Pizza Hut India Complaints & Reviews

Can Pizza Hut charge Service charge and Vat charges both?
My Bill :-
Sub Total 632.00
Service Charge @ 10% 63.20
VAT @ 12.50 % 86.90
Total =782.00
They are charging more from the customers.
Kindly see to this issue ASAP.
Thank you.

Hi,
We ordered pizza yesterday from Pizza Put in Sector 20 Dwarka @ 8:30 PM. We also had a coupon which said that if we ordered one medium pizza then the other would be free. This was an insert we got in yesterday's morning newspaper.

Firstly, the person who took the order did not understand the offer and was confusing us by saying that he is not sure whether any such offer has been offered by pizza hut. Then my wife read out all the details mentioned in the pamplet only then he took out order and we were told that the pizza would be delivered by 09:05 PM.

When the Pizza didn't not reach us by 09:30 PM, my wife called up to findout why is the delay? No one had any idea and instead we were told that he would call us back after 5 minutes.

No one called even after 20 mins. Again we called & got the same answer that he will check & come back to us but no one called back. Meanwhile the time was 10:00 PM & we had still not received our order.

At 10:05 the order reaches our door & to our surprise we find the Pizza cold & unhealthy (there was dirt & loose particles) in the pizza. Moreoever the pizza's size was reduced. It din't look like a regular medium size pizza.

We returned the pizza as it was not in a state to be consumed.

I would urge you to close this joint with immediate before it spoils people with bad quality food.

Regards,
Bhaskaran Subramanian

Bill No: 24767, POS: 98
Date/Time:[protected]/ 21:05

I had guests at home. So we decided to order Pizza from Pizza Hut & our Guests were charged up. Srinivas from BDA complex (Banashankari, Bangalore) Center took my order.
In spite of asking him repeatedly, if the quantity that I was ordering was sufficient, he said the non-veg pizza was good enough for 3 people. It was such an embarrassment when we took the pizza delivery, that we found the pizza was not sufficient for even 2 people forget 3 as suggested by Srinivas. He was in such a hurry of taking the order that he forgot giving suitable recommendations to the customer. Later when I called up the customer care, spoke to Santosh first & then to Thomas (twice) who assured that they would deliver a complimentary pizza by 10:30pm.

It is 11:15pm now, the complimentary pizza has not yet come. This shows the unprofessionalism of Pizza Hut staff & utter carelessness towards Customer satisfaction. I am not going to recommend Pizza Hut to anyone & will ensure that people in my office & my neighborhood know my experience & refrain from buying any pizzas from Pizza Hut in future.

Thomas - Grow up boy, you are in a profession, learn to be a professional. respect the customer.

Regards,
Amarnath

PIZZA ORDERED AT 7.45PM TO BE DELIVERED BY 9PM

TILL 10.30PM THEY KEPT LIEING THAT PIZZA IS ON WAY FINALLY WHEN I CALLED THE SAID PIZZA

IS NOT READY AND WILL BE DELIVERED IN NEXT 15MINUTES

MY KIDS HAD TO WAIT FOR THE FOOD TILL 11.00PM WHEN I BOUGHT FROM OTHER RESTAURANT

BLACK LIST THIS COMPANY

Hi I ordered a pepperoni pizza from pizza hut at 8: 40 pm and i got my pizza at 9 :30 pm and i paid the delivery man and said its ok cause its diwali but when i came inside to eat the pizza i found that the complete 1 slice was missing.i called pizza hut that same time to send the delivery man back but they said that we will cal you back in 10 mins but they never called me so i called them back after half an hour and they told me that we are sending you another one and it would take half an hour more. i said ok send me another one cause i was hungry.but the pizza arrived at my place at 11 pm i.e, after one hour and by then i called them back to ask what to do as ots 11 pm and i wanted pizza at 8:30 and not at 11pm so now they told me that take that pizza and we will send another pizza free of cost when you want later, which they never told me earlier but after repited calls and so much time on the phone and me hungry till 12 am and i had to make dinner for myself that time they even did not leave the pizza at my place . they took the pizza and gave me my money back.so what can be done about this.please do something.
Details :-
Bill No :- S[protected]
Ref No:- 34C0024936
Date:- 11/05/2010

I was expecting couple of my friends and hence ordered pizza from Pizza Hut Saltlake Sector V, Kolkata. I clearly mentioned in the order not to deliver before 1:30 pm as they are expected around 1:30 pm. But the order arrived around 1:10 pm with the hot dot mark missing and when we had it, it became hard and it was not at all in a state which can be taken. I tried to complaint for the same but they just kept me putting on hold so that I get irritated and disconnect the call and finally they were successful after keeping me waiting for more than 10 minutes in two shots. This is the 4 time I faced issue with order and delivery. And every time there EDC machine doesnot work. Either you need to pay by cash or they will come after 15-30 mins with another EDC machine which again is not working and you need to come down from office multiple times to make the payment. And this time when they were keeping me on hold I clearly mentioned them that I will not order any more pizza from Pizza Hut.

i had ordered a veg pizza at pizza hut on saturday.all the items ordered were veg but due to the negligence of the waiter,he wrote the wrong name i guess & got us a non veg pizza.eating one bite itself told us its non veg,my mom started feeling uneasy due to it and it hurt her religious sentiments too.such negligence on their part is a shame to the restaurant.they serve us whatever they wish and are so irresponsible in their job.after a lot of talks too they did not give me the bill and after 30 mins of talking,arguing i had to leave without a bill.i have sweared never to step on its door ever again,truly a shame on pizza hut!

This incident is of last saturday i.e 4th Sep 2010. I had ordered few stuff from pizza hut pune at around 9:15 PM for home delivery and I was told that delivery will happen in 30-40 mins.

I called them back after around 50 mins when I didnt receive my order. I was told that they will look into the matter and call me back in 2 mins. I waited and when they didnt call me, I again called them back after 15 mins to enquire about my order. I got the same response that they are looking into the matter. Finally when I didnt receive any call after one and half hour, I called them back (hungry and frustrated) and told them not to deliver my order anymore. I have been using Pizza hut in other cities as well and never faced any such problems. Now I ll think twice before ordering from Pizza hut Pune.

We visited Pizza hut at Spice PVR,
1. we were told to wait since there was a rush, we stood for about 20 minutes then told the guy at the counter to take our number and call when there is a table for 2 since we decided to go to the opposite store (Music store) and pass some time. The guy at the counter took our # and said he will call.
2. We returned in 10 minutes and tables were given to other people who had come in long after us.
3. We finally did get a table after waiting for some more time and no one attended us for a good 20 minutes, till I finally got up and told the manager to atleast give us water if you cant take the order.
4. Water came after a long wait again.
We gave our order after a long wait- Peach tea, garlic bread/w cheese and half-half pizza.
5. Peach tea was drab and watery.
6. Garlic bread had hardly any cheese on it, as if they were doing a favour to us by putting a pinch of cheese on it.
7. Icing on the cake was when there was an insect frozen in the ice cube.
We lost our patience, since we are regular customers at pizza hut we did bear up with all the crap, but the incest was too much to take. when we showed it to the manager he was apologitic and changed the ice tea and replaced it with a one with good presentation and with the perfect taste they gave us another serving of garlic bread with a good topping of cheese, and we got a lot of attention by the waiter as if we were VIP's.
When we finished our dinner and asked for the bill we were told that we dont have to pay, I understand that the manager compensated for the whole situation and treated us really well, but this was appauling, we are treated well only when we complain what about the other times when we decide not to complain and just continue with the way things are going.
I would like to say that good treatment should be given to the customer with them haveing to complain.
The insect in the ice is a thing of concern as we can get sick...and not we wonder what the hygine standard of Pizza hut will be.

I will like to bring to your notice that we visit Pizza hut nearly every weekend.

Gurvinder Singh
[protected]

It was May 18 2010we went to pizza hut in ashok nagar and had pizza with my friends it was my treat and i paid it via credit card for the amount of Rs.3414. after a week (27-May-2010) back i was quite a surprised by the online statement it was swiped twice (3414 x 2). I informed both Citi bank but they refused to help me on this. they told they approved it we cant do anything about it. I dont even understand how can they approve two bills at a time where i signed for only one. they also asked me to conatact merchandise and i notified Pizza hut about this and they told we will investigate it before proceeding. but i waited more than a week but i never got back by them. every time i only called. i almost called 7-8 times in a week but they havent mentioned anything about this clearly. they were really testing the patience and no one yet taken the responsibility for this. both citi and pizza hut trying to cheat me and unnecessarily wasting my time by following up this for more than 10 times. Please some one take care of this after this complaint.

Dear all,

This is with the reference to my visit at pizza indore for a take away of pizza,when i visited the outlet a person named Mr.Mukesh Giri attended me, his bhaviour towards me was ridicoulous and pathatic, when i gave my elite card to him for discount it was been thrown at my face stating that we don`t enertain this card for the pizza that has been ordered,i was been treated so bad infornt of other customers that i was not able to answer anything, this is only one tpe of instatnce that i am highlighting, request you to kindly take this matter with the Co. as the compalin was been parked with the Co. but have received no revert on the same.

Details are as under:
Name:Anand Saraiya
Phone no:[protected]
E-Mail:anand.[protected]@gmail.com

I, Ashish Kumar gupta, when came to home after attending my office schedule,I called up tp pizza hut for first time and enquired about the options available of the pizza which are cheap and good.The concerned person named ramesh who is attending our phone has told us only one option which is the costlier one i.e exotica costing Rs.213 small size where as when it has been delivered to us we have looked to the menu of the pizza hut and found that the range of pizzas start from 79 for which he has not provided to us any information.Thus, we have been provided with the wrong and incomplete information.so, now I want redressal of my compliant at your earliest.For your information the loaction of pizza hut from which we have booked our order is at lajpat nagar II.

Regards
Ashish Kumar Gupta
B-170,III Floor,
Jangpura-B
New Delhi-14
Ph [protected]

Dear Govt ,

I'm Pranav Shende (Residing Aundh ,[protected], [protected]@gmail.com), working as product executive in Spinco Biootech Pvt Ltd, today I ordered one Pasta of Rs 155 and asked for 500ml Pepsi bottle , Its mentioned on the brochure of Pizza Hut that all beverages will be charged at MRP , but they are charging Rs 26.67 , while MRP is Rs23 , apart from that they are imposing VAT on the total bill of 181.67 is 22.70 rupees , these all calculation are wrong , Plz check it out herewith attatched the copy of Bill. Thanks

I had ordered for a Veg Exotica Medium pizza from Pizza Hut Bangalore on 16 April 2010 evening. This is priced at 315 rupees plus tax. The item they delivered was Simply Veg medium, priced at 175 rupees. The delivery boy mentioned Veg Exotica and I didnt bother to open the box and check before he left. Later I realized that its the wrong pizza and called Pizza Hut and informed. They told they will look into it and call me back after 5 minutes. Since there was no call till 15 minutes, I called them again and they said that they will deliver the replacement pizza within 30 minutes. I waited for 1.5 hours for the replacement but never got it. Finally I had to eat the Simply Veg pizza which had already gone very cold.

I have made a decision to not to buy anything again from this pathetic shop.

Dear Sir or Madam

On 19/03/2010 we ordered vegetarian and non vegetarian pizza’s from Pizza Hut. The bill number was: 93755.

The pizzas were delivered to our office at 21.00 hrs. At the time of delivery the delivery boy did not segregated the vegetarian and non vegetarian pizzas. He said there is tag on non vegetarian pizza. Hence we believed in him and did not ask any further question and paid our bill.

Sir my family is vegetarian and we never ate any non vegetarian food. However on 19/03/2010 because of Pizza Hut’s negligence I ate non vegetarian pizza. I realize this when one of my colleague told me that this is non vegetarian pizza. Once I realize this I called Pizza Hut on 39883988 and I spoke with the restaurant manager Mr. Diago Dias and he replied that ‘sir galti ho gaya abhi kya kar sakte hain’ he wasn’t feeling guilty on the contrary he was so casual and said that they cant do anything now as mistake is already happen.

Also I spoke with delivery boy and he confessed that there were no tags on some pizzas which were non vegetarian. Then Mr. Diago Dias gave me the number of Mr. Anal Patankar who was heading the Mumbai area.

I spoke with Mr. Anal Patankar and he said that they are at fault and will like to resolve this issue by compensating my bill amount. However I told him this is not a matter of money rather its matter of feeling and emotions. Hence he said he will meet me on Monday to resolve this matter. Also in the call I asked him if you want I can give you the pizza boxes for evidence however he said there is no need for that and he will meet me on Monday.

Sir this is not just an incident but something which I will regret for rest of my life. Sir in my 25 years of life I never ate any non veg food but because of someone’s negligence I will suffer for rest of my life. This has caused me a mental trauma and emotional distress and I feel inferior to what I was before.

This has also cause distress for me and my family because this has never happen before. Sir I would like to log official complaint against Pizza Hut for their negligence and the distress and emotional trauma this has caused to me and my family.

Thanks & Regards
Manoj Solaskar

It was a Sunday evening in January, more specifically the 24th of January, 2010 ... had ventured en route some shopping, with my family into the Pizza Hut at 22 Camac Street. The initial wait was around 15 mins (time starting after being seated at the restaurant, leave alone the one hour waiting time outside) just to be able to talk to the waiter and request for a glass of water. In around half an hour the initial starter arrives, but no water. Understand it almost took me around 45 mins (time starting after being seated at the restaurant) when I could get my son the desired glass of water ... more surprises on the way when after waiting for a further 30 mins i go wondering about the Pizza that was ordered ... "on the way", I am told .... in next 15 mins, I am again corrected as the order is badly burnt, would have to wait for 15 more mins .... being badly "pissed off" I ask for the manager(Chris !!), who arrives shortly to tell that he is sorry ... blame it on the conveyor belt that got stuck he says ... I explain to him about the very poor service that we have received and my experience with Pizza Hut elsewhere in the globe ... shortly we are serverd Pizzas, however not the ones we ordered .... but food anyway, we do not complain ... Chris is apologetic, remember Sunday evening, a full house, Chris asks for my visiting card so that he can extend an invite for later, he says for myself & family .... on his persistance I leave my name, number and address, however yet to receive even a courtsey call as of date .... well the whole concept of Service here is not understood ... you have a unhappy customer ... pacify him whichever way you can ... so all you guys thinking about frequenting Pizza Hut Camac Street .... think again ....

Was shocked to see a cockroach in my pizza (Pizza Hut). Don’t know how many I ate before I discovered the last one in their family. Immediately after I made a complaint call the same delivery guy knocked my door and this time he looked petrified. Gave him the box with the Pizza and Cockroach and took a snap.
The Cockroach in the Pizza may not be intentional. But negligence is also crime and punishable.

The staff at Pizza Hut don't smile, their clothes were all stained and dirty and not ironed, they were rude to their customers, their nails were dirty, their is one girl who has a STD on her hands and she is serving food to the public, and who was flirting with the male customers with her big boobs, their conduct is disgraceful. They had a young girl who was doing food run and cleaning tables, in-fact the only one that I seen smile to any of the customers and doing any work , and all I could hear was the staff and manage res also slagging this young girl off, who was just doing her job, but you could see that she was getting very tearful by hearing them. To me and the company that I was with, think that this is discrimination and to be sitting in a restaurant listening to this being done by the staff is disgusting and rude. My friends and myself shall never enter Pizza Hut in Livingston ever again or any Pizza Hut for that matter. Last but not least, the service was rubbish, we waited 10 mins before we gave an order, 15 min later we were then told the chef made it wrong so he was preparing another one, then 10 mins later the pizzas came out cold and not what we had asked for, so on this, we ended up leaving never to return.

NEED JUSTICE:PIZZA HUT APOLOGISE TO HITESH & ARJUN...

My Brother Hitesh Arora(29) and Arjun Dhawan (24) were dining at PIZZA HUT, Janak Puri, District Centre,New Delhi ..When the soup was served , my brother discovered a packet of "Silica gel" which is poisnous.Hitesh called for the waitor and complaint about the faulty poisnous soup..The waitor took the old soup back and returned with a new soup..Hitesh insisted that he wanted to speak to the manager and bring it to his notice.Hitesh wanted to take this fault of Pizza Hut in writing from the manager. The manager started apologising and said he could loose his job if this matter was reported .Hitesh let the matter go.. hitesh and Arjun got pacified and ordered some pizzas and started eating..They barely took a bite and a waitor hit a chair on hitesh's head,,in seconds people dining there ran out and the whole Pizza Hut staff rushed towards them with glasses, bottles and plates..They locked the premises and hit them.They hit him and bursts his head..He is hospitalised and undergoing treatment..I want strict action against Pizza Hut..This is an International MNC and its a family restaurant. We are risking the life of many by just letting them go scotfree..
Need Help to sort this misbehaviour..This could cost us a precious Life.It could happen to anyone..

The staff got so scared and aggrevated that to hide their fault,they got down to this dirty act..

I only want such employees to be punished so that Pizza Hut does not hamper its worldwide reputation.

Thanks & Regards
Ishita Arora

I have just returned from pizza hut in Bedford and am very annoyed.
I decided to take my husband and daughter out to pizza hut. We ordered our starters and they went down fine and when it came to our pizza being served the girl brought it to my table and then as she went to put it on the table the whole pizza landed on my lap and new dress!! :( And then told me she would make me another one.....to which i did not want as my new dress was covered in tomatoe sauce, cheese and all the other toppings from the pizza...
They did not offer a refund or a cleaning apparatus for my dress.
I will NOT return to pizza hut in the future!!!"