| Address: Bangalore, Karnataka |
Today (10-May-2013) I ordered for 4 pan pizzas, garlic bread at around 09:30 p.m., the Pizza didn’t arrived even at 10.30 PM. After making so many calls to PHD, they assured me that the order will be delivered today and the same has been dispatched from store. And above all they assured me that I will receive a call back from the store manager in next 5 minutes.
Even when I have not received the order, I called them again to which your customer service executive, Mr Naveen told me that the order is cancelled, and not send to the store, to which I was shocked as your executives were telling me that the same is delivered from the store and I am going to receive the same in next 15 minutes. Mr Naveen told me that he will arrange a call back in next 3 minutes, which I am still waiting for …
When I called back again, since I have not received any call from Mr Naveen, this time Mr Napolean was unable to give me any status and further when I asked him to provide me the grievances email ID or contact number, he provided me with the website address and told me to find it from there and when I asked him to transfer the call to his senior, he was unable to do that and again given false commitment that I will get a call back in next 2 minutes.
My queries are:
1. If these guys were not interested in delivering the order, then why the hell they make false commitments? They should have told me earlier only so that I can place the order from some other providers in the market
2. If my order was not sent to the store, then why the executives told me that the same will be delivered to me by next 15 minutes? And if the same was send to store, then why Mr Naveen, the Customer care executive told me that the same is cancelled?
3. If these guys cannot arrange a call back for the customer(s) who is facing such issues just because of their non-sense services then why they train their executives to just make false commitments to the customers and disconnect the call?
4. How can you they just cancel the orders at their own wish? Without even informing the customer?
Let me tell you, instead to spending money on advertisements, these guys should also spend some money to train the executives and make some robust systems or else at least have some trained and committed staffs.
Really ridiculous service, I will not recommend anybody for PHD now because they treat the customers very badly.
On top of that, they respond saying that they will call me back and inform if i will get the pizza. Very poor Service.