Reebok India Complaints & Reviews

on a visit to ur bhubaneswar jana path store with my uncle to buy a shoe for him
the staff didi not satisefied us to buy
after we get out side walking towards road the plate was damaged wher i fell down there
this wonder me that the staff who loking only business not the maintance of there ways to their walrd class comapny's showroom
people came with the comapny only not the people worked there

I bought a pair of Reebok shoes on 2/12/2012 from Reebok franchisee outlet at Palampur (S.D.Stores) worth rupees 2299.00. A problem started came up after the 5 month o[censored]se. The inner cloth torn off and a plate fixed inside at the back of shoes displaced from its place and now it hurt my feet. I could not get time to go to the store to tell them the encountered problem. I went to the store on 20/7/2012 and asked them for the needful to be done but they totally refused with the wording that 6months warranty period is over so nothing can be done now.
My question is, Is this the time period more important or the belief in the brand is more important? I complaint them in the 7th month of purchase of shoes, shouldn't store keeper report the complaint to the company about the problem customer met.Why to buy costly branded shoes if customer problems can not be treated?
Parikshit Bali
VPO - Paprola
Distt- Kangra (H.P.)
[protected]

I had purchased a pair of Reebok shoe paying rs 5200?-. The sole got off after 13 months.
The shoes are too fancy and too expensive.
They are chaeting the consumers in India.
I have not seen a bata shoe where the sole went off.
Reebk sells very poor quality shoes in India.

I purchased the Reebok Jogger Sports Shoes from Sector -8, Rohini from the Reebok exclusive showoom on 8/04/2012 @ Rs. 1800/-(Full rate). But it seems that after approximately 3 months. the sole of the shoe leaves the pasting. It seems the deficiency in the shoe/Reebok company. Where should I go now for my problem. If there will be no good response/change the article from the showroom, it is very difficult for me or my friends circular to faith on Reebok items. Hoping for the favourable response at the earliest possible.....anup.

hello Sir,
I am Inderveer, I bought shoes from F-35, A & B E.D.M. mall Gaziyabad (Akash Fashion) on 1st april 2012.

My shoes got stiching problem within 2 months and I returned my shoes at F-35, A & B E.D.M. mall Gaziyabad (Akash Fashion) on 22 june 2012. They said to me that we'll return your shoes within 15-20 days, but they didn't returned now yet.

I have gone there for my shoes but they didn't give any reply. If I didn't get my shoes within 5 days I will unfortunately go with consumer court.


Thank you

Hi,

I had purchased a Reebok shoe worth 1700 from a Reebok shoe on 2nd May 2012. The shoe was damaged and was clearly visible during the first wear itself.

I took it to the Reebok store and they submitted it for check and told me they will call in a week. After almost 15 days when no call was received i went to the store and check. Got to know that the shoe is damaged and they gave me a credit note to purchase another piece or the same piece. When I asked them to get me the same shoe they said they will get in a day or two and give me a call.

I again waited for a week but no call.

Then I went to the store again and got to know there is no shoe of my size.

So I thought will buy some other shoe. In reply they say that the sale is on and I cannot buy now. If i need to buy then I will have to buy at MRP.

I dont understand the logic.

I have paid for a shoe at its full price (1,700 rs) which was damaged. So now I hold a credit note for 1,700 Rs.

I liked a shoe which was 2,500 on sale (3,500 MRP). They say I have to pay 1,800 more which I dont think makes sense. I hold a credit note for 1,700 which I have paid in hard cash. so where the subject of sale or no sale comes.

When I asked for written rule to the store manager he said we are out of printed doc. I then talked to the regional head. he said he will get the original shoe in my size in 2-3 days and will call.

No one from the store has ever called in last 3 months.

I have to go to the store every weekend ( weekdays is not possible due to work) to listen that we will call you. Its been almost 3 months now.

I dont understand whether the regional head has got some stature or not.

That was my last buy from reebok. Please help me get my 1,700 back atleast. They wont even be ashamed to take that for free.

Regards,

Alok Bhandari


Reebok Branch address:

Kormangala 4th block,
Near sony world Signal
Bangalore

I have bought shoes from southcity of agent name ISHTEYAQUE of bill no 11057 date:22/12/11
SN GROUP - J81656 MRP - 7999 AND MODEL NAME RUNTONE.
Within 7 months it is not in usable condition as shole is weared and water( gathered rain ) is entering inside the shoe.
so plz take the necessary preventive action and replaced my shoe

Hi,

I bought Zig Nano Reebok shoes (Grey withe red sole) from Reebok store in Inorbit mall, Hyderabad on 12th April.
On 9the July I returned them back as they had developed some cuts and thee mesh was coming out.
I was told that those will be changed or a credit note will be given to me after contacting thee head office. I was asked to submit thee shoes back.
I was told to come back on Monday, 16the July to collect thee new shoes. The bill was taken from me and a Customer Claim Form was provided.
I went there on 16the and on 17the and found that thee outlet is closed.
On enquiry I came to know that this outlet is closed and will not be functional.
I was unable to get in touch withe thee store manager or any of thee staff as no one was present there.

Pls help. This is not thee way to handle a customer. I have made 4 trips already to that place and all of no use. My old shoes were also kept by thee store manager. This is really unacceptable on 2 counts:
1) A brand like reebok manufactures such shoes that do not last even 2.5 months, that too when I dont use it for running/or any sports
2) Such unethical behaviour from thee store manager and reebok staff. they must have known that the store will be closed by Monday(16the) and hence called me on that day itself.

Pls tell me how to proceed withe this problem. Pls treat this as priority.

Thanks,
Raunak Verma
[protected]

Dear Sir,


----- Forwarded Message -----
From: imran khsn <[protected]@yahoo.in>
To: Mukesh ( Reebok) Jha <mukesh.[protected]@reebok.com>; "Jasmeet.[protected]@reebok.com" <Jasmeet.[protected]@reebok.com>
Cc: "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Tuesday, 10 July 2012 2:05 PM
Subject: Fw: Manufacturing complain.

Dear Sir,

Let me know the status of my complaint now it to much late its going to be a month now .

If you cant do anything so plz provide me any other Senior person contact details.

Imran Khan


----- Forwarded Message -----
From: "Jha, Mukesh ( Reebok)" <mukesh.[protected]@reebok.com>
To: imran khsn <[protected]@yahoo.in>; [protected]@gmail.com
Cc: "Sandhu, Jasmeet" <Jasmeet.[protected]@reebok.com>
Sent: Monday, 9 July 2012 11:07 AM
Subject: RE: Manufacturing complain.

Dear Store manager,

Can you provide us below mention require detail?

Regards,
Mukesh

From: imran khsn [mailto:[protected]@yahoo.in]
Sent: Saturday, July 07, 2012 10:08 AM
To: Jha, Mukesh ( Reebok)
Cc: Dear Sir/Madam,

This is Imran Khan working as a Project Manager with SNDS Pvt Ltd. (Company Tie up with Sun Tec India) As a

I have 6+ years of experience in handling operations and working with a team. Please find my attached resume and give me a opportunity to work with your organization.

Waiting for your reply.

Thanks & Regards,

Imran Khan
[protected]
[protected]
Subject: Re: Manufacturing complain.

Dear Sir,

As per your previous mail, i have given my shoes on Sunday (17/06/2012) for repair.but till date i dont even got any updation regarding the same.Kindly give me the approval to take the shoes or else give me the contact detail of any senior person.

Because its toooooooooooooooo late now.

Kindly do the needful as soon as possible.

Regards,
Imran Khan
Mob-[protected]

From: "Jha, Mukesh ( Reebok)" <mukesh.[protected]@reebok.com>
To: imran khsn <[protected]@yahoo.in>
Cc: [protected]@gmail.com
Sent: Tuesday, 3 July 2012 8:44 AM
Subject: RE: Manufacturing complain.

Dear Store manager,

Please update because it’s been too long.

Regards,
Mukesh

From: imran khsn [mailto:[protected]@yahoo.in]
Sent: Monday, July 02, 2012 3:01 PM
To: Jha, Mukesh ( Reebok)
Cc: [protected]@gmail.com
Subject: Re: Manufacturing complain.

Kindly update me on any update regarding my complaint.

Regards,
Imran Khan

From: "Jha, Mukesh ( Reebok)" <mukesh.[protected]@reebok.com>
To: imran khsn <[protected]@yahoo.in>; [protected]@gmail.com
Cc: [protected]@ymail.com
Sent: Thursday, 21 June 2012 11:48 AM
Subject: RE: Manufacturing complain.

Dear Store manager,

Where is customer claim form?


@Imran, thanks for given us scan copy of receipt.


Regards,
Mukesh

From: imran khsn [mailto:[protected]@yahoo.in]
Sent: Wednesday, June 20, 2012 3:54 PM
To: Jha, Mukesh ( Reebok)
Cc: [protected]@ymail.com
Subject: Re: Manufacturing complain.

Dear Sir,

As per your mail i have given my shoes on Sunday (20/06/2012) for repair.kindly update me on any development on this issue.

Kindly do the needful as soon as possible.

Regards,
Imran Khan
Mob-[protected]

From: "Jha, Mukesh ( Reebok)" <mukesh.[protected]@reebok.com>
To: imran khsn <[protected]@yahoo.in>
Cc: [protected]@ymail.com
Sent: Friday, 25 May 2012 9:48 AM
Subject: RE: Manufacturing complain.

Hi Imran,

Kindly visit the same store and return the shoe with bill, once received we shall follow the due process.

Regards,
Mukesh

From: imran khsn [mailto:[protected]@yahoo.in]
Sent: Tuesday, May 22, 2012 9:53 AM
To: Jha, Mukesh ( Reebok)
Cc: [protected]@ymail.com
Subject: Re: Manufacturing complain.

Dear Sir,

Kindly find the attached Scan copy of Shoes Bill.

That time shoes size are different, that was the different pair.

But now that same shoes sole is having some problem from the side of the shoes.

Kindly repair the shoes or replace the shoes.

Kindly do the needful as soon as possible.

Thanks,
Imran khan
Mob-[protected]


From: Imrankhan_47 <[protected]@yahoo.in>
To: mukesh.[protected]@reebok.com
Cc: [protected]@ymail.com
Sent: Friday, 18 May 2012 8:06 PM
Subject: Fw: Manufacturing complain.

KI


Sent from Samsung Mobile

KI


Sent from Samsung Mobile


-------- Original message --------
Subject: Manufacturing complain.
From: imran khsn <[protected]@yahoo.in>
To: "mukesh.[protected]@reebok.com" <mukesh.[protected]@reebok.com>
CC: "[protected]@ymail.com" <[protected]@ymail.com>
KIHIDear Sir,

I have purchased Reebok shoes from .

Emsons retail house FA 2 & 28,
Unitech amusement park,
Sec-10 rohini,
New delhi-110085.
Bill Detail:

Tin no:[protected]
Invoice No:B7-4187
Invoive Date:19/03/2012
Time:08:09 PM
Item Name: RI80466
Size: 9
Deptt: Shoes
Qty :1
Mrp: 1099.00
Disc: Nil
Vat: 12.50%
Amount: 1099.00
Agent Name: Gopal.

that time shoes size are different,Colour is different from each other, that was the different pair.

But now that same shoes sole is having some problem from the side of the shoes.

Kindly repair the shoes or replace the shoes.

Kindly do the needful as soon as possible.

Thanks,
Imran khan
Mob-[protected]


----- Forwarded Message -----
From: imran khsn <[protected]@yahoo.in>
To: "[protected]@ymail.com" <[protected]@ymail.com>
Sent: Wednesday, 21 March 2012 2:07 PM
Subject: Manufacturing complain.


Hi,

This is to inform you that i have purchased reebok shoes from

Emsons retail house FA 2 & 28,
Unitech amusement park,
Sec-10 rohini,
New delhi-110085.
Bill Detail:

Tin no:[protected]
Invoice No:B7-4187
Invoive Date:19/03/2012
Time:08:09 PM
Item Name: RI80466
Size: 9
Deptt: Shoes
Qty :1
Mrp: 1099.00
Disc: Nil
Vat: 12.50%
Amount: 1099.00
Agent Name: Gopal.

Both shoes size are different,Colour is different from each other.

Kindly do the needful as soon as possible.

Thanks,
Imran khan
Mob-[protected]






KIHIDear Sir,

I have purchased Reebok shoes from .

Emsons retail house FA 2 & 28,
Unitech amusement park,
Sec-10 rohini,
New delhi-110085.

Bill Detail:

Tin no:[protected]
Invoice No:B7-4187
Invoive Date:19/03/2012
Time:08:09 PM
Item Name: RI80466
Size: 9
Deptt: Shoes
Qty :1
Mrp: 1099.00
Disc: Nil
Vat: 12.50%
Amount: 1099.00
Agent Name: Gopal.

that time shoes size are different,Colour is different from each other, that was the different pair.

But now that same shoes sole is having some problem from the side of the shoes.

Kindly repair the shoes or replace the shoes.

Kindly do the needful as soon as possible.

Thanks,
Imran khan
Mob-[protected]


----- Forwarded Message -----
From: imran khsn <[protected]@yahoo.in>
To: "[protected]@ymail.com" <[protected]@ymail.com>
Sent: Wednesday, 21 March 2012 2:07 PM
Subject: Manufacturing complain.


Hi,

This is to inform you that i have purchased reebok shoes from

Emsons retail house FA 2 & 28,
Unitech amusement park,
Sec-10 rohini,
New delhi-110085.

Bill Detail:

Tin no:[protected]
Invoice No:B7-4187
Invoive Date:19/03/2012
Time:08:09 PM
Item Name: RI80466
Size: 9
Deptt: Shoes
Qty :1
Mrp: 1099.00
Disc: Nil
Vat: 12.50%
Amount: 1099.00
Agent Name: Gopal.

Both shoes size are different,Colour is different from each other.

Kindly do the needful as soon as possible.

Thanks,
Imran khan
Mob-[protected]




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Thank you.

Hello .
I am Bhanu Tak studying in 3rd year of college . I had purchased a Reebok Runtone worth Rs. 8000 on 5 / 12 / 2011 . After i started wearing the shoes , i have been experiencing a persistent pain in my feet . And i had complained about the matter to the store manager in Chennai in may 2012 . I had requested him to ask the company about problem in the shoes . I have been using Reebok products from a long time and when such problems occur i would definetly like the company to give a positive response to it. Being a student it is not possible to buy a shoes of this price every 6 months . So i would like the company to give me a solution to the problem .
Reebok being a very big brand having a name and fame would not like to lose its customer thereby anticipating your response in the matter as soon as possible .
Contact details : - [protected]

i bought a shoe from the reebok brand showroom in thiruvanmiyun for Rs.,1800, three weeks ago, after a week it started to tear off the bottom sole potions. when i contacted the shop regardin this, they seems even not to listen my compliances and i offered with repair service for the very new shoe. I am very much frusted with this kind of response and product i got from such a reputed brand..

I bought a pair of shoe in reebok showroom in babuji nagar and with in 1month 15 days the shoes were ripped off.
When I went and complained about the problem they said that they will not replace and there is no exchange for the shows bought in discount price. Being a reputed company this not the service I expected from them, even if I bring the shoes on the footpath he will give the 3 months replacement or he will at least repaire it.

I tried to encash Gift Voucher on Rebok given by SBI Credit Card to purchase of apparels from their Show room in EA (Express Avenue) Chennai. I encountered the following issues which are non customer friendly and cheating/decisive

1. The Vouchers are cash equivalent. I purchased apparel worth Rs 999/- MRP and requested to use GV worth Rs1000/- which they have refuses stating the system will not permit. The are no such clauses printed on it. The Discount of 70 % are also not allowed which encashing the GV.

2. The apparels which were carrying 70 % discount also presented for billing to encash the GV. They refused to allow the discounts on the apparels and collected on MRP price. They say the GV cannot be used for purchase of goods on discount but allowed on Cash payment. These acts are cheating / decisive acts which against fair consumer practice.

3. The GV Rs .1000 given by the SBI Credit Card was not accepted by the Bar Code Machine

As the GV are having validity on the date of purchase I dont have any choice other than buying the product.

Duraibabu /[protected]

Dear Customer care executive,

I bring to your notice the bad quality of shoes being made by such a reputed company like Reebok. I purchased a pair of reebok shoes 6 months back and I could hardly use it for 8-9 occasion. Last weekend when I wanted to go outside and all of a sudden when I saw my shoes its both soles have opened up from front as well as back side. This speaks the volume of poor quality of shoes made by Rebook. Moreover when I reached to your showroom regarding my [protected]@ Nirmal lifestyle mall Mulund (W) Mumbai they told me, if you have lost your bill then we can't help you out. They did not even entertain me and clearly gave me an answer such as'' ki 6 mahine me to kharab ho hi jaata hai sir''. After hearing this I was shocked, this kind of reply I got from your sales person. I want to ask you one question ''Is this what for REEBOK BRAND stands''?? From now on wards I will not buy or even recommend my friends to buy any Reebok products. Request you to kindly look into the matter and update me. You can reach me on my email id:[protected]@gmail.com

Thank you
Abhishek Tiwari
[protected]

Dear Sir,
I bought a pair of shoes EASYTONE ( EASY TORN ) having MRP of Rs 6000/- around 5-6 months back from Reliance Footprint ,Wave Mall , Lucknow. To my utter surprise, upper of the same started tearing off. SUCH quality is thrown in the market by INTERNATIONAL BRAND just to rob the customers. Pls note that I have very limited use of sport shoes. Is there any definite solution with you for this problem other than lame excuses??
Now it is your turn to show your response to consider the same replacement.
Regards,
Jyoti Prakash
M:[protected]

I bought a men's footwear (Model No. RI05704) from SHURH SHREE MERCANDISE (P) LTD, Sukanta Nagar Salt Lake outlet on 1st Feb 2012.

I have worn these shoes sparingly in the past 4-5 months and take good care of the shoes (cleaning/maintanence). 2 weeks ago i noticed that the gumming (between the sole and the body of the shoe) was poor and opening up from the 2 sides of each shoe. Even the Grip portion on the bottom of the sole were becoming loose and some portion hanging from the sole.

I have contacted the shoe store today on telephone and complained about the poor quality of gumming and the person flatly refused any responsibility stating that such defects were covered only upto 3 months from purchase. Having explained to the store person that such quality was never witnessed from my earlier reebok shoes, the person informed they can repair the damages but against a repairing charge.

Further, he was happier giving me a customercare contact no. and email address for compliant rather than helping resolve the issue.

Best part is when I called the customer care no. provided by him[protected], the no. kept on ringing but no one answered the call.

Can someone suggest what to do as I dont want to let them get away without any accountability (and certainly the substantial amount of money paid for such defective product)??

PLease help and suggest on [protected]@yahoo.com

Sir/Madam,I purchased one pair of shoe from Lakshmi Marketing 70, Najafgarh Road New Delhi . on dated 09/04/2012 Article ; J04352 Size 8 but after wearing shoe for a15 to 20 days , i found my both thumb nails are getting blue after visit to Doctor I come to know it is due to the tight shoes i was shocked when i saw the number i was wearing 7 i complaint to store but no one respond properly I hope you people do needful


Sanjeev Sachdeva

[protected]

Hi there,
This is to bring to your attention that I had purchased a shoe on July 4th 2012 from RBK Dilshad Garden (M/S RITZ Overseas) in sale and the 1st time I wore the shoe post the purchase the sole of the shoe came out. I went back to the shop today and they have denied to replace the shoe. I understand the purchase was is sale but it is surprising that if the shoe’s sole came out the very 1st time I wore it why it can’t be exchanged. I hear by request you to have the issue addressed and have the shoe replaced for me.

Product Code – R100112
TIN [protected]
Invoice No – 1675

Thanks & Regards
Atul Sharma
Mobile-91-[protected]

respected sir,

i have purchesed a reebok sport shoe from tristar retail pvt.ltd., reebok shoppe, shop no.1, babla complex, Ge road, raipur.
invoice no 2952 dated 18/01/2012, item code. J87971 OF Rs.5599

sir in the front of this shoe a hole(white spot) is been seen,which cant be a customer mistake.

so, i request you that please take this shoe back and refund me the money or ales change the product and give me new one.
other wise i will not have any other option except thaking a legal action.

hopping of your kind help....
thanking you
--
NITIN R.BHIMNANI
(DIRECTOR)
BRIJ TEXTILE CO.
ADDRESS:-"SHARDHA NIWAS",H.NO.3,
NEW ANUPAM COLONY,
RAJNANDGAON (C.G.) 491441
MOBILE:-[protected]

i have purchased reebok shoe,dmxride from indus ventures sahu building hazratganj lucknow on 1112011. with in 2 months crack appeared in the net portion of both the shoes and in three months it was torned at the same place. i have complaint about it to the above mentioned shopkeeper. and requested him to change the shoes but he told me that it is not possible, and there is no warranty.it is great pitty that product of such a big brand is so poor in quality and consumer is not getting proper response from the authorize dealer.i am looking for your response .product details are - article no j81397 price 4999 inr, tin no-[protected],bill no.1534.
my mobile number [protected]