Reliance Communications Complaints & Reviews

Me and my flatmates are using reliance broadband connection whose subscriber ID is[protected]. The connection is in the name of one of my flatmate Hussain Kapadia. We currently have freedom 999 plan.

Since past 3 months we've been facing severe problem of slow (or no) internet connection. We've raised up this issue with Reliance's customer service agent several times though telephonic conversations during we've been told that this is due to so called "server upgradation". In my past 8 conversations with your agents I've been given different dates for completion of sever upgradation. The upgradation is not over yet.

We're paying an amount of Rs. 1200 /- regularly expecting uninterrupted high speed internet which looking at the current scenario seems to be a distant dream. Lack of proper service by Reliance communications has affected my work tremendously.

We've sent a mail to Reliance Customer Care last week (Date: 6th July) reiterating this issue and giving them the final ultimatum to fix this issue within a week, but instead of getting this fixed the situation has gotten even worst. Since yesterday (13th July, 2 p.m.) there's no connection at all. We've talked to Reliance about these 4 times. Please find below details:
13th July, 10 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 14th July
14th July, 1.30 p.m.: Issue of fiber optic breakage, will get fixed before 2 p.m. on 14th July
14th July, 5.30 p.m.: Issue of fiber optic breakage, will get fixed before 6 p.m. on 14th July
14th July, 8.00 p.m.: Issue of fiber optic breakage, will get fixed before 10 a.m. on 15th July
This is the height of lack of commitment from Reliance.

We've already warn Reliance to take legal action if the issue that's been persistent since past >3 months doesn't gets resolved. Even, that's not working. Please suggest what should we do?

Evident by this incident only thing I can say is "Never rely on Reliance's commitments".

sir,
i am pavankumar mehta having reliance cdma cell phone number [protected]. company has wrongly deducted RS 30/- for missed call alert service which i have not subscribed. i have filed a complain with the company regarding the matter vide complain number[protected]. they are saying that i have started this service by sending them an sms which i have not sent as per my message detail on the cell phone. such amount were deducted by the company in the past but on complaining they used to refund the balance. this is second time that they have deducted the amount.also as per TRAI recent notification double confirmation is essential for starting value added service. detail of notification is as follows
Telecom operators have to take double confirmation from consumers before activating value added services (VAS) and must complete deactivation requests in four hours, sectoral regulator Trai said on Wednesday.
Activation of VAS by service providers has been a cause of customer complaints and was a major worry for Trai as well. Issuing new stringent guidelines for VAS, Trai said: "The service provider has to provide a system which takes a second consent from the customer before providing a value added service through any means," the Telecom Regulatory Authority of India (Trai) said in a statement on 10/07/2013.

Iam Praney jain using the number [protected] against which I have the complaint. I got the Rs. 16 pack activated on my number in which using the 'whatsapp' application is free for a month. Since the day of getting the pack activated my account balance keeps on falling. When I check my account balance After some time o[censored]sing the whatsapp application, I find that my balance keeps deducting automatically.
On calling the customer care executives I get a very rude response and everytime they try to dilly delay the matter on one pretext or another and moreover they are not ready to forward my complaint regarding the same. Till the time no satisfactory response has been given to me and the deduction of my account balance is still continuing.
Hence I request you to kindly look into the matter and help me resolve the issue and recover my preciously deducted account balance.

Praney Jain,
Phone: [protected], [protected]

I live in rohini delhi 3 days before i purchased a new 3g Reliance sim no. [protected] with all my documents submitted, Reliance area sales person said me that my no. Will be activatd in 1 day but after 3 days of purchase my sim is not started yet and when i called that person they start giving unnessary excuses and disconected the call and now not picking up my nd shopkeepers call.

I want my sim to be started and action should be taken against this kind of irresponsible behaviour of Reliance.

Dear Sir,

My landline and internet services was not working since 1st of July to 9th of july 2013. I had given complain via mail as well as automated complain number no.[protected] &[protected] . I told them to waive the money for nine days for my approximately fixed bill of Rs. 1000/-, but they gave no response. On enquiring I came to know that they had some fight with the owner of the place where they keep their DLC box. Talking to their customer service people, they told me that if you have done a automated complain it will not show in their system. Only manual complains will show.
please advice me as to what to do. Not only i suffered a lot but also had great problems.

To CEO of Reliance Communication,

This is regarding a bill payment for the account which is already closed. I had taken a postpaid connection with netconnect data card No.[protected] in 2011 ending..I was a regular payer and paid all bills on time with full amount. However there was disputed bill for March or April 2013, where I was charged wrongly..I had checked the usage on the My services portal and it was showing that I was still having the allowance reaming on the last day of the billing cycle date. However when the bill was generated, it showed that I had used more then allowance and was charged around Rs 1000 more.

I called customer service and informed the details, there was no resolution provided. I said that I am ready to pay the normal bill amount, they did not agree and I said that they can cancel the connection, or I can pay the normal charge.

As there was no resolution provided I din pay the bill, and they kept charging after that, I contacted 4 to 5 times for the same issue, no response.

Now they are sending me a bill of Rs. 2281/- with a letter given below:


"Dear Customer,

DIPESH JAGATIA,

This is inform you that your payment of Rs. 2281/- Is due of your Reliance DATA_HSD No.[protected] having Account No/CAF No[protected]

Kindly clear the dues on before 18 July 12, 2013 to avoid the legal action.

Online payment is not possible.

You can make the payment by Cash/DD/Cheque by visiting any one of Reliance Store/World.

For Assistance, Payment pick up and NOC you may contact Ragini-[protected] & Rajesh-[protected]



Form OM SAI ENTERPRISES

On behalf of Reliance Communications Ltds
"


Please look into this matter.
I would have paid all the bills amount if I was billed correctly.. Also I was told that I will not be charged if the account is suspended still they were charging..

Waiting for your reply


--
Regards,

Dipesh Jagatia
[protected]@gmail.com

Subject: Regarding balance deduction from mobile by reliance smart
Dear Sir/Mam,
I want to state that I am Rajni Pandey ,member of Human Rights Protection Council, from Indore(m.p). I am using the services of reliance smart. My mobile number is [protected]. I have recharged with the amount of rs 120 on 10.07.2013 at 8.45pm approx. Along with that I have recharged with the tariff of rs 66 for less call rates. On 12.07.2013 my whole balance is deducted and remained with the amount of rs 0.00
I didn’t called much from the phone. Still the amount is deducted. This is not for the first time. It use to be repeated again and again.Please take strict action against this matter and inform me as soon as possible.
With Regards
Rajni Pandey
Human Rights Protection Council
150,alkapuri,musakhedi
Indore(m.p)
Alternate number: [protected]

Dear Team,


I want to submit a complaint against Reliance communication & inform you about Reliance poor communication gap or unmanageable services which I faced. I am using reliance (No. -[protected]) postpaid connection and fro last 1 year i am visiting there office for migrate the same into prepaid no. or for change rental plan.Even from last 6 months for portable my no. into other co.

I am visiting out local office situated in loha bazar mandi gobindgarh (punjab).There i have lots of time words with owner Mr.Ravinder goyal and two front desk executive (one is male and other one is female) and believe me they havent sense to deal with customer too.Every time they make me fool by begging some more time for execution of request.But now i cant tolerate more.You can check from last 1 year i havent made a single call from this no. and every month i have been charging by app.400/-.Now i have given my no. for port the same into vodafone but everytime its has been rejected by reliance by asking more amount for bill.


kindly see the matter as if you are not able to solve my problem i have to take the case to consumer court.

Regards
Sumit singla

[protected]

Goodevening sir/medam,

i have purchased reliance net-connect3g from e-shoppe near ghamandi basement shop owner name
Rahul gupta [protected] he did not provide his bill and not provide service i am daily going to his shop,the
shop is close every day and not receiveig phone yet,all my numbers black listed by him,i wanna complaint
against him and take action on rahul gupta -[protected]

Regards-
Sudeep nema
[protected]

I gave request to Reliance customer care for transferring my reliance Wimax connection(Subscriber ID:[protected] on December 18, 2012 and they mentioned that they cannot transfer the connection to new place so I asked them to terminate my connection. They gave me assurance that they will terminate connection within 7 days but they did not do anything except sending monthly bill to me. I called many times to them and asked why are they not taking action to terminate my connection but everytime they gave assurance to take action within 7 days but no action from their side. I was getting call from their billing dept to pay bill for the connection I did not use. After many follow-up, I got below mail from their termination department:


======================= Mail from Termination department =========================================
From: "RCOMBB.[protected]@relianceada.com" <RCOMBB.[protected]@relianceada.com>
To: [protected]@yahoo.com
Sent: Saturday, March 9, 2013 10:51 AM
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 03/01/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care
================================================================================...⇄

As per above mail, it is clearly mentioned that my service will be stopped from 03/01/2013 then why are they asking bill for another 2 months? I am ready to pay bill from my billing generate date which is 19th of every month. If I calculate from 19th Dec, 2012 to 2nd Jan, 2013, it comes 15 days. Ideally they should ask for 15 days bill than 2 months. I am ready to pay for 15 days bill. I had connection with them almost 4 years and I paid their bill every month without any fail. I see, they don't bother relationship with their customer. I am really frustrated by communicating with them. They don't understand customer problem. Now I a getting SMS saying:
============================================= SMS ===============================================================================
Kindly clear overdue Rs. 2594 Vide BAN [protected] at earliest to avoid any legal procedure. Contact [protected] for any query.
================================================================================...⇄

I got call from one of their department and I made it clear to them but it's useless. They don't understand and keep asking for the amount I did not use.

Kinldy help me to solve the issue ASAP.

Thanks
Sunil

This month alos I have not received the bill through email.

After complaining sereral times with Appellate Authority there is no response.

Find this months Docket No[protected].
Now days one more problem during 10 am to 6 pm Phone is not camping to NW.

Don't use Reliance Service.

The below is the last month's compaint.
I took the reliance post paid connection in Dec 2012.
Since then neither I am receiving the monthly bills through email nor through post.

After checking with customer care got to know that my address as well as the email id entered is wrong.

It is very srprising that after making repeated calls to customer care,visisting the nearest Relianec Shop-Z R Communication<amarathi(where I submitted all docs) no update happened.

Then I contacted the appellate authority as well as presisdent.
Still it does not have any solution.

Every month after calling to appellate authority they will send the duplicate copy for that month only.
Next month same thing will repeat again.

It's very surprising that an organization like Reliance and in 21st century giving such kind of service to it's customers.

I decided that if I am not receiving the bill from next month onwards then I will not make any payment and will take the help of law.

Find the Docket No that I received for this month like all other months[protected]
Mobile No-9379625​685 and Docket No-2044657​95.


I would like request all not to take any post paid service from Reliance because of this bad experince.

I am a student and since almost two years I have been a customer of reliance gsm prepaid (My no. is [protected]). Only recently I have converted it to postpaid after having received a no. of calls from Mr. Abhay from Reliance Communications (Cannaught Place Office, New Delhi having no. [protected]). He said I was spending a lot of money on my calls so it would be beneficial for me to convert it into postpaid. He asked me what kind of calls I usually make. I told him my calls are mostly STD and I also make lots of video calls and that my local calls are minimal. He then described me a plan of 299 (rental) in which he said I will get Rs 399 as balance and I would be able to make local and STD calls at 30p/min and video calls at 60p/min. In prepaid connection video calls cost me Rs 3/min. So I found it money saving and I agreed to the plan (No. of the field officer who came to take my documents [protected] and no. of the verification officer who came to verify [protected]). I was told that my no. will be converted to postpaid paid in 3 days but it took almost a month. In this period I restricted myself to recharge my phone but it took so long to be converted that just five days before the conversion (on 15.05.2013) I recharged my phone with Rs 555 and also put a net pack of Rs 98. Then on 20.05.2013 without prior notice my connection was converted to postpaid. I had a prepaid balance of 500+ on my phone which was made to lapse. Later on I came to know that such a plan did not even exist (when I had asked for a STD plan I was given a local plan of no use to me) and the network too sucked (Sorry for foul language, but it really did). I called customer care a lot many times for complaints (regarding the prepaid balance I had and also about the wrong plan) but they were unable to solve my problem. I even said that now that I have a billing of Rs 500 (on 25.05.2013) and so it balances my prepaid balance and my postpaid bill and asked them to convert my connection back to prepaid because I was seriously fed up with the network (they said my complaint was registered but it never got processed). They asked about how would I like my bill and I gave them my email address (a lot many times after that also) but they failed to send me my bill neither in my mail nor even in my address till date. I stated my problems a lot many times by calling customer care and even when I received calls from them but all in vain. Now they have generated me a bill of Rs 821 (due to be paid on 27.06.2013) which I refuse to pay. When they barred my outgoing call facility (on 27.06.2013) I called customer care to know the reason (whether it was due to exceeding the usage limit of Rs 1000 allotted to me or due to not paying the bill) but they did not give me any information and when I asked them to disconnect my no. they didn't agree to do that too (once they said that it can be done only after I complete 90 days as a postpaid consumer and other time they said once I clear my bill). Moreover when I demanded to talk to some senior official I was kept on hold for a long while (about 20 minutes) and later the phone was disconnected. I seriously want to discontinue with this connection and I don’t even intend to pay my bill because the bill charged to me is wrong. In addition to all this I still haven't received my bill in my mail or a hard copy and the harassment caused to me is quite a deal. Please suggest me what shall I do???

I had filed a complaint in grahak seva too rgarding this issue to which the reply came as asking for my details and asking for the type of inconvenience I'm having. I told them "my name is SWETA KACHHAP and my mobile no. is [protected]. I still haven't received any sort of bill inspite of repeatedly giving my email id and confirming my billing address. My outgoing call facility has already been barred since 27.06.2013 and I have received several messages stating to bar my incoming facilities too. As I've already told you that I was given the wrong plan due to which my usage charges increased. Firstly had I been given the right STD plan which was supposed to be 399 then it definitely wouldn't have been so in the first place. Secondly my plan was suddenly changed from prepaid to postpaid without prior notice due to which I had recharged my phone with 555/- and 98/- (net pack) only 5 days before. I had a balance of 515/- approx. left on my phone when I suddenly came to know that my plan was changed from prepaid to postpaid. What I am trying to imply here is I had already invested around 650/- on my phone which was made to lapse and on giving a wrong plan of 299 instead of 399 you owe me around 215/-. So there's no way I'm going to pay 821/- (bill outstanding on me...wrongly of course). I just want either my connection back to prepaid or disconnect my connection so that I don't receive any such fake bills in the future or you can waiver all my due charges and start my connection afresh with the right plan so that I can live peacefully."

But it had already been over a week since I duly gave them my details but still no action or reply. In the meantime I kept getting calls and messages from them to pay my dues and confirm my billing address and mail id or my services will be barred. But instead of solving my problem the customer care executives do not even have manners to deal with customers leave aside being sympathetic understanding their problem and finding a solution to it. Last time I talked to Rekha and she talked rubbish. I had talked to her once more previously and was not satisfied at that time either. But this time her behaviour was way too much. Please instill some sense and manners into your customer care executives to behave properly with the consumers. How many times do I have to repeat my problem. Each time some other executive calls and asks me about it. I am sick and tired of stating the same thing again and again and all over again. I begged them to please discontinue my connection and leave me alone and one last time I said this that I won’t pay the wrong bill. So it would be better if they stopped harassing me.

Still no reply. But now this is an utterly disgraceful act by Reliance Postpaid service. They haven't even given me my bill and now they have barred my incoming services too (from date 12.07.2013). Shame on them. Instead of solving my problem they kept asking for bill payments without producing any bill. WOW !!! This is what they people call business tactics? They just bring shame to the name and reputation of Late Dhirubhai Ambani and nothing else. Well…what can I say more…either way I was not going to pay the bill. Thanks to them anyway for relieving me and Congrats to them for having lost such a valued consumer as me. I am HAPPY now but don't want them coming to my place bugging me for dues to rob me off my happiness because so far I've come to know that you people are established robbers. They have caused me enough mental agony and harassment already.

Sir Maine ak sim li thi reliance ke postpaid ka usne kaha tha ki is sim se rilance to rilance unlimited baat hogi 399 per month charge aayega Jo Maine le li thi isle baad who sim kai Dino tak activate nahi Hui jabki Maine varife bhi kar diya tha first jab 15 se adhik Dino me baad hi wo active nahi Hui to Maine use Tod kar phenk diya iske baad mujhe 45 days baad call aata hai ki bill pay kijiye Jo ki 1398 rs ke lagbhag unhone bataya jabki na to us sim se ask bhi call hua or nahi kuch or use hua uska or ab do Dino se mujhe call aa raha hai ki bill pay kijiye nahi to aapko court me bulaya jayega or aapko saza hogi sir mai ak padne wala student hu mujhe kabhi kahte hai ki Delhi court me aa jao kabhi kuch kahte hai or merit pocket money bhi it I nahi hai Jo mail 1398 rs pay Mar saku Maine friends se udhar mangkar bill pay bhi karne ja raha tha police ke dar se fir costmer care me pucha to wo kah rahe the ki ye no. Hi mozood nahi hai Jo unhone bataya tha isliye bill pay nahi ho paya wo ab call marks pareshan karate hai sir please koi salutation bataiye