[Resolved]  Poorvika Mobiles — Defected mobiles phones

i purchase celkon cell from poorvika at pallavaram cell phone on and off suddenly enquire about this pl visit our service center at chrompet and take bill also but i request give duplicate copy me visit our head office at mambalam . attending excutive not respond to while selling given treat well not now why...


ramesh

I have purchased celcon mobile from poorvika, Nanganallore Chennai fake price 1000/- extra from other shop and their website. After that I have asked from showroom they are not responding attending other new customers, My experience in poorvika Nanganallore, is worst . please

I purchased a xolo x 900 on 03 mar 2013 from Poorvika branch at Mahalaxmi nagar - Chennai - 73. The mobile went dead on Jul, 2013 and same was given for warranty repair at your branch on 31 jul 2013. The same has not been repaired or replaced till date. Every time I approach, its another 15 days. In between the manager offered to replace the mobile with an inferior model which I refused.I pay an amount of Rs 15000/- so that I could buy a mobile of my choice - not that of Poorvika.You also know as the time passes the mobile becomes out dated too. Holding my mobile for service so long with no assurance from your side is unbelievable. You are requested to revert back on this issue. My purchase bill number is 25750 dated 03 - 03 - 13

Regards,

Srekumar Kondayil

Dear friends,
I purchased mobilel phone from Chromepet Poorvika & with in day i noticed that products was not working properly(Noice in calls) & i went to the store & they were not responding properly & saying me to service centre .
And i got frustrated because of the sellers in the store already then those guys tested my mobile and says"YES, it is defected mobile"
But they are not replacing :"Worst Poorvika"

This is a big and new showroom in poorvika/.Cheaters Cheaters..

They can cheat the rich people, why cheating with poors...because we are nothing to them...
So friends don't buy from Poorvika pls. Go to any other company showroom other than poorvika.

When i asked manager address, those guys not giving too..

Krish
[protected]

Hi Friends,

Recently i gave my Samsung galaxy (S3) for service in Poorvika - Ramanathapuram Branch.
The following are the conversation:
Day 1: The Poorvika service man told me that i will check and call you
Day 2: He called me and tell me that "Power key problem, need to replace".
I ask him the service charge, he told me Rs.2500/-
I am surprised and tell him i can not spend this much amount.
Suddenly he was reduced the amount to Rs. 2000/- . Again i bargain then he will reduced to Rs. 1500/- and this this final amount.
I don't know how they reduce the amount. I am not trust with their words, so i bring my mobile back with out service.

Then i visit Samsung service center at Saligramam, chennai. Give the mobile, with in a minute they found the problem, Actually the problem is Hold key is not working, this needs to replace and need to Software update total cost is Rs. 315/-
With in two days my mobile problem is resolved.

Why the poorvika people do like this? So please don't prepare poorvika for anything.

Thanks
Bala
[protected]

Dont buy in poorvika, i brought a sony z n express avenue, chennai... wen tey opened the box the scratch card worth rs.1000 was missing... wen i askd tey r tellin we r not respnsble for tat n plus tey told f giving me a sony boom headset with the purchase like tey dnt hve tat headset n stock i went aftr a week, , really pissed.. tey gave an cheap local headset... cheaters!!!

Poorvika Mobiles — Flip cover price issue

On 28/3/2014, Flip cover second quality was purchased, price is Rs 600 which is very high on comparision. Bill no: 16784, Aminjakarai(next to Billroth hospital). Yesterday, I went there to check the price value, but there was no proper reply from your side .

poorvika service center are guys... i dont knw y the [censored] they are keeping a service center

YES POORVIKA IS TOO BAD... when i went to store reagrding to buy unit2 at that time out of stock they took my number and told cost 6700... after week when i went back to buy it... they told 7200 RS ... its too bad porvika ... i waited for a week and went back 3 km to buy in poorvika... tooo bad response

very poor customer service at virugambakkam poorvika center past 5 days[protected] i given the MICROMAX CANVAS 2 A110 MOBILE service to that center for mobile touch was broken then i most of the times ii went to the center finally[protected] touch replaced but mobile receiving speaker not working properly then i given to the mobile Mr Sathivel they told to be replace the speaker but wait 15 minits i tell ok replaced but i waiting 45 minitus morning again told that person i informed to my chief engineer he will come tomorrow confirmed your mobile ready and will given at 20:00 hrs in between call after 15:00 hrs but i called they did not pick. i call local center they told he go to meeting .

i told strictly i go to my native place tomorrow[protected] evening please give before 19:00 hrs.

please replay my mail: [protected]@gmail.com

Compalin regarding my nokia lumia 720 window phone .. I purchased phone from poorvika .phone was working good for months but after 2months there is prblms in display, bettery and charging problem I went to poorvika shop and informed to poorvika guys dey sent my phone to kanchipuram Nokia care. Aftr 2months again problem in display home key back key and search key in display was not working.. again I went to poorvika shop and informed them that again display problem. After that they told me that they send my phone to head office of poorvika aftr 40 45 days they repaired my phone (don't know from where but they told me they given my phone to head office paprika.. ) when I rcvd my phone from dem aftr repaired I checked dat display is working good just like before.. but I went back to home what I saw is camera and flash is not working.. i was again went to poorvika inform all the metter and dey suggest me to go nokia care directly aftr that I went to nokia care Chennai in broadway. They opend my phone den they noticed that flash is broken .. they r not ready to repair my phone in warranty time... I came back to arakkonam poorvika and told dem all d story and dey also not accept my phone . They told me that do whatever u want but we r not except ur phone ... please resolve my problem... defect from whr phone was repaired not from me..

i have purchased sony xperira c mobile on 0 percent EMI interest from my credit card in poorvika mobile, thiruvottiyur, chennai ...but the very next statement to till date found bank has put interest for the purchase made from the poorvika mobiles . when i asked all ends from sales to customer care people of poorvika mobiles no one has responded for last 6 months.
So friends don't buy from Poorvika pls. Go to any company showroom but not to poorvika.

Dear Sir/Madam


To the Concerned Authorities, I would like to address the
Grievance regarding the Purchase of my
NOKIO Mobile – 108 Model


Issue Recap :


My Intention of Purchasing was a Gift for my Aunt at Kerala,

As I was planning to go to Kerala on 13th/March, I purchased this mobile near my office – Hopes Location – Coimbatore ;
“Poorvika” on 5th March - 2015

As it was a gift, I didn't Opened the Box and I took it to
Kerala, [ I can Produce Train Tickets ] . On 15th Sunday, My Aunt
Opened the Phone box and made a first call .


During the First call itself, we could make it that the
particular speaker was not working, as we could not hear/speak,

When we switched on the Speaker Mode, we could hear ? But
in normal mode we could not hear .


So I repacked and visited Coimbatore on 16th
Evening and reached poorvika on 18th Wednesday and reported this
Manufacturing defect .


Service at Shop :


Initially the service person discussed and asked me to sit,
so they could give me an another phone .

Later they went to the Manager and after that a Lady came
and set, that the Bill is on 5th of March, so Two weeks,
Generally it should be within a week .

so I replied that I just used this phone on 15th
? Then she replied, then we can check when the IMEI number was activated, if
it is within 7 days, we could replace .


Agreeing this statement, I
agreed to give the phone along with the scanned bill and left the show
room .


Next day, 19th Morning, I re-visited the show
room again, I discussed with Mohan – Account manager of the showroom . He said, we also support customer and said .

Billing is not an issue, if
the Nokio agrees, we could replace, even we can provide duplicate
bills with post dated, only issue is IMEI usage ?


I replied, yesterday as your manager said, kindly check
the IMEI no and check the usage . If it is with in less than 7 days, kindly
replace.

He said, That is what he also has communicated to the boy,
who has taken it to the service centre and we will wait for the feed back .

While leaving also, I informed if Nokio is declining, I
would like to know the IMEI usage data in written form / Hard-copy report, so I
could approach consumer court .


In afternoon, they called me and said they they won’t
replace it and they have serviced it .


Area of Concern :


1.
The Phone was given only to verify the IMEI
usage and now they have serviced without my knowledge and reverting their own
words that I provided for service ?

2.
And they say, that it is a Software update for
Speaker Issue ?

3.
I called the customer care at [protected] – I
addressed my Grievance, An Lady
Executive said Initially within 4 days of purchase you have to revert ? you can
find from the recording

And in the midst of conversation, she
said that when it is out of our sale, we are not responsible for replacement ?
only service warranty applies .


This is COMPLETE misguide of
customer, where you could have verified
my IMEI usage ? But u conflicted your own Inputs .

You serviced saying it was a
software update ? u said bill is not an issue, u can produce duplicate bills ?
but now Everything they want, is to wash the hands saying that Poorvika is
just a Point of sale,

Even when a Product has
manufacturing defects and went out from the point of purchase, we have to
accept the defective product and get it serviced .


I wanted to Escalate this Issue to Top level, but they
failed to provide any number,

I don't know, they have given [protected]@poorvika.com & [protected]@poorvika.com to contact, I will try my level best to
reach top level to get it addressed .


Till now I have not got the product from showroom, I will
wait to reach the top-level ? Let me explore some options to get JUSTICE, so
it won’t impact another poor Customer .