Reliance Communications — Goondagardi of Recovery agent of reliance communication., Page 3

Reliance Communications — Goondagardi of Recovery agent of reliance communication.

V VIJAY PAI from New Delhi, Delhi

Dear Sirs, I was having a telephone wireless land line number[protected] Since June 2006. Since April 2007 the telephone was having serious problem like the battery was unable to retain charge for more than 5 minutes in spite of my repeated complaints they were not bothered to rectify the set but with the charger on line the telephone was working and my job was continuing unless there was a load shedding. Since September 07 the telephone was not getting switched on in spite of the charger on line and even after my repeated written complaints they were not rectifying .Subsequently request was given for discontinuation & termination of service and the same was done by reliance. After discontinuation of services they have given me a bill of Rs1600/- or so and asked me to pay the amount immediately failing which dare consequences will be taken against me. I protested and requested them to withdraw the claim as no services were provided by them but to my utter surprise they have sent some people to forcibly collect the money immediately I have asked them to stop this type of harassment or the matter will be taken up with police . They have stopped harassment by sending people but now their recovery agents are continuously giving me calls from mobile numbers [protected] & [protected] and mentally harassing me .I am having extreme mental agony because of their harassment. I am enclosing copies of communication given to them through mails for your kind perusal. Kindly take up the matter with them so that the do not charge forcibly for services which they have not provided. Thanking You Yours Faithfully Vijay Pai Details of corrospondence with reliance I discontinued your services as per service request number 56550927 and if still want to keep it active it up to you .I have already taken up the matter with Noda police and the concerned man ,one Mr. Chauhan who came to collect money told this type of incident will not get repeated .Once again u are requested to correct your record and ensure the telephone is made not active in your record ,as physically it is not active and no services are provided by you and for your records sake I am not supposed to give you my hard earned money .Accordingly correct record and all the illegal deeds like sending people at residence. -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Friday, November 16, 2007 2:29 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference your mail Dear Customer, With reference to your mail regarding Reliance Hello phone number [protected], please note that monthly rental will be charged as long as your account is active in our records. If you have any queries we request you to revert us back. Yours sincerely, Santosh Lalla Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Friday, November 16, 2007 01:28 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: [protected]@yahoo.com ([protected]@yahoo.com) Subject: RE: Reference to your Service Request ID 57272605 Dear Mr. Santosh Lalla, I am really surprised to receive a bill no[protected] dated 05-11007 Please note no services were provided by you and my telephone was dead for more than 45 days It was not working properly for last 6 months a number of complains were lodged in vain . Under this circumstances I will not pay any amount and already I have taken up the matter with consumer grievance cell and like to take up the matter with consumer court. I understand you have sent some one to our residence to forcibly collect the amount although our security did not allow him to enter,the matter is illegal and a punishable offence .Kindly restraint from repeating such type of incidence in future.In case such incidence repeats in future the matter will be reported to police and a case will be filed under relevant section of CPC. Regards Vijay Pai -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Tuesday, October 23, 2007 8:02 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference to your Service Request ID 57272605 Dear Customer, With reference to your mail regarding Reliance Hello phone number [protected], pleas note that as per confirmation received from the concerned department we understand that one of our executive have contacted your wife but she was not interested in refurbish handset and as per conversation had we come to know that you are out of station. Hence, as per confirmation our FWP (Fixed Wireless Phone) team will follow up the issue with you and they will assist you once you come back to your home location. We would look forward to an opportunity to assist you better. Yours sincerely, Santosh Lalla Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Thursday, October 18, 2007 03:25 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference your Service Request ID 57093329 No one came ,no swapping of instrument done, your services has been discontinued vide service request number 56550927 . No payment is due and what ever you have billed for [protected] is also not payable as you have not provided basic services.In fact I will be forced to go to consumer court for the trouble you have given me with lack of service to a genuine customer -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Thursday, October 18, 2007 3:14 PM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference your Service Request ID 57093329 Dear Customer, With reference to your mail received at Service Assurance Cell, as per confirmation received we understand that the instrument has been swapped. However please note that for new instrument we request you to visit the nearest Reliance Express and pay the swapping charges of Rs.1000/- for other instruments and Rs.720/- for Classic 829. The list of nearest Reliance Expresses is attached for your reference. Yours sincerely, Varsha Menon Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Monday, October 15, 2007 11:35 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference to your Service Request ID 56542771 My telephone is not getting powered on since last one month and please be informed the monthly bill given by you is ridicules as the telephone is out of service and I'm not liable to pay the same. In fact I will take up the matter to consumer court for not providing services since August 07 .In fact I have contacted your executive a number of times as below ,but the were rude and and one of them Mr. Anil tiwari told he does not have a convence of his own and he will not come .He has also challenged me that if I am not happy I can discontinue the services of reliance ,inspite of promising him that I will pay for his convence. And accordingly Idiscontinued your services as per service request number 56550927 . -----Original Message----- From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: Sunday, October 14, 2007 11:47 AM To: PAI, VIJAY Subject: RE:'RIL=[protected]'Reference to your Service Request ID 56542771 Dear Customer, With reference to your mail regarding your Reliance Hello Phone number[protected], we understand that one of our executives tried contacting you but unable to reach on the number provided. Therefore, as per the confirmation received please note that your issue has been forwarded to the relevant department for further assistance. They shall get in touch with you in this regards. Yours sincerely, Narendran Mudaliar Service Assurance Cell Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: VIJAY PAI ([protected]@iocl.co.in) Date: Friday, October 05, 2007 01:06 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: OUTAGE OF TELEPHONE NUMBER[protected] SINCE LAST 1 MONTH. Dear Sirs, My Reliance wireless telephone number[protected] is not working properly since last 6 months inspite of repeated complains the telephone is not being attended .I give below my details . Name Vijay Pai Address 409,Sharad Kunj ,C-58/18 Sector -62 ,Noida 201307,NCR. Wireless telenumber[protected] Complaints lodged :-The battery of the set was bad was was unable to retain charges The moment was charger removed due to power shading etc .The set becomes dead .This problem was continuing since last 6 months and repeated complaints were lodged since than .But since August 07 I started to keep record of complain numbers which are as below . 55022851through Upendra on 05/08/07 at 15hrs. 55911282 through Ms. Mangal at 9=10 hrs on 23/09/07 56273212 through Vicky at 9=15hrs on 30/09/07 nil through Jeeven at 17=01 hrs on 04/10/07 As of since last one month The set remains powered off and do not start. since last 15 days one Mr.. Bhupendra and one Mr.. Anil Tiwari contacted us on our other land line[protected] from tele number[protected]/3058623 saying that the will visit us to resolve the problem but till date it could not be rectified .No one visited us even once . I feel this is too serious a matter we are paying monthly rental for no services,. In case u are unable to repair the fully paid set the same may be taken back and refund me the money paid by me and you may even disconnect the services right now . Since more than an year I am your subscriber but services provided by you is extremely bad. In case the set is not repaired with in 24 hrs .Please discontinue my subscription . Thanking you Yours Faithfully Vijay Pai Was this information helpful? No (0) Yes (0)

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das21

from Mumbai, Maharashtra

Reliance Infocomm — Dis-continuation of Internet Connection

I had taken a USB RIL data card from Reliance Infocomm on a scheme with 02 months free internet surfing and therafter have to pay for usage under their tariff rate.During these 02 months free usage, the speed of surfing was very slow and had to wait for hours to open attachments to my mail. Upon enquiry was told that as the Data card was under free usage, speed of internet network is very slow. Should improve once the data card is converted into billing. By the end of two months I had availed for billing under their prescribed tariff. But still have not noticed any improvement in the surfing speed and hence dicided to dis-continue their services after using their services for 13 days. Immidiately contacted their customer care office and registered an request vide #[protected]. After few days I was asked to pay Rs. 195 for the 13 days of services used. I have immidiately paid their amount of 195/- and thought that my job was completed. (can also provide a proof of my Bank statement).
Even after clearing their closing amount, I had been recieving Bills from RIL. When informed RIL customer care I was told that my closed has still not been closed.
From here on the actual night mares starts. Every week I used to recieve treatening call asking me to pay the closing amount immidiately. Sometimes I was told to pay 1000/-, 750/- or 500/- etc.
Recently they have send me a legal notice asking me to pay `1100/- .
Request to have your intervention pls.

Regards,
anup

OM Hari Agrawal

from Lucknow, Uttar Pradesh

Reliance Communication /Data card — Harasment By Reliance world/communicatin for making connection inoperational every 3-4 days

Ref :- (1) Relationship No. [protected]
(2)Reliance data card No. [protected]

Dear Sir,

I would like to bring The following facts for your considerations & necessary action:
(a) I have taken ahigh speed internet connection from Reliance World, Faizabad Road Lucknow by paying Rs 3500/= on[protected] after completing all the formalities and with the assurance that connection will be made operative on[protected].
(b) But after 2-3 visits only on 30-5-09, it was made operational & worked only for 2-3 days.
(c) from 2-6-09 onwards, I have tried all possible channels including contact to Lucknow tele no 3015995 but noreply was given, even no one lifts the phone. Ultimately, I got Mob no of Mr Vaibhav whom I have contacted and he inform that AP is –ve. Here it is pertinent to mention that I am staying in HAL colony since last 20 years.It is certain that no body has come to verify.
(d) But I received a phone call with some female and connection was again made operational only to last few days.
(e) Again, I try to contact all channels but could not succeed.
(f) At last, I have sent my person to Reliance world & through him I could talk to Mr Vaibhav and he assured me that it will be made operational within 2-3 Hrs. but it could not be made operational.
(g) Again, my person approach to Reliance world & no response was given to him.
(h) On return from out station, I, personally contacted Mr Vaibhab on 6-8-09.He informed me that your AP is –ve, but I inform him that pl contact the person who has visited my place as no body has visited.
(i) On my insistence, he talk to Mr Amit Sethi who was also making same point, on this I mentioned to him pl come down to my place & see yourself, but he could not give satisfactory response & my lot of persuasion to give Mob no so that I can contact him but he has refused to give the same and given a no 3031964 which I tried on 7-8-09 was picked up security staff and he inform that it is security no & Mr Amit can not be contacted on this no.
(j) This clearly shows That Mr Amit Sethi Was not responding & misleading me which is just harassment to a customer.
(k) Ultimately Mr Vaibhab has inform that my CAF is misplaced at the beginning and that is why connection was un-operational, so pl submit all documents again by 1100 Hrs By 7-8-09 & connection will be made operational by 1600 Hrs on 7-8-09.I have submitted the documents on 7-8-09 at 1045 Hrs but connection was made operational only after visiting Reliance World 2-3 times on 8-8-09.

2-To further add to agony, I was directed to deposit Rs 662 (bill) otherwise you will lose Rs 3500=00 & with this threat I have deposited the bill on 13-8-09.To our surprise another bill also came when it is not used as same one was not operational.

3- It can be seen from above that I have been constantly harassed & mentally tortured by Reliance World/ communication for about two months by not allowing me to use internet though I have completed all the requirements including payment for the period for which services was not made available, also services were denied when it was utmost required Without any intimation to me though Reliance World has my Mob and email.

4- In view of above, it is requested to pl get the case investigation detail & fix the responsibility & punishment to the culprit so that reputation of Reliance is not get bad name .Also in future they should not dare to repeat the same

4- I offer myself to help the investigation.

5-I would like to mention that even till date no one has visited my place .

Considering the above facts, I request you to pl refund my monthly charges which has been deposited & cancel the outstanding bill .Also pl ensure that same thing is not repeated & compensate me for the harassment & torture I have been subjected to.
I hope an early action will be taken.
I request you to pl inform me the action taken .

Thanking you, sir,

Yours faithfully,

OH Agrawal
[protected], [protected]

PS : Again my connection has been disconnected, though no one had come to our residence to verify.Also I had sent mail earliar was not delivered as no response is received & connection is disconnected though I was promissed that the charges will be waived off.
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Partha Chauhan

from Bengaluru, Karnataka

Reliance Mobile — Ambiguous BIlling and barring of lines in spite paying the bill

Dear Sir,

I would like to draw your attention towards my reliance mobile number [protected] where they have barred the incoming and outgoing lines.
On calling the customer care to my surprise i was told that there was high usage on my mobile and my old bills have not been cleared. On asking the details about the same they were not able to answer. Also the were not able to tell which bills were pending.
I have proof of all my previous bills paid and the only one which is pending is the current months whose due date is still due.
I was asked by the customer care to carry identity proof to the webworld and on doing so at the same time i was told that there is nothing such mentioned and he could not help.
The enmployees of the same organisation have different verdicts on the same case which contradict each other. Also there is a case pending with them about an amount reversal which is still lying unattended.
I dont understand the reason why do they harass the customers like this?

niraj khattri

from Noida, Uttar Pradesh

I have a prepaid reliance connection for past two years. I have never ever subscribe to any of the added services but I do not know how do I get subscribed to these services and my balance gets deducted. I lodge a complaint that all the added services on my cell phone be unsubscribed with immediate effect .
I think i should better quit reliance connection and switch over to another...

PANDAYDK09

from Mumbai, Maharashtra

I HVE TAKEN R.CONNECT WIRELESS TERMINAL.I BELONGS TO SAGAR M.P.MY NO. IS [protected]. IAM SORRY TO SAY THAT SPEED IS VERY SLOW. I WAS TOLD FROM R.WEBTHAT CONNECTION TERRIFF FOR TWO MONTH FREE. BUT NOW ACKNOWLEDGED THAT IT IS ONLY FREE FOR ONE MONTH ONLY. PLZ SOLVE MY PROBLEM AT YOUR END.THANKS

PANDAYDK09

from Mumbai, Maharashtra

Ravi Shankar Singh

Reliance Postpaid Landline Connection — Charging extra amount for services not requested by me.

My Reliance landline no. is[protected]. Reliance is charging me extra for caller tunes and cricket match updates. These services are activated from Reliance without any information. I want to discontinue its service but my phone set of Rs. 1500/- will become waste and useless. I have complained their Customer Service Representative around more than 30 times, but they are not taking any necessary action to solve my problem.

NAVDEEP VERMA

from Noida, Uttar Pradesh

Dear Relaince Customercare Dept,

Thanks for giving me wonderful services.

This is in the regards of my Broadband+landline connection number +[protected]. I am facing problem from last 20-25 days that my phone is dead and my broadband connection is ok you guys are asking for the payments but you are resolving my problem i had conveyed this to your collection dept. they said we will resolve your problem still the problem is not resoved if you are not intresed to provide us the service please lets us know.

I am not going to pay any amount till my phone is not working. if you dont have time for my complain my next mail is for Mr Anil Ambani dont think so that i cant get the email id or numbers of your senoir person and the same mail i had sent to https://www.consumercomplaints.in

balkishan.gupta

from Lucknow, Uttar Pradesh

My telephone number[protected] is dead, the battery of set is not getting powered and the telephone is out of service.
My alternative contact no . is [protected].
P LEASE ATTEND THE AFORESAID COMPLAINT.

Rohit Verma

from Almora, Uttarakhand

My GSM Mobile No. [protected] Hai.

lakin costomer care ko bar-bar compleint karne per bhi koi fayda nahi hai.

Mere mobile me fun pack ke naam se ek service bar-bar activate aapki taraf se ho jate hai. mai use un-sub karata-karata bahut paresaan hu.

aaj Dated[protected] ke afternoon mere mobile me fun-pack service dobara activate ho gayee hai.

kripyaa aap isse un-sub karke mere 30 Rs. mujhe vapas kar dijiyega.

nahi to call me.

Rohit Verma

pulkit agarwal

from Delhi, Delhi

subject: Illegal deduction of Rs. 30/- by reliance com.

i have use a reliance gsm service cell no. [protected]. i have recharged my cell in Saturday & sunday i am surprised coz my balance have deduct by company after that i have make a call on customer care than an executive mr. Manish kumar talk with me and he tell me that an additional service activate on m number by company, when i m say to him to make a complaint but she not written my complaint & disconnect the call after that when i make call on customer care the network busy of company. this is the fraud make by company to deduct unnecessary charge by customer. I am face this problem many time before that. This is the game of comapny play with her customer they deduct her cusomer balance if customer make complaint then they don't recd customer call. Reliance is A big fraud Comapny.

Submit by

Pulkit agarwal

pashupati kr singh

from Ranchi, Jharkhand

want to close the prepaid connection due to lost of sim

Dilkeshwar kumar

from Chennai, Tamil Nadu

i am dilkeshwar kumar from patna.And i have a rim connection to my set and my no. is [protected].On 10/12/2009 AT 9:27PM i got my mobile recharged of RS 51 for tarrif and i recieved SMS FROM 52811 but it was not activated to my mobile.and in the mean time i coplaint this matter to customer care but there was no response.so please take strict action against this.

RECIEVED SMS
dear costumer, your account has been successfully recharged.enjoy local & std calls/sms at 50p/m.tariff benifit within 48 hrs .amt payable is RS -51.RELAINCE MESSAGE FROM 52811
10/12/2009
9:27pm

So kindly take strict action, i will be very thankful for the same.

Dilkeshwar kumar

from Chennai, Tamil Nadu

nilendra sood

from Delhi, Delhi

reliance communications is cheating its customers even i use the same connection but i suffer lots of problems my outgoing is barred, incoming is barred and no reply from reliance why this is done. the only reply is we are looking in this regard. i am fed up with their lies of giving full customer satisfaction

Toufeeq Kichloo

from Mumbai, Maharashtra

Dear sir,
I am toufeeq from Jammu and I am reglar customer of Reliance under prepaid connection. Sir I want to know about that every tele. company has launched unlimited gprs at only near about 95 to 98 Rupees. But why reliance company is too backward of them. Sir I have already requested customer care that we want unlimited gprs of dierect connection(without proxy) but no response has shown. so kindly look into the matter as soon as possible.

Thanks

syed ismail

from Mumbai, Maharashtra

hi
i had complaned in reliance costumer care for no network in my home but no responce from rim excetive
plz go thruw this and do the need full for the no [protected]
Regards
ISMAIL
[protected]
[protected]

nawal kishor jha

from New Delhi, Delhi

sir
relince gsm network are very bad service.
1. call drop any time
2. any time calling std. this root are busy.

my service requst no. is 1.[protected] dt.21.02.2010.
2.[protected] dt.26.02.2010
3.[protected]dt07.03.2010
my service requst no. is do not addressed in my sim.

jagpreet singh

from Delhi, Delhi

i am using rel. gsm sim and i am facing problems from reliance communication .There is deduction of balance of balance from my account.I had applied for DND service and rel. comm. had activated a callertune on my no..Next day i had called again to customer care to unsubscribe the caller tune but instead of that they have renewed the caller tune and once again my balance is deducted.After that i had called again to customer care but they are not ready to listen to me and they are also using abuse language.please help me

jagpreet singh

from Delhi, Delhi

I am using reliance GSM service and facing a problems from Reliance Communication i.e.. of balance being charged from my account without prior information.I availed a DND service few days back and Reliance Communication had activated a callertune on my number.Next day i had called again to customer care to unsubscribe the caller tune but instead of that they have renewed the caller tune and once again my balance was deducted.Again i called to customer care but they were not ready to listen to me .