Pizza Hut — Poor Delivery - Untimely and Wrong Information

Hi,

We called for the pizza at 7:00pm. Was assured the pizza in 45 mins. It is almost 2 hours since we are waiting for the order and haven't received in yet. On calling incomplete and fake replies were given. On calling after 45 mins we were informed that the order had left and it was on the way. No delivery boy came in... after 2 hours no body is here and the manager of the pizza hut call center refuses to come online.

I Am referring to the Pizza Hut Pune Operations... Complete with no honesty or courtesy was shown on the phone... would like this to go to their head office in delhi.

Call Centre Reps: Shivani and Sharad

Regards,
Adhish Zaveri


ORDER DETAILS: 2 pizzas, medium size, veggie supreme and some paneer mexican pizza. Called at 7:00pm, assured by 7:45pm max, writing this mail at 8:53pm...Delivery Address: B/34 chandranagri, Salisbury Park, Pune 37
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

we have own commercial space in paschim vihar 3 side open corner plot main road and parking space available for customers and delivery material and approved buy govt also.we are interested to take franchise of pizzahut.So please contact us and reply on my personal cell [protected] ram.[protected]@gmail.com, ram.[protected]@gmail.com
The services given by the staffs at Pizza Hut (Tesco Ampang, Malaysia branch) were the worse I ever had. I ordered my pizza at 19:46pm and still at 20:30pm I didn't get my pizza.The staff said, wait for another 10 minutes, ok fine, we waited but still the same.Then we go off without having the pizza.I don't like the attitude of some of the staff who answering mobile phone while working and one of the staff didn't wear the uniform, just wearing black t-shirt and jeans.Did they been given any training at all?
Today i ordered a pizza and it took nearly 1 and half and hour to deliver. The call center informed that it will only take 30 minutes. BUT... then Pizza Hut from different town call up with a harsh tone asking where is my house but then i told them my address they scold me why order pizza from them.. In which my town has its own PIZZA HUT!!! i replied them ... Who shall be blamed? Call center or ME? that Guy said it was me ... Then i got confused as i have confirmed with the call center on my address in my hometown.

I called up[protected] again and they ask the same question again .. How can i help you? I said i ordered my pizza just now and it arrive at different town. Different operator handled this case and accused me again for giving the wrong address to them. I was pissed off and said just now the operator just confirmed with me. That Indian lady ask me and i told her the address. Where did she key in the address? her phonebook???

Then they say; OK! we will look into this matter, the restaurant manager will give u a call then. 2 hours later! The motor arrive. I taught they will give a compliment of personal pizza as a form of sorry .. as stated on the brochure i[censored] guys see it ... but then Stupid Pizza hut ... go put rubbish in my food ...

I hope any pizza hut personal people will see this .. Before i really go BIG on this ..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pizza Hut India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    2666
    Pending
    257
    Resolved
    773
    Pizza Hut India Phone
    +91 12 4402 5100
    Pizza Hut India Address
    12th Floor, Tower D, Global Business Park, Gurgaon, Haryana, India - 122002
    View all Pizza Hut India contact information