Reliance Communications — GPRS charges
Mumbai, Maharashtra, India
I am customer of Reliance since 2005.
On 30the April i had activated 2G GPRS activated of Rs. 248 for 60 days.
On 30the April at 11.17 am sms received from 52811 " Dear Customer, your recharge for MBBP248_2G is successful, you will be charge 248 for theis service, thee plan will be renewed on 29/06/2013 or 60 days from today. Thank you, Reliance."
As per thee SMS thee plan was supposed to be renewed on 29/06/2013 and was not done from Reliance instead of thee balance available in my account and i was charged for thee GPRS usage.
So refund me thee amount deducted as GPRS charges from 29/06/2013 to 01/07/2013 as it was not my fault and activate thee 2G GPRS 60 days plan of Rs. 248/-.
Please find details of thee online conversation withe one of your customer service executives.
You are now chatting withe Chaitrali
(15:05) Chaitrali: Good Afternoon! Dipesh Savla ,let me confirm your number [protected] , is it correct?
(15:05) Dipesh Savla: yes
(15:05) Chaitrali: How may I assist you ?
(15:06) Dipesh Savla: some balance has been deducted from my no. pls let me know what amt and for what purpose/
(15:06) Chaitrali: Sorry for thee inconvenience caused to you .
(15:07) Chaitrali: May I know thee date of balance deduction from your account ?
(15:07) Dipesh Savla:[protected]
(15:08) Chaitrali: As I am checking balance has been deducted from your account fro GPRs usage .
(15:08) Dipesh Savla: what amt?
(15:10) Chaitrali: I will provide you thee details for thee same .
(15:10) Chaitrali: I need some information for validation purpose.
(15:11) Dipesh Savla: ok.
(15:11) Chaitrali: May I know on whose name is thee sim card registered?
(15:11) Dipesh Savla: Dipeshkumar Suryakant Savla
(15:11) Chaitrali: May I know your date of birthe registered withe us ?
(15:11) Dipesh Savla:[protected]
(15:11) Chaitrali: May I know your address registered withe us ?
(15:12) Dipesh Savla: Flat no - 24, C - wing, chandra kunj chs, opp. railway station, vikhroli (west0), mumbai - 400083
(15:12) Chaitrali: Thank you for thee information .
(15:14) Dipesh Savla: give me thee info/
(15:14) Chaitrali: Please be online.
(15:14) Dipesh Savla: k
(15:16) Chaitrali: Rs.12.3 were deducted from your account on[protected] for GPRS usage .
(15:17) Dipesh Savla: and what are thee deductions today.
(15:19) Chaitrali: Rs.164.2 are deducted from your account for GPRS usage today .
(15:21) Dipesh Savla: for which plan?
(15:21) Chaitrali: The balance is deducted for using GPRS service .
(15:22) Dipesh Savla: See now i will tell u thee whole story...
(15:22) Chaitrali: Okay .
(15:23) Dipesh Savla: On 30the April i had activated thee gprs pack of rs. 248/- and i had received thee sms theat theat thee plan will be renewed on 29/06/2013 or 60 days from theat.
(15:24) Dipesh Savla: according thee sms thee plan shouldd get automatically activated on 29/6/13... which has not been done in spite of thee balance available.
(15:24) Dipesh Savla: U can check thee details in your system.
(15:26) Dipesh Savla: Now pls refund thee total balance deducted from my number for gprs usage from 29the Jun 2013 and renew thee Rs. 248 (2G pack valid for 60 days).
(15:27) Chaitrali: As I am checking thee details thee pack is not auto renewal .
(15:27) Dipesh Savla: I have sms received from 52811 saying theat it will be auto renewed after 60 days.
(15:30) Chaitrali: As per details available withe us thee pack is not auto renewal.
(15:31) Dipesh Savla: where should i send thee sms for confirmation, tell me? i will send you thee sms.
(15:33) Dipesh Savla: Do you want me to send an email filing thee complaint/
(15:34) Chaitrali: For thee same I request you to send email to : [protected]@relainceada.com .
I have thee SMS stored in my mobile.
Expecting prompt action from Reliance
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