Panasonic India Complaints & Reviews

i hv purtchased a panasonic cordless phone frm VIJAY SALES,SURAT on 27th aug 2008 with 1 year warrnty and the phone started problem after 7 months.i m residing at GONDIA,MAHARASTRA.ur branch or workshop is not available here.so,when i went to surat on 22nd aug,ur employee told me to giv my phone to ur workshop for repairing.after 2-3 days i got my phone repaired and i came back to my native place & on the same day i tested my phone & it is not working again.now.i hv no option left with me.my warranty period is also expired.so i wanna ask u what should i do?????
should i go to consumer forum as i feel i m robbed.
kindly loot in this matter as early as u can & suggest me the solution.
my contact no. is [protected],[protected]
& my mail id is [protected]@yahoo.com
[protected]@ibibo.com

Hi ,
I had purchased panasonic Cordless Phone phone from Reliance Digital , and after the same within weeks time it stopped ringing on the incoming call.
When I approach Reliance Digital to replace or repair the phone , they inform me that it is not their responsibilty and i can approach to panasonic company if they want any repair in the phone.
I had asked them to show demo , they had not shown me too.

Mr. Sanjay Singh in the reliance Digital Customer care department is not having ethiques to talk with customer too and was not giving satisfactory answers to my questions.

If reliance is keeping the phones to their stores then why they are not taking the responsibility of the product servicing or replacement of the product ? then why should anyone approach Reliance Digital to purchase any product if they are not keeping their words ?

Please help me in replacing my phone with the new one.

My Mob No. [protected]

Purchased the phone KX-TC2100 on 28th March 2009.Charges the batter fro 9 hours as per isntructions before using. however the battery didn't get charged. Took it back to the place of purchase-Lotus Electronics Supermarket, 13, Sneh nagar main Road, Indore. They replaced the battery. After 4 months the battery is again not working. Went again on 2nd August 2009 to the place of purchase. they said will sedn it to compnay service centre and give me a call once the phone is ready. No call or service TAT given, hence went to check on friday 7th August 2009 and came back dissatisfied without the product. On Saturday 8th August I get a call from Lotus and the company personnel says they will charge me for changing the battery . This has led to the complaint due to following reasons:
1. Faulty battery given in the first place due to which I have gone to the point of purchase 6 times after purchase using my car's petrol within the guarantee period of 1 year.
2. No standby phone given
3. No service resolution time given
4. Charges being asked for replacing the faulty component

Dear Sir,
I had purchased lumix camera from dubai from authorised sales center at carrefour on 24 mar 2009.
In april when i was in India the camera due to some unkown reason stopped operating. Since my camera was in international warranty I gave it for repair at panasonic service center, jodhpur . after 10 days it said that it would take it very long to be able to provide service and it would be better for me to give the camera in mumbai or delhi. I sent my camera to mumbai and give it to atharv electronics, goregaon( panasonic service center ). Intially it refuses to provide service at all as the warranty card was not filled. even though i had the original invoice mentioning date and description of product. I told him that in duabi the carrefour chain which sells the camera doesnt fill up the warranty card just print out the invoice. he took the camera as well as original inovice to get approvals from his higher autrhorities . When he didnt reply even after 2 weeks i called him up and he said that the reginal head has still not provided any approval and asked me to talk to him. I called up Mr Vipul Gaur (regional head) and talked to him and he said he dont knwo anything of the matter and will get back to me after enquiring. It has been around 30 days since I am trying to call him and reach him, many times he dont pick up the phones other time he says that he is trying to pursue the matter, a not so convincing reply. 7 days earlier i called him up he saiod that he has confirmed details with dubai sales center and now it will take next 40 days to get the spare parts and repair the camera and he has notified the service center( atharv electronics) and they will contact me. I didnt receive any call from the service center so i called the service center and they informed me that they have not received any approvals. I got disgusted and called up the companies head office today( june 2, 2009) and was put through a lady called shtah or sitha and and she told that she will enquire about the matter anc called me back but she didnt bother to do it. So i called up her again and she told that it would take more time so i asked her to provide me name of country head and to my surprise she told me that she is not allowed to give such information. and when i insisted she banged the phone.

I bought a 42" Panasonic Viera plasma model TH-42PA60H in June 2007 for Rs76000/-. The warranty was for 1 year. Exactly a year and 2 weeks later the T.V stopped working. The T.V is mostly viewed during weekends and holidays only (and as such was not overly used). It is connected to power supply through a voltage stabilizer. Panasonic service centre told us the Display card had gone bad (no reasons given). The card was changed at a cost of Rs 10000/- and a time delay of 2 weeks. The T.V continued to be problematic (the picture would disappear suddenly) and finally stopped working completey after 1 month. This time we were told a D-card inside the T.V had gone bad. Cost of replacement - Rs7100/-. Time taken: another 2 weeks to repair. When the T.V was brought back, we insisted on replacing the original Display card, and the T.V still worked! Panasonic service then agreed to repay the difference.

8 months later on May 16th 2009, the T.V again stopped working (this time the problem was sound was there but no picture). 3 days later the T.V was taken to repair center. This time we were told both the D-card and a H-card had gone bad. Cost of repair: Rs17000/- !!! No explanation given as to why an expensive T.V would keep giving problems.

I have heard that this particular model of Panasonic plasma T.V has not been very successful and is problematic. A few faulty models that were sold were replaced by the company about a year back. This was done to prevent those customers from going to court over bad quality of T.V.

In my case, the T.V is still lying at the service centre. After a lot of dialogue/communication I was told by Panasonic Service head that the T.V would be repaired free of cost - free replacements of parts and no service charge. We agreed to this, but now Panasonic has retracted their words and are saying we have to pay the service charge of Rs1600/- Besides, there is no warranty given on parts replaced, no AMC, no explanation as to why the T.V parts are failing. One explanation offered by them is that since I am using the T.V on cable, I should expect such recurrent problems! At the time of purchase, the dealer had told me that there are no issues with using the T.V with cable. (I wonder how many T.Vs in India are not viewed with cable??!!).

I really feel cheated that an expensive T.V would not last even 13 months, and the quality of service provided is both poor and expensive. Besides, since the T.V quality is unpredictable, I am not sure that if I get the T.V repaired and get it home, it wouldn't stop working again and call for another expensive repair!

Since the time Panasonic changed its stand from free repair, to free part replacement only, they are not answering our emails/phone. My request to them to honour their word, and to ensure that the repaired T.V works for a reasonable period of time (years).

Dear Panasonic,



Irrespective to know, if we should really escalate this mail at your E-mail ids or not we request everyone to play a helpful role in forwarding this critical email to Senior person taking care of Projectors Sales at Asia Pacific level. He must be either sitting in Singapore or in Japan. We although tried our level best in locating Email id of Mr. Yoshitaka Inuzuka, Head, E-cinema & projector Business, Panasonic Asia Pacific, but not able to get. We humbly request you to please either let this to go to Mr. Yoshitaka or pls help to get his mail id.



One of authorized distributor of Panasonic India Ms. Rex Rotary India Pvt. Limited is not able to supply one projector PTD-4000E as ordered them on 23rd January 2009. It is even after actually paying 50% on 18th March 2009 on their request, we do not see any firm commitment of delivery. Unfortunately in-spite of our below multi follow- ups they are not supplying our ordered projector nor they have courtesy to at-least update us for reasons. We are just about to get blacklisted by our large Defence Customer & getting penalty to be laid by him.



As an introduction, we are one of largest Rs. 1000 corer Systems Integration Company in India & operating in many states inside Country or executing many of other overseas projects. We are having largest Customer base in Defence, Public Undertakings, Government, Semi-Govt, Indian Railway in India but not finding your interest in picking up orders to fulfill heavy demand of Projectors nor any support in closing timely deliveries. Already many of more competitors like Toshiba, Infocus, in Projectors are available in India but seeing the quality of your products may be much more scope. Your distributors like M/s Rex Rotary India are not picking up orders placed to them on taking our calls & deliveries are not taking place even after paying them in 50% or in full.



Since we are very proactive to keep our commitment up with our End Customer ( Defence ) we need your high attention in taking this issue up with respective responsible authorities in India/Singapore & help to get delivery of our Projector as soon as possible. We need special call to be taken some Asia Pacific gentleman to see the actual support reality in India how one finally address the grievances like me over open mails to seek support.



Why I was so keen in writing such bigger mail because, we were also not getting support from Sales Head taking care Projector Business in India. Mr. Jaswinder Singh Mann seems to be a person individually responsible is almost outside of Country and do not respond if we intimate him too. This is a kind of surprise to our Management how leniently your India Distributor & Panasonic personals are working to keep your proactive customers happy & promote your Business in Indian Sub-Continent. You may also go through below mail history & try to get the reason of delay by yourself with your reasoning.



With appreciating any strong action to save the name of “Panasonic” in Indian Defence Market we request you to please let us address this to correct forum & let respective Senior Authority to through instructions to downwards to make this delivery possible. Pls find details of contact for further your reference :





INDIAN DISTRIBUTOR

M/s Rex Rotary India Pvt. Ltd.

609, Hemkunt Chamber,

89 Nehru Place, New Delhi - 110019

Contact Person : Mr. P.D. Prasad

Email Id. : [protected]@rexrotaryindia.com.

Mobile NO. : 91 [protected]



PANASONIC OFFICIAL

Mr. Jasvinder Singh Mann

Mobile No. 91 [protected]

jaswinder.[protected]@sg.panasonic.com





Thanks & Regards,

[protected][protected][protected][protected]---

Bhagwati Prasad

Manager - Purchase & Logistics

SPANCO LIMITED

( Telecom Division)

# 373, Phase -II, Udyog Vihar,
Gurgaon - 122016
Tel No : +[protected] Ext. 2604

Fax No : +[protected]
Mobile: +91-[protected]

E-mail :[protected]@spancotele.com

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]

To, Dated-21/05/09……….
The General Manager
Panasonic-Electronics
Sales & Service Division of India


Sub: -- Failure in commitment, and faulty service.

Dear Sir,
It is a matter of grace concern that an authorized dealer of Panasonic Electronics Mr. Akash Lokwani([protected]) owner of Lokpalza, Lokwani sales Pvt. Limited, Jinsi Road, Gwalior (M.P.) India made different commitment towards the working of product, service of product, features of product and ones before the purchase of Electronics goods but after purchase of goods he failed to provide any of the service and commitment.
On 13th May 09, I purchased a LCD Colour Television of model LE-8 26” (Size) costing around 23500/-& a air conditioner having receipt & bill no.- LPRC- 05/408, Bill Name-Amrit Consultancy of Service & bill amt.of Rs4, 0000.I paid Rs 20000/- by cash & the remaining amt. by cheque at his showroom and he made a commitment that next day all items can reach my home and everything can be installed. But he failed to send the item on next two days ever on continuous enquiry, he failed to give any satisfactory answer even that he behave way abruptly on telephone, his this kind of attitude completely shatterd my trust in the sales & service of product because his this kind of attitude leads to mental depression & bad name in the society because the above mentioned products are gift for someone on the required date & he failed to send the same. This is completely the breach of trust.
After three day he send me goods but some spare parts and accessories are removed from it & till date he has not send the accessories like the hanger of TFT and installation of airconditioner has not been done. The attitude of Lokplaza force me to seek the legal procedure and follow the suit in cosumer forum.
I request you to personally enquiry the matter otherwise I am ready to take the help of consumer forum & stop the cheque amt.of Rs.20000/-.




Thanks Yours Faithfully
MANISH ARORA
(AMRIT CONSULTANCY)
CONTACT NO.-[protected],
-[protected]

i bought Panasonic Cordless phone from saudi arabia with Bill Box pack and with worldwide warranty and service card and i came to my mother land india and after one year i got a problem I.E. Product is missbehavior and i find out the service centre in baroda and mumbai and ahamdabad and called them regarding this issuse they said we will check and may be we repair it but on "Chargable Basis" what does it mean ...? pls. do the needful ASAP..

Regards,

Faruk

Cell :[protected]

on 01.10.2008 i purchased new panasonic 21inch flat televion from reliance digital cunigham road, bangalore but from 02.10.2008 the televion started making sound this was not good then from 03.10.2008 we reglularly called the show room eith to send some one or replace the televion but till today no one appeared this the status of RELIANCE BRANDabsolute poor service.

Dear sir,
It is submitted that we have purchased a camera model DMC FX-10 on 24th April 2008 from M/s Mustafa, Singapore. After using this model for ten days, it stopped working. We then tried to find out the service center for Panasonic near by our home town Bhopal in India . It is at Indore (M.P.), which is around 200 KM away from our home town, BHOPAL. We then went to Indore & handed over camera to M/s Narayani services at Indore on 14th May’2008. Despite constant follow up It is regretted that till date We have not received our camera back. The irony is that M/s Narayani services have sent the camera to your service center at Mumbai as they do not have proper software to check the camera. The following issues need to be pondered :
• Is Panasonic committed to prompt & satisfactory “Customer Services “ ? If ‘YES”, then what sort of compensation is awarded to help less customer for taking more than stipulated time of repair ? In our case it has taken more than four months time & still the camera is with your service centre at Mumbai.
• What sort of monitoring is being followed up at country level & global level ? It seems neither your Head- Office at Chennai in India nor your global service monitoring at Japan is concerned about our problem. Please remember that today you may ignore our complaint of poor service but tomorrow you may have to pay heavy price for the same.
• What will happen if I refer this case to Print & Electonic Media ? Now I have decided to refer this uniqe case to all concerned atleast at internet.
• If you do not respond positively then I may finally file a legal case in the consumer court.
• • Hope a good sense will prevail & the company will return my Camera with due compensation.
Yours sincerely,
(R.N.Maheshwari)
[protected]@gmail.com
[protected]
[protected]

I bought Panasonic trimmer from Vivek & co Chennai and in 1 yr time need to replace a blade. Viveks gave Panasonic service fellows number. But service fellow says he cant sell the blade directly to me. Also he is not giving any dealer name.
I regret this purchase very much as I do not get support from the seller or the manufacturer. Being a multi national Panasonic should have at least the basic infrastructure to serve the customer

We purchased a Panasonic Camera model DMC FX10 from Sinngapore From Mustafa Centre on 24th April 2008. We hardly used this camera for a few days then it stopped functioning. After a great exercise we found that the company has service centre at Indore in India which is around 200 Km from our residence at Bhopal. We then went to Indore and handed over the camera to M/s Narayani Services on 14/05/08. We have yet to rerceive our camera back even after continuos follow up with your all dealing service centres at INdore, Mumbai and Chhenai. They do not even respond especially your Chhenai HO. In the mean time a proposal also came from your local service centre wheather we can accept a upgrade model FX12 which we agreed but later on this proposal was also withdrawn. Now the question arises about the capability of your service centres as they have taken more than 3months to repair a camera. And also after its receipt what is the guareenty that it will work smoothly.
In view of the above we request you to please look in to the matter seriously get our Camera expedited and also please extend the warrantee fro another three months time. If Panasonic claims to be a company of QUALITY products, then they should extend the warrantee by three months time and at the same time pull up your Chennai Indore service centres for irresponsible behaviour towards customer. Hope we will get a prompt and favourable reply.

I HAD PURCHASED A 29 INCH COLOR TV FROM A PANASONIC DEALER IN NEW DELHI ON 14/9/2007 AND AFTER 3 MONTHS THERE WAS A PROBLEM WITH THE PICTURE AND SOUND QUALITY, AFTER 2 MONTHS OF GETTING THE PROBLEM THE SERVICE CENTER REPLACED THE TV BECAUSE THEY COULD NOT UNDERSTAND THE NATURE OF THE PROBLEM, AFTER 15 DAYS OF REPLACEMENT THE NEW TV SET AGAIN HAD THE SAME PROBLEM AND THE SERVICE CENTER IS AGAIN UNABLE TO UNDERSTAND THE PROBLEM.
IN SPITE OF CONTACTING THE HIGHEST LEVEL OF MANAGEMENT THEY ARE NEITHER CORRECTING THE PROBLEM NOR REPLACING THE TV, THE TV IS IN WARRANTY PERIOD AND I HAVE ALL THE DOCUMENTS WITH ME.

REGARDS

SHOEB

Have bought a brand new Panasonic Microwave Oven on 10th June 2007. It stopped working within a months time and a complaint was lodged with the vendor M/s Vijay Sales, which in turn forwarded it to Atharva Electronics which represents Panasonic as their service arm.
The problem was fixed after a long delay of 15 weeks. The same problem has occured again on 5th May 2008 for which a complaint has been given. the deffective part was taken by the representative of Atharva Electronics after two weeks of the complaint and till date has not got back with a replacement of the damaged part or had any kind of communication about the same. I have been repeatedly calling them and they have just ignored my calls for the same. The product is under warranty has given problems twice within a year.

I bought the product "Panasonic Digital Video Cleaner” from the "CAPTIAL ELECTRONICS VIP" it’s a unit of Anand & Co Electronics pvt.ltd and address is
P-161, Vip Road. Kolkata Pin - 700054. (West Bengal).
And Phone is[protected]/7098/8180/3550/28360333. And the fax no is[protected].
I bought this product on this dated 28/10/2007, and Cash Tax Invoice is Card/3318/07.
Product code was 6971 costing Rs.336.54.

The problem with the product was this that the lock was found broken in seal pack and I went immediately to complain to the shop but they misbehave with me and said that it will be not change as they were committing that I broke the product. I doubt on them that it might be a duplicate product which was sold to me. Money is not a matter if they are earning the money and ditching the customer then consumer forum should take any step to them if they are doing anything against the law.

Therefore, it is my kind request to you sir, please look after the complain if they are ditching customer by saying that they sales original and then they behave like this to the customer after sold out the product. It would be kind of you if you can take necessary action against them.

Ashish Maru

I HAD BOUGHT A PANASONIC MICROWAVE OVEN OF MODEL NN-K544WF ON 1/08/06 AT VISAKHAPATNAM. AT THE TIME OF PURCHASE I WAS GIVEN TWO MOBILE NUMBERS IF I REQUIRED ANY SERVICES. WITHIN FIRST SIX MONTHS ITSELF THE KEYPAD FAILED. I CONTACTED THE NUMBERS GIVEN TO ME. THE CONCERNED PERSON ATTENDED TO IT AND REPLACED THE KEYPAD IN 20 DAYS TIME. IT FAILED AGAIN JUST BEFORE THE EXPIRY OF ONE YEAR WARRANTY. I CONTACTED THE SAME NUMBERS AGAIN. BUT THIS TIME THEY HAVE JUST NOT TURNED UP. THREE MONTHS HAVE PASSED BUT STILL NOTHING HAS HAPPENED. THEY JUST KEEP TELLING ME THAT THE SPARE IS NOT AVAILABLE. I REALLY CAN'T IMAGINE A SPARE NOT BEING AVAILABLE FOR SUCH A LONG TIME.