[Resolved]  Reliance Broadband — Worst customer care service

My Landline isnt working over 2 months now. They say the society isnt giving permission in which the cable is giving a problem.. But this isnt my problem even then I have to pay the bill for all these months as they have a policiy that the customer should pay the bill even if the services are not given and once the service is resumed they will then think of refund..

I'm Shalendra Chawla from Jaipur. I take a Internet connection from Reliance and I was told that you will get the speed up to 300 kbps. But the I'm receiving only 50 kbps speed.

Can anyone suggest how this can be resolved?

Shalendra Chawla
[protected]

Reliance Broadband — non acceptance of bill payment before due-date

dear sir,
i was getting repeated calls regarding payment of my bill of the datacard even on sunday today & I was asked to pay the bill till 4.30pm to any nearest web-world & when i visited the web-world today for the payment they refused to accept the payment and asked me to come again on Tuesday.This would cause me additional charge of late fine & also will cause me inconvenience.
your discretion is required.

regards,
pallavi raj
State Bank Of India

my name s KHAJA GARIBE NAWAZ this is correct name.But postal name is wrong pls edit the name correctly.My user ID[protected].

My correction name is as below KHAJA GARIBE NAWAZ my broadband land line no.is 30402673.
and id.no.is[protected]. kindly note that your representative wrongly written Thanking you...

this is very ignorant towards customers interest.

I would like to inform my broadband user id is[protected] & my no. is 30402673 my telephone is not working from last 1 week i had complaint several times to your customer care its team but no any solution is given to us.our net also does not work continously for 4 days even and our amount is deducted from my account without taking any service we are paying bill .
so.this is our kind request either remov my connection or give me final solution within 24 hours.

to "[protected]@gmail.com" <[protected]@gmail.com>
date Wed, Nov 10, 2010 at 11:21 PM
subject 'ADAG=[protected]' Reference to your e-mail
hide details 11:21 PM (10 hours ago)
Dear Customer,

This is with reference to your e-mail regarding Cancellation of Service Issue for Fixed Landline Number [protected]. Please note that as per confirmation received from the concerned team, your issue has been provisioned from our end.

However, if the issue still persists then kindly revert.

Yours sincerely,

Tushar Mane
Broadband Customer Care
Reliance Communications.


m RCOMBB.[protected]@relianceada.com
to [protected]@gmail.com
date Wed, Nov 10, 2010 at 7:29 PM
subject RCOM Service Termination Letter
hide details 7:29 PM (14 hours ago)
Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 30/10/2010. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 3-5 days depending on your availability.

[protected]@gmail.com" <[protected]@gmail.com>
date Wed, Nov 10, 2010 at 10:53 AM
subject 'ADAG=[protected]' Reference to your e-mail
hide details 10:53 AM (23 hours ago)
Dear Customer,

We tried to contact you on number [protected], but were unable to reach you.

With reference to your request regarding Service Cancellation for Landline number [protected], kindly note that we have taken up your issue with our respective work group for redressal on priority.

We will be in touch with you in this regard.

We regret the inconvenience caused to you.

Yours sincerely,

Benaifer Patel
Broadband Customer Care
Reliance Communications.

Dear Customer,

We regret the inconvenience caused.

This is with reference to your e-mail regarding "Cancellation Of Services". Please note that your request registered under Service Request ID[protected] for cancellation of service for Broadband has been provisioned on 09/10/2010.

Further, your request registered under Service Request ID[protected] for Reliance Fixed Line and the same would be provisioned at the earliest.

In addition, we have taken up the issue with our concerned team who will review the same. They will contact you for this subject at the earliest.

However to your concern regarding billing, please note that as long as your Broadband services are active in our billing system, minimum monthly rental would be applicable.

Yours sincerely,

Sunil Kudtarkar
Broadband Customer Care
Reliance Communications.

Dear Customer,

This is with reference to your e-mail regarding "Cancellation of Service" for Subscriber ID[protected], kindly note that as checked in our records, your request has already provisioned on dated 09/10/2010 and the billing has been stopped on same date.

Further to your concern regarding billing issue, we request you to kindly revert with the exact bill disputed period for which you need the waiver, as we have not found any complaint registered for connectivity issue in April month.

Yours sincerely,

Kiran Dengane,
Broadband Customer Care,
Reliance Communications.



nandagopal s.v <[protected]@gmail.com>
to [protected]@relianceada.com
date Tue, May 25, 2010 at 12:47 PM
subject reliance broadband not working last 20 days
mailed-by gmail.com
hide details May 25


Dear sir,

our broadband user id is[protected]. ac no is[protected].our network service not working in april above 15 days but pay the full bill amount .yet the problem not solved may month also reliance broadband line not working how to pay our bill reliance broadband it works only occasionally. so request you pl cancel our may month due because till reliance broadband not working.

pl do the needful
with warm regards
S.V.Nandagopal



andagopal s.v <[protected]@gmail.com>
to [protected]@relianceada.com
date Mon, Aug 9, 2010 at 8:12 PM
subject please check the your service how many days working in this month
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Aug 9
DEAR SIR

VERY VERY THANKS FOR YOUR WORTHLESS INTERNET SERVICE KINDLY CHECK MY COMPLAINTS AND CHECK THE SERVICE DAYS OF WORKING YOUR CONNECTION AND SEND YOUR BILL, YOUR BB SERVICE ONLY WORKING FROM 27 JUNE ONWARDS ONLY, THAN HOW TO PAY MY BILL, REFER MY PAST MAIL, I TAKE YOUR RE CONNECTION ONLY CONFORMED YOUR TECHNICAL PERSON IN FUTURE YOU GET GOOD SERVICE AND NO COMPLAINTS FROM OUR SIDE THAN ONLY CONNECTION WORKING FOR 3 DAYS AND REMINDING PROBLEM,

I FACE MORE LOSS DUE DO YOUR BAD SERVICE AND I HAVE ALL PAST COMPLAINTS NUMBERS AND MAILS WHICH ONE I SEND TO YOUR COSTUMER CARE,

JUST TRY TO GIVE ONE MONTH GOOD SERVICE THAN YOU SEND A BILL, I WILL PAY YOU IMMEDIATELY,


THANKS FOR YOUR UNDER STANDING AND I WILL EXPECT YOUR GOOD BB CONNECTION, YOU WANT MY PAST MAIL AND COMPLAINTS NUMBER I WILL SEND YOU

KIND TUNE YOUR SERVICE TEAM IN COIMBATORE, BECAUSE I AM AND MY FRIENDS ( PAST I WILL RECOMMEND RELIANCE BB ) MORE SUFFER FOR YOUR VERY VERY BAD BB SERVICE

YOUR BB NOT WORK MEANS JUST TRY TO SEND AT LEAST ONE SMS WE CAN DO FOR ALTERNATIVE, NOW I HAVE ONE WIRELESS MODEM

HOW TO I PAY FOR ONE NOT WORKING CONNECTION, I AM NOT ASTROLOGER FOR CALCULATE YOUR SERVICE WORKING ARE NOT


MY KIND REQUEST PLEASE TRY TO GIVE GOOD CONNECTION AND SEND YOUR BILL FOR LAST FOUR MONTH I PAY FOR NON WORKING CONNECTION, I AM NOT A LAND LORD ARE MULTI MILLINER EVERY ONE RUPEES I WORK LOT OF MY SWEAT




JUST I NEED GOOD CONNECTION THAN I PAY HAPPILY


I AM WAITING FOR YOUR GOOD RESPONSE



S.V.NANDAGOPAL
[protected]

nandagopal s.v <[protected]@gmail.com>
to [protected]@relianceada.com
date Fri, Jul 16, 2010 at 7:03 PM
subject we change our plan monthly 500
mailed-by gmail.com
hide details Jul 16
dear sir,
we inform our coimbatore officer Mr.Eswaran we continue our service only the plan changed to monthly RS.500. He also ensure that change the plan immediately to continue our broadbond service previous months the net connection did not worked properly, it is not possible to reduce our monthly payment pl disconnect your service. it is not favor to me



nandagopal s.v <[protected]@gmail.com>
to [protected]@relianceada.com,
rcom.[protected]@relianceada.com
date Tue, Oct 5, 2010 at 12:42 PM
subject KINDLY SWIFT MY PHONE CONNECTION TO MY HOME[protected]
mailed-by gmail.com
hide details Oct 5
DEAR SIR

KINDLY SHIFT MY PHONE AND BROADBAND CONNECTION TO MY HOME ADDRESS MENTION BELOW

LAND LINE NUMBER[protected]

S.V.NANDAGOPAL
38-A JEEVA STREET
VARATHA RAJA PURAM MEDU
UPPILIPALAYAM POST COIMBATORE 641015,

MOBILE NUMBER[protected]


KINDLY VIEW THE ATTACHMENT FOR MY ADDRESS PROOF
AND PAN CARD, BANK PASS BOOK, MY VISITING CARD

YOU NEED ANY OTHER PROOF PLEASE SEND MAIL

KINDLY TAKE IMMEDIATE ACTION TO SWIFT MY CONNECTION
--
S.V.NANDAGOPAL

YOUR WELLWISHER

THE PROFESSIONAL INSURANCE & INVESTMENT CONSULTANT
coimbatore-641015

MOBILE-[protected], [protected]


nandagopal s.v <[protected]@gmail.com>
to [protected]@relianceada.com
date Tue, Nov 9, 2010 at 3:29 PM
subject Re: Due Date Reminder
mailed-by gmail.com
hide details Nov 9 (1 day ago)
[protected]
kindly check and send bill already i surrender my connection when i give the request to transfer my connection to my home, your people say no fusablity to transfer are you continue or not, i say clearly to that person also i vacate my office so i dont need connection for my office than why you give service to my empty office, that your side problem than how i pay bill, kindly check my pass mail i am more suffer for reliance broadband connection, i lose my medical transcription job and more lose from share trading for your poor service now also give, torture to me pay bill how sir just think i am also very suffer,
- Show quoted text -
--
S.V.NANDAGOPAL


nandagopal s.v <[protected]@gmail.com>
to "[protected]@relianceada.com" <[protected]@relianceada.com>
date Thu, Oct 28, 2010 at 4:20 PM
subject Re: <AUTO> 'ADAG=[protected]' Monthly Bill Invoice Number :[protected] Ph :[protected]
mailed-by gmail.com
hide details Oct 28 (13 days ago)
KINDLY CHECK AND SEND MAIL TO ME I AM SURRENDER MY LINE BEFORE ONE MONTH THEN WHY YOU SEND MAIL TO ME
- Show quoted text -
--
S.V.NANDAGOPAL

YOUR WELLWISHER

THE PROFESSIONAL INSURANCE & INVESTMENT CONSULTANT
coimbatore-641015

MOBILE-[protected], [protected]

AND ALSO I HAVE REGARDED VOICE IN MY MOBILE COVERSATION FROM BEGINING TO END, IF YOU NOT TAKE RIGHT ACTION I HAVE FULL RIGHTS TO GIVE THE COMPLAINT IN COIMBATORE CONSUMER COURT, AND HAND OVER YOUR EQIUPEMENTS ALSO FILE MY CASE OF LOSES AND MIND SUFFER, PLESE DO PROPER ACTION
S.V.NANDAGOPAL
38 A JEEVA STREET,
VARATHA RAJA PURAM MEDU,
UPPILIPALAYAM POST,
COIMBATORE-641015,
MOBILE NO[protected],[protected]
E-MAIL ADDRESS- [protected]@gmail.com

Date: 12th November 2010


Ghatiya services from reliance broadband customer care at super market Gulbarga.

I am very sorry to write this mail, Reliance broad band customer care staff from super market Gulbarga is worst & unprofessional.

Since last few months I am facing internet connection and telephone problems. Several times I had approached & registered the complained to the customer care at super market Gulbarga but until now they did not solve the problem.

I had got the worst experience with the customer care staff at super market Gulbarga. They are keeping unprofessional & irresponsible technicians / staff. They do not know how to satisfy the customers. Several people had the same problems with the customer care.

Therefore I personally advice to the people those are not satisfy with the reliance broad band services, immediately disconnect the connections & join with the other professional services.

Reliance Broadband — Connection not provided even after payment and submitting documents

Hi,
THis is really regretting to inform you that upon request for new connection for broadband internet on 4th Oct 2010, I have not got new connection till now.

Upon contacting to constumor care or floor manager/supervisor Survesh/Arvind/Manjunath (contact no: [protected]) I have got frequent answer that issue /request will be escalated to concern dept. But till now no action is taken. Each time request is postponed to later date.

My acknowledgement of payment no: [protected]
Reliance has taken all my required documents/ and payment check of worth Rs.500.00.

please do needful to take proper action.

-Supriya
[protected]

for further references about similar issue/malpractices:

https://www.consumercomplaints.in/my-complaints.htmlreliance-broadband-c27452.html
https://www.consumercomplaints.in/my-complaints.htmlreliance-broadband-c40795.html
https://www.consumercomplaints.in/my-complaints.htmlreliance-broadband-c221065.html

I have written proof for connection request made in Oct. Will be able to produce upon request.

Reliance Broadband / Landline Net Connection — network problem

dear sir,
i just got reliance internet broadband and landline connection today itself,some 3- 4 hours before. now i am getting network problem saying " no network access " every after some 10-15 mins o[censored]sage. and i need to reboot my system..and only then it works again for another 10-15 mins and the network goes down again. i had called up customer care,but they asked me to wait for 72 hours, thats quite a big deal to me.i would like the problem to be rectified as soon as possible otherwise i will like to disconnect it. hope those who are responsible could sort this out even though i had the good impression already on the first day itself. my user ID is[protected].

hi,
i dont think the problem has been resolved. how long do you need to resolve it? when i called the technicians too they were not taking the matter seriously. what should i do? should i reboot my system every time when the network goes down, every 10-15 mins?? if this continue this way i dont think i can keep this connection and wont suggest anyone to get reliance internet connection.
thanks.i do hope for the best..

i am anne nagesh kumar having id no[protected] and i have paid the bill on 4/12/2010 from 6th december 2010 my account has kept under out of service i came to know after given a compalint and talked to custumer care centre till day i dint get any information from the reliance end today ie21/12.2010 the service people has come down and doing the service is reliance will less in my bill for the un used days.To be frank the service from the reliance end is very very poor you have to rectify other wise u will loose so many connections in this competative word of communication

Reliance Broadband — Unexpected Bill

Dear Sir,

I was a subscriber of Reliance broadband for 3 months, when they send me the bill I was surprised to see it as download and upload content data is saying something far away from actual, I made a complaint to them several time but could not get solutions. now they have disconnected the connection, pls help

I Malik

Yes this is true. The Customer Support is the worst of all.

I HAVE MYSELF TRIED TO LODGE A COMPLAINT AS THE BROADBAND CONNECTION IS NOT WORKING FOR PAST ALMOST 15 DAYS . THE CALL CENTRE EXECUTIVE ARE TO SAY THE LEAST UNTRAINED AND EXPECT TO MOUTH PLATITUDES LIKE WELCOME TO RELIANCE AND PLEASE WAIT OR WE HAVE REFERRED THE COMPLAINT TO OUR TECHNICAL DEPT NOTHING HAS BEEN DONE FOR OVER 15 DAYS.

ON 29 TH MORNING I WAS TOLD THAT THE COMPLAINT HAS BEEN RECTIFIED AND THEY MENTIONED MY CELL NO AND SAID THAT A LADY (TAKING MY NAME) CONFIRMED THAT THE COMPLAINT HAS BEEN RECTIFIED.


HATS OFF TO INDIA RIDING TO 21 ST CENTURY ON SUCH A THIRD RATE SERVICE.
CONNECTION NO[protected]
COMPLAINT NOS[protected] ON 13/12/10
COMPLAINT NOS[protected] ON 29/12/10

Thanks
Naresh Verma
M.No.: [protected]

Reliance Broadband — reliance broadband not working

Dear Sir,

I "Shivam Srivastava" own a broadband connection from reliance communications pvt ltd. My broadband cum landline number is[protected]. I am unable to use this facility from 10th of december 2010 due to some technical issue. I have lauged a complaint regarding this on 11th of december. I am continuously following up regarding my complaint, I have also spoke to some senior guyes in reliance customer care ( Nagendra and Chandu) but no action has been taken to fix my complaint. the SLA time to fix an issue is 24 hrs but now its aprox 25 days, I am unable to use my service. please take necessary action against this issue as it is really frustrating for me.

Regards,
SHIVAM

Reliance Broadband — Applied for new broadband connection in Oct, 10 still waiting for connection

I paid six monthly rental for Reliance broadband. I given cheque of Rs. 2957/- in October 2010 get cleared in Nov, 2010. Still no instrument installed at my home and now I am receiving the bill for same.
Thnaks to the Reliance team. Still waiting for some hard action taken on my request.
Request ID[protected].