Dear sir,
I purchased a Reliance phone (classic"761"model),from
Reliance WebWorld(M/S Ram Krishna Saha),Ultadanga
Kolkata,on 28th September,2007.
After a couple of days,when I complained them that my account was not updated, I was told that it was due to some network problem and will soon be OK.
Then , I found that my phone usually happened to hang.On this complaint, they asked my phone to send to the service centre,which they changed after ten days.
Till then my phone account was not updated.
Then they again asked me to submit a local address proof, which I submitted on 1-11-07.
Even then my phone account is still not updated.
My phone was completely dead...for ten days...
suddenly incoming calls have started to come..since 29th october evening....but my account is still not updated...
The workers at the Reliance centre are not co-operating properly, and due to this I have to suffer a lot of inconvenience regarding my connection.
I will be highly obliged, if you kindly let my phone activated properly.
Yours sincerely,
Sachin Kumar Srivastava
Rel. Mob. No. +91-[protected]
( Research Scholar)
S N Bose National Centre for Basic
Sciences, Block - JD, Sector -III,
Salt Lake, Kolkata-098
Aug 13, 2020
Complaint marked as Resolved
Ethics come last in their list of priority.
I had activated the roaming plan of Rs. 5 on my mobile No. [protected] at 12:50 am on 27 September 2013. The plan assures free incoming calls and a call rate of 1.5 paise per second. However, my outgoing calls were being charged at Rs. 1.50 for STD calls and Rs. 1.00 for Local calls. I reported this to the customer care of Reliance CDMA. The customer care executive agreed that the deduction was wrong and lodged my complaint ensuring my money would be refunded within 48 hours. The complaint number was[protected]. However, after 48 hours when the amount was not credited, I contacted the customer care cell again only to be told that the disputed amount of Rs. 12 shall not be refunded. I have been communicating ever since through mail only to be replied that they will hold back my Rs.12. I am feeling cheated. TRAI is sleeping, for reasons best known to them. Where do I put up my grieviance.