Reebok India Complaints & Reviews

Respected Authority,

On 11th September I purchased a trek suit from Reebok outlet located at Apsara road Gandhi Nagar Jammu. The Reebok store is owned by M/S Khullar enterprises. I did this transaction at 06:14PM.

bill number 3381
item name I16894 - size s
price 3999 INR

after reaching home i discovered that the product is substandard. Its threads are coming out. the stitching is defected and irregular. The product looks duplicate and the owner seems to be cheating the public in the name of REEBOK.

i felt cheated, harassed and my precious time and money has been wasted.

i paid by my credit card, I tried to contact the vendor but of no use.

i have attached the photo of the faulty stitching and faulty logo that shows the product is duplicate.

Therefore i request the honorable authority to take appropriate action and bring me justice.

regards
maruti sharma
(0 ) [protected]

I purchased a Reebok Shoe Model - R-304399 from Krishna Agencies , SCO 489-490 , Sector - 35 C , Chandigarh on 7 Aug 10 . Bill No is - B7-2493 .

The above pair of shoe was being offered at a discount of 30 % on its MRP .

The MRP mentioned on the bill is Rs 4999/- and the price that I paid after discount was Rs 3499/- .

When I reached home , I found the Shoe was tagged at a MRP of Rs 4599/- and the manufacturing date mentioned on the label was 13.06.09 .

I approached the retailer and asked either Refund me back Rs 400/- which he had charged excess of MRP or give me the same pair of Shoe which was manufactured recently and not 14 months back !!!!

They did not do either hence I am writing to you .

I feel so cheated on being given a Pair of Shoe which is more than 14 months old at the current Prevailing Price !!!! .

I hope you would help in resolving this issue .

I had purchased a pair of Reebok Shoes from Reebok Showroom, Sector 9 Panchkula for Rs 2517/- on 05 August 2010 by debit card (on line POSP payment). Within 03 days of its purchase the shoes was found torn from top (both pairs, a manufacturing defect). On 10 August 2010, I went to the showroom and met the billing clerk, Mr Sunny telephone No [protected] and asked for its refund or replacement. Mr Sunny full of arrogance, took the shoes and kept with himself.He tried to replace the shoe with very low and poor quality He even did not give me the receipt for defective shoes worth of Rs 2517/- which he has kept with himself. On being asked for a visitor card and receipt for deposit of the defective shoes, he became totally arrogant and denied so and asked me to go anywhere and do whatever desired but he won't budge. After that I lodged the complaint in his visitor book and also sent an email to customer.care reebok company on 10 August 2010 but no response received from them. May I request you to process my complaint and enable me to get the refund of shoes. I am Mr Rajinder Singh AWHO Army Flats Q 244 Sector 4 Panchkula 134114, Mobile [protected]. For verification, the payment has been made online from my PNB Saving account on 05 August 2010 and also lodged written complaint in the visitor book of Reebok Showroom Sector 9 Panchkula (Haryana). thanks

I had purchaes a pair of Rebook shoe 2 moths back from a Rebook showroom .
The shoe was worth Rs3500 and now it is just about a month and the rebook symbol on the shoe is come of the shoe.
This symptom proves that there is some thing wrong with the product quality of the shoe
I have not even used the shoe for 30 days and just for the information i only use the sheo when i work out in the GYM.
i dont know what can Rebook can do for me about this but trust me am really upset and willl never get back to Rebook.
I rember the day when i had gone to the store to buy the shoe they were all brhind me to sell the shoe and said this is the best shoe ( Yuvi Collection) and when i got back to them with the issue they were not intreasted to here to me

Name : Suprabhat Jain
Mobile: [protected]
Email: Suprabhat.[protected]@yahoo.co.in

sir,
i had bought reebok shoe in month of[protected], after 3 month o[censored]se shoe sole get damage.
i submited shoe for claim on 28-05-10at companies store subhankar apparele , sapna sageeta road ,noboby from company contacted me till today and companies sapna sangeeta outlet is closed from last 7 days .
Nitin Agrawal
02, RAdhaswami NAgar
contact no. [protected]

i had complete on phone for your rebook offer. the ad show of news paper in sakal .. 7 product was show in advertise but when i gor delivery only 4 product received in post office. so i was call the company the employee attend my phone call that name was dhiraj and tell me about complete no. 494683.
one months was going to do this call. so plz recognize this complete no. and deliver the all of product...


regard
asif iqbal mujawar

In this Reebok showroom in Mizoram,there is a big sign written 30% flat discount. And i went inside to see some new shoes and see the catalogue.But when the product arrives few days later while the discount is stiill going on,They told me that the discount does not cover the particular shoe so they sold it on 6999/-. I asked them that is flat discount so evrything should be discount but i get a reply that they didnt added the item in the stock so it doesnt cover. Isnt this rediculous? I am a big fan of Reebok but this is really puttin me down..

To
Chairman Sahib,
Reebok india company.
Sir,
Maine app kee Reebok india company franchisee Aashirwad corner the mall, Bathinda 151001 phone no.[protected] bill no.11030 dated 29/07/2010 ko article name 1 15097 size Rs 799/- main kharid kee thee lakin mujhe 30% less nahin dya gya .
Maine app kee Reebok india company franchisee Ashirwad Creations 5740-A, Opp. ICICI Bank G.T.Road, Bathinda151001 bill no. 12210 dated 02/08/2010ko articles name 115102 /[protected] size Rs.MRP 699/- main kharid kee thee lakin mujhe 30% less nahin dya gya.
Maine app kee Reebok Franchises Shiv Shakti Entrerprises SCF 128-129, Opp. 3cinema, goniana road, bathinda phone no.[protected]/[protected] bill no. 7808 dated 2/8/2010 particulars I-15099 Rs.999/- less Rs.300/- balance amount 699/- lee gyi. Or computer ka bill no.576Group I-15099 Hardware tin no. [protected] Rs. 699 /- la dya gya hai.jo 30% less karke dya gya hai.
Mare uppar wale two item bills main mujhe 30% less nahin dya gya hai.Mere sath yeh dhokha hoa hai. Koineke app kee tino franchisee par 30% less ka board laga hai.Iss bare main maine Mr. Vikas ji area Manager eebok mob ile no. [protected] par baat kee thee .Unhoane kaha tha ke harama agencies walo se jhagra chal raha hai.app hamine bill kee copies scan kar ke bhen dain.(Hamne bills scan kar dye hain).
Hamne app ke rebook company ke name par purchase kee thee lakin relief nahin mila hai.App Aashirwad corner or Ashirwad creations franchisees ke khilaf karvai karye or hume jo purchase main harassment hoi hai. Compensation dlya jye . mujjhe likhti main likh Kar bheja jye. Thanks
Shashi kant Sharma mobile no.[protected],[protected],[protected] bathinda(pb)

this is to inform that i purchased a my name is khan addition shoe and before 2 months i am facing problem in sole pasting,toe, sole design and shape. i have given my shoe to my retail outlet . i was told that the sole will be re pasted . if this is to be done why i purchase the shoe of 3000 . and that to of reebok.pls the person conserned do the need full otherwise ha have to make a complained in consumer court . thanks

I have purchased reebok shoes on 11/07/2010 and after wearing the same found that the balance of left shoe is not correct so I complaint for the same at the store but they refused and said that they would not replace the shoes. Then I made a complaint to the head of the store and he asked me to drop the shoes at the store and also assured me that I would take required action so I droped the shoes at the store on 24/07/2010 and on 04/08/2010, when I went to the store they people told me that there is n o any defect in the shoes and we are not going to replace.
The complete address of the store is "Crazy Enterprises (P) Ltd., A-120 MAin Vikas Marg Shakarpur Delhi-92"
The cost of MRP of the shoes is 3799 and I got a 30% off on the same and the group is J08747.
The contacted person is Ali , Tanuj Bhalla.
PLZ halp my contact # is [protected].

I, Mr. Subodh Paranjpe, Purchased continantal 4 nos. wheels for my Wagon R From Lokmanya Auto Center, Pune on 21 /06/2010 with the offerfrom the Reebok wrist watch and sunglass worth Rs 7500. I had received the gift as on 30/06/2010. After using the sunglass for ten days left side broke while wearing the sunglass, so very next day I had visited the Lokmanya Auto Center but they said me to give complaint to Reebok Company directly so that they and they only can sort out your problem. So that I make this complaint for the solution about the replacement of the sunglass.

Thanking you
Subodh Paranjpe
[protected]@rediffmail.com

this is to bring to notice of everybody intending to purchase an easy tone shoe. I bought an Easy Tone shoe from Ashok Vihar outlet in North Delhi on[protected]. Within a month o[censored]sage ,it started giving way. I gave it for repair in march and got it back in the month of april,i even have the complaint no.issued by the outlet.the problem is that i never checked the receival of purchase bill. the shoe is again giving way and the manager is not accepting the complaint inspite of telling him the exact date of purchase of shoe, the repair date etc.what should be done as the 6 month warranty is going to be over soon

SIR,

THIS REFER TO PURCHASE OF RS 6500/- WORTH OF REEBOK SHOES ON 14.10.2009 FROM REEBOK FACTORY PRICE SHOP AT BORIVALI S.V.ROAD SIMPOLI CORNET WITH ADVANTAGE OF RS 500/- x 12 GIFT COUPONS FREE TO BE ENCASHED RS 500/- FROM NEXT MONTH TOWARDS PURCHASE OF ANY REEBOK ITEM FROM ANYWHERE IN MUMBAI.

WE DID ENCASH 5 COUPONS FROM 01.11.2009 TO 01.03.2010.

BUT LAST TIME I VISITED ON 30.06.2010 I WAS TOLD THAT COUPONS ARE NOT BEING PROCESS IN THE COMPUTER AND SO I CANNOT ENCASH THE SAME.

EVEN AFTER REQUEST I WAS TOLD TO FOLLOW UP WITH THE COMPANY OR WITH SHOP AT BORIVALI.

TILL DATE NOTHING HAS BEEN DONE BY THE COMPANY.

THIS AMOUNTS TO DISTRUST WITH THE CUSTOMER AS THERE IS BOUND TO BE SOME FEEDBACK FROM THE COMPANY THAT COMPUTER OR TECHNICAL PROBLEM WILL BE SOLVED SOON AND THE AGGRIEVED CUSTOMER WILL GET THE BENEFIT SOON.

I HAVE WITHHELD ONE OF MY P URCHASE OF REEBOK ITEM WITH THE HOPE THAT YOUR COMPANY`S TECHNICAL QUERY WILL BE SOLVED SOON.

PLEASE DO THE NEED FUL AND GIVE SOME FEEDBACK AS TO HOW YOUR COMPANY IS PLANNING TO ENCASH THE RS 500/- REEBOK GIFT NOTES LYING WITH ME.

THANKING YOU,

KAUSHIK G BAVISHI

To,
Reebok India
Customer Service


This is in regard to my purchase of Wind cheater from an authorised Reebok outlet in Mumbai- Borivali (W). I got this wind cheater on 11.07.2010 for Rs. 840 after discount of 30%. But the material seemed to be of a very low quality, as I was completely soaked in the first rains itself.

As I informed the retailer about it, he was very arrogant and said that he cannot do any thing to it. So I decided to inform the same to the customer service of the company, but I wasn't able to find any such links.

A company with such a brand name seems really careless to see, if its customers are happy with their products or not. If any body is aware of where do we complaint about the same, then please help me out.

Hence forth I would never go for a Reebok product and inform the same others.


Thanks,
Prachiti Raut

Hello,
I purchased two pair of reebok shoes from a multi branded retail outlet in cochin that sells only reputed brands like reebok, adidas, nike. These were for my kids. It was purchased two weeks back in a discount sale (50 % off).

But i was shocked to see that the upper lining of both the shoes started peeling off on the second day of purchase itself. The products were
1. White shoes (with light) with product code - RB 512 BBX[protected] priced INR 1770
2. Black school shoes priced at INR 990

we went to the retailer (B Sporty, Kadavantra, Cochin) and since the black school shoes was in a very bad condition and he had spare shoes with him he replaced the product.But since he did not have spare for the white shoes with light he said he was helpless and hence we thought of complaining.

The retailer also said the product was manufactured way back in 2005, but we were perplexed to understand that such a reputed company like reebok could do such irresponsible marketing techniques.

Reebok has the responsibility to inform the customer about the quality of the product to the customer and such low standard marketting gimmicks would definitely affect the brand in the future as well.

Please do something to solve issues like this or else even if acquired by adidas would face serious branding problems.

hope you would address our issue amicably as well as do your best to protect the quality of such a reputed brand as this.

Regards,
Simmy Joshy

The sole of J15606 footwear has partially stripped off.when i contacted the seller, L.P associates shop no.:1 L.G.F. fun republic mall gomti nagar lucknow,ph:[protected], on 11/07/2010 for the remedy, he misbehaved by saying that due to sale period of the product such case shall be entertained after july 2010.i requested him repeatedly but he ignored.i'm a regular user of reebok products,but now i'm willing to switch on to some other brand due to dissatisfactory response of your dealer.the said product has been purchased through bill no. 643,TIN NO:[protected] dated 23/05/2010 for Rs 2999.
please inform us the action taken in this regard on-ashutosh.[protected]@gmail.com
ASHUTOSH SHARMA

Dear Madam/Sir,

I could not find any medium on Reebok India website (http://www.reebok.com/IN/) to bring this to Reebok's notice hence I'm writing this to you.

I have been a loyal customer of Reebok since past 12 years. It is understandable that International brand that offer a wide variety of products would occasionally come across a faulty piece of merchandise. Something similar happened to me recently.

I purchased a pair of Reebok shoes (Model No.: R773926) for INR 3219.00 from authorized Reebok Store, EMDEE Apparels Private Limited, No. 423, 27th Main, First Sector, HSR Layout, Bangalore, INDIA having TIN No. [protected] on 4th July 2010 at 20:19 hrs.

On 6th July 2010, the first day when I used my shoes, by the evening the right-leg shoe was torn apart due to a manufacturing defect. I immediately went back to the same Reebok store and reported this to the store representative Mr. Rehan. He asked me to return the shoes back to him so that he can send the shoes for claim. Since I was wearing the shoes and had no other footwear, Mr. Rehan asked me to visit his store again the next day at 10:00hrs which was difficult for me since I had to report to my work at 9:00hrs and it is not easy to take time off from my work and come to the Reebok store to return the shoes on working days.

Hence, to avoid a travel the next day to Reebok store, I decided to hand over the shoes to Mr. Rehan the same time and purchase a pair of Reebok slippers so that I can drive back home. On 7th July 2010, I was eagerly waiting for Mr. Rehan's phone call but he was not courteous enough to report to me about the proceedings. Hence I had to call him when he told me that company has accepted the shoes and I can visit the Reebok store and take another pair of Reebok Shoes. Knowing this, I had to again drive down to the Reebok store but I did not like any other shoes which I could purchase. Finally I spoke to Mr. Rehan and asked him to refund my money back. But Mr. Rehan said that in any circumstances, he will not be able to refund my money.

Looking at this behavior of Reebok representative and the troubles I faced with my purchase this time, I am really disappointed to know how much harassment I faced during this time.

Currently the situation is that the Reebok Store has my money with them, they have my defective pair of shoes with them and I only have the purchase invoice with me.

I have lost hopes in the quality of service offered by Reebok in India and if this will continue, I think that I may never return back to Reebok products ever.

I request you to kindly look into this matter and help me out.

Details:
Receipt/Invoice No.: 1723
Reebok Shoes Model No.: R773926
Reebok Store Details: Reebok Store, EMDEE Apparels Private Limited, No. 423, 27th Main, First Sector, HSR Layout, Bangalore, INDIA Pincode: 560102 Phone: +[protected]/42134892
TIN no.: [protected]
Reebok Store Representative's Name: Mr. Rehan (Mobile: +91-[protected])
Date of Purchase: 4th July 2010 @ 8:19 PM
Amount Paid: INR 3219.00
Date of Return: 6th July 2010

Thanks and Regards,
ARUN KUMAR SARAL
Mobile: +[protected]

After buying a pair of reebok casual walking shoes and wearing them for three months , one shoe remains as good as new while the other has disintegrated to the extent that pieces of the sole has fallen off, quite an amazement for me after buying from a reebok authorized store on Rajpur Road Dehra Dun.

I am attaching pictures for the company people to do there R&D

Manish Jain
mj[protected]@gmail.com
mobile [protected]

Dear All,

A week ago I bought one T-Shirt for Rs. 1,099.00 from Reebok Showroom (Shivas Departmental Stores Pvt. Ltd.) at Shipra Mall, Indirapuram, Ghaziabad, U.P. Actually Reebok sells something which they claim that and they everytime fails to deliver the quality. I think people should always think before buying anything in Reebok brand. They are so renowned but I think they are the biggest cheaters. This was the third instance that I bought something in Reebok brand and everytime it failed to deliver. Whereas I bought lots of T-Shirts, shoes from Addidas but I think they are really good, so is Nike..

But I think it was last time I visited the Reebok showroom.

Thank You for stopping by.

Sanjib Ghosh
Shipra Suncity,
Ghaziabad, UP

I purchased a pair of shoes from sector-9 show room of the company. The shoes developed a cut on upper part of one of the shoes and was returned to the show room with in 10 days of purchase. The company reoresentative has refused to replace the shoes though within the guarantee period. This the the way a multinational treats its customers. This is nothing short of cheating.
Date of purchase [protected]
Date of return [protected]
Denied liability on 30 06 2010
Meenu Sharma
Flat 205 gh-22 sector 20
Panchkula(haryana)