Reebok India Complaints & Reviews

I have already send email to reebok customer care. But I didn't get any reply /email from reebok.

I have got one wrist watch from ICICI BANK as an offer of fixed deposit.

This watch is in under warranty . This watch signed by Mr. Dhoni.

This watch is not working properly . After sometime it stucked .

I am in trouble. Plz change my watch on urgent basis.

Plz do the needful asap.





Warm Regards,
Rohit Gaur
[protected]

DATE :[protected]
Dear Sir,

I had purchased certain books from you based on the offer that you will be giving a Reebok Classic Watch worth Rs. 2599/-. On[protected], I received the books as well as the watch sent by you. Within 15mins of wearing the said watch, it fell down. On verification it is observed that there was a problem in the strap of the watch. This defect gave me a doubt of the quality of the watch and therefore I took it to my nearest watch vendor to test the quality. I was spell bound to see the internal machineries which is of the quality of the watches worth Rs. 200/- which are sold in this place and are not that of the quality of REEBOK. This clearly indicates that some mischief has been played with regard to the branded product.
During the course of discussion with Consumer Education authorities, I am advised to give an opportunity to the customer care unit of your company before it is published in the newspaper or brought to the TV channel of “JAAGO GRAAHAK JAAGO”.

The details of the product sent to me are as follows :
a. Article : I1663133
b. Size : NSZ
c. Packed : 11/09
d. Colour : Reebok Classic Watch – Black Dial

My contact details are as follows :
CA K. SURENDRA NAYAK, B. Com, L.L.B., FCA,
Chartered Accountant,
2nd Floor, “DAMODAR”,
Pt. Deen Dayal Marg,
Udupi – 576101.
Mobile No. [protected]
Tel. No. 0820 – 2522773, 4294773
Fax No. 0820 – 2522773
Email ID – [protected]@yahoo.com

I hope you will be kind enough take necessary steps to redress the injustice caused to me and replace with the original machinery of the watch worth Rs. 2599/-.
With regards,


CA K SURENDRA NAYAK

Sir, I had booked online order for reebok fitness kit, which has been received by me on 24.02.2010 with following references printed on delivery box.
Activity ID TELESALES
Despatch no.5545
Invoice No.ORA[protected] TS
Membership no.ITBC10237448

Sir, I had ordered track suit of XL size and have been send M size, which is too short and is of no use to me. The XL size confirmation was taken by me by atleast 3 to 4 times but still M size track suit has been despatched. I need immediate change of size.
Even my name which was confirmed many a times i.e. Harish Hira but on mailing invoice it is mentioned as Mr.Hri Shira.

I wonder how people work in an international organization like Reebok, the name has been mis spelled and wrong delivery of track suit size is made, even those so many times confirmation was sought by me for the size of track suit.

RESP.SIR,
I HAVE BOOKED THE ORDER FOR REEBOK SPEED LITE SHOES size No 6 +FREE REEBOK WRIST WATCH (AS THE FIRST TIME ODER SCHEME) AS OFFERED TO ME AS A i mint MEMBER THRU MY MEMBERSHIP No.[protected] FOR Rs.999+HANDLING CHARGES.NOW I WANT TO KNOW THAT IS MY ORDER CONFIRM OR NOT?AND IF YES WHEN I WILL GET MY ORDERED PRODUCTS AND SECONDLY IF THE SIZE DELIVERED BY YOU DOES NOT FITS ME CAN IT BE CHANGED??? AND IF THE ORDER IS NOT CONFIRMED AT YOUR END WHAT SHOULD I DO ????PLS REPLY AT YOUR EARLIEST

Sir,
I have purchased a soccer ball from Reebok Showroom at City Square Mall, Raja Garden,Near Rajouri Garden Metro Station on Febuary 13th 2010.At the point of purchase I had enquired for the quality of the product which was rest assured to me that if any defects or damage were reported within not to worry there's a 2 year stitching and shape warranty and would be mended officially.I think the model number R706929-this was printed on one of the hexagon of the ball.

But at the second day of my purchase when i took my ball to practice sessions you can believe that after one shot on the goal post the ball's foam teared off from one the hexagon.I took the ball with my retail invoice to the above mentioned store and they said sir we can do nothing at all the warranty is over stitching parts of the hexagon only.

I said ok then u can compensate with me or else repair the ball for me but all the sales person present were ignoring us and even harassed me and said we are not responsible for this go to head office , they are 500 more complaints pending here and there are no replies on them too.

Please do not treat any of my statements as a threat made to the company but a genuine inconvenience / dissatisfaction and my regrets towards the Company.

Request you to place yourself in my soccer ball treat me as a genuine customer making a genuine purchase without understanding that I would have to face so much of mental trauma and try resolve the issue at least communicating me back about the further course of action from your end and the further course of action that I may need to take from my end.

I hope to hear from you soon.

Kindly see the pictures of the sales person who verbally harassed ,abused, and ignored me .

Dear Sir,
I booked the above products in the month of February,2009.I had Made apayment of Rs.1699/ to India Today book club with my Credit card.But despite of several remainder they are not sending my bboked items My booking reference no. is [protected].I contacted National Consumer Helpline and my complaint No. 209761.National Consumer helpline advised me to write to Manager Customer Services India Today Book Club.I wrote accordingly on 24/12/09 and sent the letter by registered post but no reply tii date.
With Thanks,
yours Sincerely,
Mihir Kumar Saha.
Panipat.

To Rebook India

this is regarding the worst behavior and response by an Sales In charge and Area Manager for Rebook, in Coimbatore Rs Puram.

we have bought a Rebook Shoe worth 5000Rs and within a day we found the same to be defective and we went to the showroom for the replacement.
for which they ignored it as a product defect and denied replacement.
In Addition they used harsh means of communication and humiliated us .
particularly the sales manager whose mode of conversation is very unacceptable.
this gives very bad opinion about rebook brand and its services.

To
The Manager
Reebok

I have purchased one pair of shoes model no.J08630 size 7.5 for Rs.3919.30(sale price) and actual price was Rs.5599. Bill No.884 dated 11.2.2010 from G.N.Overseas,Unit no.G-2,G-3, Manish Corner Plaza, Plot no.1,Sector 11,MLU pocket dwarka,new delhi-110075, Tel.No.45018615 and 16. I was told that this is very good for walking,specially recommended and certified by the doctors and it gives pain relief in knees and ankle.
I am a regular walker of 8-10km. daily and I never complaint in my legs and knees. But after wearing this on th first day,it starts paining in my legs and thighs. I tried on second day and again it starts severe paining in the legs as welll as in shoulders.
Kindly make arrangement for replacement or money refund.

Thanking you in anticipation

(Kanan Khera) Tel.no.[protected]

I had taken post paid connection from Vodafone ([protected]). I also received Reebok Jacket as gift from the company through Innivative Incentives India Pvt. Ltd. The jacket was in damaged condition which I bought immediately notice to both the companies. innovative Incentives also promised to replace the jacket and asked me to courier it and assured me that charges will be borne by them. But no courier company was ready to accept it as To pay. Also whenever I call to their office now nobody picks up the phone. vodafone cleraly said that it is not their responsibilty.

Dear Sir/Madam
It is very sorry to say that you did not give any response of my complain, very BAD.

Original complain was as below:

Dear Sir/Madam
Namaskar
I have purchase a pair of shoes (PGSC No.J17304, Travel/Traing shoe worth Rs.3999/-) on 9th January, 2010from your Reebok Exclusive Store, M/S Siddhi Vinayak Enterprises, 103/B/B, Adjoining City Plaza Complex, Opp. Medical College, Jodhpur-342 003 (Raj).It is sorry to say that only after 4-5 wearing, sole of the one of the shoehas damageged/cracked at ancle side and it is also observred that bottom of sole of both the shoes starts flattening and are in very bad condition. It is really a big shame on the part of REEBOK, the BIG name in shoe and at the same time it is a BIG SHOCK to we "THE SO CALLED VALUABLE CUSTOMERS". Ithing the matter is very much reious, I am hoping complete replacement of the said pair of shoes at the earliest so that our faith in your product may continue.
I have handed over the said pair to yopur store for further action.
Hoping and waiting for earliest favourable action that is REPLACEMENT

Kamlesh Parmar
Jodhpur
Mob:[protected]


It does not sound good for a company like REEBOK, really shameful. Painful for customers.

Dear Customer Care Officer
sir i bought the reebok hexride shoes for running.after 3 months the pasting of the reebok shoes went off,i went to the reebok outlet in great india place 1st floor from where i bought.i submitted my bill also to them and its under warranty of exchange because when i was buying they said that if there's any problem in the shoe we will replace the shoe within 6 months. i went there at 3rd month now i has been 1and half month till now i didn't get my shoes replaced.and when i was submitting the shoes they told me it will take at the most 15 days thats it. now sir please help me in this.because today also i went there and said they said no response came from head office of reebok we can't help at all.

please see to this matter sir i have there claim job sheet also.
MY CONTACT NO. [protected]

thanking you
yours faithfully
NIKHIL CHOUDHRI

I have purchased a pair of shoes model No: R781021 Size US12 from Suncorp Lifestyles Pvt. Ltd. Plot No. 1, Dhanlakshmi Co-op. Housing Society, Bowenpalli, Secunderabad today (18th Jan 2010). The price MRP on the box barcode is Rs.3999/- packed Jan, 2009, but the invoice is prepared manually for Rs. 4599/-, added +2% additional VAT, - 30% as per the discount offer and finally the invoice is raised for Rs. 3283/- (Rupees three thousand two hundred and eighty three only) No. 251 dated:[protected]. When I questioned the manager about the price, he informed that the price on the box is an old price and the prices are been revised in the month of June 2009.

As per the law no one can charge more than the MRP printed or selling a product with out MRP in INDIA, any change in price should be properly changed on the article. For articles like shoe the price is fixed after the article is manufactured, so there should not be any change or correction in price after 6 months from the date of manufacturing.

So I think the refund of the excess amount charged should be refunded with a proper explanation or I have to approach the Legal metrology department to register a case for excess charging or I have to approach the consumer court to book a cheating case against the SUNCORP LIFESTYLES Pvt. Ltd. and REEBOK INDIA COMPANY.

Rajiv Amaram

Due to problem in shoes (sole pasting parting off) & Because they were in warranty period I have returned them to the the showroom on 12/12/2009 & still the status is to wait for another more than 20 days, so as to get the approval from higher authorities.
I have mailed them so many times but they have not responded to any one of them..............
What to do......

I BOOKED ORDER No.[protected] ,[protected] &[protected] & ALSO REFER A FRIEND FOR REEBOK KIT. I RECEIVED ALL THE THREE KITS BUT TILL DATE I HAVE NOT RECEIVED THE GIFT VOUCHER ( Rs. 5000/- for order No.[protected] , Rs.10000/- & a travel bag for order No.[protected] & Rs. 5000/- for refer a friend ) WHICH IS CONFIRMED BY YOUR REPRESENTATIVE AT THE TIME OF BOOKING THE ABOVE ORDER. YOU ARE REQUESTED TO TAKE NECECREAY ACTION AND SEND ME THE SAME AT THE EARLIEST.


WITH REGARDS

RAM AVTAR
INDIAN OIL CORPORATION LIMITED
VPO MANESAR
NH-8 , OPP. NSG CAMP
MOB.[protected]

I had ordered the Reebok Kit on 30 th November order no[protected] & made the payment at the same time by Credit card, payment was deducted from my card instantly from my card. I had ordered the kit by phone & I was informed I will recived it in 15 days with a free gift because I had made the payment by credit card. The above no was given to me on phone no confermation was given.
After 15 days when I called them I was informed due to technical reasons the order was not sent & will be sent soon.
Every time I mail them I get one reply we are sorry give us some time in the last mail they asked me to send scan copy of my statment which I have sent. Again I got the same reply give some time.
I have sent 7 mail to them I am getting the similar replys , they are just passing time so the customer gets tired & let go the money, this is a chet fund company.
I have been cheated by this company.
I am attaching all the replies I have got from them.
SAEID REZA
RE: order no[protected]
Mon, January 11, 2010 8:55:49 AM
From:
Response <[protected]@indiatodaybookclub.com>
Add to Contacts
To: mohammed hussain <[protected]@yahoo.com>
Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time .
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
India Today Book Club




From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent:[protected]:15
To: response (ITBC)
Subject: Re: order no[protected]

Dear sir
This is the scan copy of my payment towards the order, I want immediate refund within 3 working day, if I do not get it I will be claiming the interest charged on my account. You failed to send the order I do not care if it was a technical problem on ur side.
I think ur company is a Chet fund company I have gone through the blog left on the site & will do the same & warn others about this, ur company miss leads the customer.
Once again you have advertised in our local new paper I am contacting them to stop the practice I all ready informed CUSTOMER CARE CELL.
Thanks
SAIED REZA

From: Response <[protected]@indiatodaybookclub.com>
To: mohammed hussain <[protected]@yahoo.com>
Sent: Wed, December 30, 2009 11:22:56 AM
Subject: RE: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club


From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 29, 2009 5:17 PM
To: response (ITBC)
Subject: Re: order no[protected]

Dear sir
There is reason to wait for the order from ur company because it is a chet fund company, still no response from ur side & have not received the order.
Please refund immediately my money to my credit card with the interest charged to me. Your company has failed to deliver & also stop making stupid squeezes about the technical problems. Company should also give compensation for the delay & refund.
If I do not get ur response in 3 days I will take legal action.
Thanking you
SAIED REZA

From: Response <[protected]@indiatodaybookclub.com>
To: mohammed hussain <[protected]@yahoo.com>
Sent: Mon, December 21, 2009 12:22:28 PM
Subject: RE: order no[protected]

Dear Member,

Thanks for your mail to us

Please accept our sincere apologize for the inconvenience caused to you.

In this regard we would like to inform you that due to some technical system error your order got delayed, however we are arranging to dispatch your order ASAP, request you to kindly wait for 10-14 business working days.

We do understand that you have every reason to be vexed with up with us, it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to technical error(s) your order got delayed, at the outset once again please accept our sincere apologize for anxiety that you have experienced due to delay in your order.

We sincerely appreciate your patience towards us and hope you shall bear with us for the given TAT.

Assure you to provide our best possible services in future.

Thanks & Regards
India Today Book Club

From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent: Sunday, December 20, 2009 7:54 PM
To: response (ITBC)
Subject: Re: order no[protected]

Dear sir
This is the 3rd week completed still no status form ur side, after collecting the funds, you still keep adverticing in the new paper to cheat customers I am going to customer cell ( Grahak suraksha ) & file case against ur company.
The balance is deducted from my credit card on 30th of november by the name of Living Media.
If I do not get the status in 2 days I will file the case against you & also claim the legal charges.
Thanking you
SaiedReza

From: Response <[protected]@indiatodaybookclub.com>
To: [protected]@yahoo.com
Sent: Thu, December 17, 2009 1:57:32 PM
Subject: FW: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your order’s detail is not yet uploaded in our record due to some technical problem.

It’s our humble request to you kindly provide us week’s time to update and do the needful.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at [protected]@indiatodaybookclub.com or for any query please call us at[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Susheel...
India Today Book Club

From: [protected]@indiatodaybookclub.com [mailto: [protected]@indiatodaybookclub.com ]
Sent: Thursday, December 17, 2009 12:25 PM
To: response (ITBC)
Subject: FW: order no[protected]



From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent: Thursday, December 17, 2009 10:08 AM
To: [protected]@indiatodaybookclub.com
Subject: Re: order no[protected]

Dear sir
I am waitting for the responce if not refund my money to my credit card.
Thanks
SaiedReza

From: mohammed hussain <[protected]@yahoo.com>
To: Order < [protected]@indiatodaybookclub.com >
Sent: Tue, December 15, 2009 6:49:42 PM
Subject: Re: order no[protected]

Dear sir
order no is already writtern on subject of the mail which was provided by you on telephone at the time of order & deduction of payment from crfedit card on 30th november.
order no[protected]
Thanking you
SaiedReza

From: Order < [protected]@indiatodaybookclub.com >
To: mohammed hussain <[protected]@yahoo.com>
Sent: Tue, December 15, 2009 5:49:29 PM
Subject: RE: order no[protected]

Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you kindly provide us your order details , so that we can check the details and inform you the same.

Waiting for your revert.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected]

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
susheel kumar
India Today Book Club




From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 15, 2009 10:08 AM
To: [protected]@indiatodaybookclub.com
Subject: Re: order no[protected]

Dear sir
What a great reply regarding the order, after 15 day still ur system is not yet updated so most probebly it will a year to deliver the goods.
If you can not deliver in time you should not take the money from the credit card if you can not deliver my goods in week time do return my money back because it is looking like a CHEAT FUND company, I have read many blogs on google about ur company.
Thanks
SaiedReza

From: Order < [protected]@indiatodaybookclub.com >
To: mohammed hussain <[protected]@yahoo.com>
Sent: Mon, December 14, 2009 4:40:30 PM
Subject: RE: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail, we would like to inform you that your order has not yet updated in our record so we are unable to find out the status of your order. We request you to wait for some more days so that we can do the needful.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Dominic Savio,
India Today Book Club
From: mohammed hussain [mailto:[protected]@yahoo.com]
Sent: Monday, December 14, 2009 10:37 AM
To: [protected]@indiatodaybookclub.com
Cc: [protected]@indiabookclub.com
Subject: order no[protected]

Dear sir

I have put order for Reebok Kit on 30th November & the payment was deducted from my credit card on the same day, but still it has not arrived. While placing the order I was informed that it will arrive in 10 to 15 days because the payment is made by credit card.
Can u please inform me what is happening with the same.
ORDER PLACED BY THE NAME
SaiedReza Birjandi
M0bile no [protected]
Address: A 803 Royal Akbar tower,
opp Nawab plaza
Sarkej Rd.
Juhapura.
Amedabad 380055
Gujarat .

Thanking you

SaiedReza

I have made the payment for Reebok fitness kit (Rs.3198) on 12th December, 09. But after repeated follow up on 30th December, 09, I received the order confirmation i.e. order no. 0GA[protected]. Till today (i.e. 5th December, 09) I have not received the material. After making payment if somebody has to wait for more than 25 days for the ordered goods then it can be said that your service are very poor.

I had ordered for Reebok shoes,tracksuit, watch etc.kit, of worth Rs.3199 after seeing the adv.of India Today group in marathi news paper Lokmat.Don't remember the date of order but I recieved msg.on my mobile(No.[protected]) on the 28th of november that my order has been processed and sent to my adress. (order no.is0GA[protected]. Courier company never informed me about it. Now I have come to know that it has been sent back. Now I request you to resend the same product kit to my adress below.
MR.SAMEERAN R. JOSHI
KOHINOOR CLASSIC,B-WING,
BHAU PATIL ROAD,
BOPODI,PUNE.PIN -- 411020
PH-RES-- [protected]. MOB--[protected]

I have booked a order no-m-commerce/0GA[protected] on date 23.10.2009 with shoe size no- uk-08.I got the product on 09.11.2009 by paying Rs-1198(product cost+ postal charges)+50(postalcost hidden),but size of product was not proper. I have lodged a complain no-237446 immediately on 09.11.2009 in his office.Agency told me to send the over sized product to comapany with refundable courier charges(Rs-250) and told me that the product of correct size will be send to you .I have sent the product on 10.11.2009.Agency has recived the returned product on date 11.11.2009.Till now despite of many telephonic and mail communication, they are not sending the product to me. I have spent the following money on this shopping.
Rs-1198 (basic cost with shipping charges)
Rs-50( addinitial postal charges on delivery)
Rs-250( Courier charges to return the oversize product)
Rs-200 ( On telephone for getting the right size product)
Total-expense is Rs- 1700 Till now.

I have sent so many mail to him but situation remain as such.
in the above context you are requested to look in to this matter so that I can get my product back for which I have spent Rs 1700. you are also requested to compensate my extra expense of RS-500
for follow up of matter.

With Regards
Vipin kumar
1095 bhagat singh Kunj
gailgaon Dibiyapur Auraiya U.P
206244

I was ordered one Reebok Kit on 12/12/09 with membership # ITBC09184345 ordered on phone. person have commitment me that, this kit will be deliverd with in 7 days but kit is not deliverd on today onwards while payment has already detected from my Credit Card Account on 12/12/09 i want cancel this deal and refund my amount without any charges .............

I will very appiciate to all of your departement on my help.

My Details

Name: Pramod Mishra
Phone # [protected]

Dear Sir
I have sent two SMS regarding redemption code through my mobiles [protected] and [protected] for booklet code 238450 before 15 dec 2009 two times and till date I have not received the code which is mandatory.
Please check your records and send me the duplicate code
Regards
Dr himanshu Paul
Surgeon PGIMS Rohtak