Reebok India Complaints & Reviews

From: shravan kumar [mailto:[protected]@rediffmail.com]
Sent: Tuesday, October 26, 2010 5:12 PM
To: membership
Cc: Online Support [ITBC]
Subject: small size of short



web no[protected] ,consignt no. 730028 ,item R0771 , invoice no.
ORA[protected] orde no. OGA[protected] tracking ID2010-[protected],I had
booked the reebok Shoes with short .The short was booked as Large size
.But I got it Small size . It is not fitting at all .Please write me how
I can change it . I did not use it . it is in packed condition

shravan Kumar
7/4 Short Road
A- zone
Durgapur WB 713204
[protected]@ rediffmail.com
mobile no.[protected]






Subject: Order Id[protected] From: membership <[protected]@bagittoday.com> Wed, 02 Feb 2011 02:32:50 To: You and others

Dear Member,
We thanks for your e-mail.

We apologize for the inconvenience caused to you.



With reference to your e-mail, we would like to inform you that as per the courier tracking details, your order is still in transit. As soon as we receive the parcel returned to us, our database would be updated accordingly and we shall be able to do the needful.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.

Regards,

Sumit Sharma

Executive-Customer Care

Bagittoday

Please quote your Order Id[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].



[protected][protected][protected][protected]
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, January 22, 2011 9:56 AM
To: membership
Cc: Online Support [ITBC]
Subject: non receipt of short


I had Dispatched the Short by Flying King courier , no.39121226 dated[protected] .Size of short is required XXL .Till date I did not receive the short .Other booked items I have received.Please send XXL size only and send it immediately .
>7/4 Short Road
>A- zone
>Durgapur WB 713204
>[protected]@ rediffmail.com
>mobile no.[protected]

Thanking You
Last Communication.
web no[protected] ,consignt no. 730028 ,item R0771 , invoice no. ORA[protected] orde no. OGA[protected] tracking ID2010-[protected],I have booked the reebok Shoes with T- Shirt and short .The short was booked as Large size .But I got it Small size . It is not fitting at all .Please write me how I can change it .

The item already has been delivered at the end. Since the item was sent in the month of Nov 2010 but no action has been taken inspite of communication many times. I have already paid the money required for the item.

I had handed over a defective Reebok wrist watch to Mr Amit( Mobile No [protected]) at Reebok India Office Situated in Gurgoan on 23 January 2011, against acknowledgement of reciept of watch.

I was promised by Mr Amit that a watch would be sent to my address in 2-3 days and it would reach me in a weeks time.

However till date after expiry of 7 weeks i have not recieved any watch. I tried calling Mr Amit at aforesaid number many times but either he didnot picked the call or number was out of reach.

Such kind of painful experience with REEBOK INDIA has never been expected from a Reputed and Brand Image conscious company like REEBOK.

With the help of this medium i hereby want you to kindly do the needful and resolve my problem ASAP.


Amber Saxena
+91-[protected]
Address:
C/o Shri Munish Kumar Yogi
Suite No-6, Officer's Hostel
Officer's Colony
Moradabad 244001

I have bought canvas reebok shoes from satnam exclusive reebok showroom , shop no. 11, ground floor , viva collage mall. G.T road jalandhar , punjab.ph. no. [protected], 6534565 , on the date 25/10/2010 , the shoe costs me Rs 1099. i had bill with tin no. [protected] and invoice no. 1025. the shoes were damaged just in 2 months, according to company's conditions they will replace the shoes if they got damaged with in 6 months, i have given the shoes back to the showroom they said it will take 1 month to replace the shoe but they are unable to do so. and because of this i am suffering allot due inconvenience caused by the company representatives.

I bought reebok shoes in February-2010 and I have used It 2 months hardly. I found shoes sole has left its upper matterial (Clothe) in January 2011. I request you kindly chenge the same on urgent basis as Reebok is well known for its good quality than how can we expect such product from such brand name.

Kindly Replace the same on urgent basis.

Complainer..

Sachin
Contact Number : [protected]

i bought a casual reebok shoe for 1200 rs from authorised store
wiithin 5 months both the shoes torn at stitching
THEY SAID SHOES HAVE TO BE SENT TO DELHI TO TECHNICAL DEPT FOR APPRAISAL
EVEN A ROAD SIDE COBBLER WILL SAY IT IS A MFG DEFECT
show room people were careless and callous in treating the customer
and after 45 days returned it back that no manufacturing defect and is wear and tear only during 45 days they never appraised the situation
there are 800 stores and morethan 50000 complaints are assumed per year
like courier service they should have tracking number so that customer need not make 15 calls and couple of visits and increase his BP
I STRONGLY BELIEVE THEY HAVE NOT SENT IT TO DELHI AND DILLY DALLIED
there is no proof of appraisal at delhi no challan
I HOPE SENIOR MANAGEMENT FROM SO CALLED CUSTOMER CARE TAKE CARE OF REPUTATION BY PROMPT ACTION

i have ordered the reebok combo kit amounting to rs 3198/- on 5th of jan which was supposed to be with me within 7-10 working days,but till now on 3rd of maerch i have not got it.this is not a registered company but a badmaash company which is handeled by chors in hindi words which means theaf they know only to give discount and take orders but not to supply the order on time.its been 2months till now i have not god my orders nor even a single penny of the amount i have paid them.

Dear Sir

This is Manoj I bought a shoe 20 days back from mgf mall,Jaipur and now the shoe is out of soul so is this REEBOK product what we heard if yes than sorry this would be a last purchase on my behalf and when i asked your sales man he told me to wait for 10 days. so over all its a total waste of my hard earn Money,Time and Petrol. any ways thanks for the experience of REEBOK Waitng for your answear.


MANOJ DUBEY

I purchased Reebok Easy Tone shoes about 45 days back at an approx cost of Rs 5500.00. To my surprise I observed few days back that the interior of the shoes has undergone wear and tear. The fabric in the inside of the shoes has all shredded threads coming out. Both the pair have the same problem. I never expected such a costly pair of shoes to develop such a problem so quickly. I need complete replacement of my shoes.

Subject :-URGENT need your Help Regarding Replacement and was not guided properly by your sales person

I need your help, It is regarding a purchase of shoe from Inorbit Mall Vashi.

I had purchased a pair of shoes of Rebook From Mr. Aziz from inorbit
mall vashi. Whenever i used that shoes for running in Gym i used to
get Pain in my legs. so I thought to exchange that shoes. Than I went
to Mr Aziz again and he suggested me to have Hex ride Dhoni Trainer
shoes their was not much choice at that time, stock was very less,
even size of that shoe was bigger than size of my feet , my feet is 7
and shoe is of 8 , but still i trusted him and went for that and took
that one. I was not aware that this shoes also have same soul which i
had previously (Thick hard soul and above fabric is also not
flexible). Now again whenever I wear this shoes my legs pain. After
getting Pain I went to Mr Aziz he said he cant replace . He never
guided me for different soul which reebok offers. instead he gave me
same soul shoes after knowing my legs where paining in same soul
shoes. So i thought theirs some defect in my legs or may be reebok
shoes dosent suit me ....

Than yesterday I went to Reebok store at Kourm Mall thane. Their i met
to Mr Shoaib i told him that reebok shoes dosent suit my legs If i use
them my legs start paining. Then I showed him which shoes i have, then
he guided me through different types of soul and shoes reebok has and
which one should I go for. And he suggested me to go and speak to Mr
Aziz and get it exchanged . He said Dhoni trainer shoes which I have
are Thick with soul and above fabric is also thick so my legs pain i
should go for runner shoes or DMX ride. After meeting Mr shoaib I felt
liked i was cheated and I was not given proper knowledge of product by
Mr Aziz. I am user of reebok shoes since past 10 years infact i
suggest all people to go for reebok shoes.

I hope you will help me in replacing that shoes . shoes are brand new
i have used it just thrice. I have spend around Rs 7999/- approx to
buy that shoes which is around half of my salary of month which i get
from office. I hope you understand that it is a hard earned money and
it is just going waste. kindly help me to get replace of shoes i will
get another one from same store.

mobile :- [protected]

i puchased a reebok Zecteck pair shoes from lajpat nagar, from Reebok outlet.
after three days i found that the left shoe is defected, my thumb and leg is getting numb.
it is very very difficult to wear this pair of shoes for even ten minutes.
i am wearing reebok shoes fro last four years, and i never found any complaint.i am afitness instructer of New Delhi YMCA ad i am a national player in powerlifting i have been selected to represent delhi in national powerlifting championship on 11th march 2011, for this purpose i bought this shoes.
may i request you to kindly look into this matter and kindly provide me a new pair of shoes at the earliest possible.

thanks
Sunil David
Fitness Instructor

My Contact No.is - [protected]

From:
Santosh KVK Yadav
C/o NCC Group HQ
NCC Complex
Paltan Bazar
Dibrugarh
786005
Mobile-[protected]

Sub:- Shoes opening from the arches

Dear Sir,
I have purchased a pair of Reebok Shoes in the month of january 2011 and now both shoes are in adverse condition. I have never seen both the shoe opening from the arches of the foot 'a smiler cut of about 2' on both the shoe.I would like to here answer of my complaint from your experts of Bio-Mechanics & department of research & development . If they are unable to answer, my complaint should be reconsider for replacement.

Santosh KVK Yadav

from
akshay parashar
harda

to reebok,
i have got a reebok watch as a gift from my grand father but when i watched it carefully its minutes hand was moving to and fro continously very slowly so i want to know how can i contact you and i also want my watch to be changed please take a quick action and contact me on my e-mail address [protected]@gmail.com my cell no. is [protected]. I also want to say that my grandfather had recieved the watch from a lucky draw for purchaising a tea packet. please give me a quick response. below is the picture of my reebok watch .
thanking you
akshay parashar

I brought a pair of Reebok shoes named Crazy talking shoes
White colour price of which was Rs. 7999 and there was a
Discount of 30% so the net amount came to Rs.5600 from
Reebok Showroom at 7B Middleton Street, Kolkata 7000710
During august 2011.
Within 2 months only these shoes started tearing off the rubber
from the corner ,colour started fading from the edge and some
stickes came out. . I went back to the shop with this complaint then they
Sorted out my problem and they took 5 days for it.
Now again the colour has fading though i don’t wear it regularly
This feels very disgusting, even if i have bought of a shoe pair of some
Local brand, i would have got in just around Rs 500 to 1000 and that also
would have worked for more than a year. If you want i can send you the
pics of my shoes and also if you want i can also sent to exact date and
bill number by reissuing my bill.

Reebok company representatives should look in such matters
and should respond positively to such cases.

Waiting for ur reply

Gautam Jain Bengani
37 B/1A Raja Manindra Rd
Kolkata-700037
Mobile number- [protected]
Email id- [protected]@rediffmail.com

Thinking that yours was a genuine website (with email id : [protected]@irctc.co.in) related to IRCTC who were celebrating 10th Anniversary of online railways ticketing, I had taken up your one-time offer of a Reebok watch at a price of Rs.499/- . I had paid a sum of Rs.499/- via NetBanking thru ICICI Bank (ref: BIL/[protected] on 17th Nov 2010 for this watch which you promised to deliver within 15 days. 15 days passed, and now over three months have passed but no sign of a watch. In fact you had sent me a SMS on my mobile no.[protected] about a month ago saying that due to unforeseen circumstances shipment of the watches was delayed but you are now in the process of despatching the watches. That was another big bluff. Till today I have NOT received the watch and feel that I have been a victim of a FRAUD by a website pretending to be a genuine IRCTC with a fake email address.

I had ordered for a Large Size Reebok Track Suit in the Combo pack of the same company including a pair of shoes,a duffel bag and a Reebok Wrist watch on cash on delivery basis. My order no. is 1195971 and it was dispatched on 1/1/2011.
All the items have been supplied in good condition and are of Reebok Quality. However the Track Suit supplied is of Medium Size as against LARGE SIZE ordered by me.
On my complaint over phone twice I have been disappointed. First time I was asked to send the smaller size Track Suit to M/s Aramex India Pvt Ltd, 12/A, Newsun MillCompound, Lower Panel, Mumbai-400013. On checking as to who will bear the cost of the courrier I was informed that the Courrier Company BLUE DART will carry it free of cost on giving them a series of number. However, Blue Dart refused to accept that number instead asked me to pay Rs. 600 which I declined to pay. Second time I spoke to Mr. Raju of NAAPTOL on 4th February at 16.40 Hrs and was informed that representative from the company will revert to me within 48 Hrs. I am still waiting for the representative to revert.
Under the circumstances I am also concern to return the Track Suit to the above address not knowing if I will get a correct size as replacement.
Request Please revert as to what action I need to take to get the correct size of track suit as ordered. My address is as follows:- Col. M S Kapoor, G-1, Metta Residency, Kammanahalli Main Road, BAngalore - 560 043. Ph:[protected]

Colonel M S kapoor

Hi,,
My name is Joyal M Philip ( [protected]) [protected]@yahoo.com

Today ( 14/2/11 ) I planned to visit one of Big Bazar Branch in Bangalore Wite feild for shopping with my Girlfriend.
I wanted to buy. sumith mixi, but they pepole dont have that company, so i came out to exit gate by the time security and supervisor catch me and told come inside room, this pepole told me to remove my shoes, and telling i steal reebok shoes, I PURCHASE MTS DATA CARD SO I GOT FREE REBOOK , I HAVE BILL AND ALL But they pepole insult me , after telling sorry, so any one plan to go WITEFELD BIG BAZAAR VERY CAREFULL

This type of security should not accepted by our government as its totally matter of doing insult of customers.


Please do the needful so they stop doing such insult and give the respect to customers.

Thanks

Hello!!!

I had hell of a time getting my order executed after I placed it on Shop4reebok.com.

I had placed an order for 3 T shirts. Firstly, I got a call stating that they dont have stock and that they will send as soon they get it and asked for additional delivery time. I said ok. After a week or so they called and said that out of 3, they do not have one in stock for sure. I asked them to courier the other two. After another week they mailed me saying that they do not have one more in stock. I still wrote to them to courier atleast one T shirt which they had in stock. They confirmed to me that they have couriered this. When I received the courier it was a totally different T Shirt.

In all I had a horrible experience and I would urge my fellow indians not to shop on this site and waste your precious time.

Thanks
Kartik

I had purchased a Reebok T-shirt from a Reebok outlet on 08/02/2011 with a price tag of Rs.499/-. There was a 50% discount on all the products on display and the customer service personnel mentioned that the price would be 50% of the rate on the tag(i.e. 249.50 + tax). But when it was billed, the amount was UNIT MRP became Rs.799/- and after discount it was Rs.399.50. This was not mentioned during to me while billing and I realized only later that I had paid more than what was promised.
When I went back to complaint to the store, they said that the price was increased from Rs.499/- to Rs.799/- and then it was discounted. So if a price is increased that has to be reflected on the price tag and atleast it needs to be mentioned to the customer that it is increased at the time of billing which was not done here.
The store in-charge Mr. Vijay Raj had accepted that it was a mistake from their part but was not willing to take back the item as there was no return policy nor was he going to compensate me for the additional amount that incurred to me.

I am really baffled how comapnies like Reebok increase the price of a item so drastically and then drop it and then again during sale season make a discount rate. These guys are honestly taking us for a ride and the franchisee's don't know how to tag items and they cheat the customers.


Address of the outlet:
Narayans
#11,AGS,Colony,ECRMainroad,
Kottivakkam,Chennai-41
PHNo: 43590308/09

Dear Sir

I purchased Reebok zigtech shoe (code of the product is[protected] from your shop in Rourkela.

The address of the shop is Jas Apparels & footwears Pvt Ltd., Tulsi Complex, Panposh road, Rourkela 4, mobile no. is [protected].

They have charged me Rs. 7599/- (MRP) for the shoe, the price of the shoe as per the box is Rs. 6999/- (MRP).

Moreover as per your website shop4reebok.com the price of teh zigtech shoe is Rs. 6999/- (MRP).

I have discussed the matter with my lawyer, according to him, the company cannot charge more than the MRP.

Moreover if there is any change in the MRP this should have been indicated on the box, otherwise how will the consumer know about it.

Moreover if the company is selling through factory outlet, the price of the product should be less than the MRP.

My lawyer has suggested to file a complain in the consumer forum. We will go ahead after receving a pointwise reply from you.

Thanks & Regards
CA Sudhir Lath ([protected])

To,

Reebok India,
Customer Care


C.P.No.--106
I M CHIRAG SINGHAL OF PUNJABI BAGH NEW DELHI-26
I HAD PURCHASE A REEBOK SHOE (ART.-R100073) Rs.4000 FROM (BALAJI AGENCY AMAR PARK)
ACTUALLY ITS MESH HAS DAMAGED AND I HAD SEND IT TO D STORE
SO PLEASE MANAGE
SIR HELP ME IN SORTING OUT THIS PROB.....
PLEASE REPLY............
BILL NO.-1484
PH.-[protected]

For a reputed brand like Reebok, this sort of post sale service has not been expected.

I hereby request the company to replace the shoes or refund my money .

Thanks,

CHIRAG SINGHAL