Reebok India Complaints & Reviews

I BOUGHT A PAIR OF REEBOK RUN TONE COSTING RS.8000/ IT HAS A DEFECT IN THE SOLE BETWEEN LEFT AND RIGHT LEG THE LEFT LEG AT THUMB AREA THE BUTTON IS NOT BALANCING THE SOLE BECAUSE OF WHISH IF I AM WEARING THIS PAIR WHILE MY WORKOUT I GET BAD PAIN IN THE LEFT FOOT THUMB .
WHEN I AM USING THE OTHER PAIR OF REEBOK DMX I HAVE NO PROBLEM I DON'T UNDERSTAND SUCH A GREAT BRAND HOW THEY ARE NOT WORRIED ABOUT THEIR QUALITY CONTROL.
C.P UMESH

Dear Sir,

I, Abhay mani purchased the reebok shoe (R251292) on 21/01/12 from reebok store , Great India Palace. It was on the 50% discount i.e. the M.R.P was INR 3999 and i got it at INR 2000.

Just after 2 days I saw the defect in shoe i.e. pasting problem so I went back to store on 01/02/12 and told him about the defect. He accepted it and assured me that He would exchange or repair it within 15 working days.I gave him on 1 feb and went back on 18 feb but I got the answer that i had to wait 2-3 days more. So again I went back on 24 feb. And now I am shocked as well as very disappointed that the answer I got. i.e he told me that either I have to pay 2000 INR more for the same shoe or have to purchase anything else.

I am salaried guy not a business man and I am stuck that either I would pay 2000 INR more purchase anything else. Even I can't get back my old shoe.
Looking for positive reply.


Thank you!!!!!!

The sole is really bad! bad! bad! its comfortable and all but i only used it for jogging few km everyday and in few days my toe got the opportunity to peek out and feel the road..ripped my socks too..stupid shoes..why did reebok ever make it??

DONT BUY IT DONT BUY IT DONT BUY IT * million times..pay a little more a get a better shoe..its a BIG waste of money!


I also own a reebok ankle shoe,it cost me 4k using it since a year..the sole is superb!! i skate on the cement courts but no sign of wear out..so moral of the story (In kannada 'kasige thankanthe kajaiya) its similar to "i[censored] think pennies,you get pennies".

i wish i could have attached a photo with my toe popping out..but sorry some problem with uploading..

Customer care,
Reebok

I've bought a pair of reebok shoes model "CL LTHR CLEAN ULTRALITE" shoes code[protected] group v71765 from authorized reebok dealers MAYUR associates 3-6-423,the platinum at himayat nagar, Hyderabad, andhra pradesh for rs 4599 on 16 feb 2012.
Unfortunately they are not fitting me right. I tried them on for an hour but found them uncomfortable and so I decided to try for exchange today ie 19 feb 2012. When I requested the shop personnel for an exchange not only did they refuse (inspite of the shoes being in Unused condition) but behaved in a most disgraceful manner..the salesman THREW the shoes on the counter and left uttering something I couldn't totally understand. This is most unprofessional behavior and is something I've never expected from an international company like REEBOK. I've Been a regular customer of reebok merchandise and I'm really dissapointed with this behavior from your personnel and would like to lodge a customer complaint against the outlet.

Dissatisfied customer
Rohith

rohith.[protected]@gmail.com

Dear Sir,
I bought a pair of Reebok shoes article number 1-171234 from reebok authorizes showroom Kurukshetra road kaithal Haryana.
before a period of less than 4 month pasting got opened. I asked dealer to replace it but he refused.Request you to help me tp get it replaced.

Regards:
Naveen Gupta
Noida
naveeen.[protected]@gmail.com
[protected]

order no.493814 not delivered yeT.


Reminder

Dear Sir/Madam,
I have book a order of rebock shoes of size-9,on dated 14/01/2012 and payment already done at time of purchase thru credit card.but 25 days have gone.
But I have not received my shoes. when I asked to customer care they told that shoes has delivered, but I have not received. so please look into the matter and let me know where is my shoes and when will I get. otherwise I will bound to be take legal action.

order no.-493814
Refer. I.D.-[protected]

Regards,
VishwMohan Sharma
[protected]

i purchased a pair of Reebok classics on 10/07/11 for Rs 4199.00 at a sale the actual price beingRs 6999.00 within 6 months a hole appeared at the bottom of the heal. i took it back to the shop which is reebok classics on brigade road bangalore and was informed that as it wasnt in the warranty period so the couldnt replace it. i was also told the shoe was used & hence worn out due to walking.so a hole had formed. I use these shoes for evening walks .im 52 years old & dont go jogging with these shoes.

customer claim form at reebok cf/11/0604. rbk [protected]@airtelmail.in ph [protected]

my e mail id is [protected]@yahoo.com . mob [protected]

I ordered online white reebok sohes on date 29.01.2012 at bagittoday.com. i got order no. 531000 with reference booking ID no. [protected]. but i received today[protected] black reebok colour shoes instead of white colour shoes. please make necessary action against bagittoday.com company.

My address is:- Ajay Malik, # 2511 Part-3, Sector 21, Pachkula Haryana Pin code 134109 Mobile No. [protected]

Dear Sir/Madam,
I purchased a sports shoe ART No : V65590 Size 10 of Rs 4999/ on 06/10/2011 from Reebok Store Shop No 104, Sahara Ganj, Lucknow. It was not made of claimed quality and got torn within three months of purchase. I was out of station and informed the shop owner about the same.Keeping in mind the reputation of your company, it is expected to replace such a costly item which could not survive even three months and do something to improve the quality to save the brand Reebok .
looking forward to a favourable response,
thanking you,
prof S Misra
dept of Statitics
Lucknow university
Lucknow
[protected]@gmail.com

To,

Reebok Customer Care,

I purchased pair of Reebok Shoes worth Rs3599/- dtd. 01/09/2011 from Reebok outlet addressed 1-90/2/g/1/21, Arunodaya Society, HiTech City Road Madhapur, Hyderabad. After few weeks only it's insole started coming out (in the right part of the shoe). I complaint the same to the Reebok outlet. Firstly the Reebok representative at the store straightly refused and said he is completely helpless about the shoe and asked me that he can take care of the shoe by pasting through their outlet only. After pasting the sole in the shoe, when I started using the shoe again, the same problem created. After reporting the same to reebok outlet again, they again started giving different kind of excuses and told me it's very hard to replace a insole of the shoe.

But this time somehow the representative was able to understand my plight and registered a complaint with following details.

Customer Name : Shrikant Pandit
Complaint Date : 09/01/2012
PGSC No. J04697
Description : K.Trail lp
Bought On : 01/09/2011
Customer Complaint Copy No : CF/11/58403
Customer email id : [protected]@gmail.com

and after this, too my great surprise he told me that if I should have registered a complaint earlier. As the representative was new to the outlet I described him the series of events happened before him. He registered the complaint and assured me that shoe would be replaced and asked me a time of 15 days . After 15 days when I went to the store, he gave me back the shoe just saying that company doesn't consider it as a defect and too my great surprise the condition in which the Reebok employee returned me the shoe was now even more worse as the out sole and toe box has clearly developed a crack.

After all these series of events, harassment and killing so much of my time, I feel like cheated. Even after being such a global brand, is this the way the Reebok treats their customers. I am very sad by the post sale services of Reebok. Now these pair of shoes not much older than a few months are completely useless to me. Even after spending so much money and time what I get is NOTHING.

TO
REEBOK INDIA,
I have perchaged a reebok jacket on 02/11/2011 from your reebok shop which is at m/s rajeev traders 4, sector-B ,indrapuri B.H.E.L., BHOPAL(M.P.). and its T.I.N. no. is [protected]. i have got so many bubbles in that jacket . i have purchased so many garments of different brands but i didnot get any such type of problem in that garment .but i have purchased 1st type a rebook jacket and so many bubbles comes from it within 3 months. so please pay attention about this complaint so that i can purchase any reebok product in future.and please resolve my problem as soon as possible.

Hey,

I have purchased Reebok watch via Deals & You online, during the first month, the watch was working excellent. However, since last week, the watch time gets slow 5 to 10 minutes every half hour. I have to adjust the timings frequently. I am not able to track the exact timings. If this is the problem, whats the meaning of wearing a watch. I have also called Reebok service centre at Ghod-dod Road, Surat on[protected] and they are saying that they cannot repair my watch or solve this problem. So, I asked them to give me contact details or address of some other service center. They replied that, they do not know any thing in this regards. Please help.

Thanks in advance,

Regards,

Nilesh..
+[protected].

Sir/Madam,

It was the comfort that we could feel, when we received the mail from Mr. Jha Reebok. The first time we were really disheartened about the product with its quality. Whatever it is they have anticipated about the query. We also now believe, the product will be replaced as soon as possible as I have returned to the store on the date of 28-1-12, copy no. : 28837.
thanking you,
Samuel Sherpa
South Sikkim
[protected]

i bought reebok shoes from your kolkata chowringhee (grand hotel arcade) shop for about rs. 3200/-. Being a retired person (Bharat Petroleum Corpn. Deputy General Manager) and due to my age (76) i had not used this shoe much. Inspite of this, the sole came ripped off from the heel part.
When I took it to their Chowringhee show room , from where i had bought it, they refused to change it despite this being clearly a case of manufacturing defect. They have simply asked me to get it repaired any where on my own.
Such an expensive shoes and from such a reputable company, i did not expect this uncooperative attitude. I hope they will read this mail and attend to my complaint and replace them immediately.

RK Subramaniam
flat 4 A & 4 B, water front apts
16 A Sarat Chatterjee Avenue, Kolkata 700029
phone[protected] /[protected]

Sir/Madam

It is to inform you that I bought Reebok shoe on dated[protected] Bill No: 3102. total sale amount is Rs. 2299 with discount Rs. 689.70/- I paid Rs. 1609/- from Bill m/S life style ventures cosmos siliguri the mega mall, sevoke road, Siliguri - 734001. On[protected], I found shoe pasting is torn, that is after two days wearing, which is manufacturing defect in(terms and condition: 3.) replacement is permitted. Whereas, terms and condition No 5. indicates that if it is bought in discount basis from outlet, exchange is not permitted. But I bought this product from Store of Ree
bok . Under the ground of above mentioned facts Reebok must exchange the defected product. They are not answering anything, moreover on called to the costumer care they tell call tomorrow ... Whole day i called but same answer is told. It is totally public harassment.
Hence I hope the problem may be considered carefully.
Yours,
Samuel Sharp
South Sikkim

HI,
I AM REEBOK CUSTOMER SINCE 10 YRS.I HAVE USED REEBOK SHOES FOR ME AND MY FAMILY MEMBERS.I BOUGHT 2 PAIR SHOES ONE FOR ME AND ONE FOR MY SON BUT I AM NOT SATISFIED WITH THE QUALITY OF BOTH SHOES.EVEN ONE PAIR IS NOT POSSIBLE TO WEAR.KINDLY DO THE NEEDFUL TO SOLVE MY COMPLAINT.

MY CONTACT DETAIL IS AS UNDER.
CEL NO:[protected]
e MAIL ADDRESS:[protected]@rediffmail.com
THANKING YOU AND HOPING FOR YOUR QUICK ACTION.
REGARDS,
HIREN SHAH.
AHMEDABAD.

Dear Sir,

I had purchased a back pack for my son from your Reebok Shop MARU RBK at Borivali West costing approx: Rs.900/- after discount on 15/8/2011.Item Code : 125861 .
When my son took the bag to school within 5 - 6 days the bag tore. This was very shocking for us as we had purchased this expensive bag only because it was REEBOK brand otherwise we could have easily bought him an ordinary school bag costing Rs.250/- to Rs.300/-.

We then took the bag on 30/8/2011 to the outlet and were first told that items bought under discount are not replaced. When we asked them does it mean that REEBOK sells defective goods during sale period, they were somewhat embarrassed and then put us on to some Manager on the phone who promised us that the bag would be replaced since the REEBOK integrity was at stake. He assured us that he would be visiting the shop personally and then we would receive a call from them.

We have followed up twice in September and were told that the Manager has not visited the shop and they will get back to us after Diwali. Again when we followed up, we were told he would be visiting the Shop sometime soon.

I am sorry to state that now we are in 2012 and not only Diwali even Christmas has gone and my son's expensive REEBOK bag has not been
replaced by the outlet.


We are fed up of visiting the shop and they are equally fed up of giving us excuses.

I now await your quick action on this. Please replace the bag immediately. A Rs.900/- bag was bought only on the brand name REEBOK promising quality stuff, if you are selling cheap quality stuff at unjustified prices it is really really SHAMEFULL!!!

My name is Chirag Chawla. I applied for a contest in which I gave 99 rupees for iPad. When result was declared, my name was not selected for the contest but after few days I got a call from 100bestbuy.com and spoke to Mr. Ramesh. He said to me that I selected for the contest and they will give me a Reebok Watch (Elite Crono) Article No. I22716 worth Rs. 8599 along with Reebok bill and I have to pay only VAT of Rs. 600 according to Government policy. I received that Reebok watch but not their bill on[protected] and paid Rs. 600 to courier boy but when I opened that watch I found that it was not that watch which he committed to me and the box of watch was in very bad condition. I returned that watch on 30 Dec 2011 and received by Ms. Pushpa on 3 January 2012. Every day call at their customer care center and every time they cut my phone and do not help me in this matter... Sometimes the customer care executive used abuse language and cut the phone.

Please help me to get my money back...

Hi my name is vikas maheshwari.I havve purchased a single pair of shoes from your reebok showroom and the name is VEE PEE STYLO PVT.LTD PASCHIM VIHAR NEW DELHI 110063 ON 31.03.2011 the cost of shoes is Rs.7999.Now the showroom has closed before 2 or 3 months .Actually problem is on upper side of my shoes has cut on both side right leg & left.And i don't think you can't solve my problem, i m your very regular customer if you will not solve my problem i will not buy anything from your company.And i will say to others also.You can also think Rs.7999 is a very high amount for 9 months jut only for shoes.Please help me out as soon as possible.my phone no is-[protected] . I works in aaj tak tv network videocon tower jhandewalan new delhi 110055.I don't want any harsh thing to do for your company because this is the first thing from your company i got worst thing.

I purchased newly launched Reebok Reflex worth Rs.6000 about 2 month back, not even used them properly but the side pasting rip off. I don't know what should i do with them because i bought them in Delhi. I faced the same problem even with my last shoe pair of Reebok. these things proved me the worst quality of this brand.