Panasonic India Complaints & Reviews

I have purchased a 32" inch panansonic tv from Vijay Sales with 1 year warranty, tv is broken in the 13th month and the cost of repair estimated 10,000. Guys at vijay sales were prompt however it takes min 20 minutes to get the right person to complaint. Panasonic service agent has taken the circuit for god knows what and then instead of expecting call back, i keep calling them. makes me feel Panasonic makes lousy products and overall they are not worried about consumers.

Sarat

Sir,

This in reference to my purchase of a Panasonic Cube AC 1.25 on 09/06/2011. I purchased the same from Raipur Electronics, 205 A.P.C. Road, Kolkata: 4 (Near
Shyambazar Five Point).The installation got done by the shopkeeper on 11/06/2011.

The cooling was just for a day and after that the AC stopped cooling, I called up the
Toll free no and registered the complaint and got the case id i.e.005746 on 24/06/2011.They also gave me the name and contact details of Sudipta Mandal ([protected]). After several calls the engineer from the company visited on 28/06/2011 and informed that there is a Gas lick age due to which the cooling is not taking place and as per the Engineer it happened because the installation was not done properly by the shopkeeper. The Gas was refilled on 29/06/2011, the machine worked for a day and again the issue is same its not getting cooled.

I informed the shopkeeper about the same and asked him to change the machine, But he is not at all ready to change the same and saying that this is a very common issue. I don’t understand that why I will have to fill gas in a new machine which is not a month old also????

It is because of the wrong installation by whom I really don’t know... “BUT THE MAIN THING IS CUSTOMER IS SUFERRING “I need the machine to be changed .In case I do not get proper response from the company and the shop keeper I will be forced to go to Consumer Forum for the same.

Documents enclosed:
1) Purchase Bill.
2) Service report.



Thanks & Regards,

Tanushree Koley
Contact no: [protected]
206, A.P.C. Road, Kolkata:4

Installation was done on the below address:
Chandiberia South,
Behind Ankur club, Kestopur,
Ghoshpara, Kolkata: 102

Recently my less than 2 yrs old Panasonic LCD stopped working - "SOUND BUT NO PICTURE" & "REMOTE ALSO STOPPED WORKING".

The Panasonic technician who came to check the TV said Panasonic does not believe in repairing so the estimate they give customers are very high or almost the cost of a new TV.

True enough the estimates I have received from Panasonic after numerous follow up is more than 50% of the cost of a new LCD.

He advised to sell the LCD in scrap or call yellow pages repair shop - Good advise given by him

Will NOT recommend Panasonic. Unfortunately bought my 2nd Panasonic a few days before the 1st one stopped working. Will ensure I get rid of it before the warranty expires.

We bought a panasonic refrigerator - 414 L, from Reliance Digital - Gurgaon. The refrigerator when delivered was found dented. Since, the last many days we've been following up with both reliance and Panasonic, but without any results. With this level of customer service just after the product was bought, we just hope that there are no subsequent problems to the product. We will strongly recommend to customers not to buy any panasonic product, specially products that may require service after a few months. At least people should not go through the harassment that we've been witness to after paying 35,000 for a refrigerator.

Hello Sir,
I have given my Panasonic Cordless phone for service at Quest Technologies,T.Nagar,Chennai on 26/9/09. They took service request, stating that one of my Handsets needs to be serviced. While delivering, they replaced my Handset with a old handset,which was a scrap piece.

That headset was in such poor condition. The buttons were not working. The service people were arrogant and cheated me,by replacing my headset. They even made UGLY remarks at me, saying that nothing can be done against them. They urged me to register complaint anywhere possible.

Please take steps, to avoid CUSTOMERS suffering at the hands of such people. I hope that i get justice here.

Thanks,
Sathish.
+[protected].

I purchased a Panasonic LCD TV from Vijay Sales, Goregaon, Mumbai in April 2010 for Rs 25,000. After 15 months, a vertical straight line started appearing on the screen. When I complained to the company, they came back with a most absurd answer I can hear. The cost of fixing the problem is Rs 18,000. The same TV is now available for around Rs 20,000 and they are asking me to pay Rs 18,000 to repair--all this within 15 months o[censored]sage. This is height of absurdity. I am a simple middle class guy and can't spend Rs 18,000 to fix a TV. I don't know who to approach for this kind of treatment from Panasonic.

I had bought a Panasonic Plasma TV TH42PA60H (for Rs 81,500) on 23.03.2007

1) Defective card replaced on 21.08.08 with service charge at a cost of Rs 14,165
2) Defective card replaced on 17.07.10 with service charge at a cost of Rs 9,953

Since last week vertical “Green” and sometimes “Yellow” lines have started appearing on the TV.

I had placed a service call and was advised by the service representative that there could be a problem with yet another card or the whole panel needs to be changed.

I don’t know what to say for such a product which has been repaired already 2 times and still cannot function properly in 4 years.

Still my faith was not shattered and I bought another Plasma TV P42C10 on 06.02.2010 (for Rs 42,500).

To my utter dismay I found on 23.03.2011 (just after 1 year of purchase) that the speakers are defective and the new Plasma TV is not able to reproduce correct sound

I again asked the service engineer and he advised that speakers need to be replaced.

I am not sure what to do with these products.

1) Throw them out of the window because they give me trouble every year
2) Pay for expensive repairs since I am stuck with them.
3) Exchange them with a more reliable brand and vow never to buy or recommend any Panasonic Plasma TV

I am very disappointed and do not know where to trust the brand anymore or not.

Respected sir,
I m Lakshminarayanan, s/o.A.Rajamanickam from ulundurpet, villupuram dist. we were bought panasonic 1.5 ton 4 star ac on 13.05.2010 at DARGILING DIGITAL WORLD LTD, PONDY.On 10.05.2011 I registered a complaint regarding some Wavering sound in system and late cooling. Then they send me a E mail, that mail said to me call Mr.mathivanan([protected]). so I call him 0n 11.05.2011 and told my problem.then he said I will send technician on 14.05.2011 or surely Monday (16.05.2011) but still they did not attend the problem .. I called him (11.05.2011 and 16.05.2011 and 19.05.2011) also didnt respond me.Then he again asked me to call Mr.Rajkumar ([protected]).then i made a call to raj kumar surely i ll attend the fault on friday 20.05.2011.
so I wont go to my office and i took leave More than 4 days for this pblm. But he didnt come.. I m really disappointed. So I request you to pls Take immediate action and rectify my problem.. this is happened to me 2nd time.. Thanks in Advance!
yours sincerely
R.Lakshminarayanan
cell : [protected]

I went to the showroom of Parth Electrotech Pvt. Ltd. in Rajapuri, Dwarka on 06.05.2011 to buy a 1 ton Panasonic Split AC. In the showroom, the model UC12MKY was displayed with an MRP tag of Rs. 20,000. He gave me a discount of Rs. 300 and I paid Rs. 19700. When I got delivery, i found that the MRP marked on both indoor and outdoor unit was Rs. 18990. I checked on Panasonic website and there also, the price of the model was displayed as Rs. 18990. I called up the manager of the showroom and asked for a refund of the price difference. Then he gave the most ridiculous argument I've ever heard in my life. He told me that the price of both indoor and outdoor unit is Rs. 18990 each and the total price f the ac was Rs. 37980. Apparently, they were giving me a discount of Rs. 18280. I did not want to argue further with him.
I am now planning to file a complaint with Consumer Grievance Redressel Forum and also report the matter to Panasonic officials.
Please never buy any item from Parth Electrotech Pvt. Ltd.

- We purchased Panasonic refrigerator Model no NR BY601VS1N from dealer Mehatab motors & trading company,Ludhiana ( Punjab )
vide invoice no 15066 dt. 06/04/2011.

- The same was delivered to us between 8.00 pm - 9.00 pm .
- On our personal inspection , we found a deep dent on the door on Right hand side.
- The balancing of the door is also not normal and there is difference in Gap between the left and right extreme ends.

- We reported the same to the Dealer ( Mr. Sanjay Kumar ) at his mobile phone at around 10.00 pm
- We were assured by the dealer that the refrigerator will be replaced by new one.

- The service centre personnel visited us 3 times , took pictures of the dent and packing carton , but NOTHING has hapenned till date.

- This has caused unnessary harrasment to us after spending a big amount .
- No action till date.

Regards

Hi Sir/Madam,

We had bought a Panasonic LCD32X10 last year around Jan'10 with a 3 years warranty from PSB electronics, J-12/31,Rajouri Garden, New Delhi. Ph[protected]

All of a sudden 2 weeks back on turning On the telivision the screen colours as well as the display started coming distorted. On complaining to the Panasonic Service Helpline ([protected]), a service engineer came inspected the set and informed that this set which has been sold to us is not from Panasonic India but an imported set and is not covered by them under warranty.

On contacting the dealer, who had not informed anything to us on it being imported, gave us another service center contact number (Alpha Radios, Noida,[protected].

On contacting this service center, the service engineer came and informed that the internal digital card has become malfunctional and needs to be replaced. The total cost for repair will be Rs 12.5K including service charges and will not be covered under the 3 year warranty provided.

We had bought the set for Rs 24.5K and now being asked to spend 12.5K on repairs within 15 months and based on non infromation that the set is not from Panasonic India as well as there was no information on what being covered as a part of warranty.

This is a case of consumer fraud and harrasment by not keeping up with the promise of 3 years warranty and mis information on the part of the dealer in selling a product which is faulty.

Request your help in getting my complaint addressesd

Regards

S.K. Mahajan

Ph - [protected]

Hi Team,

I bought a Panasonic 42 inch LCD Plasma TV from Bagga electronics,, market # 5, NIT, Faridabad, after purchasing it I called Panasonic customer services to get it installed. So an Installation Engg
came at my place and informed that the version of my Panasonic LCD TVs haven’t been introduced in India till now. Even the engg checked the Bill provided by the Bagga electronics and found it was
not a genuine bill “gray market bill(Not Valid for warranty by panasonic)”. So after that I asked (Vinod Bagga) bagga electronics to replace My Panasonic TV, so he denied to replace it even he refused to
refund my money when he asked to take his TV back. (Vinod Bagga) He said people import certain things from foreign thats what I did, so I didn’t make any mistake, take it if you would like however I
am not going to take it back. It doesn't contain the Warranty Card, the original Wall mount.

Kindly look into my issue and revert as soon as possible. As I got my money stuck with that Fraud Electronics Goods Seller.

Ankit Verma
[protected], [protected]

we have a 21’ television which is being with us nearly for 16years and with out any problem still its functioning well. Impressed by its high performance we used to recommend Panasonic to our friends and relatives
When we thought of switching over to LCD television, without second opinion we went for Panasonic LCD TV and purchased it from your reputed shop here in Chennai on[protected] for the amount of Rs.70,000/-. MODEL NO:TX-322X700C & SERIAL NO: [protected].
From January 26-2011 it is not working. we called the service center people ,they came and said it has to be taken to their centre to scrutinise the fault .so we took it and handed over them for service.

After two weeks we were told there is a problem in the chip because of voltage fluctuation and it cannot be replaced the chip alone the entire board has to be changed and it will cost 9,000
For board and 1500 for changing that so totally around Rs.11,000.

We need the following clarification:
1. We are in own individual house and we have i) legrand tripper unit for over voltage/current protection.
2. Voltas stabilizer which has been suggested by the Panasonic person during installation connected to the LCD television.
3. As per ur specification u must be having inbuilt stabilizer to stabilize the incoming voltage to the unit.
4. We have a sony home theatre and fridge & microwave but no disturbance in the functioning of these systems. Because if it is of voltage problem all the other sensitive equipments should have also failed.
5. Why should we change the entire board ?
6. So the problem is not because of voltage fluctuation we think we must have been supplied a DEFECTIVE SET . if an ordinary television works well for 16 years then latest improved sets should work better than that is it not? A costly television with high technology how it will fail within three year s? how come it is possible that too from a reputed manufacturers like you people?. Give priority to this complaint and find the actual fault & replace the product .

DEAR SIR,
I PURCHASED A PANASONIC REFRIGERATOR ON 5TH OF JAN 2011 FROM SANJAY ELECTRONICS ( TIKONA PARK) FARIDABAD. REFRIGERATOR WAS SENT ON CHALLAN ON ASKING,IT WAS SAID THAT ACCOUNTANT MADAM WAS NOT AVAILABLE & WILL BE GIVEN LATER ON.I HAVE SENT MY PERSON THREE TIMES BUT STILL I HAVE NOT RECEIVED THE BILL.

THANKS & REGARDS,
BALVINDER SINGH
[protected]

I had bought a 32” LCD TV (Model No. TX32LE7C) two years ago (on 13/10/2008). The same was checked by panasonic engineers at my residence and later at Panasonic Service Centre, Lucknow against my complaint, refer complaint no. No. DI-ASC[protected] dated 04/02/2011.

Now I am told by Panasonic Company that the Panel of my TV is defective and as the same type of Panel is not available with the company, hence complete LCD TV will have to be replaced on chargeable basis. It is very shocking for me to learn that the complete Panel of the LCD TV has developed a major defect after just 2 years o[censored]se. I have been using the products of Panasonic since past 16 years and have never faced any quality or service related problems with this company, but this time my confidence in the quality of Panasonic product has shaken.

Considering the type of defect, I strongly believe that this replacement of TV should be done free of cost and at the earliest.

Your prompt response and timely help will be highly appreciated.

Hi Sir

This is ravinder pal singh , i have purchased the Panasonic 29 inches from raja garden new delhi-15 18 moths back.It started giving problem in the very 1st week of purchase,then called Engineer from service center and he said some IC has been defused and this is not covered under warranty ,you have to pay for the same, then i have paid 2000 for that IC's.And since that time TV has been repaired 7 times and i have paid more than the cost of Television.

This time i have got depressed from Panansonic, so either replace this set FOC or i will through this set outside and will file Legal case against Panasonic India pvt ltd in the consumer court for giving bad quality SET to the customer .


Regards
Ravinder palsingh
[protected] / [protected]

I purchased a panasonic lumix digital camera in sept 2010 and due to a defect in the lens of the camera( as told to me by the srevice centre in chennai) all my pictures are spoiled the come out in a different colour.
right from december i have been calling the customer care but to no use.
i made a trip to chennai as there is no service centre in ooty and gave the camera for repairs on the 28th of Jan 2011. I have been making calls and enquiring but the only reply i get is that since the camera is foreign it will take time for the parts to come.
its gone way past the time period for repair and i have called the showroom up and asked for a replacement or refund but there has been no reply from their side.

Panasonic plasma T.V Viera (TH-42PWD8WK)
Poor quality product/service
I bought a 42" Panasonic plasma model TH-42PWD8WK in Oct 2006 for Rs:1,00,000/-. The warranty was for 1 year. after 4 Years later the T.V stopped working. The T.V is mostly viewed during weekends and holidays only (and as such was not overly used). Panasonic service centre Digi Lab Andheri Owner Mr Harshal first they Charged Rs 1,764/- To Check Problem of My TV Their unqualified Service Person Comes To home inspect the TV and told me that I have to get this TV to Their Service Station (If They Take They Charge Rs: 300.00) after Delivering the TV to their Service Station they are totally Non Responsive f all they were Not Responsive and after two or three attempt they told us the Tuner Card had gone bad (no reasons given). The Replacement card Module was costing of Rs 8250/- and Repar cost for Card was quoted around Rs,3500/-a time delay of 1 weeks. after given my approval for repairing of Old Card They were quite for some, Not Bothered to inform me about my Tv status.

Even I have Contacted their Head office in Bangalore and Spoked with Mr Sunder as well as Mr Richard
and after so many calls They said Tuner Card can not be Repaired as Parts are Not Available First They Says It will Take 5/6 Days To Get Card) during all this time they were totally Non Responsive they hardly called from their side all the time I have to call them, after they informed that Card is Not repairable due to non availability of parts, I had Given my consent to replace Module and Return My Old Module They Refuse to Return My Old Module and they refused to return my old Module

After lot of Pain and harassment from The DIGI LAB PANASONIC AUTHORIZED SERVICE CENTER
I told them to go ahed with the replacement, they told me you take your TV and Our Mechanic Replace the Necessary Parts I Was offering them Tuner Cost Rs: 8,250/- But they said hand it over to Mechanic
at the time of Replacing your tuner.

Once I took my Tv Back they became More arrogent and they Did Not Turned up many calles and One Personal Visit they use to Give excuses that we do not have Tuner card First they told me It will take 2 Days, after that they were again disappear I called them after 4/5 Days again they said same thing and lately they said It will take 10 Days, I have asked their Owner Mr Harshal to Give me fixed Date when You can Fix my TV they said it's Not in Our Hand when We get part We will Fix It, THEY ALSO INFORME THAT THEY REPLACE IT WITH REPAIRED MODUAL BUT AT THE TIME OF GIVING ESTIMATE THIS WAS NOT INFORMED (IF THIS IS THE CASE WHY THEY ARE NOT REPAIRING MY MODUAL)

All this is started from 25th Dec 2010 and Till Today My TV is in same NON working Condition after Paying Rs 1764/- and Lot of Frustation I dont know what to do Even after Paying buying such a Expensive REPUTED INTERNATIONAL BRAND LIKE PANASONIC TV and approaching Panasonic service station My Tv is Not repairable.

I advice you Not to go for This Kind of Product If they can not support It.

Delar says it's Discontinued Model but My question is that How long Panasonic Co is responsible for Supporting such a Expensive product.

I advice you Not to go for This Kind of Product If they can not support It.

Can some one guide me How to Go legally with Panasonic to get My TV Fixed as FROM PANASONIC SERVICE STATION (DIGI LAB ) there is no any written communication or emails.
ONLY HAVE DIGI LAB RECEIPT NO:624 DT: 25 DEC 2010

Your Advice is help full to me (My email ID is [protected]@gmail.com)

i have purchased Panasonic LCD TV model no - TH-L19X10DK.on 05/06/2010.from your authorised dealer Great Eastern trading co. 505 g.t road,mahesh,serampore dist-hooghly.pin-712202 ph. no. 033/[protected],[protected] vat no- [protected].tax credit memo no-SCR/000817/10-11. now my said LCD TV become break down i informed Panasonic customer care about my problem.and they send mechanic and checked. they report about to be change board.but yet not being change naw my TV set fallen .and no respond.i inform to you please took in to the matter.NOW MY TV IS UNDER WARRANTY

NOW THEY TOLD ME THAT THEY CAN ONLY REPLACE TV CIR KIT BOARD, I FACE PROBLEM FROM PURCHASE WITH 8 TO DAYS SO, I AM NOT INTEREST TO ONLY REPLACE CIR KIT BOARD BUT I WANT TO REPLACE TV. SO I REQUEST U PLEASE HELP ME.

TILL MY TV NOT WORKING MY JOB NO IS -009113/019014. ATTACHED MY ORIGINAL CASH MEMO HERE WITH.

I ALSO INFORM THIS PROBLEM PANASONIC CUSTOMER CARE BY WAY OF EMAIL. AND MY NAME -BISWAJIT MAJUMJDAR.38/1,L.J.ROAD,DASH BIGHA,POST-BAIDYABATI.DIST-HOOGHLY.N/L:BAGUA TALA MORE. (WEST BENGAL)PIN NO - 712222.

I had purchased a Panasonic Viera LCD TV (TX-37LX80C) (Serial no - %851K00513) on 8/2/2010 through EZONE outlet in Raghuleela mall, Kandivali. Customer name is M/S Karan Industrial Corp. It has been only 9 months since I have purchased the TV but in those 9 months the TV has already been repaired 3 times. Once there was some problem with the remote and the next two times there was some problem with the A-Board and the Switch board. Every time there is some problem we have to call up the customer care and then it takes almost a month for the service team to fix the problem. As a result of this careless and irresponsible behaviour we have hardly been able to watch the TV and have faced a lot of discomfort inspite of the fact that we have spend 30k Rs on this TV. Now it is only 2 months before our warranty on the TV expires and we are really worried that more problems with the TV will continue to occur as it has been happening in the past. We need some responsible behaviour from paansonic on this issue. We need an altogether new TV with a one year warranty in replacement of this defective piece as a compensation for all the problems that we have faced in last 9 months because of the defective TV that has been sold to us. If that is not feasible we need all our money back.