Reliance Communications — Goondagardi of Recovery agent of reliance communication. | |
Dear Sirs, I was having a telephone wireless land line number[protected] Since June 2006. Since April 2007 the telephone was having serious problem like the battery was unable to retain charge for more than 5 minutes in spite of my repeated complaints they were not bothered to rectify the set but with the charger on line the telephone was working and my job was continuing unless there was a load shedding. Since September 07 the telephone was not getting switched on in spite of the charger on line and even after my repeated written complaints they were not rectifying .Subsequently request was given for discontinuation & termination of service and the same was done by reliance. After discontinuation of services they have given me a bill of Rs1600/- or so and asked me to pay the amount immediately failing which dare consequences will be taken against me. I protested and requested them to withdraw the claim as no services were provided by them but to my utter surprise they have sent some people to forcibly collect the money immediately I have asked them to stop this type of harassment or the matter will be taken up with police . They have stopped harassment by sending people but now their recovery agents are continuously giving me calls from mobile numbers [protected] & [protected] and mentally harassing me .I am having extreme mental agony because of their harassment. I am enclosing copies of communication given to them through mails for your kind perusal. Kindly take up the matter with them so that the do not charge forcibly for services which they have not provided. Thanking You Yours Faithfully Vijay Pai Details of corrospondence with reliance I discontinued your services as per service request number 56550927 and if still want to keep it active it up to you .I have already taken up the matter with Noda police and the concerned man ,one Mr. Chauhan who came to collect money told this type of incident will not get repeated .Once again u are requested to correct your record and ensure the telephone is made not active in your record ,as physically it is not active and no services are provided by you and for your records sake I am not supposed to give you my hard earned money .Accordingly correct record and all the illegal deeds like sending people at residence. -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Friday, November 16, 2007 2:29 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference your mail Dear Customer, With reference to your mail regarding Reliance Hello phone number [protected], please note that monthly rental will be charged as long as your account is active in our records. If you have any queries we request you to revert us back. Yours sincerely, Santosh Lalla Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Friday, November 16, 2007 01:28 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: [protected]@yahoo.com ([protected]@yahoo.com) Subject: RE: Reference to your Service Request ID 57272605 Dear Mr. Santosh Lalla, I am really surprised to receive a bill no[protected] dated 05-11007 Please note no services were provided by you and my telephone was dead for more than 45 days It was not working properly for last 6 months a number of complains were lodged in vain . Under this circumstances I will not pay any amount and already I have taken up the matter with consumer grievance cell and like to take up the matter with consumer court. I understand you have sent some one to our residence to forcibly collect the amount although our security did not allow him to enter,the matter is illegal and a punishable offence .Kindly restraint from repeating such type of incidence in future.In case such incidence repeats in future the matter will be reported to police and a case will be filed under relevant section of CPC. Regards Vijay Pai -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Tuesday, October 23, 2007 8:02 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference to your Service Request ID 57272605 Dear Customer, With reference to your mail regarding Reliance Hello phone number [protected], pleas note that as per confirmation received from the concerned department we understand that one of our executive have contacted your wife but she was not interested in refurbish handset and as per conversation had we come to know that you are out of station. Hence, as per confirmation our FWP (Fixed Wireless Phone) team will follow up the issue with you and they will assist you once you come back to your home location. We would look forward to an opportunity to assist you better. Yours sincerely, Santosh Lalla Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Thursday, October 18, 2007 03:25 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference your Service Request ID 57093329 No one came ,no swapping of instrument done, your services has been discontinued vide service request number 56550927 . No payment is due and what ever you have billed for [protected] is also not payable as you have not provided basic services.In fact I will be forced to go to consumer court for the trouble you have given me with lack of service to a genuine customer -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Thursday, October 18, 2007 3:14 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference your Service Request ID 57093329 Dear Customer, With reference to your mail received at Service Assurance Cell, as per confirmation received we understand that the instrument has been swapped. However please note that for new instrument we request you to visit the nearest Reliance Express and pay the swapping charges of Rs.1000/- for other instruments and Rs.720/- for Classic 829. The list of nearest Reliance Expresses is attached for your reference. Yours sincerely, Varsha Menon Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Monday, October 15, 2007 11:35 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference to your Service Request ID 56542771 My telephone is not getting powered on since last one month and please be informed the monthly bill given by you is ridicules as the telephone is out of service and I'm not liable to pay the same. In fact I will take up the matter to consumer court for not providing services since August 07 .In fact I have contacted your executive a number of times as below ,but the were rude and and one of them Mr. Anil tiwari told he does not have a convence of his own and he will not come .He has also challenged me that if I am not happy I can discontinue the services of reliance ,inspite of promising him that I will pay for his convence. And accordingly Idiscontinued your services as per service request number 56550927 . -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Sunday, October 14, 2007 11:47 AM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference to your Service Request ID 56542771 Dear Customer, With reference to your mail regarding your Reliance Hello Phone number[protected], we understand that one of our executives tried contacting you but unable to reach on the number provided. Therefore, as per the confirmation received please note that your issue has been forwarded to the relevant department for further assistance. They shall get in touch with you in this regards. Yours sincerely, Narendran Mudaliar Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Friday, October 05, 2007 01:06 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: OUTAGE OF TELEPHONE NUMBER[protected] SINCE LAST 1 MONTH. Dear Sirs, My Reliance wireless telephone number[protected] is not working properly since last 6 months inspite of repeated complains the telephone is not being attended .I give below my details . Name Vijay Pai Address 409,Sharad Kunj ,C-58/18 Sector -62 ,Noida 201307,NCR. Wireless telenumber[protected] Complaints lodged :-The battery of the set was bad was was unable to retain charges The moment was charger removed due to power shading etc .The set becomes dead .This problem was continuing since last 6 months and repeated complaints were lodged since than .But since August 07 I started to keep record of complain numbers which are as below . 55022851through Upendra on 05/08/07 at 15hrs. 55911282 through Ms. Mangal at 9=10 hrs on 23/09/07 56273212 through Vicky at 9=15hrs on 30/09/07 nil through Jeeven at 17=01 hrs on 04/10/07 As of since last one month The set remains powered off and do not start. since last 15 days one Mr.. Bhupendra and one Mr.. Anil Tiwari contacted us on our other land line[protected] from tele number[protected]/3058623 saying that the will visit us to resolve the problem but till date it could not be rectified .No one visited us even once . I feel this is too serious a matter we are paying monthly rental for no services,. In case u are unable to repair the fully paid set the same may be taken back and refund me the money paid by me and you may even disconnect the services right now . Since more than an year I am your subscriber but services provided by you is extremely bad. In case the set is not repaired with in 24 hrs .Please discontinue my subscription . Thanking you Yours Faithfully Vijay Pai Was this information helpful? | |
 94 Comments | |
Comments
Sir,
I am prashant walia & i have connection of reliance hello (landline) no.[protected]. The connection outstanding was 1736.52, which is very high.In every old bills my maximum bill was between 800-900. My last bill outstanding was Rs.590.I don't think so that our calling was that much of high like this.When i go to your reliance centre for detail they said that in 2-3 days you will get the details of everything.It was the date of 28 or 29 feb. but till now i did'nt recieve any data of my calls.Everyday i recieved a call from your centres & i had complaint so many times of your customer care but there is no result found & they say only one thing that pls pay the bill, they don't have any interest regarding the problem.My connection is disconnected from few days & i suffer a lot pls connect my connection & issue me a details of the calls.
I am prashant walia & i have connection of reliance hello (landline) no.[protected]. The connection outstanding was 1736.52, which is very high.In every old bills my maximum bill was between 800-900. My last bill outstanding was Rs.590.I don't think so that our calling was that much of high like this.When i go to your reliance centre for detail they said that in 2-3 days you will get the details of everything.It was the date of 28 or 29 feb. but till now i did'nt recieve any data of my calls.Everyday i recieved a call from your centres & i had complaint so many times of your customer care but there is no result found & they say only one thing that pls pay the bill, they don't have any interest regarding the problem.My connection is disconnected from few days & i suffer a lot pls connect my connection & issue me a details of the calls.
Dear Sir,
I invested Rs 20000 on UTI leadership equity mutual fund on 26th october 2007(Application No: 683956 ).That time I recieved acknowledgement reciept from my agent .After that eight months have alredy past, till I am yet to recieve any statemnt showing my folio number and investment status.I informed this to my agent but no result so far has come out.I hope the matter will be solved through you.
My detail Address:
Vill : Madhabpur
PO+PS: Diamond Harbour
Dist: 24 Paraganas(South)
West Bengal
Pin:743331
I invested Rs 20000 on UTI leadership equity mutual fund on 26th october 2007(Application No: 683956 ).That time I recieved acknowledgement reciept from my agent .After that eight months have alredy past, till I am yet to recieve any statemnt showing my folio number and investment status.I informed this to my agent but no result so far has come out.I hope the matter will be solved through you.
My detail Address:
Vill : Madhabpur
PO+PS: Diamond Harbour
Dist: 24 Paraganas(South)
West Bengal
Pin:743331
Dear Sir,
I invested Rs 20000 on UTI leadership equity mutual fund on 26th october 2007(Application No: 683956 ).That time I recieved acknowledgement reciept from my agent .After that eight months have alredy past, till I am yet to recieve any statemnt showing my folio number and investment status.I informed this to my agent but no result so far has come out.I hope the matter will be solved through you.
My detail Address:
Name : Suddhashil Purkait
Vill : Madhabpur
PO+PS: Diamond Harbour
Dist: 24 Paraganas(South)
West Bengal
I invested Rs 20000 on UTI leadership equity mutual fund on 26th october 2007(Application No: 683956 ).That time I recieved acknowledgement reciept from my agent .After that eight months have alredy past, till I am yet to recieve any statemnt showing my folio number and investment status.I informed this to my agent but no result so far has come out.I hope the matter will be solved through you.
My detail Address:
Name : Suddhashil Purkait
Vill : Madhabpur
PO+PS: Diamond Harbour
Dist: 24 Paraganas(South)
West Bengal
My name is Deepak Mishra and I'm a Reliance user since last one year. I have 2 nos. in my name, which are [protected] and [protected] and these nos. are enrolled for CUG. I took these connections last year. During activation, the mobile nos. was different as I got the nos. changed. So a no. [protected] was activated on[protected] and another no. [protected] was activated on[protected] under Chit and Play plan. The CUG was activated on both the nos. on[protected]. In the month of June, 2007, the no. [protected] was changed to [protected] and the no. [protected] was changed to [protected] respectively.
Till this time, there was once happened a confusion as due to some mistake at your end, my CUG calls were charged however a big thanks to Mr. Dharmendra from DSM Enterprises, Aashiana, who helped me a great deal and the problem was solved. Till this time every thing was going smooth and no hassle what so ever happened. Even if anything happened, Mr. Dharmendra was always there to help me out. Now in the month of September, 2007, I was suggested to switch to another plan NJ199SOHO as in this plan, I was told that the CUG charges will not be applied in this plan as this includes the CUG and also free calls worth Rs 150/- a month would be discounted. So, I switched to this plan and right from the same month, all calls were charged on the nos. as the CUG was deactivated from the plan due to some error at your end. Again Dharmendra got me the waiver for the same but after the CUG was activated and the waiver was settled, since then, a charge of Rs 50/- a month was charged on both the nos. despite the fact that the nos. are enrolled under NJ199SOHO.
Since then, every month a waiver request was raised from DSM Enterprises for me and I kept paying the bills in good faith that the waiver would level off all the extra money I was paying each month. Since then no record has been sent to me as how much money I am paying and how many waivers have been issued to me.
Now since the last month, I don't know who played with my account as without any request or authorization from my end, the CUG was deactivated and again all the calls were charged and as I saw the bill amount, I rushed to the DSM and asked them to get me the CDR for that month. The CDRs are attached herewith for your reference. As I checked the CDRs, I saw that all the CUG calls have been charged and the calls made to other nos. were costing less than Rs 150/- on both the nos. I informed the same to the people at the DSM and they suggested me that you pay the bill and we will get you the waiver for the charges. I did the same and now this month again I am charged for all the calls.
Last month I paid the bill in full and got a waiver for Rs 279/- for the same I don't understand as to by what calculations. I think that either I or you have missed somewhere while calculating the amounts in the bills. Well now again your bunch of fools at the DSM are calling me every second hour for the collection of the bill amount and as I asked them about the waivers, all they have to say is that we cannot do anything for you. All that was required has already been done and the waiver that has been granted to you is right and you have to pay the bill.
I am a service class man and can not afford to keep paying you whatever you ask on the basis of your errors and in the hope that the waivers would settle the matter. I too have other priorities and concerns to take care of. Now I am not going to pay any amount further till the time this issue gets resolved.
I have been a loyal customer and have paid my bills all the way on time and never have defaulted in any regards. I believe that Reliance being such a big brand will not cheat me. Hope that you will take time to look into this matter and help me out in solving this fuss. I tried to reach you over the phone no. provided to me by your customer service but it was engaged.
You may call me on the nos. mentioned below for any clarification as I have each bill and each payment receipt with me from the day one. I have high hopes that you will for sure help me and get me the required settlements.
Please look into the matter and resolve this confusion.
Thanks and Regards,
Deepak Mishra
K-1064A, Aashiana Colony,
Lucknow. 226012.
[protected]
[protected]
Date: April 29, 2008.
Till this time, there was once happened a confusion as due to some mistake at your end, my CUG calls were charged however a big thanks to Mr. Dharmendra from DSM Enterprises, Aashiana, who helped me a great deal and the problem was solved. Till this time every thing was going smooth and no hassle what so ever happened. Even if anything happened, Mr. Dharmendra was always there to help me out. Now in the month of September, 2007, I was suggested to switch to another plan NJ199SOHO as in this plan, I was told that the CUG charges will not be applied in this plan as this includes the CUG and also free calls worth Rs 150/- a month would be discounted. So, I switched to this plan and right from the same month, all calls were charged on the nos. as the CUG was deactivated from the plan due to some error at your end. Again Dharmendra got me the waiver for the same but after the CUG was activated and the waiver was settled, since then, a charge of Rs 50/- a month was charged on both the nos. despite the fact that the nos. are enrolled under NJ199SOHO.
Since then, every month a waiver request was raised from DSM Enterprises for me and I kept paying the bills in good faith that the waiver would level off all the extra money I was paying each month. Since then no record has been sent to me as how much money I am paying and how many waivers have been issued to me.
Now since the last month, I don't know who played with my account as without any request or authorization from my end, the CUG was deactivated and again all the calls were charged and as I saw the bill amount, I rushed to the DSM and asked them to get me the CDR for that month. The CDRs are attached herewith for your reference. As I checked the CDRs, I saw that all the CUG calls have been charged and the calls made to other nos. were costing less than Rs 150/- on both the nos. I informed the same to the people at the DSM and they suggested me that you pay the bill and we will get you the waiver for the charges. I did the same and now this month again I am charged for all the calls.
Last month I paid the bill in full and got a waiver for Rs 279/- for the same I don't understand as to by what calculations. I think that either I or you have missed somewhere while calculating the amounts in the bills. Well now again your bunch of fools at the DSM are calling me every second hour for the collection of the bill amount and as I asked them about the waivers, all they have to say is that we cannot do anything for you. All that was required has already been done and the waiver that has been granted to you is right and you have to pay the bill.
I am a service class man and can not afford to keep paying you whatever you ask on the basis of your errors and in the hope that the waivers would settle the matter. I too have other priorities and concerns to take care of. Now I am not going to pay any amount further till the time this issue gets resolved.
I have been a loyal customer and have paid my bills all the way on time and never have defaulted in any regards. I believe that Reliance being such a big brand will not cheat me. Hope that you will take time to look into this matter and help me out in solving this fuss. I tried to reach you over the phone no. provided to me by your customer service but it was engaged.
You may call me on the nos. mentioned below for any clarification as I have each bill and each payment receipt with me from the day one. I have high hopes that you will for sure help me and get me the required settlements.
Please look into the matter and resolve this confusion.
Thanks and Regards,
Deepak Mishra
K-1064A, Aashiana Colony,
Lucknow. 226012.
[protected]
[protected]
Date: April 29, 2008.
My services on the no. [protected] have been barred and this is really humilating as you ppl know only to grab money and do not feel like giving any clarification to the customer about the charges and the waivers. ARE YOU PEOPLE FRAUD AND KNOW ONLY TO CHEAT MONEY???????? I complained to the nodal officer also but have been waiting to hear from there side yet. Seems as if these ppl are so busy that thjey dont hav time to attend to the customers greiveiances.
Dear sir
I have a classic mobile bearing no. [protected]
I receive un wanted message un timely and ring to hear song.
I do not want this type of facility towards your side.
Please help me as earliest.
yours
yogendra singh
I have a classic mobile bearing no. [protected]
I receive un wanted message un timely and ring to hear song.
I do not want this type of facility towards your side.
Please help me as earliest.
yours
yogendra singh
I am really unsatisfied with the reliance prepaid connections as the call charges are highly ambiguous.
Whenever I call up the STD number the call cost has been above 2.75 Rs, which is I suppose pretty high and it just really not acceptable.
To add on it the reliance R Com site is not responding due some ineffable reasons.
My number is [protected] please go through the details of this number and reciprocate as soon as possible.
I hope carrying this big name invovles big time responsibility which you ahere to so expecting a positive and prompt response from your side.
Not so satisfied customer of your's
Saumitra Yadav
Whenever I call up the STD number the call cost has been above 2.75 Rs, which is I suppose pretty high and it just really not acceptable.
To add on it the reliance R Com site is not responding due some ineffable reasons.
My number is [protected] please go through the details of this number and reciprocate as soon as possible.
I hope carrying this big name invovles big time responsibility which you ahere to so expecting a positive and prompt response from your side.
Not so satisfied customer of your's
Saumitra Yadav
Dear sir, I m the regular customer o[censored]rs service. I have the FWP set 4m last 6-7 years. Now I have a display problem & network missing problem. That the display was disabled many times a day n this prob. is also with a network also. and my no. is[protected]. so i hope that u will take a suitable step as soon as possible to solve my prob. I shall b much obliged i[censored] do so. THANK U
Respected Sir/Madam,
Our agreement with Reliance regarding phone connection is since May 2008.But still now we are getting only the false and vague statements from reliance communication side specially from the person Mr Kapil.He is always telling us -I am in meeting and i am contacting you soon and solving urs problem.He has taken the contract of ours here .Already we have expended more than 3 thousand rupees upon calling reliance off and staffs but result is nill.Due to lack of our landline phone we are lossing a huge amount of our business.Our day to day activity is hampering without phone.So, we are sending you this msg regarding this and waiting yours quick and positive response .The contact no of Mr Kapil is-[protected]. We are into Zonal office here and we have to handle all the RO and Branch offices all over north zone and to corporate also.Reliance is the corporate partner of our company having more than 500 reliance mob and landline connections.So, we expect the best and quick response from your side otherwise we will take the help of court of law soon.
Our agreement with Reliance regarding phone connection is since May 2008.But still now we are getting only the false and vague statements from reliance communication side specially from the person Mr Kapil.He is always telling us -I am in meeting and i am contacting you soon and solving urs problem.He has taken the contract of ours here .Already we have expended more than 3 thousand rupees upon calling reliance off and staffs but result is nill.Due to lack of our landline phone we are lossing a huge amount of our business.Our day to day activity is hampering without phone.So, we are sending you this msg regarding this and waiting yours quick and positive response .The contact no of Mr Kapil is-[protected]. We are into Zonal office here and we have to handle all the RO and Branch offices all over north zone and to corporate also.Reliance is the corporate partner of our company having more than 500 reliance mob and landline connections.So, we expect the best and quick response from your side otherwise we will take the help of court of law soon.
Reliance Communications — Signals not clear of Reliance landline
Dear Sir,I am the customer of Reliance ph. no.[protected] since last around 4 years and since than i am facing the signal problem i.e many times it is coming 'no servce area', 'not reachable' etc.
From a top company like reliance this problem should not occur. Also reliance people said that they will be installing Patch Anteena for the same but till date nothing has happened in this regard.
Pl expedite for the above greivance asap.
Prevesh Kumar Sharma
[protected]
H-70, Govindpuram,
Ghaziabad (U.P.)-201002
Hello,
Can any help to me, I have Reliance tower in my compound for the 6 months and I have all the agreement doc, in agreement doc they had written 3 thousands Rs. rent per month, but still i didn't receive any amount to Reliance, the tower services has been stopped for the last month, and people are facing signal problem but so far reliance doesn't bother about this., because for last month to till date no communication has been happen between me & Lucknow authority.
Please i would request to Reliance take appropriate action.
Saurabh kumar singh
Vill & Post -Barani
Dist - Mirazapur (UP)
PIN - 231501
phnoe Number: [protected]
: [protected]
Can any help to me, I have Reliance tower in my compound for the 6 months and I have all the agreement doc, in agreement doc they had written 3 thousands Rs. rent per month, but still i didn't receive any amount to Reliance, the tower services has been stopped for the last month, and people are facing signal problem but so far reliance doesn't bother about this., because for last month to till date no communication has been happen between me & Lucknow authority.
Please i would request to Reliance take appropriate action.
Saurabh kumar singh
Vill & Post -Barani
Dist - Mirazapur (UP)
PIN - 231501
phnoe Number: [protected]
: [protected]
TO,
RELIANCE CUSTOMER CARE OFFICE (COMPLAINT’S SECTION)
INDIA.
FROM,
MR.PADMA KUMAR.M
T/C 17/727,
CHITRA NAGAR,
POOJAPURA.P.O
TRIVANDRUM-695012
KERALA, INDIA.
(SUB : MY LAND PHONE IS NOT WORKING.)
Sir,
I am a pre-paid customer of reliance Land phone(classic), my land phone number is[protected].my land phone’s fault :Basic handset is working properly, but when we made a call to concern land number[protected]we got a message from customer care that” your land phone is switched off”.even though my land phone is working, I was made complained reliance web world, vazhacadu, trivandrum, kerala, india.I made first complaint on middle of this month, then again i was raise a complaint on 20th, 22nd, 25th, 26thand today also.I was forcefully to made this complaint because of your customer service Executive, when i call your reliance mobile web world, vazhacadu, trivandrum, india, kerala.one Mr.rajesh was attending my questions, but after some time Mr.rajesh was hand over the phone to Mr.Pratheesh.I am very sad to tell about your Executive, It was a horrible experience in my entaire life, He is very hopeless employee in your entaire showroom, He does n’t know how to deal a customer properly.He was insulted me very much through phone, He was abused me and my friend also.He was not taking care of my complaint in a politely way.please take necessary action against your Executive, How to deal a customer in a positive way.I feel sorry about service in vazhacadu, I was visited so many customer service centers but this is my first experience ever i met.
(At least please give a proper training to your executives(please give a warning to Mr.pratheesh, Mr.rajesh)for doing such irresponsible thing during his working time.His mobile number is:[protected].)
I hope you are taken my complaint seriously and take necessary action against my complaint, I strongly believe that Reliance Customer care will solved my complaints, with in 24-Hrs.Please do your best and kindly forward reply to my one frnd’s E-mail id:[protected]@yahoo.com.And at any time please contact my alternate mobile number:[protected].
Your’s Faithfully;
Mr.padmakumar.m.
Place:poojapura
Date:27/09/2008
RELIANCE CUSTOMER CARE OFFICE (COMPLAINT’S SECTION)
INDIA.
FROM,
MR.PADMA KUMAR.M
T/C 17/727,
CHITRA NAGAR,
POOJAPURA.P.O
TRIVANDRUM-695012
KERALA, INDIA.
(SUB : MY LAND PHONE IS NOT WORKING.)
Sir,
I am a pre-paid customer of reliance Land phone(classic), my land phone number is[protected].my land phone’s fault :Basic handset is working properly, but when we made a call to concern land number[protected]we got a message from customer care that” your land phone is switched off”.even though my land phone is working, I was made complained reliance web world, vazhacadu, trivandrum, kerala, india.I made first complaint on middle of this month, then again i was raise a complaint on 20th, 22nd, 25th, 26thand today also.I was forcefully to made this complaint because of your customer service Executive, when i call your reliance mobile web world, vazhacadu, trivandrum, india, kerala.one Mr.rajesh was attending my questions, but after some time Mr.rajesh was hand over the phone to Mr.Pratheesh.I am very sad to tell about your Executive, It was a horrible experience in my entaire life, He is very hopeless employee in your entaire showroom, He does n’t know how to deal a customer properly.He was insulted me very much through phone, He was abused me and my friend also.He was not taking care of my complaint in a politely way.please take necessary action against your Executive, How to deal a customer in a positive way.I feel sorry about service in vazhacadu, I was visited so many customer service centers but this is my first experience ever i met.
(At least please give a proper training to your executives(please give a warning to Mr.pratheesh, Mr.rajesh)for doing such irresponsible thing during his working time.His mobile number is:[protected].)
I hope you are taken my complaint seriously and take necessary action against my complaint, I strongly believe that Reliance Customer care will solved my complaints, with in 24-Hrs.Please do your best and kindly forward reply to my one frnd’s E-mail id:[protected]@yahoo.com.And at any time please contact my alternate mobile number:[protected].
Your’s Faithfully;
Mr.padmakumar.m.
Place:poojapura
Date:27/09/2008
Relaince Communication Landline Phones — Landline phones dead since 17-5-2008
I had applied for internet connection with Reliance in Surat paying Rs 500. I was provided one landline phone & when i enquired about net connection I was asked to pay another 500 Rs which I did. I got net connection & another landline phone. after a week of my net connection[protected] my both landline phones[protected] &[protected] stopped working. till today both my landline phones are dead & even net connection is not working since[protected].I had registered complaint many times at customer care & online & through emails & visiting personally to Reliance office in Surat. No one is attending my complaint & they regularly bill me for the services which I have not availed at all.
reliance mobile - Reliance communications — illegal charges from my account
once reliance deduct 15 Rs from my account. when i asked they said it is for "miss call alert". while i have not get this service. soi request for activate this service on my account . they solve my problem and deduct 15 Rs once again from my account.
biside it they deduct 37 Rs from my account on 6 oct. when i ask they said it is charge for use of call forwarding service above 30 minute. while there is no use of this service so long as above 30 minutes.
i want to get my money with compensation .
Reliance Communications LTD. — Landline set not worked for the last 15 days
our landline number which is disable is [protected] of post paid connection of M/s Reliance Communications Ltdaddress of cmmunication
Pushap Sharma
C/o B.S.Chauhan
H.NO.979-A, Sec-4,
Panchkula(Haryana)
Alternative Mobile No.[protected]
my modem and phone is not working correctly please check them with direct cable it is coming
Hi
I am currently staying in Hyderabad, India. I have taken a Reliance broadband WiMax Connection few months back.I had recieved a single bill from them which I have paid. Then I haven't recieved any bill from that side and also my connection got disconnected one month after paying the bill. Now they have send me an advocate's notice to pay a huge bill and a threat is there to take legal actions against me. Also I am getting threatening calls from reliance office(Mb: 91-[protected]), which is giving me mental pain. Please help me and do if there is something that can be done from your side.
Thanks
Naveen Dixit
I am currently staying in Hyderabad, India. I have taken a Reliance broadband WiMax Connection few months back.I had recieved a single bill from them which I have paid. Then I haven't recieved any bill from that side and also my connection got disconnected one month after paying the bill. Now they have send me an advocate's notice to pay a huge bill and a threat is there to take legal actions against me. Also I am getting threatening calls from reliance office(Mb: 91-[protected]), which is giving me mental pain. Please help me and do if there is something that can be done from your side.
Thanks
Naveen Dixit
Dear Sir,
I have paid 500/- to your executive for new internet brand band internet connection on dt:[protected].
But till now your executive has not turned back, today date is 3rd nov 08.
is this the service you people are providing, i am very sorry to tell you its very bad service and irresponsible.
I lost my patience, if i not get the response with receipt of this letter i will proceed legally with the following receipt no..
RECEIPT NO: [protected], DATED:[protected]
Regards
VIJAY KUMAR
I have paid 500/- to your executive for new internet brand band internet connection on dt:[protected].
But till now your executive has not turned back, today date is 3rd nov 08.
is this the service you people are providing, i am very sorry to tell you its very bad service and irresponsible.
I lost my patience, if i not get the response with receipt of this letter i will proceed legally with the following receipt no..
RECEIPT NO: [protected], DATED:[protected]
Regards
VIJAY KUMAR
reliance fixed wireless connection — i ' m submitting the bill regularly for last five years still getting calls from them that i have not submit the bill
dear SirThis is rajesh kanwar here, i m using reliance fixed wireless phone for last five years and i m submitting the bill continuosly till now but the reason is to send this mail that they are saying that i have to go to the office and have to submit the bill . but at the time of submitting the bill there is no one else who can go to the office and can submit it there. my mother who is so older and unable to reach the office even after they(relaince commucation's persons) are having the persons who goes door to door and collect the bill then why dont they send to person our house so that they can collect it himself . all the bills till today have been submitted month by month still they have problem that somebody has to go to the office and submit the bill.
and after all these i have not recieved the last month bill then how can i submit it. please consider it.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
BUT I HAVE NOT GOT THE ABOVE BENEFIT AT ALL. I AM NOT GETTING RELIANCE TO RELIANCE FREE CALLS AND ALL MY CALLS ARE CHARGED AT 99 PAISE. BECAUSE OF THIS, I HAVE TO GET MY ACCOUNT RECHARGED WITH EXTRA AMOUNT.
I RECHARGED MY ACCOUNT ON 14 MARCH 2008. RGEADING THIS ISSUE, I AM LODGING MY COMPLAINT TO RELIANCE CUSTOMER CARE BY MAILS AND CALLS FROM 15 MARCH. TILL NOW RS. 270(APPR.) HAS BEEN DEDUCTED BY THE COMPANY WRONGLY.
BUT THE CUSTOMER CARE HAS WRITTEN SOMETHING ELSE IN THEIR COMPLAINT FORM AND I AM GETTING REGULAR MESSAGES ON MY PHONE THAT MY QUERY OF VALIDITY HAS BEEN RESOLVED WHEREAS THERE WAS NO SUCH ISSUE OF VALIDITY.
MOREOVER, TODAY TWO OF THE CUSTOMER CARE EXECUTIVES BLAMED ME THAT I HAVE TOLD THE CUSTOMER CARE EXECUTIVE TO MAKE A COMPLAINT OF VALIDITY.
I AM A STUDENT AND MY EXAMS ARE APPROACHING VERY FAST. THE COMPANY IS HARASSING ME MENTALLY AND I HAVE TO WASTE SUCH TIME ON SENDING MAILS AND CALLING CUSTOMER CARE EXECUTIVES.
NOBODY IS GIVING PROPER RESPONSE TO ME NEITHER THE NODAL OFFICER, APPELATE AUTHORITY NOR THE SERVICE ASSURANCE CELL.
THEY ARE GIVING THE POOR SERVICES THAN ANY OTHER NETWORK. THE PUNJAB CIRCLE OFFICERS TELL THAT EVERYTHING IS DONE FROM MUMBAI, NOTHING CAN BE DONE FROM OUR END. AND, THE PROCEDURE TAKE 24-72 HOURS.
BUT, NOW AFTER PAASING 72 HOURS, THEY ARE TELLING YOUR COMPLAINT FOR VALIDITY HAS BEEN RESOLVED WHICH I DID NOT LODGE.
HOPE YOU WILL DO THE NEEDFUL AT THE EARLIEST TO SOLVE THE ISSUE AND TELL THE COMPANY TO PAY FOR MENTAL HARASSMENT.
BEST REGARDS
JAGMOHAN DATA