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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Dec 13, 2025

Complaints 2716

Resolved

779

Unresolved

1937

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Pizza Hut India reviews & complaints page 132

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Very poor service and dont value the customer. We went to Pizza hut at Kandivali thakur village with the offer pamphlet received us. We were standing to give our order for almost 20 minutes and when we gave our order with the offer mentioned in pamphlet they told us that this offer is not available with us and told us to call at 39883988 to avail that order. The company is making huge advertisement of the offer and they don't even coordinate with their branches. The people at the restaurant are giving stupid excuses for not having that particular offer. Very disappointing service.

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Address: Bangalore, Karnataka

Hi, this is one of the worst experience I have ever had. I placed an order for delivery on 1st of oct 2013 at 8:15 P.M., but I didn't the delivery until 9:15 P.M...Later I called up the guys and came to know that my oder is not yet out for delivery...the guy then said that the Store Manager would call me in another 2 mins...Unfortunately no soul called me... Later in anther 15 mins I received the Pizzas.. Now, the pathetic thing is, the pizzas were almost cold, the vegetables were all discolored and charred . Apart from that I got HAIR in the base of the pizza...very nauseating ... STAFF...

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M

MANJULA KALMALA

from Bengaluru, Karnataka

Oct 3, 2013

Apart from that I had to pay full for that

V

vikrantbhatia

from Mumbai, Maharashtra

Jun 9, 2016

Kharghar Pizza Hut

I had placed an order on 7th June order no[protected]. The approximate time of delivery was 21:18 . The order was not delivered even after an hour passed.

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Address: Vadodara, Gujarat

HI, i had ordered pizza - tomatino - personal size, garlic bread spicy supreme and a pet bottle of pepsi on 2nd oct, 2013 at 8:20 PM from telephone no[protected] in vadodra even after repeated calls and assurances i am yet stranded hungry after 10 PM is this the rate of service that you provide to customers? I am sorry to see this and request suitable solution to my grievance Regards Abhay

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Address: Chennai, Tamil Nadu

I ordered pizza at PIZZA HUT, MYLAPORE BRANCH on 25/09/2013 at 9.00 p.m.I was told that the pizza will be delivered at 9.45p.m. I called them again at 10.00 p.m and was told it will be delivered within 10 minutes.Later, at 10.15p.m.I received a call from PIZZA HUT, T.NAGAR BRANCH, stating that they will be delivering my order within 10 mins, since the MYLAPORE branch had closed for the day.i called them at 10.45 p.m.and queried about my order, they told my order was cancelled.they did not have the courtesy to even mention that. Worst ever service of all the food chain, according to me. I REGISTERED a complaint, but no one called.Phone no.[protected] used to order. To mention, the food was NOT delivered.

Complaint marked as Resolved

Received an apology call from Pizza Hut manager.

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My name is Prateek. i went to pizza hut, Ludhiana on 16 September 2013. they made a bill of Rs.2829. I paid my bill by my credit card. The bill was wrong. They had charged me extra. i talked to them. they again made my bill of Rs.2157. then they again asked me to pay my bill of Rs2157 saying that they will void my money of the first bill. so i again payed my second bill using my credit card. so they in total took Rs2829 + Rs.2157 from me. i asked them to void my first bill. they said that they have voided it and the amount Rs2829 will return in my bank account within 24 hours. its been 4 days since then and till now i have not got my money back. i go to pizza hut everyday to inquire about it but they do not even talk properly on the concerned topic. i talked to the manager there (Mr. Narinder ). he never gives me an proper answer. it seems like they will not return the money. a photo of the void sale slip provided is attached.

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Aug 14, 2020

Complaint marked as Resolved

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I would like to share my experience with pizza hut services. We have opted for 3 non-veg 129/- weekday special 3 course meal,that comprises of:- 1 Pizza (Chicken) ,Garlic Bread and Cold Drink. The quality of the pizza was not upto the mark. It was hard to find a piece of chicken in the so called "chicken pizza". Now about the Bill Charges:- The total amount for 3 meals should be equal to 387. They took Vat which is 14.5% of the bill amount, which is reasonable. Extra charges were the Service charge and Service Tax. The total bill amount after adding these charges went upto 580. Horrible experience @ Madhapur Pizza-Hut Hyderabad. Never recommend any one to visit there. Thank You.!!!

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We ordered Pizza Hut for Home delievery and we were assured that we will get our stuff in 45 mins but we got it after 1.30 hours waiting period and all the stuff was cold and was incomplete order and was not carrying all stuff which we ordered for and when we asked delievery boy he was not aware and when we asked him to connect ourself to store manager even he was not carrying even any contact details of the store or store manager and then we started cordinating with Call centre and logged our complain and we were assured that soon we will recieve a call form their side to address the complain but unfortunately no body called us and even we called 6 times to the call centre and everytime recd the same answer and as same nobody called us and thgen we returned the order but even after reaching store also nobody was even bothered to call ud from the Pizza hut.It was 4 time we got our pizzas cold and late in a row and nobody is even bothered for the same from the company.and this time it was late and also incomplete so we decided to take the matter but no response from Pizza hut towards this complain and even in call centre they say that tey dont have anybody or dept for complains

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The order is taken on phone at 8.02 pm on 15 sept .delivery promised at 8.30 pm.we had called on central no. Order no 8937. At 8.40 pm , we call up again ,promising to deliver in 5 min. After repeated calls , pizzas come at 9.40 pm . Not apologetic at all when call up the rest .at Borivali west ,kora Kendra from where its dispatched. Until then ,phone off the hook!!! My husband drives half way to Pizza Hut when the order arrived. We refuse to pay. They decide to black list us ( all for their inefficiency) If they can't cope up ,they shouldn't take orders

Aug 14, 2020

Complaint marked as Resolved

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I bought gift vouchers from PIZZA HUT. BUT this is the worst ever company i have ever experienced. The vouchers can not be used at their shops, and the vouchers got expired now. the fraud company pizza hut. I recommend every one to BEWARE of this FRAUD COMPANY PIZZA HUT. THis is a fraud company eating consumers money. They sell you gift voucher ad take money from you. But you will not be able to use these vouchers., your money and...

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Address: Chandigarh, Chandigarh

I had placed an order at 6:50 PM on 07.09.2013 and was assured delivery in 35-40 min by the order taker. After calling at 7:50 PM i was told that my order has not been booked. this was told to me by Ms Sonia of Sector-35 Pizza Hut, Chandigarh. She and her Manager Ms. Inderpreet were not able to tell me that who was at phone at 6:50 PM and took the order. I think the manager sleeps on duty and doesn't know who is taking orders and what is happening at the outlet. I request you to look into this negligence by your employees. Regards Deepak. Mobile [protected]. Chandigarh

Aug 14, 2020

Complaint marked as Resolved

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R

ra_1178

Sep 12, 2013

I bought gift vouchers from PIZZA HUT. BUT this is the worst ever company i have ever experienced. The vouchers can not be used at their shops, and the vouchers got expired now. the fraud company pizza hut. I recommend every one to BEWARE of this FRAUD COMPANY PIZZA HUT. THis is a fraud company eating consumers money. They sell you gift voucher ad take money from you. But you will not be able to use these vouchers., your money and time will be spoiled once the vouchers expire.
PIZZA HUT IS THE WORST FOOD PROVIDER. THEY MUST BE BANNED. THEIR VOUCHER WILL BE EXPIRED AND OF NO USE.

I GIVE WORST RATING TO PIZZA HUT.

THese dont have proper feedback system in place

NEVER BUY ANY THING FROM PIZZA HUT.

NEVER BUY ANY GIFT VOUCHER FROM PIZZA HUT.

IT WILL BE EXPIRED AND THESE WILL EAT YOUR MONEY

S

shahnawaz Shaik

from Chennai, Tamil Nadu

May 27, 2016

online order failed however the amount was debited

Placed an online order but it failed however the amount was debited, request you to refund my amount of INR .449.38 debited from Credit Card Number 5241XXXXXXXX2056 by POS transaction on[protected].

A

A.Dwivedi

Jun 17, 2016

Cheated me twice.

Contact no.[protected]

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I had a pathetic experience with pizza hut delivery. I ordered veg and non - veg pizzas and they delivered non veg pizza in a veg box plus pizza came after 50 minutes. Due to confusion a person who never touches non veg in his life had it, it was a big embarrassment on top of it when pizza was delivered it was not hot but the dot was showing it’s still hot. When I complaint about this nobody took my concern seriously all they did was a mere apology and disconnect the call. I really want to take this matter forward so that they do not repeat such mistakes again. Does anybody email of Pizza hut higher management.

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R

ra_1178

Sep 12, 2013

I bought gift vouchers from PIZZA HUT. BUT this is the worst ever company i have ever experienced. The vouchers can not be used at their shops, and the vouchers got expired now. the fraud company pizza hut. I recommend every one to BEWARE of this FRAUD COMPANY PIZZA HUT. THis is a fraud company eating consumers money. They sell you gift voucher ad take money from you. But you will not be able to use these vouchers., your money and time will be spoiled once the vouchers expire.
PIZZA HUT IS THE WORST FOOD PROVIDER. THEY MUST BE BANNED. THEIR VOUCHER WILL BE EXPIRED AND OF NO USE.

I GIVE WORST RATING TO PIZZA HUT.

THese dont have proper feedback system in place

NEVER BUY ANY THING FROM PIZZA HUT.

NEVER BUY ANY GIFT VOUCHER FROM PIZZA HUT.

IT WILL BE EXPIRED AND THESE WILL EAT YOUR MONEY

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Address: Gurgaon, Haryana

All, I am very much disappointed by the service provided by Pizza Hut Personal. On 3rd August I went Pizza Hut-Ambience Mall, Gurgaon. They brought a bill of Rs 738 and i gave my Citibank Debit Card. Person came back with a statment that is card is not working. We paid the bill via some other card and came out. Immediate after 10 minutes i saw the message for deduction of 738/- from my Citi bank account. I went back and met with all concerns. They confirmed me that amount will be credited back in 24 hours. Again after checking my account, i raised written query on 05 Aug'13. After chasing i got a mail on 8th Aug but no money. Today after more than 20 days. i did not get any response. Its not about the 738/- ruppees but its about the response to customer's problem. I am sure i will never suggest any of my known one to Pizza Hut again. From: "phambi" <[protected]@dil-rjcorp.com> To: <[protected]@icicims.com>, <plutus.[protected]@pinelabs.com>, Cc: <Mahima.[protected]@fluor.com>, "'kapil malhotra'" <kapil.[protected]@dil-rjcorp.com>, <[protected]@gmail.com>, <vinay.[protected]@firstdata.com.au> Date: 08/07/2013 05:29 PM Subject: FW: Request regarding reimbursement of deducted amount Dear Sir, Just wanted to know the transaction & payment reversal status of the following customer’s card details provided:- Complaint is- Debit card of the customer swiped (status-Declined) but charged from customer account. Detail--First time (,Ref no:[protected] swiped but transaction declined for which the details are required. (please find the attachment) -------and therefore they gave a second card (card no )which was successful and at the store end :payment received only once of Rs.738/- Also the first one is not there in our detail & settlement report while batch close. Customer’s name- Ms.Mahima Tripathi, [protected] (Dte:03/08/13) Account no- Card number- Amount—Rs 738. Details of the machine: Model- Ingenico (plutus-serial no:13112CT[protected] (ICT220-01T1003F) Batch no-000291 MID -[protected] TID[protected] Warm Regards, Jayant Thomas Restaurant General Manager Pizza Hut-Ambience Mall ,Gurgaon +91-[protected] From: Mahima.[protected]@fluor.com [mailto:Mahima.[protected]@fluor.com] Sent: Monday, August 05, 2013 5:22 PM To: [protected]@dil-rjcorp.com Cc: [protected]@gmail.com Subject: Request regarding reimbursement of deducted amount Hi Punit, As discussed, please find attached my account detail and please arrange to reimburse the 738.00 deducted on 3 August 2013 at your Ambience Mall outlet.

Aug 14, 2020

Complaint marked as Resolved

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Website: www.pizzahut.in

Dear sir as ur staff mohd yousuf has wearing pizzahut uniform and smoking I told so many time to her but no responces plz take action on him he is in hi Pizza Hut Hitech City Main Rd, HUDA Techno Enclave, Hitech City, Hyderabad, AP 500081 ‎ emploay bench staff mohd yousuf contact [protected] plz take action on him othervise i take pic him and upload on facebook social websites

Aug 14, 2020

Complaint marked as Resolved

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Address: Uttarakhand

Sir,
Today(10/8/2013), I and my friend had visited to Pizza Hut about 0135 PM which is situated at Station Road(near Bikaner Sweets), Haridwar, Uttarakhand, India to purchase Pizza for 30 people for a party, after requesting the sales man on duty (Mr. Dharamveer) so many times could not able to register my order. The man on duty was only misbehaved rudely but his activity was embarrassing, he was fully engaged with two other girls for a single pizza order for last 20 minutes. On intervening he just pointing out the finger and told' you are later first they'. I don't think he was just finalasing an order, doing something else. If you mounted with a CCTV device you can very well find the truth. As I am a valuable Costumer of Pizza Hut, felt disheartened and wanted to report you the matter. Hope not to repeat the same with other costumer.

Thanking you,

Narayan Rout.

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Non delivery even after 3 hours of waiting and umpteen no of calls to not only the Pizza Hut Delivery office in RT Nagar,[protected] and the delivery executive on [protected]; The order for Pizza for breaking fast was placed and confirmed at 5.14pm, and was confirmed to deliver pizza within 30 minutes.Last call made from my mobile to delivery boy is at 7.19 pm to track the order. Again checked with the PHD at 8.04pm, was told that they will deliver immediately, in the background, i could hear the executive telling in kannada that he was not guided properly which is not true as i have called him no of times from my mobile to give him landmarks in kannada language that he was conversing, given that we have got delivery maybe more than 3 dozen times on the same address and landmarks.
At 8.20 pm i recieve a call from PHD RT nagar to confirm pizza, that it is on way, and that i need to pay up for the delivery, leave alone any sort of apology!! i mentioned that it was very pathetic service and no customer service followed despite repeated calls and complaint and i will not pay for such poor service. Neither anybody called back after that nor the delivery of the so called confirmation of pizza!! It will be great if such so called MNC franchisee uphold the quality of service to customers for sustained customer loyalty that they would have done in their base country of origin!! and cancel services to such poor quality service oriented franchisee!! Sincerely hope feedback helps in driving home the message that customers deserve better qualitative service, that they improvise their service standards and for all other customers in future at least;

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Address: Bangalore, Karnataka

On 21st June Saturday night me and my family visited Pizza Hut ,HSR Layout in Bangalore.The manager was a North eastern Indian who took the order and we ordered a feast for 2.We had specifically mentioned to the manager that we are strictly vegeteraian and we wanted veg Pasta. Manager who was irresponsible in handling the order gave us a non-veg past which unfortunately we realized after a while.I deeply condemn the irresponsible behaviour of Pizzahut people and me and my family have decided to quit Pizzahut.

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Address: Mumbai City, Maharashtra

I had ordered a order for two Pizza, one chicken and corn and Panner Pizza, two Coke and two Garlic Bread on 39883988. Order was taken by Call center executive Jeetendra at 8.22 PM on 1st June 2013 and the order was confirmed and promised that the delivery would happen by 9:02 PM on same day. Same was not received by 9:15 and from 9:15 PM to 10:25 PM i had called six times to the same number. On my third and fourth call i was promised that the store will call me back, however i didn't received any call from anybody. On my fifth call on my insistence i was given a number of Kandivali West Store Manager Mr Subodh - [protected] and when i called him he said that the order was not received at his store and he told me to call on 3988 3988 and Speak to Mr Suraj the Area Manager. I called the number again and i insisted on speaking to the higher authorities and after waiting for almost 20 minutes finally my call was attended by Mr Tajumul who was a team leader. After speaking to him and to my horror he was the team leader of Bangalore call center and my call was transferred to Bangalore. I was very upset and he said that he will make the mumbai call center manager to call me. But i didn't got any call. It was a very bad customer service and i felt that my complaints was completely ignored and i was taken for a huge ride for a good two hours. I am very upset as my three year daughter who was eagerly waiting for the Pizza was disappointed and it was very difficult to convince her. I was literally taken for a ride by a very reputed institution and was mentally very disturbed by this kind of service. I feel that my complaints is completely Ignored.

Aug 14, 2020

Complaint marked as Resolved

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Address: South Delhi, Delhi

Hello,

PIZZA HUT- Please Please for god sake get some trained delivery boys and management for Alaknanda branch.
Really pissed off from the incident happened on Sunday, 26th May. I ordered Pizza around 8:15 PM, got a call from delivery boy at 9 PM that he is not able to find my address. I guided him for very long but he was not willing to come at my place. He instead was arguing with me. I called to the call center again and was informed that Pizza will be delivered by 9:10 PM. Waited till 9:15 PM, called delivery boy and found that he has left without delivering. Was really pissed off, called call center again. Theys said I will get a Pizzza by 9:45 PM and manager will call me back. I didn't got any pizza later. And no one even bothered to call me back :(

Please be informed that I am a regular customer of Dominos as well as Pizza Hut. I get the order delivered with ease. However, if they behave like this, I don't think that I will order again from same store :(

Please take some action against all such people who cheated me.

Thanks

Aug 13, 2020

Complaint marked as Resolved

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P

purvi goyal

from Chennai, Tamil Nadu

Apr 18, 2014

I placed an order for a Pizza and got a confirmation mail (attached as proof). After 45 minutes of waiting I called up on the number mentioned in the mail. And the employee from Pizza Hut says there is no entry in the database for an order.
On top of that, they respond saying that they will call me back and inform if i will get the pizza. Very poor Service.

P

Puneet Tagra

from New Delhi, Delhi

May 4, 2014

I ordered Pizza on 3-5-14 at 21:14 &amp; followed up till 23:05 but could not get delivery. The executive at call centre expressed sorry for non delivery &amp; promised that I am entitled for free of cost of my order any time tomorrow.
Today I re-ordered at 09:46 AM, as advised by Pizza Hut executive yesterday, FOLLOWED UP TILL 11:29 AM REGULARLY BUT DELIVERY OF MY ORDER HAS NOT BEEN MADE, TILL AT THE TIME OF WRITING THIS EMAIL.
Is it the way Pizza Hut maintains its promise to deliver in 30 minutes . My order has not been delivered, even after more than 12 hrs. Your team responsible for the lapse must be punished &amp; sorry expressed in writing to me &amp; off course I deserve my order of pizza be sent Free of cost to me at the earliest.

Thanks
Puneet Tagra

P

Pdas2014

from Delhi, Delhi

Jul 19, 2014

I have placed an order for Med BP Chicken Mexicano at 2:40 pm. I even received a sms at 2:51 pm stating that my pizza will be delivered shortly. It is 3:16 pm now. I called up your Nerul( Navi Mumbai) outlet only to be told that the pizza got delivered to Vashi instead of Nerul &amp; that I have to give FRESH ORDER ONCE AGAIN.I then asked to speak to the Manager who did not come to the call even post 10 mins of waiting. The person then said that he would arrange to give me a call back. I am still waiting to hear from your end. Is this called CUSTOMER SERVICE!!!

B

BHAVYAV

from Delhi, Delhi

Mar 20, 2015

This Is with reference to the order placed by me at 20.40 on 20th March 2015

Please note that we kept waiting for our order 11.45 and still we didnt get the delivery of our order. Now the detail is as under :
we placed the order at 8.40 p.m. on 20th March 2015 thru mobile app and got you confirmation email at 8.41 p.m.. Our address is E-79, New Saraswati Apt...Since there is no option to select New Saraswati apts, so i selected Saraswati Apt in address and in nearby place i mentioned New Saraswati...at 8.57 p.m. i called up pizza hut customer care and informed them to confirm about this address confusion and i was told not to worry as delivery man would call me if he faces any confusion...in the meantime my son was tracking the order in the mobile app and around 9.10 p.m. it stated that order was on way...when we didnt receive the order till 9.30, i called up customer care and they told that there was problem in the systems and order will reach in 10 mts. when i didnt receive in another 20 mts i called again and i was again told the same and when i insisted more they said that ok they will try to track the order..after 5 mts at 9.56 p.m. i got a call from pizzahut branch from mobile number [protected] and i was told that sorry for the delay but due to some technical fault they didnt actually get the order and he assured that he will release the order and get it delivered immediately...after 15 mts i called back on this same mobile number and he didnt recieve my calls..i tried calling him again and again but he didnt pick...i waited for 25 mts and then i called up customer care again and i was told that it has been despatched and that i will get in next 10-15 mts..and after that i kept calling after every 10 mts and i was told the same...my kids one aged 7 and second aged 2 waited till 11.45 p.m. as they were quite excited about the pizza...and finally had to eat maggie and sleep...
it was really a very pathetic experience...i fealt as i have been harrassed unneccessary...it was least expected from such a big chain as pizza hut...our whole evening plan was spoilt...
i really want a compensation for this harrasment caused to me and my family..and that should not just limit to giving my order the next time free of cost...please think of something more than that as i am definitely going to consumer court for whatever that has happened...
looking forward for your reply. also attaching the screen shots of the call logs made to pizzahut and the pizzahut branch person mobile number :

regards
BHAVYA
[protected]
[protected]@hotmail.com

To: [protected]@hotmail.com
[protected]@pizzahut.co.in
I trust [protected]@pizzahut.co.in. Always show content.
We are writing to confirm your order with our Delhi - Prashant Vihar location.
Your order number and the items you have ordered are listed below.
Order number :[protected]
Order Pick Up Time: 20/03/2015 21:30:00

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Address: Mumbai City, Maharashtra

Dear Sir,

I visited Pizza hut on 14th May 2013 in Kandivali (West), Mumbai 400067 for the dinner. We ordered for vegetarian cesar salad but they served nonveg cesar salad without informing us and i ate a bit of it. Also we ordered for pastas and potato wadges which was never delivered. I am a pure vegetarian person follows Swaminarayan religion and never had non vegetarian food in my life and due to the carelessness from pizza hut i had to eat the nonveg food. i also send email complaint to pizza hut but they never replied me in writing.

I therefore request you to kindly look into this and take necessary actions against them for such negligence.

Attaching the email sent to them for your reference along with the photo of the cesar salad.

Looking forward to have your prompt action.

+3 photos

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K

Kakoli Chatterjee

from New Delhi, Delhi

Feb 27, 2011

Pizza Hut — Disappointing Tuscani Singles

I tried Tuscani Singles from Pizza Hut and the new product line is a sheer disappointment ...A COMPLETE WASTE OF MONEY.
The topping is not only less in quantity, but is also tasteless...few capsicums, mushrooms scattered here and there...

In fact, it was enough to turn a pizza freak like me into a non pizza eater.

I have tried thin crust pizzas before, but Tuscani Singles....................NEVER!!

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Address: Gurgaon, Haryana

Hi. I had placed an order with pizza hut at 8:30pm on 14th May and even while im lodging this complaint the pizza has not been delivered. I have called the customer care number thrice and was promised of call from store to update on the status of the delivery which has also not been done yet. Extremely irresponsible behaviour from pizza hut!!!! I have ordered my pizza alternatively from dominos now and will get it in sharp 30mins from now.

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