Pizza Hut India Complaints & Reviews

Hello, My name is Bhargav. Today i called 2 times for Home Delivery. First time i am not sure that my order placed of not, So I call second time, customer excessive told me that you order is not conformed but i sent your all information to your city store, they call you in few minuets.But I haven't get any call from Store (RAJKOT). Even I have the number of store manager (Mr. Rameshwer), so I try to call him regarding this issue but he Didn't picked my phone.Recent I ordered on this same address before two days ago on Sunday.. You can check on your system..

Pizza Hut introduced The Big Pizza offer at Rs. 199. They claim to offer a "big" size pizza at just Rs. 199. On looking at this my friend and I visited the Pizza Hut outlet to avail this offer. We looked at their menu and found out that they don't serve any big size pizzas. They have small, medium and family (large/big) sizes. We expected a Family size pizza to be served since it's a big pizza offer, they can't serve medium. When we received our order, we got a medium sized pizza. We asked the server and she said that this is what they serve for this offer. We checked the print ad of the offer carefully for any terms and conditions which might give an idea of the size in terms of the diameter or any disclaimer saying that they would serve a medium sized pizza but, we didn't find any. Even in the video ads for the offer (on Pizza Hut's website) they show a fairly large pizza being served to people. The size in the video ad without a doubt is much more than what they serve. Someone will have to either be incredibly dumb or visually impaired to not make out the difference between what is promised and what actually is being served. In this way, Pizza Hut has come up with a very misleading offer that promises a "big" pizza but serves a medium one instead.

Last Night (3rd March, 2014) i had traumatic experience at pizza hut. I went to Phoenix Market City Store (Pune, India) with a friend (Dine In) and ordered Farm Hut (Veg Pizza) and they served us "Non Veg Pizza". I am vegetarian and never eat any kind of meat, etc. It was my friend who identified that it was chicken pizza. It deeply hurted my religious sentiments. Pizza Staff was not even sensitive about it and we were charged complete bill since we have not created any scene and complained politely to them. How can i ever trust Pizza Hut again that they are serving me right order .

The following is a complaint regarding the dismal experience faced by me on the order of a pizza from a branch of Pizza Hut in India, chennai. I had placed an order fit a tomatino pizza which was promised to be delivered within 30 minutes time. Pizza Hut failed to live up to it's promised as the pizza was delivered to me after 80 minutes from the time the order was placed. To add to the misery it was really disappointing to see the way the pizza was cut. It clearly showed the lack of interest that Pizza Hut possess in serving its customers because I believe that no pizzeria would ever cut a pizza the way it was cut and delivered to me. Pizza Hut being such and established and well recognised brand of food chain has been a major disappointment and hence I wouldn't refrain from saying that it could be the last time I order for a pizza from Pizza Hut. The following are my contact details followed by the images of the pizza that was delivered to me and also the bill that was given.

I have ordered pizza for two - combo at 9:28 PM. I have not received it even after 1 and half hour. I have been big fan of Pizza hut and almost every fortnight, i have order delivery, usually they delivery within 45 mins... but this time they were very irresponsible and no one called and no delivery... The delivery number is 8177. Please do take action against them. I have a SMS copy of the order.

I had ordered Pizza yesterday & call log as per the invoice is 20.34 with Vasant Kunj New Delhi outlet. The promised delivery as printed was 21.35 ( One hour) . Order left at 21.45 & delivered at my Vasant Kunj C-8 sector residence at 22.20 Hrs. It was not warm at all. I even made a call at the call center around 22.00 Hrs enquiring about the order & was informed that concerned local outlet shall revert. No body reverted & even asked Pizza delivery boy to talk to outlet however call didn't go thru & it was a faint 15 secs call which ended without any discussion. This has happended last year also. I think outlets are grossly short of resources ( Kitchen & delivery staff ) however why are being customers taken for a ride ??? Pizzahut must explain this. The invoice attached herewith. Vikram

I been ordering a pizza from pizza hut on 26-feb-2014 on there customer care number 39883988 as they where having some technical issue they said my near by store will give me a call, as in some time i got a call n he promised me i will get my order in 30min, after 40 min when i called them on store number they said they have not yet taken my order as as when, I requested for a discount they said i will be only getting a discount of 300Rs on my order where they say 30min or free on pan plate as i said this to them he said i cant do them (were clearly i could hear him asking to some 1 shall i give him this discount or no were the other guy whom he was asking he said no0 he said he can only give a discount of Rs300 as i raised a complain in customer care but yet i got the disc count of 300Rs i had to pay the rest amount my complain number which i got from customer care is[protected]

I had ordered 3 Large Pizzas from Pizza Hut, Chennai - Taramani Ascendas Food Court Branch on today 26th of February 2014 at 9pm. Firstly the pizzas reached about 45 minutes after the order was placed and upon opening the boxes at my residence, all the 3 pizzas were crushed and the slices were stacked on top of each other. More so the pizzas were cold as well. All this when the store is less than a kilometer away from my place of stay. I have paid a total of 800 rupees for these pizzas and am bitterly disappointed and will never order from pizza hut again!

Dear, I have order the pizza to the pizza hut ganpati plaza m.i .road but they did not provide the till 1 hour and they are not responding in the good maner, when one of my colleague gone to pizza they told him to take by himself and i am the regular coustomer of the pizza hut. Name -- Rohit Number-- [protected] Delivery Address--- Ganpati Plaza

We tried ordering pizza starting at 3.30 p.m, from our office after coming back from a meeting. Everyone were hungry, that's the reason chose pizza hut thinking of timely delivery. But after calling 3-4 times also they didn't take the order. They said there's some technical issue and will call in 10 mins. But we never got any call back from them. We waited till 4.30. In this case they can straight away tell the customers that they are not taking the orders due to technical reasons why making them wait saying we'll call back. Pathetic service from KFC.

Arun
[protected]

i am regular customer of yours, maximum times i confirmed from your office that can you deliver the pizza at my resident i.e. 190-A, Kiran Vihar, Pakhowal Road, Ludhiana. by there side they say yes, this is not once but after confirming so many times we will deliver the same.but today when order the same for my house they refused to deliver the same. this is a great harassment for me. So you are requested to look into this matter. Thanx Tribhuwan

On[protected], i went to pizzahut at westside maill, Waves, Lucknow, wherein i have have ordered the food for me and my wife...While having that i have shown the plastic part to the staff but he said sir will check and come back to you...but nothing has happened and they have taken very casually...

the bill details are as follows---

Order no: [protected]
token no : 146
Staff : Rahul
Table no :9
Bill amount : 777.00

Kindly take strict action against them and let me know as well, else i will got to legal against this.

Regards
Amit Tripathi
[protected]
[protected]

I have placed order on 23.2, 2014 at 8.25 pm but inspite of calling multiple times to call centre kept getting answer that i will receive it in next five min. Finally pizza arrived at 10 pm ' the pizzas were not hot at all and tasteless. Delivery boy said there was a problem and oven was not working, , , , , If so why we were not informed this problem and made us wait for 1 hour 35 min? we faced lot of embarrassment as we had to make guests and small kids wait for food so long, , , , , , couple of times we experienced this kind of service from pizza hut...Felt very sorry about pizza hut's attitude and service. We and our friends decided not to order next time from pizza hut. Dr. Anupama Joshi [protected]

Hi sir,

I ordered a pizza on 22nd feb, 14 (Order no: 167) from pizza hut sector-23 gurgaon branch. I was provided a bill of the order and on the bill it was mentioned take a survey at www. Feedphback.Co.In within next 3 days and get 15% off on next bill. I did the same and now when i ordered the pizza on 23rd feb and asked for the discount. I was clearly said by pizza hut staff that no discount will be given on your order. Please look into the matter asap so that pizza hut stop their fraudulent services to dupe consumers. I have the hardcopy of the bill with me on which it is clearly written about 15% discounts.

Pizza hut address: pizza hut, sector-23a, gurgaon, haryana
Order was placed from: [protected]

Would like to share instance of 27th Jan evening visit to Pizza Hut Outlet in RDC Rajnagar, Ghaziabad, UP and ordered for Pizza's. Out of which (as per the order) 2 pizza had tomato in it. (Order no.[protected], date 27-01-14, time 10.56 PM) However, the tomato used in it were stinking and were rotten. We complaint to the staff and they accepted the mistake. They asked an replacement to it with similar pizza's (with fresh tomato) for which we said that as we are already done with the dinner now would not like to have any thing. So please pack an exotica PAN pizza as a replacement and deduct the price equivalent to the rotten pizzas and we will pay the difference However, to our surprise Mr Deepak Shishodia (Shift Manager - Ph +91 [protected]) insisted for a 25% discount on exotica pizza as a remedy. Post which when we insisted further as to what is the harm in giving an exotica pizza and accepting the difference. For which later he agreed but charged 10% service charge on the value of exotica (even for a take away). Post which we denied to take the exotica pizza due to the casual and irresponsible approach in serving and accepting the mistake from Mr Deepak. We asked for a complaint number for which he shared the number of Mr Anil Rana (RM - +91 [protected]) which was unanswered on calling. We also called on[protected], on which Mr Satpal said that this outlet is out of their remit, so he would not be able to help. Would like to highlight here the approach of Pizza Hut Manager was very causal & irresponsible and initially even after the acceptance by staff of the rotten tomato's he was not ready to accept his mistake. After some time, he agreed on the mistake but was not ready to give a remedy for the mistake. Would like to raise few basic question here - 1. When fresh tomato's were present there in the Outlet, why rotten tomato's were used in our Pizza's. 2. Who would be responsible for the health problem that can arise by eating the rotten tomato's in the Pizza. 3. When Staff accepted the mistake, why Manager was reluctant to accept the mistake initially. 4. When mistake was accepted, for remedy why there was a bargaining approach followed with us. 5. What is the policy of Pizza Hut for remedial course in these cases. 6. Why casual and an irresponsible behavior was followed by the Manager. 7. This incident has lead to wastage of my 2-3 hours, who will be responsible for the same. Request you to please let me know of the remedy that can be provided to me and the action that can be taken against the Pizzahut outlet / Manager for following such casual and irresponsible approach. Moreover I escalated this instance to Pizza hut email ID naming "[protected]@dil-rjcorp.com" and "Feedback.[protected]@yum.com" many times. However no response was received from their side. Thanks & Regards CA. Anshul Aggarwal +91 [protected]

I had ordered pizza on 13 feb. Pizza delivered by more than 30 minutes and hot dot on pizza box is black. I show it to rider he says sorry but you have to pay. After that he call shift manager mr.mayur and he talked very rudely.then i told i would give payment please let me talk to store manager but they dont. And then 3 persons from the store come to my house and threatened me. Then i gave the money. Sir please take necessary action. Thanking you Yours sincerey Dr.Vikas garg [protected] Patiala(147001)punjab

I went to Pizza hut at Inorbit mall with my family - today i think why we really made that decision. We ordered the new pizzas called 'Big pizzas' - 1 mexican and 1 Spicy chicken along with garlic bread platter and iced tea and lemonade. I must say the quality of the pizzas was HOPELESS - there were 2 small bits (actual bits) of chicken on each slice and the cheese was negligible - it was absolutely tasteless - we had placed a order for a third 1 which we immediately cancelled - TERRIBLE!! Pizza Hut is a global brand and THIS was surely not what is expected off it - Papa Jones and Joey's pizza are much better - this was a sheer waste of money!

I Placed an order of Big Pizza, garlic bread and Pepsi on 16th Feb at 1:18 PM . I got an sms that Pizza is out of delivery at 1:49 PM . I didnt got the delivery, so I called again for follow up at 2:08 PM . They said it is dispatched and I would get in 10 Minutes . It did not came, so I called again at 2:24 PM, they said it is aeady sent and I shall be getting in 5-7 Minutes .I did not lose hope, so called one more time at 2:44 PM, same story that I shall be getting it in 5-7 minutes . Finally I stopped following up, as it seems they were just bluffing me . Both the central point and the local Sector 110 Noida Unit . Very disappointed . I dont know whether any action would be taken or not . A highly dissatisfied customer Ashish

Dear Sir/Madam, We are one of yr.regular client since more than 7-8 years who loves to eat your pizzas.Today we had booked one parcel order to your Satellite-Ahmedabad branch (Shapath-III) worth Rs. 1116/- (Ref.Order no.13414).It was booked at 20.10 Hrs. but we got the delivery at 21.05 Hrs.It took 55 minutes to reach to us. I had a talk & complained about delay but i was told that we do not have standard response time in "Pizza Hut" unless until customer bargains (delivery timing) at the time of placing orders.I requested to pass on some discount as per yr.company's norms but it was refused by yr.customer care executive sitting at aforesaid branch. This is quite surprising & shocking instance for me.We do not expect such type of response from Pizza hut.I[censored] compare yr.service with other companies like Domino's, US Pizza etc.they never argue anything try to give justice to the customers. You are requested register my complaint & look in to this matter. Regards, Pratik Vaidya (Cell : [protected]) A-93, Prime Plaza, Nr. NFD circle, Opp.DLA School, Bodakdev-Ahmedabad. Pin 380054

Worst service.. I have placed my order at 8.11 pm with order no.[protected] with city centre, salt lake outlet which was promised to be delivered by 8.41 p.m... buti did not recieve it till 9.15 pm.. so I tried contacting them but the line was not getting connected. . Somehow I git the no. Of the manager n called him.. he told that my order is on way.. at 9.30 pm I again called him to enquire my status n then I came to know that he has missed my order n that will reach again in 20 mins.. n finally at last I got my order at 10 pm after 110 mins of wait.. is that fair enough.. plus the delivered pizza was not up to mark as it was not cooked properly. .we really regret that we ordered at pizza hut n had a uncooked pizza ..all the best for your future for your one on one free Wednesday's offer.. u r doing a good job in satisfying your customers n maintaing ur quality of product..