Reebok India Complaints & Reviews

Living Media India Ltd.
B-47, Indira Enclave
Neb Sarai
New Delhi – 110068
Tel.:[protected]

Dear Sirs,

Sub : Refund of courier charges - change of Shoe size – reg.

It is briefly submitted that I had ordered for 8 no. Reebok shoe size with UBC watch and made the payment through Credit Card in the last week of February 2009 to M/s. Living Media B-47, Indira Enclave, Neb Sarai, New Delhi – 110068, Tel.:[protected].. However, after quite a long delay I received the consignment containing 10 no. shoe size along with UCB watch on 28th March 2009. After discussing the matter with their representatives and as advised I sent back the shoe of 10 size after retaining the watch through courier on 31st March 2009 vide First Flight Couriers Ltd. Memo No.D41573206 by paying an amount of Rs.150/-. However, the consignment was not accepted by their godown and the same came back to me on 2.4.2009. On this I again made request through e-mail as also over telephone upon which I was insisted to send the shoe back after 10th April 2009 as there is some technical problem in accepting the rejected shoe. On this I again sent shoe to them on 16th April 2009 through Trackon Couriers Pvt. Ltd., New Delhi vide their Memo No.[protected] and paid Rs.80/-.

Now I am waiting for the correct shoe size i.e. 8 No. as originally ordered by me over phone. Further as talked to their representatives over phone and through e-mails I sent the original bills for Rs.230/- (Rs.150+Rs.80) that in the interest of good business / customer relations I may please be refunded Rs.230/- (Rupees two hundred thirty only) and sent back the corect shoe size of 8 no. at the earliest.

I request you, Sir, that in spite of my repeated phone calls and emails I have not yet received the shoe though I have made the advance payment through credit card. Already about more than five months have passed and only I am being told that the return of shoe has not been uploaded by the compnay yet.

Submitted please.

I bought a pair of Reebok floaters(invoice no- B7-2752) for Rs 1600 on 5th Sep 09 from the outlet at manisquare,Kolkata.The side padding on this model is extremely uncomfortable.I had noticed this while trying at the outlet.But the salesman told me to use it and see,if still a problem,they will be happy to replace.But right after one use,i found that the side padding comes just below the ankle which makes it bleed.It was not the normal shoebite of a new shoe but a problem that would persist because of its design defect.When i went to the store for replacement, they behaved very rudely and denied replacement even after it was only after a week.
Please suggest what can be done.

I recenly bought 2 high end running shoes from a Reebok showroom in Hiranandani Garden, Powai, Mumbai showroom.

These shoes collectively cost around 12000 and there was a scheme going on where Reebok was giving away vouchers worth 3K, 6 K and 12 K based on the amount purchased for.

I found the scheme too good and checked atleast 3-4 times with the store manager/boys whether there was a catch in the scheme and was given to understand that the scheme is valid only after first november and I could use all my vouchers after that in a single purchase. I even clarifed that if I came on November 1 and bought shoes worth 12000/- would I be able to buy all these against the coupons.

I was clearly told by the store manager that yes that was possible.

I was billed and finally given a booklet after I paid for the shoes, having clarified the scheme 3-4 times in great detail, I was satisfied and kept the booklet in the bag.

However, to my horror, once I reached home and was browsing through the booklet (total 12 coupones worth 1000/ each), I realized that only one coupon would become valid each month, November 1 being the first day, and subsequently 1 coupon each month becomes valid, Also, each coupon is valid only 3 months each, so one cant use all these coupons together any time, maximum three coupons could be used together any time. Effectively I was saddled with a booklet that I would have to keep for 12 months, and then keep track of dates every quarter and visit the showroom and maximum i could use would be INR 3000 at a point of time.

I called the showroom and they gave me very cold answer of we'll see what we could do and also told me to complaint wherever I could wihtout any feeling of remorse/guilt on what they had done,

I wonder if a company like Reebok is resorting to such tactics for selling their goods, akin to a fly-by-night operator, what would happen to other companies.

I feel hugely cheated at this instance and would never again buy a Reebok product in life unless the issue is resolved by the company to my satisfaction.

While I intend writing to Reebok If anyone here can forward this to someone relevant in Reebok, would appreciate th same.


A Cheated Customer[protected]

I am a regular jogger & have always used premium Nike shoes for the same. On 23 Aug 09 in the ongoing 40% Reebok sale I purchased a pr of Reebok "Premier Running Shoes" from the main Reebok Showroom at South Extension, New Delhi (Reebok NE Zone Delhi). The details are :-

DMX Shear, Premier Ultra VI. Dt of manufacture 28 Apr 2009, cost Rupees 8999/- (discounted price 5399/-)size UK 8 (Eur 42). The other number written on the shoe is "RB 812 FLU/MOJ RB 347209 & the bar code on it is[protected].

From the first day I wore it I realised there is some problem for though very comfortable and cushony, the shoe is very soft from the rear outer sides of both soles. So much so, it almost seems as if the midsole portion of the foot is higher and not letting the rear portion make even contact with the ground. I only gave serious thought to this when after a 5 km jog on the first day of wearing the new shoes, I developed a painful ligament on the right heel and the area of my right foot above it. This forced me to lay off running for approx 10 days but the day I went back to the gym, the same problem repeated. Today when I only went for a walk - after a weeks break from the second day use, I notice an ache in the same place again.

It needs mention that I have had no problem with my regular Nike running shoes which I bought from Cape Town, South Africa. Moreover, while the Nike shop salespersons were quite familiar with "over and under pronator" types of runners, NO sales person in any of the three main Reebok shops visited by me even knew what pronation in running means !! (It incidentally refers to the area of the heel which makes first and heavier contact with the ground while running, ie., the outer / inner side of the heel - easily seen from the place of greater heel wear).

I write this mail with the hope that someone may read it and take it seriously enough to note that there is evidently some quality control problem in the shoes bought by me. I do hope someone takes note and gives me a call (+91 [protected]) else though I may mentally write off the money spent, I will definitely revert to Nike & never visit a Reebok outlet again.

I purchased the reebok shoe costing Rs.1717.50 vide Bill No. PFNS78/800 dated 11.3.2009 at the above showroom (mostly factory outlet). I have been using the shoe since about a month and I observed that the red layer at the hind portion of the shoe has come off (observed only today) and the red layer of the other shoe also has started coming off. I went to the REEBOK showroom (franchiseee) at M G Road Mangalore. I was shocked to hear the response of the person there. To quote:
" YOU HAVE PURCHASED THE SHOE AT PUNE, SO YOU TAKE IT THERE FOR REPAIR"
He also straightway rejected my request to replace the layer which has gone off saying that no repair is possible and that if I get the said layer, he will paste the same. I was wondering as to how I can manage to get the layer as the same is not manufactured by me but by the REEBOK company.

I strongly object to the fact that the company franchise refused to get the shoe sole repaired. After having spent thousands on the REEBOk shoe, if the company/franchisee refuses to repair the shoe, it would mean that the company refuses to heed to and resolve the complaints lodged by its customers. If the sole comes off within a month o[censored]sage, and if the company does not have any arrangement for its repair, does it mean that the shoe is to be thrown away. Then where is the question of brand and quality and who one has to spend in thousands for the international brand if the quality of the product is so sub standard on the one hand and the company refused to repair when the shoe wears off so early.

This complaint is lodged with a request that my complaint be resolved either by exchanging the shoe or by getting the shoe sole repaired within the next week or else I would be having no other alternative but to approach the Consumers Forum for redressal of my grievance.

M. SURESH KUMAR
"SRIRAKSHA"
VASANTH NIVAS LANE
NEAR BUNTS HOSTEL
MANGALORE : 575 003.

MOB: [protected]

Replacement

Vendor Name : Reebok Exclusive Store
Karni collection 2-c Block , Hotel Sahil
Ravinder Path Srigangnagar (Rajasthan)
[protected]

Regarding Exchange Of Shoes.

I bought one shoe of Reebok sku code no[protected], MRP : Rs. 4990.00 on 40%sale Dated :15.07.2009 from the above mention shoe store .I have asked for the Authorised Computer bill of the reebok company but they have given me the manual bill of their firm Karni collection.After that I found that they have given me the second Quality and wrong no of shoes. So, I decided to replace it and went it to the vendor but he has not changed the shoes This franchise in Sriganganagar is cheating with customer and with the Reebok Company and ther are degrading the company's Reputation

.I am Physically and mentally abused by the vendor.

I request Reebok India to look into the matter in urgent basis and refund / replace the same ASAP.

Thanks in advance

Suchit kothari
[protected] mobile no

Dear Sir
I have purchased i pair reebok shoes quality code no. J01541-US-7 from M/s CS Trade Link, 7B, Middleton Street, Kolkata-700 071, cash Memo No. 1445 Dated 13.05.09 for Rs.5999/-. But regrate to inform you that the sole of shoes became seprate from the body in such a short period. Now the shoes are useless for me.
So Kindly replace the shoe immediately or refund back the money.your earlier action will be highly appriciated.

Thanking you
Vijay Sirohia
2, Clyde Row,Hastings, Kolkata- 700 022
[protected]@sirohia.com M.No. [protected]

Dear Authority Person,

I have place order no.OGA[protected] but i received only gift but till i am not received REEBOK SUNGLASS, i am more calling to your number's but not any one respond me. Please look into this complain otherwise, i will strictly taken action against you.

Incase you want contact me my no.[protected] or email me [protected]@rediffmail.com, [protected]@yahoo.co.in.

Warm Regards
Rahul Patil
Advocate (Dhule Court - Maharashtra)

Reebok Shoes
Posted : 4.09.09 by Sunita
Replacement
Vendor Name : Mr. Rajesh Mehrotra
RBK Store
Address : Lajpat Nagar
City : Kanpur
Phone :[protected]

Regarding : Exchange of Shoes

I bought one pair of basket ball shoes of Reebok Article No. 4-163232, Size 8US (CM. No. 535) MRP : Rs. 2792 on Dated 21.06.09 from the above mention shoes store and found defect on the shoes. So, I decided to replace it and hand over it to the Vendor dated 25.06.09 for replacement.
But till date I have not received any replacement rather the vendor is saying to take any other shoes or replace it some other place or Lucknow.
But to my surprise Kanpur has 3 Stores where Basket Ball Shoes of my choice and color is not available. I have visited the showroom at least 5 to 6 times. The vendor Mr. Rajesh Mehrotra has supported me but still the shoes are not available.
I request Reebok India to look into the matter is urgent basis and refund me the money if the shoes are not available. Kindly do the favor.

My Contact No. : [protected]
My Address :
Sunita Tulsian
C/o. Anoop Creations
56/67, Kahoo Kothi,
Kanpur - 208 001

Regards
Sunita Tulsian

Dear sir,
I am in receipt of VPP memo no.629037 against my order no. OGA[protected] for Rs.2298 including postal charges .But here Post Office is charging extra charges of Rs.115/- which was hidden.this breach of business rule.If it is clarified earlier I will try to lift my VPP>
With thanks
RANDHIR KUMAR MISHRA

I have purchased one pair of shoe from Reebok showroom Karni Sports, Rani Bazar, Near Mittal Studio, Bikaner, Rajasthan, India vide cash memo no. 3727 dated 29/05/09 SKU Code No. R 954555 size 9 cost 4,999/-. But after two months there was crack occurred in the edge of sole near toe. I contacted the showroom & return the shoe for replacement after 15 days when I again contacted the showroom, they told me that this shoe shall not be replaceable. When I asked for the letter in which company mentioned that this defects is not entertained. They have not shown me the letter. The shoe is laying at showroom.
Now I am requested kindly help me for the replacement of defective shoes at the earliest.

Thanking You

Yours Sincerely

R.P. Pathak
A-18, Karni Nagar
Pawanpuri, Bikaner
Rajastha, India
Mobile No. : 91-[protected]
email - [protected]@rediffmail.com

Shoes were purchased from Reebok stores Allahabad. They were torn within ten days of purchase.(05 Aug2009) Model no.012585 cost Rs.1559/- bill no.1143 . Address of the shop RBK store, Palco Agencies, FF 4&5, Atlantis Mall, Civil Lines Allahabad. Phone No.[protected]. Shop people are not responding to our complaint. They are rude and say that we should have looked at the bill. At no time were we told that discounted items have no guarnatee or warranty.

This is to inform you that I have purchased a pair of snickers for my 12 year old son (Product code RJ00018) from your retail outlet at Kolkata, The name & address of the shop is M/s. DHANANI SHOES LTD. 64, Bentick Stret, Kolkata - 700 069. The date of purchase was 21.8.2009 vide cash memo No. 16479. But unfortunately when I handed over the sohes to my son he found that there were two cut outs at the same place in both the shoes. I informed the dealer over phone immediately and he confirmed that he will replace the material. On 23rd of August when I went to the shop he saw the shoes and said that the shoes will not be replaced. The reason is that my son has tourned the shoes or cut the shoes by blade. I never expected such words from a dealer of a world famous company like reebock. The customers present at the shop were astonished to see the behaviour of the salesman. Everybody said that it is a manufacturing defect but he is not in a position to accept it. My son is a National level Table Tennis Player, he represented the Bengal School Team in National School Games held this year in Chandigarh inTable Tennis .I bought the shoes for him because he can perform better if he gets a better pair of shoes, but it is my ill luck. I have no other words to say you. Now it is my earnest request to you to look after matter and take necessary action against the dealer. I am coming from a respectable family of Kolkata and staying here for last 49 years. Can you think my son or me can do such works for a pair of shoes of Rs, 654/-.
I am giving below my complete address for your ready reference.
Thanking you,
Yours faithfully,

S.S. Banejee
Address :
260, Jodhpur Park,
Kolkata - 700 068.
Mobile : [protected]

I had sent to you on 5th August 2009 gift voucher along with first paid bill of Vodafone for reebok sunglasses. Courier name is Professional Couriers and their consignment number is[protected]. I have still not received the gift item. Please expedite despatch of the gift item and let me know when can I expect to receive the same. Thanks Suraj Viswanathan Mobile [protected]

I was called by the representative of Living Media India Pvt Ltd and told about the offer for Reebok Jogging Kit. I havr ordered it and the amount of Rs.2298/- was credited from my HDFC Bank Credit Card no:[protected] on 18/07/09. Till Date I have not received the product or the money back. Kindly look into the matter and do the needful.

Regards,
Livingston. E

To,
Reebok India
Customer Care

I bought a Reebok T-Shirt on 20/07/2009 for Rs.899.00 (offer price rs.360), from Authorised Reebok Outlet: RAINBOW IMPEX, B-203 SUHATTA MALL, CITY CENTER, DURGAPUR-713216, WEST BENGAL having MANUFATURING DIFFECT, Store's sales man all are agreed but they do not change the T-Shirt on 21/07/2009.

Thanking you,
Bibhas Mazumdar
+91 [protected]
City Centre
Durgapur
West Bengal

Dear Sir..
I had purchase a pair of Reebok Hexaride Shoes(Color Blue n grey), Size 10, item code R 717540 worth Rs 7999/- only from Reebok Dealer, m/s H.G. Retail Solutions(pvt) Limited, B-12 Cannaught Place, Inner Circle, New Delhi, Tin No- [protected], vide bill number- 5131 dated 26 May 2009 please. Now one of the shoes has developed a defect as its flap(beneath the shoe laces) has ripped of from its place and as a result I am finding it quite uncomfortable to wear the shoes. Also its a quite costly item and cant be purchased by a person like me on a routine basis so its requested that it be immedialtey replaced with a brand new pair as I have purchased it only almost two months back.. So I request u to send the parcel at this address-
Mr DK Thakur,
SHQ BSF Teliamura,
Khasiamangal.,
Teliamura,
Dist-West Tripura
State-Tripura
Pin-799205
Ph no- [protected]
landline[protected]
Please make sure that ithe parcel is sent by either Indian Postal services or DTDC courier as only these two services are active here as per my knowledge.
Also kindly intimate that how I should send back your defective shoes.
Thanks and regards..
Deepak Kumar Thakur

To,
The Consumer Care Officer,

Respected Sir,
I have bought a brand new reebok shoe model no. 113917/9 from Chawla Creation, Vivekanand Nagar, Wardha Road, Nagpur-440 015 on[protected].I was assured about the quality of the product and that any damage or defect to the shoe within 6 months will be replaced.I m a regular jogger.Today while jogging i placed my foot on a small stone and i was shocked to notice that the shoe soul got teared.I was damm shocked about the quality of the product.I was sure that i would get a free replacement as the shoe was damaged with in 3 days of purchase.But to my suprise on complaining about the damaged product the showroom owner completly refused to exchange it.On my questioning he was talking with a dishonouring tone.
Please do get me justice and take appropriate measures against the owner.
Thanking You.

Your Sincerely,
Babar Kumarshanu.

I had bought some items on 24 July 2009 from Sun Corp Lifestyles Pvt ltd, Vishahkapatnam a RBK Exclusive store on a 40% Discount Offer vide Bill No 2238.
Being a regular customer, I was surprised to find all the product prices hiked-up.Even then the displayed MRP is not the billed MRP and they claim that they are only guided with some online barcoded pricing.
I wish to report the following glaring unethical practices---
K 29392--3 for price of 2 womans trio Pack crew socks--Printed price Rs 179---Billed Price Rs 279
RE[protected]Gym Ball 75c --Printed MRP Rs 1690--Billed MRP Rs 1999

Dear Sir,
My name is mr Pankajkumar Choksi from SURAT and my Mebership No.is ITBC0945832.And i could pay 999/-Rs.as per gift On the date 25th jun your company send me this particular as our requirment.But no free gift with this rebook sun glasses.then i m waiting for few days but no reply from your company then at this time i can write u mail for my free gift of ::: 2Nights/3Days Holiday for a Couple worth Rs 5000.:::
I didnt receive and gift from your company as your show on my mail .
Please reply me and i m waiting for my gift.
Regards.
CONSIGNT NO. [protected]