Pizza Hut India Complaints & Reviews

Very disappointed with your service..today I ordered pizza in delhi for home delivery at 11:37am and as per your half and hour policy it was supposed to be delivered within half an hour or it should have been given for free..after few minutes got a call stating that the pizza would be delivered by 12:30pm as the karol bagh pizza hut branch opens at 12pm..I agreed to that also..again pizza was not delivered by 12:40pm then I called up customer care again and they said that it will be delivered soon..finally aftr making 3 calls pizza was delivered at 12:57pm and to my surprise the delivery guy was not ready to go without money whereas as per your policy this pizza would have been delivered for free..he said to us that the outlet opens at 12pm and then it takes 10mins to heat the oven and further excuses..when pizza hut is not serios about what the advertise then why to fool customers with this half an hour or free pizza policy..to my surprise I ws charged for 5 ketchups as i asked for it but aftr delivery boy left with money, I realized that he didnt even give ketchups..we called to the customer care again and explained the whole situation to them..it was told to me that the manager of karol bagh outlet will call up and will refund the amount..but nobody even called leave about refunding the money..my order number was[protected]..I am not pissed off for not gettin the pizza for free but pissed off with your service and your false claim to deliver it with in half an hour or get free..dominos delivery system is far better than yours, atleast they deliver what they claim unlike you..I am never gonna order homedelivery from pizza hut..hope your management looks at this issue..

Dear sir We order today pizza worth Rs.515/-(pan medium paneer vegor) &(pan medium country freast) buy one get one free Chk 7274. Mar 12'14. 8.21p gst Delivery from Pizza hut india A unit of Pizzeria pure food restaurant shop no 16/17/18 Krishna complex kothrud pune 1052 Ghole R Please let me know what quality a pizza hut is maintained..and why should I order next time here. It was my First and Last order..i am not at all satisfied. with the same. Please find attached picture for your information & evidence. Please update me regarding the same. Regards Amol Shirgurkar [protected] Customer.

This mail was dropped on March 7th by getting an email id from Customer care of Pizza Hut on same day of Order booking From: Sandeep Mehra [mailto:[protected]@gmail.com] Sent: Friday, March 07, 2014 11:56 PM To: '[protected]@dil-rjcorp.com' Subject: Feedback of my Order from Mobile No.[protected] dt 7th March 2014 Dear Sir, This is to appraise you and give a feedback on one of the most unsatisfactory experience from Pizza Hut I placed an order over tel Number[protected] at 9.48 thru my Mobile no.[protected], Where I ordered for One Italiana Big Pizza and One Pepsi to be delivered to Sandeep Mehra Orchid 1410, Paramount Symphony Crossings Republik, NH-24 Ghaziabad - 201009 On me asking, about expected time of delivery, I was told that it will reach in 30 min which was fine However after 35 min when I reached customer care number to enquire the status of my Order, I was once again told that in next 5 min Pizza will delivered This was 10.27 Min However Finally I got a door bell ring at 10.35 and Deliver boy delivered One Big Pizza which was too cold to be eaten …He himself admitted the same and apologized for that But Sorry to say … He forgot to bring Pepsi which was ordered along with the Pizza ……… He once again went back & after 10-12 min brought One Diet Pepsi, , ( God Knows who gave an order for Diet Pepsi ) Sir, You can understand amidst this what could have been the status of Pizza … Finally I opened the Box and saw, Pizza was not at all eatable as too cold … being bread it was very difficult to chew .. Anyhow We could eat and finish as it was from my hard earned money which I paid to the boy Few Snapshot which I have taken of the Pizza is attached for your reference I need an answer from you ….. Is this the delivery status of Pizza hut You say .. “ We belive in Quality .. which was missing in my order” Very Very Sad experience from PHD, Infact entire my plan to have a Pizza with my family got spoiled . With Regards Sandeep Mehra [protected] / [protected]

This is pizza hut CMH road, Bangalore. Taking the elevator to the 2nd floor means inhaling the trash smell which is overpowering and suffocating. To use the stairs is another problem - its narrow and un-kept. Its the choice between the devil and deep sea and the effort of the retaining the food in one's stomach. Horrible approach and the staff are not making an effort to do something about it. Also they dont serve mustard sauce!

Worst ever experience with PIZZA HUT. Yesterday night was sitting wid my cousins n decided to order a pizza. Thought it to order from PIZZA HUT... Ordered at around 8:30... Got a address check call too... 9:15 the delivery boy calls n we find out that he is reached a wrong place... N with the worst ever attitude we hear WE DON'T DELIVER at C G Road... We call the call center with our order no. 9958 where our address is correct n when we are arguing with them we hear an arrogant THANK U instead of a sorry... NO PIZZA n all this tantrums as they were late n wouldn't want to pay for late delivery... N this is not the first time for us... PIZZA HUT Ahmedabad sucks!

We received completely charred & cold & hard as rock garlic bread and big pizza medium Italayan today(9-Mar-14) from Banshankari 3rd stage Bangalore 61 PHD after placing more than 1hour after repeated enquiry . When we called again to complaint, were placed on hold for more than 5 mins & then told the the restaurant manager is busy & will get a call back after discussion with manger. The call never came... order no : 8709 thank you, Vinutha [protected]

pizza hut in electronic city phase -1 bangalore called PHD is the worst place in the world. There store manager Mr.Mruntunjay Nayak was the worst manager we can see,

See my order -

Dear rakesh, Thank you. You have just ordered the ultimate treat for your taste buds.Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Bengaluru - Electronic City.Your order no. is[protected]placed on 09/03/2014 15:05:43)Delivery time is 09/03/2014 15:36:00 approximately YOU’VE ORDERED1 X Farm Hut BPRs. 259.00 1 X Big Pizza1 X Medium.1 X Farm Hut
1 X Cheese
Sub totalRs. 259.00Tax (Service Tax + VAT)Rs. 50.37TOTALRs. 309.37Your chosen payment method is by CASH. The total payment due at the time of delivery/pickup is Cash on Delivery.
Click here to track the status of your order**This
is an order confirmation only and not an invoice, which shall be
provided along-with your order (at the time of delivery/ pickup)If you have any queries regarding your order, please call at +[protected]Enjoy the yummy Pizza Hut delight and give your taste buds a satiating treat. Pizza Hut DeliveryPlease do not reply to this email as this is an automated confirmation.


Called store three to 4 time, 1 they told your oreder will deliver in 15 min, then they told they dont have big pizaa and not proceed the order. Then there was worst interaction with there store manager Mruntunjay Nayak.

I will suggest not to order pizza from pizza hut as there systems are very poor, No good staff. Poor service

Had given an online order[protected] around 12.45 at noon.Later on got a call from pizza hut stating not availability of Garlic bread.As we were very much hungry and thinking about the overhead of ordering again, i told to send what was available from my order.I was promised delivery in half an hour.There was no order after an hour also. When i called up the customer care number, they told the delivery was out and would be arriving any minute.They even didn't cancel the order. Now its been around 20 minutes from that call and i have not got the deilvery.After waiting around one and half hour for nothing we have to look out somewhere else for lunch. PIZZA HUT Delivery suckss..

With reference to Order No.[protected], I want to state that we are one of your regular customer. It is very disappointing to register the following complaints: 1. The pizzas we had was absolutely without cheese. 2. The size of the medium pan pizza was reduced. 3. The term 'Hot' was not mentioned on the packets of the pizzas delivered. When asked, it was told not to be valid for Wednesday (1+1 offer - PHS01) 4. The crust of the medium pan pizza was too hard to have. 5. The quality of the pizzas detoriated and considered as worthless. 6. It seems as if your company devalues the worthness of money effortly earned by customers. Next time in future, we have to think for some other alternative. Regards, Sucheta Sarkar [protected] D-90, Sector - 27, Ground Floor, Noida

Dear Concerned

Today (05-Mar-2014) i have been to Pizza Hut RT Nagar Bangalore with my wife and ordered Garlic bread with cheese and Medium Pan Chicken Crunch Pizza .First the guy brought my garlic cheese bread and i felt it bit dry but was eatable since we were hungry, In another 5 minutes the guy brought our ROYAL CHICKEN CRUNCH PIZZA. We were really surprised to see the look and feel of pizza .It hardly had any cheese or chicken or capsicum or anything that is mentioned in the menu card .On the top of the crest little bit of cheese as the same quantity as we got on garlic bread but from inside it was jus raw bread kind of stuff .We were so damn unsatidfied with what was served .
At the end i called up the guy who served and asked him if he served Pizza or a normal Roti .He introduced me to the manager there and there again I started explaining him all the above story and he started trying to convince me telling this pizza is low cheese one bla bla bla and finally from his mouth he unknowingly started telling pan pizza will be rich whereas large low crest will be less cheese pizza cos he was in an impression that i have ordered the large low crest one .
He then told me sorry apology and the normal final call that is we will serve you another pizza which I denied .

Guys you might have felt my essay boring or lame but this is what happend to me today .My bill number is Chk 9186 billed at 08:06pm

Hello, My name is Bhargav. Today i called 2 times for Home Delivery. First time i am not sure that my order placed of not, So I call second time, customer excessive told me that you order is not conformed but i sent your all information to your city store, they call you in few minuets.But I haven't get any call from Store (RAJKOT). Even I have the number of store manager (Mr. Rameshwer), so I try to call him regarding this issue but he Didn't picked my phone.Recent I ordered on this same address before two days ago on Sunday.. You can check on your system..

Pizza Hut introduced The Big Pizza offer at Rs. 199. They claim to offer a "big" size pizza at just Rs. 199. On looking at this my friend and I visited the Pizza Hut outlet to avail this offer. We looked at their menu and found out that they don't serve any big size pizzas. They have small, medium and family (large/big) sizes. We expected a Family size pizza to be served since it's a big pizza offer, they can't serve medium. When we received our order, we got a medium sized pizza. We asked the server and she said that this is what they serve for this offer. We checked the print ad of the offer carefully for any terms and conditions which might give an idea of the size in terms of the diameter or any disclaimer saying that they would serve a medium sized pizza but, we didn't find any. Even in the video ads for the offer (on Pizza Hut's website) they show a fairly large pizza being served to people. The size in the video ad without a doubt is much more than what they serve. Someone will have to either be incredibly dumb or visually impaired to not make out the difference between what is promised and what actually is being served. In this way, Pizza Hut has come up with a very misleading offer that promises a "big" pizza but serves a medium one instead.

Last Night (3rd March, 2014) i had traumatic experience at pizza hut. I went to Phoenix Market City Store (Pune, India) with a friend (Dine In) and ordered Farm Hut (Veg Pizza) and they served us "Non Veg Pizza". I am vegetarian and never eat any kind of meat, etc. It was my friend who identified that it was chicken pizza. It deeply hurted my religious sentiments. Pizza Staff was not even sensitive about it and we were charged complete bill since we have not created any scene and complained politely to them. How can i ever trust Pizza Hut again that they are serving me right order .

The following is a complaint regarding the dismal experience faced by me on the order of a pizza from a branch of Pizza Hut in India, chennai. I had placed an order fit a tomatino pizza which was promised to be delivered within 30 minutes time. Pizza Hut failed to live up to it's promised as the pizza was delivered to me after 80 minutes from the time the order was placed. To add to the misery it was really disappointing to see the way the pizza was cut. It clearly showed the lack of interest that Pizza Hut possess in serving its customers because I believe that no pizzeria would ever cut a pizza the way it was cut and delivered to me. Pizza Hut being such and established and well recognised brand of food chain has been a major disappointment and hence I wouldn't refrain from saying that it could be the last time I order for a pizza from Pizza Hut. The following are my contact details followed by the images of the pizza that was delivered to me and also the bill that was given.

I have ordered pizza for two - combo at 9:28 PM. I have not received it even after 1 and half hour. I have been big fan of Pizza hut and almost every fortnight, i have order delivery, usually they delivery within 45 mins... but this time they were very irresponsible and no one called and no delivery... The delivery number is 8177. Please do take action against them. I have a SMS copy of the order.

I had ordered Pizza yesterday & call log as per the invoice is 20.34 with Vasant Kunj New Delhi outlet. The promised delivery as printed was 21.35 ( One hour) . Order left at 21.45 & delivered at my Vasant Kunj C-8 sector residence at 22.20 Hrs. It was not warm at all. I even made a call at the call center around 22.00 Hrs enquiring about the order & was informed that concerned local outlet shall revert. No body reverted & even asked Pizza delivery boy to talk to outlet however call didn't go thru & it was a faint 15 secs call which ended without any discussion. This has happended last year also. I think outlets are grossly short of resources ( Kitchen & delivery staff ) however why are being customers taken for a ride ??? Pizzahut must explain this. The invoice attached herewith. Vikram

I been ordering a pizza from pizza hut on 26-feb-2014 on there customer care number 39883988 as they where having some technical issue they said my near by store will give me a call, as in some time i got a call n he promised me i will get my order in 30min, after 40 min when i called them on store number they said they have not yet taken my order as as when, I requested for a discount they said i will be only getting a discount of 300Rs on my order where they say 30min or free on pan plate as i said this to them he said i cant do them (were clearly i could hear him asking to some 1 shall i give him this discount or no were the other guy whom he was asking he said no0 he said he can only give a discount of Rs300 as i raised a complain in customer care but yet i got the disc count of 300Rs i had to pay the rest amount my complain number which i got from customer care is[protected]

I had ordered 3 Large Pizzas from Pizza Hut, Chennai - Taramani Ascendas Food Court Branch on today 26th of February 2014 at 9pm. Firstly the pizzas reached about 45 minutes after the order was placed and upon opening the boxes at my residence, all the 3 pizzas were crushed and the slices were stacked on top of each other. More so the pizzas were cold as well. All this when the store is less than a kilometer away from my place of stay. I have paid a total of 800 rupees for these pizzas and am bitterly disappointed and will never order from pizza hut again!

Dear, I have order the pizza to the pizza hut ganpati plaza m.i .road but they did not provide the till 1 hour and they are not responding in the good maner, when one of my colleague gone to pizza they told him to take by himself and i am the regular coustomer of the pizza hut. Name -- Rohit Number-- [protected] Delivery Address--- Ganpati Plaza

We tried ordering pizza starting at 3.30 p.m, from our office after coming back from a meeting. Everyone were hungry, that's the reason chose pizza hut thinking of timely delivery. But after calling 3-4 times also they didn't take the order. They said there's some technical issue and will call in 10 mins. But we never got any call back from them. We waited till 4.30. In this case they can straight away tell the customers that they are not taking the orders due to technical reasons why making them wait saying we'll call back. Pathetic service from KFC.

Arun
[protected]