[Resolved] Paytm.com — Videocon Recharge unsuccessful | |||
On 10th Aug at about 9pm I recharged my videocon d2h(customer ID[protected]. On my 1st attempt the message displayed that recharge is not successful,so on my 2nd attempt it took a lot of time for processing.In the meantime I called the customer care and came to know that my d2h account has already been credited.My 2nd attempt was successful.But my 2nd recharge has not been credited yet.So,please do the needful in this regard and redress my complain. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Ms. Mohana Priya
As per your policy you will not refund the amount, But you can transfer this Recharge amount Rs.45 to the correct Mobile Number [protected]. we dont want refund, you can check in your system and transfer this amount for which no recharge effected. Any way customer is loosing money and you are gaining.
Hence i request you to transfer/credit this amount of Rs.45 to Mobile No.[protected] for the value of money already paid.
Thanks & Regards
A.Vijaya Kumar
On Wed, 21 Dec 2011 15:57:37 +0530 wrote
>
Dear Mr. Vijaya Kumar,
Greetingsfrom Videocon Telecommunications Limited!!
Thank you for mailing us.
With reference to your Email dated 21/12/2011 regarding your captioned mobile number- [protected], we apologize for the inconvenience caused to you. We are taking
proper measures to ensure that the same is not repeated.
We regret to inform you that, as per our process wrong recharge of the retailer mobile number which is less than Rs.100/- is not applicable to process the refund
amount.
In case you require immediate help, please contact us through Our V Help Customer Care as mentioned below:
For Requests and Complaints – Dial 198 (Toll Free) from your Videocon number
For Queries related to our Products & Services - Dial 121 from your Videocon number or [protected]
In case you wish to speak to our V Help executive at 121, your calls will be chargeable.
You may also write to us at
[protected]@videocon.com or send SMS to 121 (Toll free)
Experience a whole new world by logging onto our website
www.videocon.com
Thanks & Regards
Mohana Priya A
Videocon Telecommunications Limited
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information contained in this email message and any files/attachments transmitted with it are confidential and privileged and is intended for the exclusive use of the intended
recipient. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. E-mail and any contents transmitted with it are prone to viruses and related defects despite all efforts to avoid the
same. Before opening any attachments, please check them for viruses and defects. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email and any action taken in reliance on this e-mail is strictly prohibited and
is unlawful. Videocon Telecommunication Limited or its subsidiaries and associated companies, (collectively "Videocon Group") shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay
in its receipt or damage to your system. The views expressed in this message are those of the individual sender and no part of this message shall be binding, implied or assumed unless the sender does so with due authority of the Videocon Group.
From: Arumugam vijayakumar [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 21, 2011 11:19 AM
To: 121
Cc: nodalofficer.tn
Subject: Recharge wrongly credited to another number reg.
Dear Sir/Madam,
Ref: Mobile NO.[protected]
I have recharged for Rs.45 to my above videocon number. But my mistake the shop keeper wrongly put the Number while recharging as [protected] instead of [protected].
We tried to contact the mobile [protected] and found that this number was not yet activated.I asked the shop keeper to contact your customer care and reverse this amount already deducted from their account and recharge to actual No.[protected]. But they informed
me that Videocon operator saying that they will not reverse this amount and we are not in a position to recharge to the actual Number [protected]
Hence I request you to arrange to reverse this amount deducted for [protected] and give recharge for actual mobile [protected]
Thanks & Regards
A.Vijaya Kumar
FollowRediff
Deal ho jaye!to get exciting offers in your city everyday.
As per your policy you will not refund the amount, But you can transfer this Recharge amount Rs.45 to the correct Mobile Number [protected]. we dont want refund, you can check in your system and transfer this amount for which no recharge effected. Any way customer is loosing money and you are gaining.
Hence i request you to transfer/credit this amount of Rs.45 to Mobile No.[protected] for the value of money already paid.
Thanks & Regards
A.Vijaya Kumar
On Wed, 21 Dec 2011 15:57:37 +0530 wrote
>
Dear Mr. Vijaya Kumar,
Greetingsfrom Videocon Telecommunications Limited!!
Thank you for mailing us.
With reference to your Email dated 21/12/2011 regarding your captioned mobile number- [protected], we apologize for the inconvenience caused to you. We are taking
proper measures to ensure that the same is not repeated.
We regret to inform you that, as per our process wrong recharge of the retailer mobile number which is less than Rs.100/- is not applicable to process the refund
amount.
In case you require immediate help, please contact us through Our V Help Customer Care as mentioned below:
For Requests and Complaints – Dial 198 (Toll Free) from your Videocon number
For Queries related to our Products & Services - Dial 121 from your Videocon number or [protected]
In case you wish to speak to our V Help executive at 121, your calls will be chargeable.
You may also write to us at
[protected]@videocon.com or send SMS to 121 (Toll free)
Experience a whole new world by logging onto our website
www.videocon.com
Thanks & Regards
Mohana Priya A
Videocon Telecommunications Limited
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information contained in this email message and any files/attachments transmitted with it are confidential and privileged and is intended for the exclusive use of the intended
recipient. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. E-mail and any contents transmitted with it are prone to viruses and related defects despite all efforts to avoid the
same. Before opening any attachments, please check them for viruses and defects. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email and any action taken in reliance on this e-mail is strictly prohibited and
is unlawful. Videocon Telecommunication Limited or its subsidiaries and associated companies, (collectively "Videocon Group") shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay
in its receipt or damage to your system. The views expressed in this message are those of the individual sender and no part of this message shall be binding, implied or assumed unless the sender does so with due authority of the Videocon Group.
From: Arumugam vijayakumar [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 21, 2011 11:19 AM
To: 121
Cc: nodalofficer.tn
Subject: Recharge wrongly credited to another number reg.
Dear Sir/Madam,
Ref: Mobile NO.[protected]
I have recharged for Rs.45 to my above videocon number. But my mistake the shop keeper wrongly put the Number while recharging as [protected] instead of [protected].
We tried to contact the mobile [protected] and found that this number was not yet activated.I asked the shop keeper to contact your customer care and reverse this amount already deducted from their account and recharge to actual No.[protected]. But they informed
me that Videocon operator saying that they will not reverse this amount and we are not in a position to recharge to the actual Number [protected]
Hence I request you to arrange to reverse this amount deducted for [protected] and give recharge for actual mobile [protected]
Thanks & Regards
A.Vijaya Kumar
FollowRediff
Deal ho jaye!to get exciting offers in your city everyday.
Sir, Gud evening I recharged mobile prepaid videocon of rs 62 & recharged successfull N0 is[protected] . but ballance not come in my mobile([protected]), I trying customer through 198, 121, 123 for two days.but no response. So kindly activate of rs62 prepaid voucher or check what is problem .Thanku for gud co-operation. ( santeshwar tiwari, Mob [protected], email- santeshwar.[protected]@gmail.com)
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Greetings from Videocon Telecommunications Limited!!
Thank you for mailing us.
We apologize for the inconvenience caused to you.
With reference to your Email dated 21/12/2011, we would like to inform you that we have forwarded your concern to respective department and your request is in process and your request will be resolved on or before 24th December 2011.
Once the concern is resolved, we will call you and confirm regarding the same.
In case you require immediate help, please contact us through Our V Help Customer Care as mentioned below:
For Requests and Complaints – Dial 198 (Toll Free) from your Videocon number
For Queries related to our Products & Services - Dial 121 from your Videocon number or [protected]
In case you wish to speak to our V Help executive at 121, your calls will be chargeable.
You may also write to us at [protected]@videocon.com or send SMS to 121 (Toll free)
Experience a whole new world by logging onto our website www.videocon.com
Thanks & Regards
Nodal Officer
Videocon Telecommunications Limited
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information contained in this email message and any files/attachments transmitted with it are confidential and privileged and is intended for the exclusive use of the intended recipient. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. E-mail and any contents transmitted with it are prone to viruses and related defects despite all efforts to avoid the same. Before opening any attachments, please check them for viruses and defects. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email and any action taken in reliance on this e-mail is strictly prohibited and is unlawful. Videocon Telecommunication Limited or its subsidiaries and associated companies, (collectively "Videocon Group") shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. The views expressed in this message are those of the individual sender and no part of this message shall be binding, implied or assumed unless the sender does so with due authority of the Videocon Group.
From: Arumugam vijayakumar [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 21, 2011 4:36 PM
To: 121
Cc: nodalofficer.tn
Subject: Re: Amount deducted for Caller Tune Reg-Mobile [protected]
Dear Ms.Mohana Priya,
you should arrange to refund the amount immediately, without customer consent you are deducting the amount and taking the reversal/refund for 3 to 4 days.is it correct. Customers are keeping balance to make outgoing call for their needs. If you deduct the amount by activating caller tune how can we make outgoing calls. if there is not enough balance are you allowing to make outgoing call?
Hence refund/credit the amount immediately
Thanks & Regards
A.Vijaya Kumar