Reebok India Complaints & Reviews

To,

Reebok India,
Customer Care

I bought a pair of Reebok Shoes for Rs.1800.00, from Authorised Reebok Outlet in Gondia (M.S.) but within 1 months the shoes developed crack sole and one get torn. I handed over the cracked sole with shoes to them . They agreed & accepted the shoes and gave me the complaint no., saying that the shoes will be replaced after company's inspection, but they repaired the same shoe and give it to me. After repeteadely saying that i need a replaced one instead of this they refused to replace it and said if this will happen next time they will replace it . After two months again same problem occured and when i wnet there and asked for replaced one they refused and told they can only repaire it . The attitude of their staff towards the post sale problems is disgusting.

For a reputed brand like Reebok, this sort of post sale service has not been expected.

I hereby request the company to replace the shoes or refund my money .

Thanks,

Anoop Deshmukh
[protected]

while recieving watch got damage & i am not recieved full offer but i am not able to reach the customer care.

Hi,

Few days before I have purchased a Reebok wrist watch.But I got defective watch.I have so many times complaint it. But no body listen my complaint.
Order No. :[protected]
Order date :- Aug 14,2011
Item description :- 8006- Reebok Wrist Watch-Round Dial

I Have Order A Reebok Kit They Have A Five Iteams Send But I Have Recived Only 2 Iteams.
Recived Iteams:- 1) Reebok Treack Suit
2) Reebok Bag

Not Recived Iteams:- 1) Reebok Shoes
2) Reebok Sun Glases
3) Reebok Watch
4) Wallet
Please Any Action To Do The Sasta lo Company.
Company Complaits No. Is [protected]
My Name Is Shaikh Irshad ,My Mobile No. Is [protected].
Thanks.

To,

Reebok India,
Customer Care

I bought a pair of Reebok Shoes on 6.8.11, from Sarita Sports patna in beside singh enterprises petrol pump, rukanpura, bailey road, patna-14 having TIN NO . [protected] but within 2 days the shoes sole came out. The shoes are not being replaced by the shop.

I had purchased a Reebok Shoe for INR 4,000/- nine months back from your authorised showroom at Bapuji Nagar Bhubaneswar. However, in the course the pasting of the sole of the shoe got removed. Unfortunately, the copy of the receipt has been misplaced by me. I had taken the damaged shoe to your store at Bapuji Nagar to lodge, that the shoe is damaged. The store keeper said that we would be sending the shoe to the workshop at Sambalpur in Orissa. He charged me INR 180 and said that he would be intimating me within 15 days once the shoe is repaired. I paid him immediately assuming that the charge out was courier charges for sending the shoe to the workshop.
But after 5 days the store keeper calls me and says that the shoe is repaired. However, after verification of the same, it was understood that the store keeper did not send the shoe to the workshop but did the pasting from a local cobbler in Bhubaneswar and the pasting has been really bad.
I would like to lodge a complaint that this kind of faulty workmanship is not acceptable from an International Brand. Moreover, I had a similar complaint for a shoe of Brand Woodland and it was sent to the workshop and was repaired as if the shoe has been replaced with a new one. That is what is called a brand image.
But unfortunately, the way my case has been handled is really speaking bad about Reebok and creates confusion / doubts as to whether the shoes as displayed in Bapuji Nagar store is original.
Requesting to look into the matter!

Regards
V Kiran Kumar
+[protected]

On 14th Apr'11 a pair of Shoe worth Rs 6999/- were purchased from Dealer of reebok Shoes - M/s Tarush Mktg P Ltd -Khar , Mumbai vide invoice # 578 dt 14-4-11. As per dealer & display made this shoe was supposed facililate the user in walking. When I went for a walk on Juhu Beach on 15th Apr'11 the inside of shoe collected sand . This happened due to defective design & improper material used in shoe which was a filmsy net material which easily allowed sand to go in.On 16th the problem was reported to dealer & they send the shoe for inspection to Reebok company in gurgaon & gave us a complaint form - and asked us to contact us after 4 days. After 4 days the Reebok company accepted the defect.The dealer after accepting the defect REFUSED to refund the money . We were asked to buy something else of same amount or higher. when I buy higher amount i have to pay additional amount. This policy of no refund incase of supplying defective goods wasn't mentioned by dealer before sales. Non refund of money for defective goods & Reebok dealer insisting to buy another product is not in right way of reputed company's policy. Is this policy acceptable if REEBOK sells in USA or Europe? I would request all readers to boycott REEBOK for such policy in India. And also request your forum to get justice for me and also ask Indian government to pass a law making it punishable under law for such act by a company or their dealer

Dear Sir,

I bought Reebok Sandals 25 June 2011 around 10 pm at a reebook store located in Hyderabad (Shaikpet), I have used the sandals 4 times till now and when ever wearing i am getting pain in my left leg, This is the first time i am facing problem, the problem may strange for you, even the same is for me.First time in my life iam gettig such a pain. When i got the pain first time i thought it might be due to newness of the sandals and would be ok going forward. But felt the same problem when i wored later threee times.
The pain is not allowing me balance my weight on both legs. putting complete weight of my body on right leg has led to back pain yesterday. I visited the reebok store at Shaikpet(Hyderabad) they were just laughing and were not at ready to accept my pain and their producs fault.

I have bought the Sandals worth INR 2000 which is quite huge for a middle class person like me. I spent that much by thinking International brands gives better quality and service.

I request you to take necessary action and do the needful, if needed please exchange the sandals.

Appreciate your prompt response.

I purchased your shoe (An impulsive purchase) from one of your franchisee outlets after seeing your discount display outside the shop.

Within a month and in just two use (used for two days - office use only), the sole got peeled since not pasted. When i referred to the outlet, they said, will get it serviced, since I did not carry bill otherwise could have replaced. After two weeks they returned the shoe after pasting it which was looking very odd. Rebook once again failed since the other shoe had similar problem, which was not even checked by them and returned as it is. Till date the shoe is with the franchisee and is unable to provide me any receipt, as Reebok franchise outlets, do not carry or provide customer any complaint book or an acknowledgement receipt to receive complaint shoes nor a rubber stamp/seal for us.

Now I have proved the date of purchase with bank statement based on the credit card transaction. If Reebok wants to validate the transaction, ca always pull out an duplicate bill with the available technology on IT and take necessar action for replacement.

In my opinion, Reebok should not insist for bills for uathentication as they should know their product on the look and should be able to identify these are Rebook and can validate for date of purchase alone. Unfortunately tehir own franchisee feel without bills they may be duplicates and do not want to trust. Can we also consider your franchisees are also fake as they cannot provide any receipts on accepting the product on complaint for our records?

Otherwise it not only speak on genuinty but also quality and the way Reebok appointing franchisee offerring hefty discount only speaks about the type of quality shoes they produce.

Unnecessarily you are fixing high MRP and offering discount in no way helping customers as the ED levyed on the product is on MRP. The purpose of having huge MRP is getting defeated.

Please let me know ehtehr I can get a replacement for the defect?

Hello,
I have purchased a pair of reebok shoes on 12/6/2011. Article number R0930454/US11
its been only a ONE AND A HALF month when i hv purchesed it...
its making a big problem for me...as the sole pasting has been come out and when i had shown on 30/7/2011 to reebok dealer c8/1 lal quarter krishna nagar, delhi-51 dealer had not entertained me regarding my problem and told to launch a complaint on your web site so please take an early and possitive step regarding the above said matter.......................

To
Reebok India,

Bought a Reebok Shoe costing 7999/- on 1st May 2011 from M/s Dolly Sports at Spice Mall, Noida.
Pieces of the sole came off within 40 days o[censored]sage. Took the shoe back to the dealer on 24th June 2011 and was told that it would be sent for inspection to the company. We called up to find the status many times and were finally told in mid July to come and take a replacement.
We are not interested in taking the same model of the shoe as we have had a bad experience on the shoe.But the dealer is forcing the same shoe on us again.
Currently a Sale is on at all Reebok stores. BUt we are being forced to take another shoe at MRP, whereas the sale price should be applicable or our entire money refunded. We want our value worth of money which we had paid at that point of time . We are not asking for the compensation on the problems faced due to the defective piece. We are only wanting the value worth of money, which is Rs. 7999/-. Either refund our money or we should get equivalent amount in merchandise at today's pricing.

Chetan Sharma
[protected]
[protected]@yahoo.com

Dear Sir/Madam,

Reference ID Card No. generated [protected] on 23/6/ 11, I had paid an advance payment of Rs 6999/- (Rupees Six Thousand Nine Hundred and Ninety Nine only). I received the items on 02/6/11 but three items were of wrong size. On enquiry at[protected] I was told that that the the Invoice No is TRNPL/DLI/[protected]/183722. Invoice Date :[protected], Order No 181494 , Order date[protected]belongs to someone else called Ankush Garg ([protected]@gmail.com).

There has been a terrible mix up somewhere by someone.

Actually I had ordered on 23/June/2011 and not on[protected].

The address written on the Invoice is correct (my address), the kind of items and the number of items are also correct, but some of the items have been mixed up (wrong sizes). Again on enquiry I was told to send the items back to the warehouse. I have incurred an expenditure of Rs 560/- (Rupees Five Hundred and Sixty only) in sending these items back to the ware house.
This is sheer harassment to me for no fault of mine. Please send back the correct sized items at the earliest.


COMPLAINT NUMBER: - 304081

HOPING TO HEAR FROM YOU AT THE EARLIEST.

r

Regret that the Gift Voucher promised by HP on purchase of their product has yet not reached me, despie frequent reminders. Trail mail is self explanatory.
Dear sir,

Kindly note that our courier service provider does not provide services on the address mentioned by you, you are requested to provide an alternate address (do not provide the address mentioned earlier) so that we can redispatch you the voucher.

Thanks & Regards
Ria Arora from Reeb ok

Dear Ria
Regret that till date your Gift Voucher as promised by the HP Sales rep has yet not reached me.
Pls contact me on [protected].
My house is located right next to the Passport Office at Kochi, and kindly note that the Courier service provider seems to be making excuses, and ironically, you seem to be accepting his excuse.
Kindly note that, if I don't receive the Voucher in next 2 days, I will be compelled to seek Consumer Protection, also I will be escalating the matter to the Higher Ups in HP And also in Reebok.
Rgds
Ajmal
B 91, JAL VAYU VIHAR, NEXT TO PASSPORT OFFICE,
PANAMPALLYNAGAR
NAVAL OFFICERS ACCOMODATION,
OPPOSITE DESHDAN PLAZA
KOCHI 682036
TELE NO 2322650

I bought a cricket bat on 25/12/2010 from Solitaire merchants,exclusive store of Reebok from udaipur rajasthan. TIN No. [protected]. Within a month bat cracks from mid. I have given my cricket bat again to this dealer for warranty replacement on 30/01/2011. Claim receipt no. 32. After few days i went to the shop but that shop is permanently closed and i haven't got my cricket bat yet.
Bill no. M-880, Date: 25/12/2010, Bill amount; 1999.00
So, please take some action for that so that i can get my cricket bat back or refund money.
Thanking you


Piyush Kumawat
Udaipur (Rajasthan)
Mob No. +91-[protected]
mail id: piyush.[protected]@gmail.com

This is to bring to your notice that i purchased a pair of shoes from gurdaspur showroom on[protected]. I returned the shoe on 9-7-11 as there was a defect beyond repair. they asked me to come the next day . Next day before exchanging the shoe i clarified about the refund and it was told the amount will be refunded. so i purchased more stuff. when i got the bill to my surprise they had refunded only rs 1559.40 when actually i paid rs 2599 on 16-4-11.the showroom owner gave us two mobile no. to clarify.on approaching MrJagdish Sharma he spoke very rude to us and told us that today is sunday so dont waste my time. after lot of requests fm my husband he spk to the person on the counter. at the showroom but without clarifying anything disconnected the phone.

It is very sad to see that such a reputed company treats their customers like this. my request is to check why were we not informed about the rules if their were any.Why was the entire amt not refunded when the shoes were bought as fresh peice. and why Mr. Jagdish was so rude to us.
this same complaint was send to Mr.Mukesh Jha on his e mail after speaking to him on phone on 12 July but till today no action has been taken. I sincerely hope that someone reply this .

To.
The Customer Care.
This is to state that i had bought a pair of Shoes "CRUISEON' from Reebok Factory Price Shop, "MUNISH RETAIL" situated at 25/23, Raipur Road, Dehradun (U.K.) vide their Invoice No 206, dated 24/04/2011, Group - V57782, Size - 10, Deptt - Footwear, whose MRP was Rs.4599/-.
On repeated request to the manager concern Mr.Sushil, i tried to tell him about my problem of the Original colour of the sole turning White from Blue & it seems that the Blue colour on the sole is comming out as if it had been painted within this short period, he says " We have not come across this kind of problem & so do not know what to do". This kind of answer recieved has made me come to the conclusion that next time when i buy a pair of Shoe, i ensure that its not 'REEBOK". This is exactly what i would suggest to the readers of this page. Its shocking buying a reputed companies shoe doesn't have any genuinity to the complains of the buyer of the product.
With a hope that the REEBOK company officials / Cust. Care Deppt takes note of this & can extend the correct process of lodging my complain & getting a soloution to my problem, i end this mail of mine.
Regards.
DINESH KUMAR.

repected Sir,
I am serving in defence in DRDO and have purchased Reebok shoes from CSD Pune My shoe size is No.8 the shoe has been purchased on 11 July 2011. With in two days it started damaging my fingers i.e peeling of finger skin let me tell you the shoes are loose and i always wear the size No.8. Iam a diabetic and have to take care for my foot. May I request you kindly suggest where I can get this replaced so that no further complication is their with my foot. Please help me out
waiting for an early reply my mobile No. is [protected]
with regards
nozar

dear sir/madam, i am a regular buyer of reebok products since ex indian cricketer Mohammed Azaruddin modelling your products.
On 25th june 2011 i visited your show room at Margao Goa. i fell in love with your runtone shoes but they had only brown colour shoes in stock. When i asked the sales girl who attended me if they has white combination in the same model she told me that reebok dont make any other colour in runtone except brown. half heartedly i bought this shoes through invice number 509 dated 25th june 2011. barcode[protected].
Now few days back when i visited the same showroom once again, to my surprise n shock i saw a white combination runtone shoes on display, the same sales girl was not available who sold the shoes to me by lieing on 25th june 2011, but i spoke to a man who was sitting on cash counter who couldnot give me a fair answer why they lie to me saying that no other color than brown available.is reebok so desperate to sell this shoes to the costomer like me by misguiding?
So please i request you to compensate me with a new white n black combination runtone shoes
if you want me to continue buying your products in future.
I hope you will do the needful.

Thanking you.
M.I.Nawaz.
cell [protected].

I purchased a reebok school bag from a reebok exclusive showroom m/s comfort sports pvt.ltd. first floor, MGF metropolitan mall Jaipur. price-1999. It was damaged with in a month and I returned it on[protected].wide-receipt no-308. we want money back.

I have recently purchased two nos. of T shirts from Reebok, Raipur Road , Dehradun outlet @ Rs. 2000.00. but to mu utter disappointment, one of the tshirt developed holes just after one washing. When contacted the dealer refused to consider the complain and shirked the responsibility. If this is the state of affairs of such reputed cmpany, it is highly commendable. I wish to proceed for litigation through consumer court and would advise my friends to desist from buying the product from such company


Ashish Garg
[protected](M)