[Resolved] Reliance Communications — : Complaint against reliance communication for deduct excess money for service which I never enjoy.
Subject : Complain against reliance communication for deduct excess money for service which I never enjoy.
I purchased reliance’s prepaid connection before 3 years back since there I recharge my connection so many times and for more than Rs 5000. But since it activated, they deducted my more than Rs 3000 for valu added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof. At last on 12th Oct 2008 I went their Surat office Poddar Archade Opp Khand Bazar Varachha Road Surat and deactivated ALL the services. And the centre promise that Now onwards your money will not deduct forever.
However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated.
2 Before activating such services they should take consumers’ written permission and not by SMS or phone call.
3 They should maintain proof for activating such services.
4 Reliance India mobile should give written assurance about ALL the charges.
5 Fine such mobile operators who deduct any amount from customer without their written permission.
6 No value added services should allowed in prepaid connection as they deduct directly from their balance.
7 There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
8 Strong customer care service must required.
Name : Ashvin R Desai (Dhaval Naik)
Address : At Erthan Ta Palsana D.Surat Gujarat State
Mobile No : [protected]
Alternative no : [protected]
E mail Address : [protected]@rediffmail.com
Complaint marked as Resolved Aug 14, 2020
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