Reliance Communications — Goondagardi of Recovery agent of reliance communication.

Dear Sirs,
I was having a telephone wireless land line number[protected] Since June 2006.
Since April 2007 the telephone was having serious problem like the battery was unable
to retain charge for more than 5 minutes in spite of my repeated complaints they were not bothered
to rectify the set but with the charger on line the telephone was working and my job was continuing
unless there was a load shedding.
Since September 07 the telephone was not getting switched on in spite of the charger on line and even
after my repeated written complaints they were not rectifying .Subsequently request was given for
discontinuation & termination of service and the same was done by reliance.
After discontinuation of services they have given me a bill of Rs1600/- or so and asked me to pay the amount
immediately failing which dare consequences will be taken against me. I protested and requested them to withdraw
the claim as no services were provided by them but to my utter surprise they have sent some people to forcibly collect the money
immediately I have asked them to stop this type of harassment or the matter will be taken up with police .
They have stopped harassment by sending people but now their recovery agents are continuously giving me calls from mobile numbers [protected] & [protected]
and mentally harassing me .I am having extreme mental agony because of their harassment.
I am enclosing copies of communication given to them through mails for your kind perusal.
Kindly take up the matter with them so that the do not charge forcibly for services which they have not
provided.
Thanking You

Yours Faithfully

Vijay Pai

Details of corrospondence with reliance
I discontinued your services as per service request number 56550927 and if still want to keep it active it up to you .I have already taken up the matter with Noda police and the concerned man ,one Mr. Chauhan who came to collect money told this type of incident will not get repeated .Once again u are requested to correct your record and ensure the telephone is made not active in your record ,as physically it is not active and no services are provided by you and for your records sake I am not supposed to give you my hard earned money .Accordingly correct record and all the illegal deeds like sending people at residence.
-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, November 16, 2007 2:29 PM
To: PAI, VIJAY
Subject: RE:'RIL=[protected]'Reference your mail


Dear Customer,

With reference to your mail regarding Reliance Hello phone number [protected], please note that monthly rental will be charged as long as your account is active in our records.

If you have any queries we request you to revert us back.

Yours sincerely,

Santosh Lalla
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: VIJAY PAI ([protected]@iocl.co.in)
Date: Friday, November 16, 2007 01:28 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@yahoo.com ([protected]@yahoo.com)
Subject: RE: Reference to your Service Request ID 57272605

Dear Mr. Santosh Lalla,

I am really surprised to receive a bill no[protected] dated 05-11007
Please note no services were provided by you and my telephone was dead for more than 45 days
It was not working properly for last 6 months a number of complains were lodged in vain .
Under this circumstances I will not pay any amount and already I have taken up the matter with consumer grievance cell and like to take up the matter with consumer court. I understand you have sent some one to our residence to forcibly collect the amount although our security did not allow him to enter,the matter is illegal and a punishable offence .Kindly restraint from repeating such type of incidence in future.In case such incidence repeats in future the matter will be reported to police and a case will be filed under relevant section of CPC.
Regards

Vijay Pai
-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Tuesday, October 23, 2007 8:02 PM
To: PAI, VIJAY
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 57272605


Dear Customer,

With reference to your mail regarding Reliance Hello phone number [protected], pleas note that as per confirmation received from the concerned department we understand that one of our executive have contacted your wife but she was not interested in refurbish handset and as per conversation had we come to know that you are out of station.

Hence, as per confirmation our FWP (Fixed Wireless Phone) team will follow up the issue with you and they will assist you once you come back to your home location.

We would look forward to an opportunity to assist you better.

Yours sincerely,

Santosh Lalla
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: VIJAY PAI ([protected]@iocl.co.in)
Date: Thursday, October 18, 2007 03:25 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your Service Request ID 57093329

No one came ,no swapping of instrument done, your services has been discontinued vide service request number 56550927 .
No payment is due and what ever you have billed for [protected] is also not payable as you have not provided basic services.In fact I will be forced to go to consumer court for the trouble you have given me with lack of service to a genuine customer
-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, October 18, 2007 3:14 PM
To: PAI, VIJAY
Subject: RE:'RIL=[protected]'Reference your Service Request ID 57093329


Dear Customer,

With reference to your mail received at Service Assurance Cell, as per confirmation received we understand that the instrument has been swapped.

However please note that for new instrument we request you to visit the nearest Reliance Express and pay the swapping charges of Rs.1000/- for other instruments and Rs.720/- for Classic 829.

The list of nearest Reliance Expresses is attached for your reference.

Yours sincerely,

Varsha Menon
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: VIJAY PAI ([protected]@iocl.co.in)
Date: Monday, October 15, 2007 11:35 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your Service Request ID 56542771

My telephone is not getting powered on since last one month and please be informed the monthly bill given by you is ridicules as the telephone is out of service and I'm not liable to pay the same. In fact I will take up the matter to consumer court for not providing services since August 07 .In fact I have contacted your executive a number of times as below ,but the were rude and and one of them Mr. Anil tiwari told he does not have a convence of his own and he will not come .He has also challenged me that if I am not happy I can discontinue the services of reliance ,inspite of promising him that I will pay for his convence. And accordingly Idiscontinued your services as per service request number 56550927 .
-----Original Message-----
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Sunday, October 14, 2007 11:47 AM
To: PAI, VIJAY
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 56542771


Dear Customer,

With reference to your mail regarding your Reliance Hello Phone number[protected], we understand that one of our executives tried contacting you but unable to reach on the number provided.

Therefore, as per the confirmation received please note that your issue has been forwarded to the relevant department for further assistance.

They shall get in touch with you in this regards.

Yours sincerely,

Narendran Mudaliar
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: VIJAY PAI ([protected]@iocl.co.in)
Date: Friday, October 05, 2007 01:06 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: OUTAGE OF TELEPHONE NUMBER[protected] SINCE LAST 1 MONTH.

Dear Sirs,
My Reliance wireless telephone number[protected] is not working properly since last 6 months inspite of repeated complains the telephone is not being attended .I give below my details .

Name Vijay Pai
Address 409,Sharad Kunj ,C-58/18 Sector -62 ,Noida 201307,NCR.
Wireless telenumber[protected]

Complaints lodged :-The battery of the set was bad was was unable to retain charges The moment was charger removed due to power shading etc .The set becomes dead .This problem was continuing since last 6 months and repeated complaints were lodged since than .But since August 07 I started to keep record of complain numbers which are as below .
55022851through Upendra on 05/08/07 at 15hrs.
55911282 through Ms. Mangal at 9=10 hrs on 23/09/07
56273212 through Vicky at 9=15hrs on 30/09/07
nil through Jeeven at 17=01 hrs on 04/10/07
As of since last one month The set remains powered off and do not start.
since last 15 days one Mr.. Bhupendra and one Mr.. Anil Tiwari contacted us on our other land line[protected] from tele number[protected]/3058623 saying that the will visit us to resolve the problem but till date it could not be rectified .No one visited us even once .
I feel this is too serious a matter we are paying monthly rental for no services,.
In case u are unable to repair the fully paid set the same may be taken back and refund me the money paid by me and you may even disconnect the services right now .
Since more than an year I am your subscriber but services provided by you is extremely bad.
In case the set is not repaired with in 24 hrs .Please discontinue my subscription .
Thanking you
Yours Faithfully
Vijay Pai