| Address: Ahmedabad, Gujarat |
With reference to my chain of trailing mails and complaint dated 12/06/2012, till date I have not received any response and reply from Customer Care or HR Dept. or from Branch Manager of C.G. Road Branch, Vijay Sales, Ahmedabad. Even I have not received the receipt of my cash payment of Rs. 1300/- (One thousand three hundred only) which I have paid at the time of delivery of the materials on 13/06/2012. I am totally unaware with the said cash amount because my Loan from Bajaj Finance was approved on the final price of Rs. 34,200/- of Panasonic Plasma for which as per the fix calculation of finance company, I have paid DP plus the full amount of Home Theater and Samsung DVD Player. At the time of delivery and I have paid the said cash amount to the delivery boy, I have specifically asked the reason, explanation and details of amount and also asked for what purpose the said amount was collected as I have completed all payment related formalities and made full payment. The delivery boy was not aware with the same and therefore, he called Mr. Navneet Trivedi about the same and handed over the line to me. I have asked about the said cash payment for which Mr, Navneet has replied that there was some misunderstanding in the calculation and therefore the collected amount was difference of the same. Mr. Navneet has ensured me to issue receipt of the same but till date no receipt is issued by Vijay Sales, C.G. Road Branch, Ahmedabad. This is for the information that the invoice issued to me is for the amount of Rs. 35,500/- for Panasonic Plasma 42” TV. Moreover, on the day of delivery after making delivery Mr. Ritesh Bhagdev has obtained the signature of my wife directly from his office for which I have mentioned in my earlier mail. Please note that as she was not aware with the delivery and condition of material or its specifications as per our order, she has signed “under protest and with objection” due to force of Mr. Ritesh Bhagdev who pressurized her for signature.
In the above circumstances, I am having reasonable doubt on the behavior of Mr. Navneet who collected cash without giving any proper reasons and receipt. I am also having doubt for the quality and specification of delivered material, which are intact condition as on day. As the material was delivered at my home at about 7-30pm and my wife is always returning from her office at 8-00pm, daily which was within the knowledge of Mr. Ritesh Bhagdev, I am unable to understand why he has obtained her signature on challan when I was at residence and paid cash amount. It was a duty and policy of your company too, to obtain the signature of concern person who place an order or from the person available at delivery place, after making all the clarity about the material. This act is also creating doubt and therefore, I have decided to open all the material after completing legal process of appointment of Court Commissioner and in presence of Court Commissioner with legal “Panchnama”.
Still, I have hold one mail on the behavior of Mr. Ritesh Bhagdev, as today I have called him for discussion about the entire issue, if he avoids the said meeting or will not give proper clarification about the cash collected from me and delivery of material, I will send the same to you for taking actions, if you want.
Aug 13, 2020
Complaint marked as Resolved 
We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in at [protected]@in.panasonic.com or revert on the ongoing thread itself.
Regards,
Customer Support Team
Panasonic India