[Resolved] Pantaloons — promotional offer
your way of maintaining your loyal customers and your promotions are really silly, i would say.If this promotion is to make your green card members happy and attract them for shopping, why all this fuss of carrying a print out or showing the sms? Not everyone remembers to take a print oiut or carry the mobile or sometimes number gets changed and is not updated in your systems. But we do know there is some offer on fridays sometimes apart from the five percent. this means you want the customers to come and shop but you want to save the other promotional offer of 5 percent if customers do not bring the print out or show sms. How cheap!! and you have trained your staff to be very stiff with the customers which irates the customers more just for a mere 5 percent. please tell me after your mail n sms, how many of your customers really come and shop? maybe 10 percent or 20. cant you make them happy? so that they keep coming again and again to you and encourage others to come too? and if it is for security reasons of misusing the card, you can always ask for an identity. i was shocked to find this attitude today at your store at shipra mall. when i went for shopping, your customer desk officer flatly refused for the discount without the sms and email. how absurd! do you think every customer carrys a laptop? the card should be enough as a proof and you should be obliged to please your customers when they come for shopping. sorry to say but the services of shoppers stop is far far ahead of you guys and you have a long way to go with that mental set up of yours. you should go and see the discipline and politeness of their staff and how they treat their customer with special care. that is the reason why they have the highest number of loyal customers.
Complaint marked as Resolved Aug 14, 2020