Reliance Communications Complaints & Reviews

Dear Sir ,

This is to bring to your notice that i have been using reliance mobile since last 2years and now mr manpreet of you customer care department speeks to me in such a rude manner and an attitude as if he is doing a favour on me . the matter was that i have not applied for any caller tune and i am under the cug plan which i took for my employes and my self so i just asked him why did RIL put a caller tune of RIL power without asking me and this man Mr manpreet startyed haveing such a casual manner of talking and when i asked for the supervisor or manager he just disconnects the phone and puts me on a long hold without even asking me and comes back after few minutes and tells me that there is no senior there call after an hour.... his attitude and his words may be sounding not offenceive but the way he used the words and his tone was defenately offensive and thus i regret to say that i would like to stop your services immediately...
my no [protected]..
LLOYD ROZARIO
DIRECTOR
HIGHFLY MANAGEMENT CONSULTANTS
AHMEDABAD

Dialer tone on every phone without any permission by subscriber....
The Dialer Tone "Reliance Power Promo" set on all reliance phone..the will make problesm while calling someone....we can't assume, either he is busy or not...

i have bought your net data card on 28th december 2007,and from the first day of purchased i am deeply suffered from the compliant of poor speed.many times i informed to the customer care center and reliance office in karnal but still on 9/1/2008 no remedy has been sought out by reliance .your employees,before the purchasing of this data card your stff member has assured me that i will enjoy the fastesst speed of net,but now im reliasing that i have been cheated by reliance communication.should i go to theconsumer court? because now im totally fedup with this bad expierence.

THIS IS THE EMAIL I SENT TO RELIANCE on JAN 3rd 2008
I Have recelntly Applied for Reliance BroadBand Connection on 28th Dec 2007, with Application Refrence No [protected].

I was Informed well in advance that the Installation will be compleated within 7 Working Days.

Today was the 6th Day I was yet to hear any word from Reliance, So i decided to call up and conform the status of the Installation Setup.

I was shocked to be informed that My cheque was Dishonoured. But the truth is that I never gave any cheque. I gave CASH with Rs 20 Extra as DD Charges.

When I tried to contact Reliance People since Morning I am Disappointed with the Level of Service Reliance Provides.

None of the Relienace Officers I spoke with was Polite. They were assuming them selves to be a part of some Govt. Organisation and were very rude.

Below is the list of the Telephone No's I Called

[protected]

[protected]

[protected]

[protected]=========Worst OF ALL OF THEM======

[protected]

[protected]

[protected]++ROHIT++ Behaving as if he is IAS Officer.

Is this the type of service a Customer can Expect from Well established Reliance.

I dont think I will be able to do any kind of future Business with Reliance.

I will never recomend any of my friend to take Reliance and one who is a Reliance user in my network I will make sure they disconnect from Reliance services ASAP.

The Pathetic service Which I recieved as Welcome Gift from Reliance is the Best New Year Alarm for the Indian Community.

There are many Competitor who are willing to provide me BroadBand connection within 3 Business Days.

Reliance takes more than 2 Weeks and I was Misinformed by the TeleCallers that It will be done within 7 Business days.

Now when i asked for the Reliance to Refund my money as I was not Intrusted in the Reliance Connection they say it will take more than 3 Weeks for them to refund the Money.

Now it is upto Reliance to decide, should I go to Consumer Court and Inform Media About the Evil Customer Service of Relinace or it will be sorted out with me one on one.

Heights of Customer Dissatisfaction, no one from reliance called back to ask for the issue.

THEY CALLED ME BACK TODAY STSTING THAT THEY RECIEVED APPLICATION TODAY AND WILL TAKE 14 WORKING DAYS TO PROVIDE CONNECTION.

I would like to lodge a complaint against Reliance Communications

I have connection [protected], I am recieving poetic messeges from 53030, and i am charged for that. I tried for customer care at *369 but could not connect for a week. On 03/01/08, I only surfed R-World to check for some alternate number for complian. I just surfed for 3-4 minutes. On 04/01/08 I fortunately got connected to customercare help line. There i requested to check about the charges. They told me I was charged Rs 20 for R-World access, not for the so called messages. I asked them how much data i downloaded, the refused to tell me and told that it was private information and they can not tell me.
Reliance is charging me sometihng and they are not able to tell me why they are charging..
Reliance is a pure cheat.

Reliance Mobile , the worst service provider in the mobile sector.
But it's still operating , and expanding with the high profile promoter back up only .
During my last 18 months travel experiance with reliance mobile I came accross approx. 21 locations in Maharastra , Andhra Pradesh , Uttaranchal , Orissa , 1lac plus population and having no reliance network .
Company management got the fund to run TV/Radio/ Press advtg. , but no fund to expand the covage .

The worst experience is , when you contact the service assurance of Reliance Mobile regarding this ..they reply :

With reference to your complaint, we request you to provide us with the following details:Alternate contact number, if any.Best time to contact you at the alternate number.Exact nature of the issue.Number of network bars displayed on the handset.Exact location like inside premises or outside, where the coverage issue is experienced.Whether the issue is experienced at all places.Complete address with landmark.Since when are you experiencing this issue?The details furnished by you would enable us to assist you better.
The gist of the company policy is very simple , we have to recharge , buy talktime from the Reliance Mobile to furnish them feedbacks
YEH RELIANCE KA MOBILE HAI ,
NETWORK NAHIN ,
TO BHI , BOL INDIA BOL,
YEH RELIANCE KA MOBILE HAI
TO PHIR GALI DE DE ,
F---F---F---

On 3rd january 2008 around 2.30pm, I deposited Rs. 1320/- at reliance web world ,krishna nagar branch, delhi for account of post paid bill for the month of december'07and remaning Rs. for conversion of my mobile no. [protected] from post paid to pree paid plan.
The representative told me that i would receive Rs. 50/- talk value with seven days validity immediately for out going calls.
Since then,i am continiously chessing to the various levels of customer care representatives, They assured me that , it should be transfered to me, but till today at 12.05 pm i have not received any amount,not out going started but incoming also stopped.
vinod bhargava

A new Scheme is launched by Reliance that if you recharge ur landline by Rs999,STD as well as Local to all Reliance phones will be free for 30 days.i Called up customer care twice to clarify whether there is any talktime and validity given or not.Both the times the Cust.Care Exes said that there is no talktime but there is a validity of 30days.I recharged my phone and then found out that i got validity for just "1" day.I called up customer care and launched a complaint and i was promised by the executive that i will get my 30days validity......it was due to some technical prob that it was showing 1 day.....i waited and nothing happened.I called again to find out that theres no validity given.When i wanted to speak to the supervisor,the executive told me that he didnt know about the recent update and that i will get a call or sms from reliance within the next 24hrs alonwith my validity!!i got a second complaint no.....again i waited.....nothing happened.so i called up again to find out that there was actually no validity and the complains were wrongly taken!!!So in other words i lost Rs999(which is quiet a large amt to me)in just few hours gaining nothing at all coz i have to recharge my phone tomorrow for validity and as soon as i do that,the scheme for Rs999 will go to the dustbin.....and ya,offcourse i got a third complaint no.!!!

My name is Payal Jain and i have a reliance connection.My number is [protected].My complaint is that this company unnecessarily puts up a caller tune on my number even if i have not asked and then deducts the money from my account. this has happened with me twice and whenevr i call up the customer care they only give me a complaint number n nothing else..those people are of no help except for giving another complaint number..i just want a so;ution to this as i have complained many times there also but they are not removing the caller tune and regularly deducting the money from my account..

hello
i have cdma net conection from relinece,and useing with window XP,the problem is i wanna instal this r connect dialer to window vista,but vista reject it.is there any other way to instal this R connect dialer to vista?
kindly give me information regarding my ????????
i hope u wont dissoppiont me
thanking u
dr khan

I have my mobile connection by reliance smart GSM Shgarervice since last 7 years.My mobile number is [protected] . I am residing in KORBA, Chattishgarh.This reliance GSM is providing auto roaming service around the INDIA.I left Korba and moved around New Delhi, Mumbai And Tatanagar and in fact my mobile was in auto roaming. From Tatanagar I moved to Muzaffarpur, Bihar on 28th December 2007. I was not getting roaming service here . Immediately I called customer care on Number [protected] and registered my complain there. They told me there should not be such type of problem because smart service is in muzaffarpur , Bihar. Any way problem will be solved within 24 hours. Today 5 days has gone but that 24 hours did not came. Since then i called this customer care number ( [protected] )at least 20 times 4 to 5 times daily and spent at least 200 Rs. with this STD call with a long waiting. Today also a girl named Sandhya promised me that your roaming will be activated within 10 minutes.Every time i got connected to a new Lady or boy named Sandhya, Gaurav etc.with a new story I have been given a complain no also: [protected].I do not know for what this company has employed so many people in the name of customer care , If these people can not solve a simple problem.i also tried to contact Local Number of customer care in bihar 58200 but these people declined to here my problem and told me to contact your customer care in Chattishgarh. But I have already written this chattishgarh customer care story. Now have frustrated with all this and activated another number which was lying Idle with me. Actually i was behind this Reliance number [protected] because this number was with me since last seven years and all of my friends have this number.

I am sending this message here because i an feeling helpless and don't know what to do to solve this problem.I am really surprised with the service of such a big and reputed company and planning to go to consumer forum for the loss and inconvenience caused because of my number not working.



regards,
Rajeev Kumar Singh

They messegged me recharge with 200 rupees ans get 1 year validity after recharging i had not benifited. i contacted costomer care they taken my complent and gave me a comlent id and said it will be resolved withing 60 hours, but then i got a massege you are not selected for sms campain, again i contacted CC they become very rude and told me do what you want we dont care

this means absutlatly cheating coz there is no condition in sms..

Dear Sir/Madam,
I have 4 Smart Gsm card I want to know our call history. because I want to watch my all phones.
So, please help me how can i do this.
Please do smething as soon as you can.

Thanks
Regardds
Ankit Kumar Singh

this is letter that i sent to reliance customer care...

Dear Sir,

Please take this mail as service termination request

My broadnet customer id: “[protected]” in the name of Narendra singh.
My plan: 999.00Rs permonth,300kbps, unlimited download

This connection says “Stay connected for as long as you wish and download as much as you can at a fixed charge.”

I really was expecting good service from you people but got very bad experience:
Day 1 experience (15th December 2007)
I got reliance wimax connection on 15th December 2007. One of you executive came and installed the broadband instrument one roof of my building. He configured my computer and went back.
On same day when I switched on computer again, I was not able to connect to internet again. I called customer care for any help. I got this reply from them” sir, it takes 72 hours to update our data and we may not able to help you regarding this.”

Day 2 experience: (16th December 2007)
Time : 3PM
Contact person : Ramesh
Problem : not able to login to reliance server
Answer : as my data is not been updated in database, so you have to wait for 72hours.please call the person who have installed the instrument in your house and ask him to update your database.
(is this my responsibility to update database)
Day 3 experience: (17th December 2007)
No problem on this day

Day 4 experience: (18th December 2007)
Time : 10.00PM
Contact person : Surekha
Problem : not able to access internet
Complaint no : 60530831
Answer : one of our executive from technical department will call me for problem resolution
(I didn’t received any call from any of your technical executive for resolving the problem )

Day 5 experience: (19th December 2007)
Time : 00.10AM
Contact person : Sarika
Problem : not able to access internet
Answer : I will accelerate you request, you will definitely get call from our technical department very soon

Time : 09:19AM
Contact person : Akash
Problem : not able to access internet

Time : 4:00 PM
One of you executive called me give me complaint no: 60567891. and informed me that we will call in evening be on your system.(but I didn’t received any call)

Time : 7:27 PM
Contact person : Deepak
Problem : not able to access internet
Answer : some of you executive will call me for troubleshooting the problem (I didn’t received any call)

(I didn’t received any call from any of your technical executive for resolving the problem)
Day 6 experience: (20th December 2007)
No able to connect to internet
(I didn’t received any call from any of your technical executive for resolving the problem)
Day 7 experience: (21st December 2007)
Time : 8:00 AM
Problem : can’t connect to internet.
Answer :soon our executive will contact me.
(I didn’t received any call from any of your technical executive for resolving the problem)

Day 8 experience: (22nd December 2007)
Time :11:42 PM
Contact person : Tushkar
Problem : no access to internet
Answer : soon our executive will contact me.
(I didn’t received any call from any of your technical executive for resolving the problem)

Day 9 experience: (23rd December 2007)
Time :10:05 AM
Contact person :sunil:
Problem: not able to access internet

Time :10:21 PM
Contact person :prashant
Problem: not able to access internet

(I didn’t received any call from any of your technical executive for resolving the problem)

Day 10 experience: (24th December 2007)

(I didn’t received any call from any of your technical executive for resolving the problem)
Time : 6:57 PM
Contact person : Rajesh
Problem: not able to access internet

I totally got upset about this type of service that I was getting, so I decided to terminate the connection. In starting of the service I’m getting this type of connectivity then what will happen in future.
I made a request for internet service termination.(Request #[protected]

Day 11 experience: (25th December 2007)
No calls
Day 12 experience: (26th December 2007)
I got call from your executive, asking me about the problem I’m having. Now you are calling me when I already terminated my service.


Sir as you can see, almost each and ever day I faced poor connectivity problem/low speed many occasions and nobody from your side turned up to resolve my problem.

Please terminate this service and take the instrument from my house.
I also have a request, please refund my money.

P.S: Please take this mail as service termination request

Thank you and with best regards,
Narendra Singh
+91-[protected]

Sir,
My reliance land line phone number [protected] has been blocked without any reason. The payment of any sort is not pending. Please release this block so that I can use landline.
Regards
Dr Rakesh Agarwal
[protected]

The RELIANCE DATA CARD is completly useless if any one is going to take for 12 months subscribtion..waste of money..the reliance is giving the advertize as it gives 144 kbps of speed but its false..the speed will never cross more than 40 kbps..the speed is very low and i strongly suggest everyone not to take reliance data card at any cost...

We are Purchase one no. Data card USB For my note book on[protected] , phone calls are start in same time but net service not Start still now .
we are Contact so many Reliance Technical persons But problam is stand still till now.
in the mean time we call so many time so he is diconnect my connection due to negative address proff.
than we fight for same so verify same address .
Today again start phone but not netservice.
Please do help for us
Thanks
Meera Gupta
Tirupati Electrotech

I purchased a Netconnect USB Huawei modem with a prepaid connection from Reliance a few months back. After some time I decided to migrate it to a postpaid plan, which was a huge mistake. They never migrated it, and after 10 days of no connection at all, they suddenly decided that I could still have a prepaid connection, so I went with it, assuming that it would be better than nothing. However, it is not better than nothing. The connection is so slow that I get "can't open the page" error messages more often than downloaded pages. It often takes 5 minutes for a page to open. My system doesn't give the speed, but I would guess that the 15k which others complain of is about maximum, at least in Delhi. No reason to stay with Reliance, except that I am now out quite a lot of money. It's sad that Ambani doesn't understand that they could be number one very easily by simply providing what they say they are offering and giving real customer service. Their customer service representatives, like Tata's, are no more than parrots who spout useless and irrelevant comments according to some script. If you try to get them out of the script, they either switch to another irrelevant text or flounder completely. Very sad. I like them marginally better than Tata, however, which has the worst customer service of any company I have ever encountered.

I am an owner of a Data Card for wireless Internet which I purchased about 5 to 6 months ago. It worked for a couple of months with no issues. Then I started having trouble with the card where I could login but cannot open any web sites. I brought this to the attention of customer support. Customer Support never calls back. Every time I call, they try to solve the issue over the phone without any headway. I have also been asked to run around to suport centers and web world for checking the data card and they were of no help either. They even promise to send a technicial home to look but no one turns up.
Frustated, I decided to terminate the service this December (after 3 months of trying) and I was promised that the service would be terminated in the next 10 days.
This has not happened. I spoke to escalation who could not help in termination. I even called the Nodal Center who says some one will call back but no body calls. The cycle goes on.
Just to note, I haven't received a single call in the last 3 months on this issue.
I have thus far spent over 6000 Rs (3600 for Card + 500 monthly rent) without using the service. I feel I'm running some kind of donation service here.
I have tried writing to an e-mail address I found "[protected]@dhirubhai.com" but that e-mail returned saying their mailbox is full!!.

I've decided to stop paying the montly rental so atleast that way they would deactivate the connection.

On Nov 9, I wrote to [protected]@relianceada.com this letter:

"I've two RIM phones (xxxxx & xxxxx) and I've been trying in
vain to get the call histories of these numbers for the month of
October '07.

I've made numerous visits to the Webworld at your Chennai headquarters
on Haddows Road and made several requests, both oral and written, and
left my mail ids and other contact details with them, but I'm yet to
hear from them.

A lady at the counter once told me that one "Sharmaji" is against
providing call histories to customers! When reminded that it's every
customer's right to get their call history on payment of the
prescribed fee, she told me that this particular "Sharmaji" is a very
powerful and mighty person and he knows better!

Please look into it and provide me the call histories of the above
numbers for the month of October immediately to avoid unpleasant
situations."

I received no reply. Two weeks later, I sent this stinker to them:

"Though almost two weeks have passed since I sent you the following
mail, you've not even shown the basic courtesy of acknowledging its
receipt. No wonder the very name 'reliance' evokes nausea among some
customers! It stinks, man!

In the meantime, you've blocked outgoing calls from one of my phones.
No sweats, man! I'm prepared to dump both your handsets and get new
connections from a more respectable operator.

Do tell your high and mighty "Sharmaji" that for every customer you
lose in this fashion, you're bound to lose at least a hundred
prospective customers in the bargain. It's not as if we customers are
powerless. We may not have the time for long-drawn court battles but
there's this little technology called Internet, which is accessible to
everyone..."

That evoked a quick response and they wrote to me the very next day
asking me to provide details of my phone numbers etc. which I did
promptly.

Two days later, someone rang me up and said the call histories had
been dispatched to my mailing address. I got an e-mail too stating the
same. My pleas to e-mail them to me went unheeded.

Since then I've written to them thrice saying that I did not receive
the call histories, and every time they repeat the same lie that they
have been sent to my billing address. The bills, however, arrive dot
on time.

Please let me know what I should do now.

Thank you in advance.

RKN