[Resolved] Reebok India — POOR CUSTOMER SERVICE | |||
Dear Sir, I visited your only store in Durgapur, West Bengal at Junction Mall. I was really surprised with the nonchalant approach of the salesman. When asking whether they had one particular model , i got the answer , we have whatever you can see. When i asked for my size of another particular model , i was told by one of them that they did not have it . Suddenly another salesman appeared from nowhere and dug out the size asked , from somewhere which was quite an old piece. When i said that i wanted a new one , he simply said i had to wait for one month. When i said to him that i will give him an advance for the shoe and place an order, he replied , it makes no difference. Also the attitude of all three salesmen was like take it or leave it . This is something i have never seen in a Reebok store , utterly pathetic. oooooooooooooooooof Guess you need to take a look. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
sir, i have purchase shoes from rebok shophy, wardhaman nagar, nagpur, maharashtra(India). after 15 days, it was torn from firnt side of shoes and also it sole gets up, i immidiatly complaint, but they not responded. after that i have sent letter to Gurgoan, and also follow up with Mr.Lambe on daily basis, but nothing happen anythings. please help, what i should to do.
I went reebook showrooms yesterday at junction mall on 8:10pm .there was close tag hang at door and two guys sitting inside l get inside and request them that my brother want to buy shoes&they came from dhanbad for buying shoes of reebook if any arrangement done tnen it will be gratefully to u but they replied very roodly that time is up nothing should be done now.is the showrooms is only for show or for businesss.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
1144
Pending
0
Resolved
441
+91 12 4412 4100
+91 71 5225 1782
+91 11 4747 6001
7th Floor, Unitech Commercial Tower-2, Block-B, Greenwood City, Sector-45, Gurgaon, Haryana, India - 122001
View all Reebok India contact information
Reebok — PATHETIC CUSTOMER SERVICE
Dear General Manager,We had purchased a school bag of your highly esteemed company during sec/third week of august 2008, however the school bag developed a defect and was returned in your showroom at Ashok Vihar outlet, on 19 September 2008, vide reciept No R101867 and remark endoesed as ''BROB STITCHING'',
We had purchased the bag on sale for Rs900/ and having the MRP as 1499/. We were assured at the time of purchase that any complaint would immediately find a replacement, but to our utter dismay in spite of our repeated requests we have not been able to find a replacement.
We have also contacted Mr. Saurav, the in charge for such matters who only made empty promises and has now stopped attending to our calls, which is unbecoming of an official of your reputed company. When we asked about any higher authority’s number, he even refused to give us any contact information. This kind of an attitude was never expected by us from such a reputed company. We have been ardent users of your products for the past 08 yrs, actually our wardrobe proudly boasts of only products of your brand, we have never felt cheated except for the instant case.
May we request your personal indulgence in sorting out this problem and giving us the replacement and not the cash coupon.
Our earnest request is that please do not let us loose our faith of 08 yrs and change our loyalty to some other brand !!!
Hoping for a favourable action,
B S Thakar