[Resolved]  Reliance Communications — Very Poor Unreliable Reliance Landline Phones

Say no to Reliance Phone & Broadband. We have found Reliance Communication as a very poor and unmanaged communication service.

Since about 1 month we are facing problem with our Reliance Land line phone. There is no person responsible for any kind of complaints except the undependable customer care.

Complaints:
Last Month: Approximately 12-15 days disturbance in phone and disconnection many times. Complaint not attended promptly and after that they come to know that there is problem with phone line and change it.

This month: Total Building about 5-8 connections dead since about 10 days right before Diwali. We all were out of touch full diwali till date. One person in our building down with heart problem and was in hospital and there was no phone to keep family in touch.
When we call up baroda complaint center. They do not pick up the phone. When we call or email customer care the standard foolish message turns up saying, your complaint no this is registered and will be solved shortly.
Reliance knows that the cable is cut and is not replacing it since 10 days.
Let us know what we should do.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

just want to tell you that these Reliance customer care is worst i have ever seen in any industry, people at tne customer care are sitting without any customer information, why there is customer care without any customer info? We have just called the customer care and complained that STD function has been disconnected, the replay from customer care was it has disconnected due to exess usage, they do not know anthing more than this, where as my query is my due date is 01.09.08 and firstly how can u disconnect the STD without any information, then pl ur customer care must be improved

Reliance Communications — Very poor service

Dear Friends,

I just want to tell you that these Reliance customer care is worst i have ever seen in any industry.
Several complaints given but no action is taken but prompt to collect the money

Reliance Landline phones — Poor services

I am using Relaince Network landline number since last two months. But the instrument is such a defective that it get blocks quite frequent. The nature of default is not known, and the customer service is such an inadequate one, they just get you some other number. Like 32051403, but no respons from there too. I requested to change the insturment but there too no response.

Customer care sercvice is too inadequate, they will promise to call back, but they never
madam, i am to inform that i am being suffered by the relaince communications by deducting all my balance in a prepaid connection, i just use the incoming and outgoing service of phone why all nonsense sertvices are given to me in marketing and my balance is being deducted unnecessarily, please rectify the mistake and shoot that lunatic out o[censored] r company who is misleading and spoiling the reputation of the company my no is [protected], Hyderabad station.

regards

raghunandanchowti

Reliance Communications — installation of landline

I applied for reliance broadband services under the 499 flat fee combo, wherein i was promised broadband connection at 128kbps unlimited download and landline phone with zero rental and free 75rs. talktime every month. the broadband was connected, and 2 bills have been paid already, but the landline has never got installed.

i have contacted the company several times over phone and email, each time they have a same answer that the problem of "pending installation of landline" has been escalted to higher authorities, but still no result.

there is a huge communication gap between reliance telecom and reliance broadband services.

please suggest what can i do?

Reliance Communication — Non-working of telephone lines

I am in the HR Dept. of Narang Group. We have 22 lines in our office and none of the lines are working.
This problem keep recurring after every 2 days and the compalints are not considered for months. The service is pathetic,horrible......I am out of words and would like to say Reliance is very "Unreliable"

Reliance Communications — CHANGE OF FIXED LINE PHONE

I HAVE NOT BEEN GIVEN ANY CONFIRMATION OF SHIFTING OF MY PHONE LINE ON MY NEW ADDRESS WHICH IS HIGHLY IRRESPONSIBLE ...... MY PHONE NUMBER ARE 3026260, 3074080

Reliance Communications — NOT ATTENDING TO COMPLAINTS

I HAVE BEEN USING RELIANCE LANDLINE PHONE SINCE 2006. THEIR HANDSTS ARE OF OK QUALITY AND SO VERY OFTEN THEIR HANDSETS NEED REPAIR . EVERYTIME THEIR TECHNICIAN COMES AND DOES THE JOB IN 7-8 DAYS. BUT THIS TIME I HAVE BEEN LODGING COMPLAINT SINCE 24 MARCH AND THERE IS NO RESPONSE. MY PHONE IS DEAD SINCE 20 MARCH. THEY DONT ACCEPT COMPLAINTS FROM MY RELIANCE MOBILE SO I HAD TO PERSONALLY GO TO THEIR WEBWORLD AND REGISTER THE COMPLAINT. THE NEAREST WEBWORLD IS 30MINS AWAY FROM MY HOME. I WAS ASSURED THAT THE COMPLAINT WOULD SOLVED WITHIN 4 DAYS. BUT THERE WAS NO ACTION. THEN AGAIN I CALLED THEM ON 1 APRIL AND SPOKE TO ONE OF THEIR SENIORS NAMED GURUNATH WHO ASSURED THE REPAIR WOULD BE DONE WITHIN 24 HRS AND OFFERED ME A WAIVER OF 50 RS FOR NEXT 3 MTHS.AGAIN NO RESPONSE THEN I CALLED THEM ON 6, 9 AND 12 APRIL AGAIN. EVERY I HAD TO GO TO MY RELATIVES HOUSE ND REGISTER THE COMPLAINT.EVERY TIME I WAS GIVEN THE SAME ANSWER AND ASSURANCES BUT THE RESPONSE IS NIL. MY RELINCE COMPLAINT ID IS[protected]. HOPE I WOULD BE ATTNDED SOON.

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