Reebok India Complaints & Reviews

I purchased a pair of shoes from sector-9 show room of the company. The shoes developed a cut on upper part of one of the shoes and was returned to the show room with in 10 days of purchase. The company reoresentative has refused to replace the shoes though within the guarantee period. This the the way a multinational treats its customers. This is nothing short of cheating.
Date of purchase [protected]
Date of return [protected]
Denied liability on 30 06 2010
Meenu Sharma
Flat 205 gh-22 sector 20
Panchkula(haryana)

Hi
I have got "Double your Money" ( booklet code 240236) Coupons from Reebok on certain amount of shopping. Which should be valid anywhere in India at Reebok and Rockport. But i have visited 7/10 reebok showrooms in delhi and Gurgaon but not able to use. They replied "its not registerd or anything like that".
Even i called[protected] to verify but they dint respond properly.
Is this kind of stuff, coupons are fake. Just to promote their sales, making fool of customer.
I have decided not to buy any thing from reebok.

A Reebok goggles sent by my colleague from jalandhar dated 15/6/2010 having doc no.[protected] to muzaffarpur but it was changed there and delivered on 21/6/2010.

It was more disgusting for me that when I lodged complain in your Muzaffarpur branch office they did not show any state of sorry and even they were not in mood to find the faults.

so kindly look into this as it effects the credibility of the organization.

Dear Sir/ madam,
with due to respect , i want to made ur attention towards one of the shoes, which i have purchased from ur franchisee.
i have purchased shoes on 1st feb 2010,& model no of the shoe is "R270846" & just after 15 to 20 days after the purchase of shoe,the pasting of the shoe removed from the sole & i had complaint to franchisee what they did that ,they help me to have claim on my shoes & let me provide me the new shoes on the claim for the shoe.


now on 1st june 2010, i m able to get the shoes &on this date i have purchased the shoes,by paying the extra cost of the shoes & whose model no is "J00894"(it is from the KHAN collection) after the purchase of shoe just the week passed , i m suffering from the same problem which i have mentioned above(i.e pasting problem) & i have complaint to the franchisee but when i complaint to the franchisee, what reaction they show to me is that " sir aap is shoes ko de jao hum isse ELFI se PASTE KAR KE DE DENGE".& they also told me that , agar shoes "pani mai pehenkar jaoge to pasting khul jayegi"NOW THE ISSUES is that..........


1. WHAT SATISFACTION I AM GETTING AFTER THE PURCHASE OF SHOES OF THE "INTERNATIONAL BRAND"...
2. WHAT VALUE OF MONEY I M GETTING........
3. AFTER INCURRING "2999" HOW MANY PROBLEM I M FACING.

I HOPE THAT UR COMPANY WILL TAKE NECESSARY STEPS AS EARLY AS POSSIBLE...........
OTHERWISE I HAVE LEFT WITH ONLY ONE OPTION i.e "consumer court"...

i m also mentioning the franchisee name & address.........

it is......
SAI TRADERS
A-25, TAGORE MARKET, KIRTI NAGAR,NEW DELHI 110015......

THANKING YOU,
SUBHASH SONI.

Reebok is MNC ,having good chain of stores.I am wearing Reebok Product for over 2 decads ,for the 1st time in last 20 years found manufacturing problem with the upper of shoe. I purchase the product at fag end of January 2010 from Reebok Store in Emiance Mall in Gurgaon wher I went to meet a friend of mine working at Tommy Hilfigure.In May I happened to be in Banglore on a meeting ,went to see the friend at Forum Mall ,we visited Reebok Store showed the Shoes I was wearing ,Sales Executive accepted the company manufacturing defect and told us to leave the pair,so that claim is put forward ,I told hime that I am an outsider & leaving for Punjab next day ,he adviced to give at any centre near by.I purchased another Pair from the Banglore store.On reaching Jalandhar I approched Model Town (only Reebok store) but it was Frachise Network ,refused to hear me,saying: "Sorry you have not purchased from us,this item has no inventory of Company billing,moreover you have not retained the bill hence we can not do any thing"
Its a matter of great concern that such branded products franchies do not care for their patrons grivences/complaints,Donot have customer care business ethics.
Now please let me know what should I do ,where should I go ,whom should I contact.Spend thousands of Reupees & get tension able care from MNC's.

email:[protected]@gmail.com
Mobile [protected].

Hello Sir,

I had purchased a sports shoe from Reebok Factory Price Shop,Kolkata(VIP Road,besides Haldiram) worth around Rs 5500 @ some discount.

The shoe was defective and it's(both pair) sole came off within 4 months.Since it was within the gurrantee period,I took it back to the store and asked the manager to him to replace it.

He behaved very badly with me and told me that the shoe's can't be replaced.It can only be repaired.He also told me that the repaired shoes would be delivered within 15 days time.

It's the 36th day and I have till date not recieved the shoes and whenever I call the store up,the manager very rudely tells me that he would inform me soon.

This kind of quality and bad customer service is not expected from a brand like Reebok.

I bought the reebok easytones and wore them for maybe two months. The soles have worn out on the balance balls and one of them even popped.

I had received a Reebok Double your Money Gift Voucher booklet in 2009. I got the booklet code also and was able to redeem first 3 vouchers sometime in march '10. However, now the booklet code seems to blocked and the Shop keepers are no help either. We sent a mail to customer.[protected]@reebok.com multiple times but haven't got any response from them.

Booklet Code 238400. Please activate the vouchers so that i can redeem them. The vouchers are expiring on 30th June.

Redemption code is 2815511

Dear MD, Reebok India, Date 30th May

Pictures below tell you the story. Bought these shoes from your stall at Pragati Maidan, Delhi during the Trade Fair, nov 2010.

Pictures would show that the shoes are hardly used. I must not have even walked 10 kilometers over 5/6 days- that is all I have used. And yesteday, to my amazement, while walking in Rajouri Garden, I found that something is below my shoe, only to find that lower most layer of sole was tripping off. Post that I could not walk, had no choice. Went to thrree of your showrooms to check what could be done, in Rajouri, Saraswati Vihar as well as in Prashant Vihar. Summary of resposes is:

1. You have not bought from us , so we can't do anything
2. have you brought invoice
3. If the shoe was bought on discount, there is no guarentee/ warranty
4. In sale we sell old stock- 2/3 years old and in which such defects are common
5. On being questioned where is this policy told to consumers , the last of the three- Krishna Agencies at Prashant Vihar, said that our invoice says "not exchangeable". I asked is it same as NO Warranty/ no defect repair etc...he said yes.

Pl tell me what to do. I do feel very cheated that after buying from Company and paying close to Rs 2000/= this is the response I get.

Till today there is no acknowledgement, no revert, no solution

Praveen Aggarwal
Head of Consumer Response
Coca-Cola India & South West Asia Business Unit
Gurgaon, India

hi Team,

This is to inform you that I have been unfortunate to select a faulty pair of Reebok shoes, the shoe is less than a year old the sole got separated from the shoe. I bought this pair of shoes in last July 2009. I have visited the showroom today and spoke to Venket the sales person who sold the shoe, he gave me customer.[protected]@reebok.com mail ID. The showroom person has seen the shoes and also confirmed this may a defect in pasting the sole portion. Hence please provide me a positive answer without making a loss to the customer. However this is first time I even facing some manufacturers issue in pasting the sole portion, which again pulls us back. I am very sure this issue is not with the wear and tear of the shoe as I used this shoe very minimal are usage for the casual wear for office.

Faulty portion: Bottom sole of the shoe removed from the upper portion as a result of improper pasting of bottom sole. My left shoe is under manufacturing
defect. Picture of the left shoe is enclosed for your reference.



Details of Shoe:
Shoe model: RB 705 FLU 1-172190
Shoe Size : USA 9
MRP Price : Rs- 6490
Picture of the model number.



Franchise details:
Name: Lakshmi Associates
Reebok showroom in Annanagar- Chennai 40, TamilNad, India.

Hello Sir/ Madam,

I was Placed An Order on Bag It Today Wesite For an Reebok Wrist Watch for Rs. 299/-
For The Concern The Billing ID is[protected] Dated[protected]
And The Order No. is OGA[protected]

There is 2 weeks pass away & yet not received the order

You Are Requested To Solve Out This Matter ASAP


Thanks
Ankit Jain
+91-[protected]
E.mail- [protected]@yahoo.co.in

Dear Sir,
I am a new member of your "India today book club" with membership no- ITBC10377349.
I have purchased One Reebok track suit & a pair of Reebok shoes having order no-OGA[protected] & Invoice No-ORA[protected], dated-03.05.10.
But The track suit which I have received is of 100% polyester instead of cotton/terecotton which you usually deliver. Also the colour shown at your website is different of which i have received.
The same is the case with Reebok shoes, it is also of different colour which you have shown at your website.

Also please let me know where is my "Holiday Package" worth of Rs5000/- which was free with this product.

Waiting for your quick response.

Thanks/Regards
Deepen Kumar

Dear sir/madam,

I had purchased a pair of Reebok shoes at 24/04/2010. The description of the good is:- Product code:R158943; Quantity:1; Size:1-15894; Price:Rs.2,990. From the date of purchasing to till date the sole of shoes had been removed two times and the retailer says that its manufacturing fault in pasting and repair it once. Now I again facing the same problem and I want the replacement of my product. The detail of retailer is "Reebok exclusive showroom, Honeybee collection, G/15-16, D.D. Mall, M.L.B. Road, Gwalior (M.P.); Tel:[protected]; email: honeybee.[protected]@gmail.com.


Mukesh Chakotiya
[protected]

I have got one wrist watch from Saravana stores chennai as an offer of Whirlpool Refrigerator.

This watch is in under warranty .

This watch top frame is no ok. .

I am in trouble. Plz change my watch on urgent basis.

Plz do the needful asap.

DEAR MANAGER,
I HAVE PURCHASED TWO PAIR OF SHOES ONE FOR MYSELF AND ANOTHER ONE FOR MY WIFE. FROM RAVE MOTI SHOW ROOM AT RAWATPUR, KANPUR. BUT I AM SORRY TO SAY THAT WITHIN A YEAR,BOTH SHOES HAS BEEN CRACKED FROM UPPER SIDE AND I HAVE PAID AMOUNT RS.5800/- APPROXIMATELY THROUGH SBI CARD CREDIT CARD. I HAVE GONE YOUR OUTLET AT RAVE MOTI AND THERE I HAVE BEEN TOLD THAT YOU GAVE ME PAIR OF SHOE FIRST AND WILL BE SENT TO MUMBAI FOR REPAIRING. AFTER TEN DAYS I HAVE BEEN RETURNED THE SAID SHOE BUT AFTER ONE DAY, IT AGAIN CRACKED FROM REPAIRED PORTION.

I REQUEST YOU TO PLEASE INTERVENE IN THE MATTER AND MY TWO PAIR OF SHOE MAY PLEASE BE REPLACED BECAUSE IT IS MANUFACTURING DEFECTS ON YOUR SIDE. PLEASE YOU INSTRUCT YOUR RAVE MOTI SHOW ROOM AND BE SORTED OUT MY PROBLEM AT ONCE. MY CONTACT NO. IS AS UNDER WITH FULL ADDRESS.



RAKESH KUMAR NIGAM
111/327, ASHOK NAGAR,
KANPUR - 208012.
MOB.NO.[protected]
e-mail id. [protected]@yahoo.com

Dear Reebok India,
I have taken a pair of shoes from one of your store which had a discount of 40% ( which was over across mumbai)- The shoes now in next 4 months have gone worst.The sole has torne & the grips have come out. I am going to the store for the replacement, before that want to know how can we identify that the shop is selling the authenticated shoes of reebok & not the duplicate.Is there a mean to find the same. Can a reebok official visit this store along me & check if he is selling reebok orignal shoes?????

Initial date of order was in the month of feb 2010. product was not received till March. When enquired, you guys told that the address was an issue and the courier people were not able to find my house. Again they asked for my address with phone number. They replaced the order again in April 2010. I specifically told “bag it today” to ask the courier service to call me if they don’t find my address, now today again they are calling me and telling that they are not able to find my house, when i asked them to give the courier service number they are not giving.
What is this system?
You people are in Delhi, the courier guy is searching in chennai and i am in chennai, the courier guy is not calling me either and you are not giving me the courier guys number.
THIS IS IRRITATING
ITS BEEN 3 MONTHS TO RECEIVE A PRODUCT
what is the solution for this,
Please respond immediately

dear sir i ordered a rcb reebok tshirt on april 7th 2010 and my order no is HI[protected] till date ihaven't received the product .the money was deducted through my debitcard..i already sent a mail in customer support .ticket but ihaven't got any reply.please reply me otherwise i have to to take action against u.

hi
i bought a samsung mobile 5212 in 3rd week of march. on scratching i got a reebok travel bag free. i had to submit a Rs 100 cheque for getting it which i did on 26th march. I was told i will get the bag within 2 weeks but i didnot got it even today. please do the needful for this.

Dear Sir/Madam

I would like to bring this to your notice that I made a purchase at reebok store in residency road, bangalore yesterday on 19/04/2010 worth Rupees 11476/-. But i had very bad experience with the behaviour of the staff Mr. Irfan employee ID WX0107033. His lethargy to show the products was very annoying. He was very very arrogant and spoke in a rough manner when I asked him to put on the air conditioning - he replied "there is no power and generator cannot take the load". The tone and the arrogance of his behaviour is something which I would have never expected from a Reebok store sales person. I felt as if i was buying from some road side shoe vendor. He was also not prepared to show me the different products in the store. He showed only 3 designs and said this is the only things avaliable. If this is the quality of sales people in your store than I storngly feel that I need to change my brand.

In the end there was a girl who helped me shop and I made the purchase only because of her.

This kind of people(Irfan) should immediately be taken to task as I am a very brand loyal customer and if i face this kind of a behaviour from your store than I am forced to believe that Reebok is not customer friendly store and I may also be forced to convey my bad experience to other friends.