaint.
As i requested them for the replacement or refund my full money but still no response.
I am just fed up from all this.
Kindly look into this.

Hi All, I purchased a Panasonic LED Televison Model No. TH L32E5D pricing Rs. 41, 000 (Approx $670) and just after 3 months post warranty. It started displaying a thin vertical line at the middle of the screen. The Panasonic technician after checking the product told me that its a faulty LED Panel issue and needs to be replaced by paying Rs. 17, 000 (Approx. $280). Tried to requesting them over the phone as well as emails through [protected]@in.panasonic.com but of now use. They arent interested in offering any kind of discount for a product which went faulty only after 3 months after the expiry of warranty period, I've been persuading for the past one week asking them for a discount since Rs. 17, 000 is a high amount and I can easily opt in for a new television by paying that amount but they seem to have no mercy or any kind of willingness to help me. On the other hand, I've read Panasonic UK and even India helping its customers replacing the faulty devices or parts free of cost even after the expiry of its warranty. Read these cases: http://www.avforums.com/forums/plasma-tvs/752673-panasonic-th42px60-panel-fault-...⇄ http://www.hifivision.com/television/31050-panasonic-st30-unrepairable-panel-fau...⇄ Unfortuntely, In my case all they care is to close the support ticket and display those cheesy lines i.e., "Assuring you the best services always" at their signature line. Just wondering if there is any better solution for repairing the faulty LED Television without forking out the sum mentioned by Panasonic Support? Regards, Rahul Basu

Dear Sir, I have complain early to, but there is no respond on that complain My OLD COMPLAIN NO.087266 DATE-20/09/2013.Your service center person said to come after 2 days and they repeated doing that .And they have delay nearly 1 month.I was very harassed by your service. Please do needful as fast as possible.

I purchased 42 inch Plazma TV, panasonic make, of rs. 50, 000=00, from M/S Navrang Electronics, Saharanpur in last week of July. On the same day of Installation a line (defect) was appearing on the display panel. After Complain, Company called me and confirm the replacment of Plazma TV with same cost of LED TV, approximate 20 days ago. Company confirms me to send LED TV soon within 2 days, whenever I ask them, since 15 days approximately. But Still no response is obtained and i have called customer care many times. What should I do.

Hi Sir, I have register a complaint on 26/09/2013 regarding the ac is not cooling and fan is making noise and the complaint no is 111625. After registering complaint I was told that within 24 hrs you will get back a call from Service Center but i did not got any call from service center. On Saturday 28th September 2013 After two days i again called Panasonic Helpline, they gave me Service Center Name and Phone number of contact person, so i called to NIHONTECK Tech contact person Mr Sandeep. I got very rude reply from him that we not free to attend your call, we will do it tomorrow. I thought he might be having huge calls to attend so agreed on him. On Sunday 29th September 2013 nobody came nor Mr Sandeep Called me, so again i called him Please resolve my AC problem again i got same reply. Due to Mr Sandeep rude behavior i stopped calling him, from that day i keep calling Panasonic Helpline No. On Saturday 5th October Mr Sandeep Called me asking about AC repain feedback, i said ask feedback when you are done, So sends me technician on same day. Technician examines in 5 minutes not even touching AC said Gas is empty. He said i will take approval and then i will gas. He told me i will fill gas tomorrow ( 6th October 2013). for approval he needed my copy of AC bill so i gave to him. Since then i keep calling every time Panasonic Call center and they are giving me false hopes. My ac is in under warranty and i am facing such kind of problem. I really very unhappy and unsatisfied with the service with the Panasonic. I'm keep complaining to call center many times but no result. Please help me to salve this kind of issue. Thanks & regards, varun

I have purchased cordless phone in the month of August and i have given to my fater in law in Gift. He opened the gift (after 10 days) to use the same that time Phone Display is not coming as well as some numbers are saved in the phone. Next day i went to dealer and complaint the same but he deined to replace the same and the i applied to Direct compant Panasonic for the same. We have correspondence for more than 1 month but they have deined to replace the same. I want to send the legal notice as they are harresing and not replacing the same. I am very very disturbed for this. Please help in this matter. Also i have the original bill and correspondence which will happened with M/s Panasonic team.

We bought a Panasonic microwave two years back. Within a year it got spoilt and we were told to pay Rs. 8, 000 to change the mecatronix. This year again it stopped working and we were told we would have to change this part again. How can a machine get spoilt twice in two years. This is absolute robbery by Panasonic to make money on parts.

We have bought your new refrigerator model a month back but due to heavy condensation of water inside the vegetable tray and rest of refrigerator, all the vegetables and the food gets spoilt in no time.
We reported to your service centre in Pune which is next to our house in Pune, Shanwar peth , the service man visited and could not solve the problem
We have a 40 year old refrigerator Godrej make which is still in working condition in which no such problem has occurred till now.
We are now regretting buying the fridge

Model No. of fridge
NR-BW415VNX

To whom so ever this shows what kind of frustration we are going thu with ur customer service , we are fed up our refrigerator stopped working last week on Monday September 2nd 2013 the company technician said we need to replace the compressor as its under warranty period. we have lodged a complaint ( [protected] ) on 3rd September 2013, the response is so poor and vague that none of the person we contacted are giving proper information we have small kids one going to school and with out a refrigerator its very difficult to feed them , one child is on mothers milk and we need to store the mothers milk in fridge to feed him , i lived in US for 8 years and the customer service with Panasonic is excellent with this confidence we opted for Panasonic .......and here it turned out to be worst i would appreciate if you look into this matter on war food basis( keeping the above urgent need into consideration ) please do the needful prashanth lease provide as much information as possible...

To,

Panasonic India Service/Support


Sir,

1. I had purchased Panasonic Fridge Model No NR-BW464VS, Serial No 1VS401748 on 13/10/2011. I am currently stationed in Silchar (Assam) and prior to this, I was in Nahan (Himachal Pradesh).

2. Within a year/year and a half of its purchase, this fridge started giving me problems. The problem was of misaligned doors. Due to this, the rubber beading was unable to stick to the body properly when the doors were closed. Consequential effect of this has been as below :-
(a) Less than optimal cooling.
(b) Food items getting spoiled regularly due to inadequate cooling; Ice not being formed in ice trays.
(c) High electricity bills since compressor was working constantly.

3. Numerous complaints have been made regarding this but to no effect. In fact, most of the times, the complaint does not get attended to and it has been an ordeal just to get the service person to visit and look at the problem. Once adjustment was done to the doors but this did not last long and the problem returned. Even the last complaint I made in May 2013 (Service request No Pl-ASC[protected] has not been attended to. The service person showed up, looked at the problem and did not return at all after that. Please go into the history of complaints which should be available in your records.

4. Consequent to the shoddy and non-existent service, my fridge has now passed the warranty period and I now have to pay for getting a problem rectified, which in first place was discovered within the warranty period. Adding to the woes is the fact that even if I want to pay for the service and get the problem rectified, you are unable to provide it. What else can be deduced from, when a complaint that has been made in May 2013 has not been attended to till now.

5. I am fed up of this entire episode and I am surprised that Panasonic India sold me a fridge costing a princely sum of Rs 43,500 and has taken me for a royal ride with the service. I guess that you are concentrating just the sales and are least bothered about service.

6. By the way, I feel that you should also be informed that out of three toll free numbers provided by you, one has been non functional since long. In last two days, when I tried to call the balance two functional numbers, the call is automatically getting cut midway, before even a choice can be made to register a complaint. Surprising that a global conglomerate like Panasonic cannot even ensure that its toll free numbers are functional.

6. I wish to go the consumer court on this issue and hence I request you to provide and authenticated record of all the complaints that have been made regarding this fridge. If you wish to keep silent and not reply to this mail, I will nevertheless go the Consumer Court and also file an RTI application for obtaining the necessary service records.

7. Please oblige my request and provide me the relevant records of complaints/service requests at the earliest.

Best Regards

TM Reddy
[protected]

am very sorry to state you that even though your service team has visited the problem is not solved and I want my money refund as I have already purchased L.G.FRIDGE and I give you notice to refund my money. I further state you that I will keep your piece for today itself and then I will sell the fridge into scrap and I will be eligible for refund of my money and I will go to the consumer court if you do not refund my money.

With this I will be eligible to sell the fridge into scrap tomorrow as I have short of space at my house> This is last notice and I will be no further comminicatung with you

Please refund my money at the earliest and take your Ref from my place as on today

Tomorrow I will be free to sent you the notice via Consumer Court

HEMANT DESAI
[protected]


From: Raunika Dua <raunika.[protected]@in.panasonic.com>
To: HEMANT DESAI <[protected]@yahoo.co.in>
Sent: Wednesday, 24 July 2013 12:08 PM
Subject: Fw: PI-CS[protected]

Dear Mr.Hemant, This has reference to the below mail regarding performance of your Ref . At the outset, please accept our sincere apologies for the inconvenience caused to you. We understand from our service team, that the unit was attended to and required job is completed and set has been found working ok. We thank you very much for your kind cooperation and understanding during resolution of the issue. We are sure the unit is performing to your satisfaction and you are having a better user experience. Your patronage is important to us. Assuring you of our best services; always. Raunika Dua Senior Executive-Customer Relation
Customer Care
Panasonic India Private Limited
ABW Tower, IFFCO Chowk,
M.G.Road, Sector - 25, Gurgaon,
Haryana - 122 001 Landline:[protected]
Website: www.panasonic.co.in
Helpline:1800 108/1333 /[protected] /[protected]
Join us on Social media:
www.facebook.com/panasonicindia
www.twitter.com/Panasonicindia
----- Forwarded by Raunika Dua/India/PI/Panasonic on 23/07/2013 15:51 -----

From: HEMANT DESAI <[protected]@yahoo.co.in>
To: "raunika.[protected]@in.panasonic.com" <raunika.[protected]@in.panasonic.com>,
Date: 23/07/2013 13:33
Subject: Re: PI-CS[protected]


I am sorry to state that even though your service team has visisted for repairing there is no solution in cooling .It's seems that the replacement piece is also the defective piece and I am fed up with thw Panasonic Company. I taday itself is going to purchase the L.G.fFridge in replacement of your defective piecs and I will take the receipt for the money received by me for your defective piece and will get the certificate from techincal advisors. This is to inform you that as soon as deal will be made in exchange of your defective piece with L.G.Fridge I will claim my money for the defetive piecce supplied by you through consumer court.

Please take the notice of same

HEMANT DESAI
[protected]

From: HEMANT DESAI <[protected]@yahoo.co.in>
To: Hemant <[protected]@yahoo.co.in>; "raunika.[protected]@in.panasonic.com" <raunika.[protected]@in.panasonic.com>
Sent: Tuesday, 9 July 2013 11:48 AM
Subject: Re: PI-CS[protected]
To
The Officer in Charge

With reference to above I would like to state you that I have made complaints for Refrigerator wide complaint no PI-ASC[protected] BUT i RECEIVED PHONE FROM FROM YOUR SERVICE centre that I have to pay Rs 1123.00 from the date of purchase but as you are aware that I have face many difficulty from the defective piece purchased on febuary 2012 and you have replaced the same on December 2012 so as per the ccondition the warranty period start frrom december 2012

Kindly look into the matter and reply me as soon so that I can further action

HEMANT DESAI
MOBILE NO [protected]

From: Hemant <[protected]@yahoo.co.in>
To: "raunika.[protected]@in.panasonic.com" <raunika.[protected]@in.panasonic.com>
Sent: Monday, 3 December 2012 11:22 AM
Subject: Re: PI-CS[protected]
Thanks for your gesture
Sent from my iPhone
On 05-Nov-2012, at 5:35 PM, raunika.[protected]@in.panasonic.com wrote: Dear Sir , We have noted the contents of your below mail . Our Branch service team is working on your case and will arrange the delivery of the set at earliest note. We request your kind cooperation till that time and assure you with best of our services. We feel sorry for this unfortunate incident occurred and sincerely appreciate your continued patronage. For further assistance, feel free to contact undersigned. With Regards
Raunika Dua
Sr Executive
Customer Relations-Customer Care
Panasonic India Pvt Ltd


----- Forwarded by Raunika Dua/India/PI/Panasonic on 05/11/2012 17:31 ----- From: HEMANT DESAI <[protected]@yahoo.co.in> To: raunika.[protected]@in.panasonic.com, Date: 05/11/2012 11:51 Subject: Fw: Re: Fw: PI-CS[protected]

--- On Mon, 5/11/12, HEMANT DESAI <[protected]@yahoo.co.in> wrote:

From: HEMANT DESAI <[protected]@yahoo.co.in>
Subject: Fw: Re: Fw: PI-CS[protected]
To: raunika.[protected]@in.panasonic.com
Date: Monday, 5 November, 2012, 11:49 AM


I am going out of india on 08/11/2012 so please dispatch the ref before 08/11/2012

Hemant desai
[protected]

--- On Wed, 31/10/12, HEMANT DESAI <[protected]@yahoo.co.in> wrote:

From: HEMANT DESAI <[protected]@yahoo.co.in>
Subject: Fw: Re: Fw: PI-CS[protected]
To: raunika.[protected]@in.panasonic.com
Date: Wednesday, 31 October, 2012, 1:52 PM


What is the position. It seems that you are not interested in customer care relation or you are misguiding the consumer

It seems you are forcing me to go the consumer court

Hemant Desai
[protected]

--- On Mon, 29/10/12, HEMANT DESAI <[protected]@yahoo.co.in> wrote:

From: HEMANT DESAI <[protected]@yahoo.co.in>
Subject: Fw: Re: Fw: PI-CS[protected]
To: raunika.[protected]@in.panasonic.com
Date: Monday, 29 October, 2012, 12:44 PM



FINAL REMINDER ASSUMING THAT YOU ACCEPTED MY DEMAND FOR THE REFUND WITH 2% INREREST P.A FROM THE DATE OF PURCHASE AND OTHER COMPENSATION AS DECIDE BY CONSUMER COURT.

HEMANT DESAI


--- On Sat, 27/10/12, HEMANT DESAI <[protected]@yahoo.co.in> wrote:

From: HEMANT DESAI <[protected]@yahoo.co.in>
Subject: Re: Fw: PI-CS[protected]
To: raunika.[protected]@in.panasonic.com
Date: Saturday, 27 October, 2012, 1:40 PM


Since this is the fourth day and there is no reply or any communication from your side I take into the account that you are refunding my money with 2% interest from the date of purchase for the defective piece model no 464 which has been already taken by you

Further I will also like to state you that this is my final reminder and any legal action taken by me will accepted by you for refund of amount with 2% interest from the date of purchase and any compensation as demanded by me

Hemant Desai
[protected]

--- On Tue, 23/10/12, raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com> wrote:

From: raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com>
Subject: Fw: PI-CS[protected]
To: "HEMANT DESAI" <[protected]@yahoo.co.in>
Date: Tuesday, 23 October, 2012, 6:14 PM

Dear Sir,

As informed the replacement of your product is under process .

We understand from our service team that the replacement of your product is under process and you will
be provided with upgraded version 465ltr ref , for which our Branch service incharge Mr Pinakin has confirmed
you the differential amount to be paid .

Based on your request we are taking the matter to the concerned senior management team and will confirm you
regarding the final action to be taken within next 3 days.

We request your kind cooperation till that time .

We feel sorry for this unfortunate incident occurred and sincerely appreciate your continued patronage.

For further assistance, feel free to contact undersigned.



With Regards
Raunika Dua
Sr Executive
Customer Relations-Customer Care
Panasonic India Pvt Ltd



----- Forwarded by Raunika Dua/India/PI/Panasonic on 23/10/2012 17:56 -----

From: HEMANT DESAI <[protected]@yahoo.co.in>
To: raunika.[protected]@in.panasonic.com,
Date: 23/10/2012 12:02
Subject: Re: Fw: PI-CS[protected]




As per your phone nobody contatcred me but I phoned to Pinakinbhai and given to understand that model no 464 has been discontiue and will be provided model no 465 for which I have to pay extra Rs 3500.00 without any of my fault

You must understood that your model no 464 provided to me was defective

Further I will not bear any extra cost and If you cannot provide than please Refund my money with interest of 2% per month from the date pf purchase so that I can buy Refrigerator of L.G which has nice reputation

Please reply me within 24 hrs so I can take the necessary step

Hemant Desai
[protected]

--- On Mon, 22/10/12, raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com> wrote:

From: raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com>
Subject: Fw: PI-CS[protected]
To: "HEMANT DESAI" <[protected]@yahoo.co.in>
Date: Monday, 22 October, 2012, 12:48 PM

Dear Sir,

As discussed, we profusely regret for the inconvenience caused to you.

We understand from our service team that the replacement of your product has been
delayed due to stock non-availability.

We have advised our service team to resolve it on priority and our Branch Service In-Charge Mr.Pinakin
will get in touch with you shortly.

We feel sorry for this unfortunate incident occurred and sincerely appreciate your continued patronage.

For further assistance, feel free to contact undersigned.

With Regards
Raunika Dua
Sr Executive
Customer Relations-Customer Care
Panasonic India Pvt Ltd



----- Forwarded by Raunika Dua/India/PI/Panasonic on 22/10/2012 12:46 -----

From: HEMANT DESAI <[protected]@yahoo.co.in>
To: raunika.[protected]@in.panasonic.com,
Date: 22/10/2012 12:33
Subject: Fw: Re: Fw: PI-CS[protected]




FINAL REMINDER

--- On Sat, 20/10/12, HEMANT DESAI <[protected]@yahoo.co.in> wrote:

From: HEMANT DESAI <[protected]@yahoo.co.in>
Subject: Re: Fw: PI-CS[protected]
To: raunika.[protected]@in.panasonic.com
Date: Saturday, 20 October, 2012, 12:51 PM


I am very sorry to state you that since two months I have been complaining for the replacement of Refrigerator and sorry to state you that today the phone for delivery is for model 414 and the reason given that we don't have stock of model 464 it is very embrassing that a company like Panosonic is giving tjhis type of reasons.

With the promise made by you I have waited for 10 days and I am sorry to state you that I have fixed an appointment with my Advocate on Tuesday on 23/10/2012 to issue an legal notice on Panasonic as the respectable person like you have not done anything

For your information I have contacted our Local newspaper and they have assured me the cooperation regarding the matter

Hemant Desai
[protected]


--- On Thu, 11/10/12, raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com> wrote:

From: raunika.[protected]@in.panasonic.com <raunika.[protected]@in.panasonic.com>
Subject: Fw: PI-CS[protected]
To: "HEMANT DESAI" <[protected]@yahoo.co.in>
Date: Thursday, 11 October, 2012, 4:43 PM

Dear Sir,

As discussed, we profusely regret for the inconvenience caused to you.
We understand from our service team that due to stock non-availability the replacement
of your product has been delayed.
We are arranging the same and will try to deliver it within a week.
We request your kind cooperation meanwhile and assure you with best of our services.
We feel sorry for this unfortunate incident occurred and sincerely appreciate your continued patronage.

For further assistance, feel free to contact undersigned.

With Regards
Raunika Dua
Sr Executive
Customer Relations-Customer Care
Panasonic India Pvt Ltd

----- Forwarded by Helpline/India/PI/Panasonic on 10/11/2012 03:08 PM -----
HEMANT DESAI <[protected]@yahoo.co.in>
10/11/2012 12:59 PM
To


[protected]@in.panasonic.com,
cc Subject


Re: PI-CS[protected]









I am very sorry to state you that since two months I have been complaining for the replacement of Refrigerator and sorry to state you that today the phone for delivery is for model 414 and the reason given that we don't have stock of model 464 it is very embrassing that a company like Panosonic is giving tjhis type of reasons.

You please let me know that why I should not go to Consumer Court

Hemant Desai
mobile no [protected]

--- On Tue, 18/9/12, [protected]@in.panasonic.com <[protected]@in.panasonic.com> wrote:

From: [protected]@in.panasonic.com <[protected]@in.panasonic.com>
Subject: PI-CS[protected]
To: "HEMANT DESAI" <[protected]@yahoo.co.in>
Date: Tuesday, 18 September, 2012, 4:00 PM

Dear Customer,

Thank you for contacting Panasonic India customer care.

We have received your Email and your reference no is PI-CS[protected]

Our support team will be responding to you soon.

Regards

Subasree K R
Executive Customer Care
Panasonic India Pvt Ltd
Helpline[protected] /[protected]
Visit us at www.panasonic.co.in



HEMANT DESAI <[protected]@yahoo.co.in>

09/17/2012 02:39 PM To
[protected]@in.panasonic.com
cc

Subject
defective piece











Sir

Ihave purchased Panosonic ref from croma on 20/02/2012 but the piece is defective so i don't want
the panasonic ref .The details



emo Required, Installation Required


20/02/2012 12.00 AM
168993 Panasonic Ref 463/372L NRB464V O9



please refund my money so I can go for L.G

HEMANT DESAI
[protected]



(See attached file: SLF02A[protected].pdf)
"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."



"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."






"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."



"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."








"The information in this e-mail (including attachments) is confidential and is only intended for use by the addressee. If you are not the intended recipient or addressee, please notify us immediately. Any unauthorized disclosure, use or dissemination either in whole or in part is prohibited. Opinions, conclusions and other information contained in this message are personal opinions of the sender and do not necessarily represent the views of the Panasonic Group of companies."

Dear Sir/Madam,

I have brought the Panasonic Lumix FZ200 camera couple of months ago and now I need a battery for the same. However battery is not available in Bangalore with any of Authorized Service center, Brand shops of Panasonic or Dealers of Panasonic Cameras. Even Panasonic Helpline is of no Help. Everytime I call them, they just treat this as a new complaint and offer some lame excuses.
I have been going around in circles for about three months..... I have tried to contact the persons responsible in Panasonic India, but they are least interested in supporting their customers. Now I am at a dead end and do now what to do. I never expected this sort of experience with a global brand like Panasonic. Hence I would request you to take up this complaint.

Regards
Raghu Ram S S

I purchased panasonic cube ac model-cu-zc20mkyp-3 from value plus
m.eerabai marg Lucknow on 6/03/2012.It had following defects since purchase---
1.water dripping from indoor unit.
2.Icing on lower part of condencer of indoor unit.
3 water drops outside piping
I made complaints but still no solution.
Though i am fond of panasonic products but now effected my faith.
Their helpline address is not working. Ineed your help.

manju gupta
m-[protected]

i have purchased a new panasonic split ac of 1 ton. the problem with it is that it is not working. when it came, the pressure of the gas in outdoor unit was more than required. it was solved by two of your members who came to visit our place. but they could not solve the problem. the compressor is not working properly and it gets stop after few minutes and the second problem is that the swing motor is also not working. it has been 3 weeks that we are waiting for the problem to be solved. we have asked them to replace the product but they are saying that its a small problem and they will correct it. but till now none of our problems has been solved.
i don't want these repairing because i have purchased a new product so why should there be repairing for it.
i think panasonic is a big reputed company so we want our service till that level.
i request you to urgently replace the product.
thanking you

i purchased split 1 ton air conditioner on 9 june'2013 as it is not working properly....
i swing motor is not working and the compressor is not working due to which we are suffering alot....we dont want any repair of new product which not used as we want the product to be changed....

Dear Sir,
I bought a new Panasonic TC18pky - Split A.C on 10 june 2013. first of all installation took 2 days, then it worked properly for first 3 days then the problem started ,the a c unit switches off every1 hour and the timer light ( orange colored) starts blinking and it keeps blinking.
Then I registered a complain on the toll free no. and I was assured that I would be contacted within 3 hours, but nobody contacted or turned up for next 2 days . today morning 2 person came and they had no clue of what the problem was , then they gave me another no. to call on, so I called and that gentleman told me that I should read manual and then operate...After I argued with him ,he told me that he will send somebody immideately, but nobody das arrived. Kindly help and don't choose panasonic

Dr.Anand Srivastav
[protected]
Gorakhpur

i purchased a pasonic air conditioner 2 days ago...
it not worked even for a day..i also complained customer care complaint no. 019303

useless products..i am going to sell this ac at half the price and buy a new whirlpool air conditioner...

useless products of panasonic and worst support. no resolution of complaint in 2 days.

also suggest others not to buy panasonic products.

Hi,

I have purchased a Panasonic AC from Vaishali Ghaziabad in March 2013. After the one month only it started creating problem. Then I contacted to the customer care and they sent some technicians which are suggesting the different problem and the solution. As suggested by them I had to purchase 2 stabilizers (which cost me around 2000Rs), But resolution was null. They changed one part of the AC but It was not working at all. MCP of my home was melted and the wiring was about to be damaged. Then I wrote an mail to some persons of the company and they said that It is a compressor issue of the AC and they will change it.

Since it was my new AC and I don't want to make any other change in it, I asked them to replace it else give my money back.

But they are not doing any thing. In the reply of my every mail,. there customer care persons are copy pasting the same reply.
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"Dear Sir,

As informed earlier , as your unit is very much repairable, we may
not be able to replace the unit.

We once again would like to confirm that the compressor of your unit
need to be replaced and request you to share your convenient time
so that we can advise our service team to visit and resolve your complaint.
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I am totally frustrated and I am not able to concentrate on my work in the office due to this issue. Since this is the peak of the summer when we need the AC most and I gave it as a gift to my parents who lives in a different city.

Please help me and suggest the best way,

Thankyou!
Himanshu Agarwal