Reebok India Complaints & Reviews

Dear Sir,

I am mohammed niyaz a resident of Hyderabad. i have purchased a rebook watch on last week by online. But when i have receive the it is not working since i have purchased is in dead mode. kindly advise me what steps i have to take. i have called to customer care of reebok watches but they are not responding.

I thank the authorities for initiating action against my complaint.

I bought a pair of shoes fom reebok 6 months back with an mrp of 6599 having product id R758424, within three months the shoes were torn from the left side for the left foot.
There were pores as a part of the design which i noticed at the time of buying, but with a trust of buying shoes having a good brand , you do expect them to be there for a good reason.

i finally got it replaced since there was no scope of getting them repaired, unfortunately with a trust and a perception of getting the wrong one at the first time, i did the same mistake and bought the same shoe again.To my wonder this one didn't even lasted for a month i saw it tearing from the same place and one another in addition.

the most unfortunate part of the story was i shifted from the place where i used to live an the one which was close to the shop where i got the same from, now the shop is around 45 kms from my place.

I had wasted 5 weekends in this quest of getting the shoes replaced and submitting then.

few points on the service of the so called renowned brand:

1) You can see a reebok outlet at almost every kilometer, yet you have to go to the same shop from where you have bought your merchandise.Is this the brand that has the same logo and is present globally and cannot even give a service after taking decent enough amount of money for as bad a merchandise.

2) With such a great applaud on the media, the quality controllers are not accessible at all i tried searching on net , there is no direct customer care no easily accessible , I even tried talking to a marketing guy and got a graceful reply of writing a mail which will surely not be addressed over the weekend.


there is lot that should be repaid to the people who have taken such troubles for there footwear.

People spent for quality(with the cost still being more),and if it turns out to be a crap , money should be paid back with the cost of time and eforts for the same as well.


-Preetesh
preetesh.[protected]@gmail.com

Dear Sir,
i order a reebok sun glass whose order no is [protected] but it is not delever till date...
as i call on your contacts they behave with me very rudely and disconnect my call..
is this the way to deal your coustermers.??? f yes than am going to loudge A FIR against your
organisation within 2 days otherwise contact me as soon as possible on [protected]
thanks and regards
Er. Piyush Kumar
kosi kalan Mathura

Dear Customber Care,
i bought a shoes on 21/2/11 and used for only 10days and found foam is open where laces tightened. I give beck to your franchise Shivam Sales sco-38, pocket no. 1, Manimajra on 16/4/2001. After that i write to you on 18/4/2011 and 21/4/2011 on [protected]@reebok.co. and [protected]@reebokindia.com and also talked withMr shushil mobile no. [protected] and Mr Jagdish Branch Head mobile no. [protected] nothing has heard till date. kindly do nthe needful .
thanks
m.k.jain
house no. 1608 sector-15,
panchkula (Haryana)-134113
email:- [protected]@yahoo.co.in

POOR QUALITY SHOE

I bought a new shoe from end of season sale, Product code R181528, for Rs.2290 from Reebok showroom. the Shoe, i bought, found to have poor quality as it is torn-out at its seam (soul & shoe cover joint) after wearing it just two times. the evidence that the shoes are worn just twice can be found - out from the current condition of shoe sole which is entirely new.
I have shown the same to the another Reebok store close to my home but they have asked to get my complaint lodged on the Customer complainted at Reebok site & are not ready to change the shoes.
when i checked the reebok, india site, no such provision to lodge the complaint is given.
Kindly look into the matter. i am a common man & understand the value of money.

Shop address:
RBK Store
INDUS VENTURES
GF-2 , RAJPAL PLAZA
ALAMBAGH LUCKNOW
PH. NO.[protected]

Regards
Abhinav jain
Contact No: [protected]
Email: abhinav.[protected]@gmail.com

1. I bought a reebok sun glasses, which had scratch on the glasses when i bought it.

2. Just because i had already got the billing done i took them on assurance from the store that they will be replaced when they getthe new one.

3. Now they say that they cant replace it n i hv to keep the same or take another model.

4. I want the same model or my money back

myself manish kumar from ranchi,booked reabock kit at nov.2010 which booking ID[protected]. In this kit i book xxl size(exctra large size) of track suit & other things. I receive this kit at fab 2011 in which all the things r fine except track suit(size small).As per telephonic contact i send this item delhi by hand to hand at fab 2011.I shocked when receive courier at april 2011 secend time as such size(small) of track suit. so kindly give suggetions for this what i do. my mobile no is [protected] & email id [protected]@gmail.com.

Dear Sir,
I had purchased a whirlpool A.C. with a scheme of Reebok shoes coupon
in last summer 2010 from Meerut City. But I am very regret to inform you that after
passing 8 to 9 months, the Reebok shoe of No. 7 is not delivered to me
due to out of stock. I had handed over my coupon to Mr. Amit Yadav,
Abu Lane, Meerut who is owner of Reebok Showroom. Please check this matter and inform me about the delivery of REEBOK SHOES NO. 7.
Thanks
Prabhat Taparia
[protected]

I have also faced some similar problem. I subscribed to mail today 2 yrs subscription & got a coupon of free "reebok light speed shoes", but on going to the reebok outlets mentioned on the coupon to collect the shoes, they said it was out of stock. And thereafter they are not giving any assurance but instead giving us further dates, perhaps they are waiting for the coupon to expire & become totally worthless. It seems that reebok showrooms are not willing to entertain coupon holders & have themselves eaten up the coupon stock for their own use.

Regards.
Ashok Gupta,
[protected], [protected]
email- ashok.[protected]@gmail.com

From-Uday Nitnaware
103/07,Laxminagar,WARDHA 442001(M.S.)
Mob.no.-[protected]
e [protected]@yahoo.com

Dear sir,
I had purchased a Reebok black cap (K21837 M58) for Rs.699.00 from Tristar retail Pvt.Ltd.,Reebok shoppe,shop no.31,bhamtipura chouk,Nagpur road wardha Tin No.[protected] V on 27/12/2010. The colour of cap got faid and it looks very ugly because of its third class qality.I returned it to the shop for replacement,because they had given 6 months guarentee.customer claim form no.614. I returned it on
13/03/2011.They said they are sending it to Delhi office and you will get the replacement within 12 days.But till today I have no infermation from their side.The shop manager said we have not got any massage from delhi office.
Quality of your acessories are not good and it is giving bad name to REEBOK.
Is there any customer care phone no,for this region so I can contact and take information regarding my complaint.
please do the needful regarding above matter.
Thanking you
Uday nitnaware,Wardha.

I received an e mail from Bagittoday promising me a free Reebok watch where i had to make payment of postage and handling charges only. The booking Id was given as [protected]. I placed the online order in November 2010. I received the watch on or around 14th December and upon opening the box i found that the watch was damaged as the glass was broken and it made the watch useless. I immediately called the customer service and informed about the receipt of damaged watch. I was asked by the executive to send back the watch and was also informed that they shall reimburse the courier charges to me upon sending the scanned copy of the courier receipt. I promptly sent back the damaged watch on 15th December and also emailed the scanned copy of the courier receipt. However the watch was not dispatched to me till 4th January and the executives were not sure when it would be sent to me. Sensing the unwillingness I requested for refund on 4th January.

My ordeal, mental harassment & torture began that day. At the time of writing this complaint there is no information from Bagittoady about the status of me refund inspite of the fact that i have made at least 50 telephone calls to them and talked to almost all the so called customer care executives like Prakash, kavita, Deepak, vijay, Praveen etc etc. Inspite of their promises that I shall soon receive a call I have OT received even a single call back.

i must here say that all of them yes all of them are very adapt in hoodwinking the customer and all very well know the art of not giving any commitment or proper answer although when you talk they all appear to be very professional. Whenever i call and ask for refund they say please give us some more time and that some more time is invariably 10-15 days at least if not more. They are sitting there to dupe customers mislead them and be a part of the fraud the company is perpetrating with innocent people like us who believed in the luring email and fell in their trap.

I would like to warn the public to immediately spread a word about the fraudulent, dishonest practices of India today group minting crores of rupees through such malpractices.

I suggest that all the aggrieved customers file a class suit ( meaning a complaint filed by a group of people against the same company for similar fraud / malpractice) Let us all join and prosecute the Company in a Consumer Court.

From
Afsal B Rahiman
4th year mbbs student
Medical College Kottayam
mob: [protected]

I had bought a reebok cricket bat from a shop at Kottayam. The bat cost me RS.1100. It is written to be made of Kasmir willow and the model is written to be 'SMASH'. On the second day of my purchase, i found a defect in the handle of the bat. The handle does not fit perfectly into the rest of the bat. There is a clear gap all around the handle, where it joins with the willow. The defect appears to be covered by some material, but that too is deficient to cover the defect. I am pretty sure that the bat wont last, even for a single game. I approached the shop for a solution, but they refused to offer attention to my complaint, telling me that it is the sole responsibility of the company to deal with manufacturing defects. So kindly give me a reply regarding my further procedures to get the bat replaced.
Following are the details of the shop from which i bought the bat :
GAME N WEAR
YMCA BUILDING, SASTRI ROAD
KOTTAYAM- 686 001
ph; [protected]
TIN:[protected]

dear customer care reebok ,

this is my fourth or fifth mail to reebok regarding my shoes which i purchased on 2 jan, 2011 from sco 20 , sector 17 E , chd. cost of the shoes is Rs 8999/- and after one month the shoes got some cracks and lost pasting from the sole and some cracks over there also. i went to the showroom at sec. 17 at the above mentioned address and show them the persons sitting over there and told them to get it replaced as they himself said that it is difficult to get the pasting done here , this was said by MR. Azeem khan but when i told him the bill was lost he refused to accept the shoes without bill , i told him to check the records of the company he simply refused and said that the company deletes its bill every month which was a great lie , then he gave me the no. of one more guy the name was mr. jagdish sharma or jagdeep sharma , after that i had a talk with mr. sharma and again talked to azeem khan and after this they told me to leave the shoes and they gave me the compalint no. 167 and told me to wait for 15 days and after 15 days when i went to the showroom on 5th april, 2011 they gave me the repaired shoes with some pasting done on those shoes and the cracks are still there and i was so shocked when i saw these repaired shoes coz i was expecting replacement as told by the staff. kindly go through my mails and revert to them and made some arrangements to replace these shoes. hoping for some favourable response from ur side.

mandeep arora,
cont. no. [protected]
email:- [protected]@yahoo.co.in

Dear M.D. (Reebok)

i bought a new Reebok Shoe (code:[protected] from a leading dealer in jaipur on 20th-21st feb 2011
As the picture suggests the shoe is hardly used for 3-4 days and the sole has come off.
Such things are most unexpected from a reputed Brand like yours and Most customers will never keep the invoice of shoes.
I feel cheated as the shopkeeper is unwilling to accept the shoes and has said that repair's would cost Rs190.
Money is not the matter but we should at least get some kind of response from your side towards this attitude.
they said that they dont have the document of this shoe that they sold and all documents have been send to the head office!!!!

Don't trust the customer service team at Reebok - Hyderabad.

Reebok Flagship Store at Begumpet-Hyderabad (Suncorp Lifestyles Pvt. Ltd., # 1-11-249/1/1, Street No: 4, Pooja Talluri Complex, Begumpet, Hyderabad - 500016.) Phone:[protected] / Mobile: [protected], EMAIL: rbk.[protected]@gmail.com)

For a small work of restitching a corner of my new 5 month old Rs. 6000/- Reebok shoe, the store had mentioned that the shoe will need to be sent to Reebok Bangalore where there is a dedicated Reebok Lab Facility who will work on solving the stitch problem.

I was also told that it will take 2-3weeks for me to get back my shoes since they need to get it serviced from this Bangalore center.

Today I visited the store at Begumpet and I was told to coughup Rs. 600/- towards service charges. The outlet failed to provide me with a service receipt and upon inquiring hard realised that there is no such facility in Bangalore and the shoe got serviced locally.

I wounder if Reebok themselves is encouraging its franchise stores to exploit customers trust in the brand by falsely giving high expectations of quality product service and making the customers pay a lot than what the job is worth of.

Please exercise caution while dealing with Reebok Flagship stores and the promises they make.

sir this is my third reminder to u regarding my shoes which i already handed over to your outlet at SCO 20 sector 17 -E , chandigarh and the complaint no. is 167 , model of the shoe is J06065 and the signature on the complaint slip is by umesh . kindly revert to my emails as i want to the status of my complaints .

regards ,

Mandeep arora,
Mob. [protected]

Bag It Today, Privilege Voucher No A 10009, Reebok double glass watch worth Rs. 2999=00 for Rs. 399=00. Payment made online on[protected] at around 2 pm by VISA credit card. The connection got delinked immediately thereafter and no acknowledgement came till today, i.e.[protected].

I have sent the complain on 12th March & 17th March'11 but i have not recd any feedback from there side till date. Below is the details complaints address to them

To,

Reebok India,
Customer Care

I bought a pair of Reebok Shoes for Rs.1345.00, from Authorized Reebok Factory outlet in Mumbai M/S Babubhai Bhawanji on 16/11/2010. I am a brand conscious person and look for Quality product but my experience came to end very shortly as in 3 month my left shoes soles started to come out. Moreover the front part of shoes also started to come out now. I have attached the Photos for your reference. This has happened in the month of end of February month

While purchasing the shoes at the shop I asked the salesperson about the after sales service and he has given me the assurance that in all over India you get it and if something goes wrong then the company would replace the shoes for you as it is branded shoes. I have also informed him that I live in Baroda and I am buying the shoes in Mumbai so do I have to come to Mumbai if something goes wrong. I bought the 2 shoes from that store {myself and my wife} on the assurance given by the sales person.

I have gone to the factory outlet in Baroda but they said we can’t do anything for you. It was surprising that there is no after sales service for the customer from a reputed brand like Reebok, this sort of post sale service has not been expected.

I hereby request the company to replace my shoes or I will have to lodged a complaint in consumer court

I have informed my friend in India & Abroad /colleague and my family that do not buy any Reebok brand items in future

Waiting for the Feedback at the earliest


Thanks,

Dinesh Chandra Pant
412, Sharad Nagar Society
Tarsali Raod
Baroda – 390009
Gujarat
M:- [protected]

I purchased Reebok "United Runner LP White" (as mentioned on the invoice) on[protected] from "REEBOK ARENA STORE - GLOBAL FASHIONS", Lawrence Road, Amritsar 143001. And just a day before I noticed the soul of my right foot shoe has starting coming out. When purchasing the salesman told me the shoe has a 6 month replacement warranty for the soul specifically. Yesterday, I went to the store asking for a replacement as stated, they refused bluntly, saying there is no warranty on the pasting of the soul. I want to ask here, what should now a consumer expect in terms of product quality when paying such huge price for branded products. Do companies like Reebok really deserve the term "BRAND"??

My name is Mathew Thomas working in Mussoorie. I have purchased a shoes from Reebok junior on 22nd of December 2010 from Dehradun and the shop's name is Match point. For your reference Bill no. is 1840.
After when I brought this shoes we went to kerala and few days later back side of the soul came out because we were out of dehradun we fix that issue with a fevikwik. After we reach dehradun after a month the soul started coming out totally and we have given back to the same shop. They told me they will contact me with in a week and till this date I haven't heard from them. So please help we what can i do in this case.

Sincerely
Mathew