On Nov 9, I wrote to [protected]@relianceada.com this letter:
"I've two RIM phones (xxxxx & xxxxx) and I've been trying in
vain to get the call histories of these numbers for the month of
I've made numerous visits to the Webworld at your Chennai headquarters
on Haddows Road and made several requests, both oral and written, and
left my mail ids and other contact details with them, but I'm yet to
hear from them.
A lady at the counter once told me that one "Sharmaji" is against
providing call histories to customers! When reminded that it's every
customer's right to get their call history on payment of the
prescribed fee, she told me that this particular "Sharmaji" is a very
powerful and mighty person and he knows better!
Please look into it and provide me the call histories of the above
numbers for the month of October immediately to avoid unpleasant
I received no reply. Two weeks later, I sent this stinker to them:
"Though almost two weeks have passed since I sent you the following
mail, you've not even shown the basic courtesy of acknowledging its
receipt. No wonder the very name 'reliance
' evokes nausea among some
customers! It stinks, man!
In the meantime, you've blocked outgoing calls from one of my phones.
No sweats, man! I'm prepared to dump both your handsets and get new
connections from a more respectable operator.
Do tell your high and mighty "Sharmaji" that for every customer you
lose in this fashion, you're bound to lose at least a hundred
prospective customers in the bargain. It's not as if we customers are
powerless. We may not have the time for long-drawn court battles but
there's this little technology called Internet, which is accessible to
That evoked a quick response and they wrote to me the very next day
asking me to provide details of my phone numbers etc. which I did
Two days later, someone rang me up and said the call histories had
been dispatched to my mailing address. I got an e-mail too stating the
same. My pleas to e-mail them to me went unheeded.
Since then I've written to them thrice saying that I did not receive
the call histories, and every time they repeat the same lie that they
have been sent to my billing address. The bills, however, arrive dot
Please let me know what I should do now.
Thank you in advance.