[Resolved]  Reliance Broadband — Worst customer care service

RELIANCE IS THE WORST BROADBAND SERVICE IN INDIA. THEY DON'T QUALIFY EVEN IN ONE SERVICE. EVERYTHING IS WORST. NEVER USE RELIANCE. I[censored] R ALREADY USING THEN BETTER U CHANGE TO OTHER SERVICES. I SUGGEST BSNL

all the stupids above who r using reliance please don't give a chance them to make u fools

Reliance Broadband — Threatening calls for recovery

This is reference to the reliance broadband bill issued in the month of august-2007. At the time of application of the broadband connection I have applied for the Plan- 750(150 kbps) and somehow I have given the Plan[protected] kbps) from the reliance. I was unknown for this information .

After few days of the connection installed I contacted to the reliance customer care and became to know that plan which is given is limited data plan and i supposed to have unlimited Plan so I have requested (Date : 25/08, request number :[protected]to change the plan and it got changed in 24 hours.

I received bill for the month of august with the amount of Rs 11,275 /- and it is charges for the limited data plan which was not asked for . as per my requirement It should charge me Rs 750/- + taxes . I have requested to issue me a new corrected Bill Because this is not a mistake from my side. (request No :[protected] on dated 10/09).

When I had found out about this I had registered a complaint with Reliance Customer Care.I was told that it may is due to wrong plan activated by Reliance ,so I have to pay about 1700 rs to waiver rest of the amount (attached mail from them below) .So I have paid 1700 rs by cheque. but later I was getting phone calls daily to pay rest of the amount. One day told them , if they are continuing to harass me , I will launch a complaint against them so they stopped to call me.

After this today I got a call from delhi, saying that it is from Delhi High Court and a case against me is registered for forgery and I was given a phone no. of Delhi Advocate, who asked me to pay the amount immediately otherwise I will have to face severe losses.

I want suggestions from you all , what should I do now ? Please share your expertise.

e-Mail from Reliance saying about waiver
[protected][protected][protected][protected]
As per discussion Wrong Rate plan code activated from our side
Ban no ------ [protected]
As per Invoice ------ 17 /09 / 2007 & 17/10/2007
As per Booked Plan WICF750 Unlimited Unfortunately Activated WICM750
We Change you Both invoice amount : Rs 10482
Pls Pay Rs 1700 /- With Service tax
Waiver Amount Rs : 10131 /-
Thanks For COOPERATION
Regards,

I am residing in Phase1, New Palam Vihar, Gurgaon.My subscriber ID is[protected]. I took Reliance broadband internet connection nearly three months back and since from that time I have not seen a single day when I get network connectivity without any break down.It never works in the night hours specially. The services of this company are pathetic.

Moreover their customer care department has nothing to do with the complaints and keeps on ignoring it but their billing department is so punctual that it never fails to generate bill and that too without any delay. They don't even mind to see for what are they asking their customers to pay.

I request to all the customers of reliance who are facing such type of problem to stop the payment of their bills till the time the company don't provide proper facility.

Thanks

Very worst service provider.The Customer care is pathetic.They have taken out my wimax connection antenna with out my knowledge.They were supposed to take out my neighbors connection as the vacated .Instead of that they took my connection and I called by customer to complain.They gave me a complaint # and and there was no action taken again I called them up and again one new complaint# but after 2 weeks also no action was taken.I was annoyed and I asked them to disconnect my service as I wated to take a new one.The response from reliance is as below.They never even took a step to convince the customer.

Dear Customer,
We regret the inconvenience caused.

This is with reference to your e-mail regarding "Service Cancellation". Please note that in order to process your request for the same, we request you to provide us the following information:

1. Any one from the following:
A) Customer Account Number (CAN)
B) Billing Account Number (BAN)

2.Any one from the following:
A) Date of Birth
B) Alternate contact number
C) Address

Hey Nil,

What have you decided to do? I am facing exactly the same situation. I received a call from Delhi as you did and given advocate's number and a file number...

Please share so that we can fight together against this ...

Prav.

This is the worst service ever - Relaince Broadband. They are cheaters!
You will have to follow-up with them with your application number...

If possible pls call your bank and stop payment of cheque and go for some other connection!

not only this problem, we are facing loads of problems by using this worst broadband connection, in my situation last month bill was generated wrongly, actually 2 months before i raised a request to changing of my plan from 1gb day 10gb night to 3gb day and 10gb night, but i went to delhi so that my sister is not paid the bill.next month we received the bill of 3500, after i came over here i called to customer care and i found that the plan was not changed, i fight with customer care executive Mr Manoj, he told that he will give the weaver of 900, afterthat they given connection on first week of june, this month bill was generated on 27 th, for 20 days we are not used much, but today i received the bill of 1400 rs, dont know how these people are generating the billl, today i sent a mail to customer care Stating that Please cancel my connection ASAP. i got irritated because of this. be aware of reliance broad band, worst services, too much of charges, my suggestion is please dont use RELIANCE BROAD BAND,

I have called up reliance customer care services for at least 5 times and lodged a complaint related to my service for not net with speed they mentioned(3.1 mbps). They are not able to identify or either rectify the problem yet. The service from a company like Reliance is so pathetic which no one could expect. I was promised that if there is any problem it would be solved in an 72 hrs beyond that. But this time they took more that 14 days and my net is still not working pls take action against this comapany if you can.

Mr. Anil Dhirubhai Ambani & team,

Please shut down your broadband service, if your are not able to provide good service that you claim!!!


Worst class internet service provider.

I am waiting for last 15 days to increase my internet speed.

Z'class service

hi this is makrand choudhary from pune

i have your broadband connection with acc. no. [protected] and user id[protected]. there is no connectivity of the net from last week. i have called customer care no.[protected] for 2-3 times. they are asking for 10 digit no.

look neither user id nor acc. n. nor the phone no. i.e.[protected] are of 10 digit

i have also called the person from whome we have got connection but there was no reply.
plz look in to matter urgently as my project work has started.
will hope you will do the needful urgently

Broadband+ 10 GB City Rs. 1099/- 10 GB Nil 50 p / MB Citywide Rs. 899/-

Dear reliance
my account no. is [protected] is not working before 1 month, your Technician coming on 12-07-10 but not repair

Reliance Broadband — Not working Reliance Net

Dear Sir/Madam,

I wish to bring to your kind perceive that I am the customer of Reliance broad Band Connection, Details of my connection is as below.

Registered to: Ankush Ghadi
Consumer id:[protected],

Issue: Its long time I have been taken reliance Broadband connection, since a month I am facing tremendous problem in reliance Broadband connection. Even though I am calling in the customer care department they are not entertaining us or not giving good service as well. I am now frustrated by calling day to day at customer care department. I am running Cyber café at my place which gives income to my family as well, since a month my customer divert their root to other Cyber because of this issue. If this case is not solve than I will lose my regular customer whom I cannot abide the cost.

Customer care Report: Below is the detail of customer care talk.
Complaint No: 1][protected], 2][protected], 3][protected], 4][protected], 5][protected], 6][protected]
Person: 1] Miss Salma, 2] Abhi Raj [Technical Department], 3] Sampda [Broadband Department]
4] Vandana [Senior Supervisor}, 5] Sanjiv [Team leader], 6] Rapid Solution Team.

In above details sometimes calls were close by engineer without taking our feedback, even call was not done.
In this case I Need your support to help me out at earliest so that my business will resume.

Thanks & Regards,
Prasad Ghadi.
[protected]

Reliance Broadband — not connected after 7 days of booking

i have given connection fees on friday 16/07/2010 and still on 23/07/2010 after 8 days the company did not given me connection , the company representtative told me at the time of booking that i will give u connection within 2 or 3 days, the sales executive are telling lie and taking connection , and due to this i suffer some loss, is this is the policy of relinec company for taking connection.

from Pawan kumar garg
( C.A.)

Relationship No. [protected]
Cell: [protected]

Top Urgent

Dear Sir,


I’m very upset due to bad service of Reliance.

Since I’m using a broadband service from Reliance Communication from past 2 months.


I’m facing frequent problem of losing network. Please forward my complaint to this department and clear this issue at the earliest. Further clarification if any feel free to contact us.

Contact Details:
Cell: [protected]
E-mail Id: [protected]@yahoo.co.in

Best Regards,
Rajesh

pls set up my relce broadband quickly i cant wait more time...pehn k lodeo mother chodo

restrict

the worst service ka award milna chahiyeh inheiin to last seven days say use kar raha hu mein siirf naam ka liye 10 hr to band rehta hein aur baki time speed nahein aati yeh complaint bhi mein bahot jagah kar hjagah chuka hhu but koi sunna he nahein chahta manoj naam ka executive tha jo net lagvane say pehlay roj chakar lagata tha phone bhi karta tha lakin jis din say paise lag gaya hein us k baad phone uthan band hein galti say utha lay to goli day k rakh deta hein meri details abhi tak upload nahein hui aur bhi bahot jano ko call kiya but nobody support me the worst service ka award do inko aur asay staff ko improve karo aisen logo ko nikal kein bahar fanko .mujhein support kab tak milega..

dear sir madam my connnection not avaible any one have to repair due to rain are somthing wrong in connection last one week now body make my name is mohd abdul haneef house no.4-6-49/53 esamiya bazar hyderabad bill no .[protected].