Reliance Communications Complaints & Reviews

Reliance Telecommunications — Non Installation Of Internet

Dear Sir,
I have applied for the internet connectivity through your system on 16.06.2008 nder the scheme " 500 rupees per month - unlimted download, 24 hour free". For this I have deposited Rs. 500 to Mr. SOURAV through cheque of State Bank Of Patiala, Lucknow.
To my utter dismay, till date I have only received a telephone set and modem & it is not activated though I have reminded several times to your representive Mr. AMIT.
It is also to be brought to your kind notice that the Behaviour of Mr. AMIT is very harsh, blunt & non-user friendly. He has never replied clearly & in a positive mode.

Yours Truly
Vimal Kumar Sethi
A1/2 Paper Mill Colony,
Nishatganj, Lucknow

Reliance wireless landline — COMPLAINT

St Jude Gas is an H P Gas Distributer at Kollam Kerala, Costomer of Reliance Tele Communications, our Telephone no is[protected] Since St Judeu Gas Service is a Gas Agency this Telephone No is catering for more than 250 costomers per day . Telephone was reported faulty on 23/01/2009 vide complaint no:86576291 .It is a matter of a great concern that the complaint has not been rectified so far, reactoins to our complaint from your service staff is absolutely atrocious and is not expected from a reknowned company, If the complaint is not rectified with in two hours ;we will be forced to take Legal action for causing great inconvenient to general public.

Reliance Telecommunications — Mobile number deactivated without notification

My mobile phone([protected]) was deactivated without any prior notification. When I contacted customer care he told my documents are incomplete. I have been using this number for last 2 years and now they have come to know that documents are incomplete.
Even if my documents are incomplete they should have intimated me to submit the documents else my phone will be deactivated but I was not intimated of the same and my phone has been deactivated and even after submitting the documents my phone has not been activated. Customer care at reliance communications,pune told that it will get activated within 1 hour but now it is more than 2 hours and still not activated.

Even for submitting the documents I had to struggle a lot as at some of the web world counters I got the reply that the server is down come after 2 hours.

Reliance wireless landline — not received Bill Last 6 Month

Each Month Given Request for not Receving my Bill They Not Down Complient and Not happen Any action Why i am not reciving Bill All ready today alsoRequest no. GivenNO.[protected].

Reliance Telecommunications — illicit calls from a reliance user with incomplete documents

A person is making illicit calls on my mobile phone and also sending me cheap messages. The number is of Reliance Telecommunications. I inquired about the holder of the number, but the details were incomplete, all the documents have not been submitted. In this case, he should not be able to use any of the services but still his number has been started by the company without getting all the documents.

Thanks for the response. My number is [protected].

Reliance Telecommunications — Unaccepted activations

Hi Sir,
I have been using Reliance GSM services since 2 years. My complaint is about garbage offers activation with out my acceptance. This service provider really cheating me and also making me mental irritation. I have complaing to Reliance customer care many times . Its rellay amazing that, customer care excutives can't understand or speak english. They can understand only in marati. They told me many times , that they are deactivating all garbage offers from my mobile. But after one month or two , its automatically get renewd.

I really got frustration with this service, and i don't want other to suffer the same . So, please please save us from this type of providers. I lost lot of my money. I work hard for the money.These people drinking my blood. I have the right to ask. Please save me.

Name: M.Venu
Profession: Software Engineer,
mail id: vn.[protected]@gmail.com
Mobile: [protected]
Pune.

Reliance Telecommunications — Recharge of 1199 not reflecting

I am Muhammed Shakir from Mumbai. I bought a 3G Data card worth 4500 (21 MBPS) and then did a recharge of 1199. It has been 3 days since then, and Reliance system does not show that I have paid Rs 1199. The Lokhandwala Branch from where I did the recharge says that they are working with their head office to get it resolved but nothing has been done yet. Please help

Reliance Telecommunications — Deducting my balance without informing me about the change in the scheme

Dear Sir/Madam,

I am using simcard of reliance (CDMA) . I am a regular user of Rs 599 scheme of the same network, which provides unlimited std and local calls to reliance gsm and cdma . But on 25th of December 2011 , my all balance was deducted . I contacted reliance customer care in this regard and came to know that the scheme had been changed . When i asked him for not getting informed, he replied you should ask to retailers before recharging yur number.
Therefore i want to lodge a complaint against the Reliance CDMA mobile service provider , for not informing me about the scheme change. because of there irresponsiveness and not awaring me of such change i am unable to use the service for which i usually recharge and in addition , my whole balance was deducted. I am really disappointed on this act.
There fore i need your help , so that i can get the justice.
Regards,
Sachin

Reliance Telecommunications — Wrongful balance deduction

Dear Sir,
I had activated a service pack of Rs 16 on 5th november and the service was for unlimited usage of whatsapp. Since the date of activation the service provider has been charging me around Rs 2 in break up of 50 paise, 60 paise and so on. I had complained regarding it twice in a span on 3days. The complain was solved but from the very next moment the deduction of balance has again started. Please have a look into the matter.

now you will find it more difficult to even disconnect Reliance landline wireless i bet you. because its reliance at the end
richer getting richer and poorer getting poorer.

after few days you will get a comment from RCOMcare saying that we noted ur complaint n customer care will resolve it directly.

Doooont feel happy by this, , its just the strategy for new commers that how much relince is taking care of customers

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance — Balanced detection

Dear sir/ Madam
This is Mr. Ansari and i have to inform you that i m the customer of reliance prepaid no-[protected]. This is my 2nd complaint to Reliance Mobile.
Every week my account balance cut automatically; and i ask customer care they don't give any type of answer and said to me i don't know anything. What can i do for this type of behavior, i think i block my no and use another service. I request u please give me the right judgment, close this company Please plz plzzz……. thanks

Reliance — detect balance

hi
sir i am manoj rajpurohit my namber is [protected]. relince company is detect my balance 5 Rs monthly.so i call the costumar care i meet to mr.ahamad he told me i am use the gprs and than my balance detect .but i am not use the gprs .i have bsnl bordband so give me my balance .and your service is very bad so pls impuroved your service.
my balance cut the 08/07/2011.
thanks


Regads
manojrajpurohit

are reliance company hai bhai to balance deduction to banta hi hai

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

last recharge date 29/6/2013 amount 20rs.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

sir,
my details are as follows:

full name: soubhik chatterjee

contact numbers: [protected], [protected]

sir please send me the details of sms and calls of my number [protected] if possible.

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

repayment — for repayment

respacted sir,
i don`t able to pay for loan`s emis in present time,because my condition is poor in this time. we shall able to pay after four months.any solution for it,

Reliance Broadband` — Repayment of Payment

Dear Sir,

I had paid reliance broadband bill for the month of January -2010 on 12/02/10 receipt attached . But this is not reflected in the reliace system . No. of times i had made complaints both written and orally to customer care still compaint has not been resolved.

The customer care keeps on calling us for the current bill and have informed us if the bill is not paid the Inernet connect would be disconnected . They have not taken any action about my complaint .

Thanks & Regards,

Jayashree Kadam.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

oh my god !!! i too have applied for disconnection this should not happen with me ... but cant say it must be reliance policy to do this with everyone.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Wi-Max Broadband — Connection Not Provided Since Feb

Reliance Wi-Max connection was applied on 5th of Feb-2009. Receipt No. [protected].
Login ID provided by representative was[protected].

Amount paid was 3367/-. I had tried everything that I could possibly do. Called customer care several times on number[protected].

Every time I called there was a discussion with the representative for a long time period and many times its for 50 minutes. Many time I had interaction with floor supervisors. I wasted more than 5000/- in calling all possible numbers from where I was hopeful for a solution.

I had called local computer authorities too who are responsible for providing service.
[protected]
[protected]
[protected]

I wasted many hours in calling and it gave me lots of stress too. I never got services and due to that reason I took other company services even a reliance data-card after this happened.

What should I do to make them aware what trouble they caused to me and how to get payback.
I better believe in filing some complaint in consumer court and I need support for that(how to do that).
I want company to pay for what stress they had caused to me in past 6 months.

If there is any possible law than please let me know.

Thanks!

Reliance Broadband — Fraudulent billing

The Reliance broadband guys are fraudulently billing me for broadband even i gave them a termination request . they say billing is pending i told them they have charged a month extra. but the billing department keeps billing and he customer care is not taking complaints . citing it as barred.they wont allow u to terminate connection and will keep billing.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

My account number was [protected]. This number will give you all my details.

Hello,
I am facing similar problem from Reliance. Can you tell me what action you took?
I am thinking of Police complaint for harassment. I have been recording all the calls from Reliance and one guy even said go ahead file a complaint - then see what we will do!!!

Regards,
Sumit N
[protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RDTVcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Reliance — wrong charges

complaint reminder

my reliance no. is [protected]. my main a/c balance deduct since last three month. every time I call Custumer care and refund balance three time. also we have DND service last three months. but we dont have benifit of ths service. So I want complaint in consumer court(ref. TRAI) also I want benifit of TRAI rules.please send me TRAI tollfree No. for resister complain.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Communication — Not able to use Netconnect service

I've taken prepaid net connect data card connection of Reliance on 16-Dec-08 from a local shop paying Rs. 3000/- and they have confirmed me for 1 month unlimited net access. It was activated on 17-Dec-08. But suddenly after 12 hrs while trying to connect my net connection it got failed. As I have confirmed from customer care they are telling somehow some pending balance has been generated for what I'm not getting the connection, how it has been generated still unknown to me even if them also!!! By the way then I've tried several times to recharge the account from retail shop and even using recharge vouchar. Every time unsuccessful attempt. Dont know why account cannot be recharged also. Every time the solution provied by the company is just useless. Dont know where to go and to whom to speak...

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Neeraj,

Thank you for contacting Reliance Customer Care.

This with reference to your E-mail dated 19/7/2013 for your number [protected] regarding Reliance Netconnect +.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada.com, Customer Care Unit of Netconnect for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Mahalakshmi T
Officer - Customer Care
Reliance Communications Limited.

May I know by when can I expect this issue will get resolved?

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance India Mobile — deduction of money without being used

Reliance company is deducting money from my mobile([protected]) without usage.i opted for a pack (free to free)20 [protected]@Rs.5 valid for 5 days on29-01-09.they didnt clarified that it was an auto renewal pack or else i wouldnt have opted for it .they kept on deducting money & i knew about it on 31-03-09, in the mean time i activated free sms pack of Rs.49 on 11-03-09 but i didnt got its advantage rather my sms were [protected]@Rs 1.they said nothing can be done .i asked them to stop that Rs.5 pack(complaint no.[protected].again i felt money deduction so on[protected]complaint no.[protected] i enquired they told money was deducted for that Rs.5 pack i told them about my previous complaint .they agreed but said that only Rs. 5 will be refunded i am not satisfied as they have deducted Rs.25 even after deactivation request.in all they have deducted more than 1 rupee per day since 29-01-09.i request you to do the needful so that i get my money back and they dont make a fool of their customers and make fun of the hard earned money.thanks
alok kumar
[protected]

Reliance Communication — without any information subscribe the service and deducted balance

Sir i am ajay chaturvedi, my reliance no. [protected],in this no. without any information reliance communication subscribe the services in my mobile for this they had deducted amount in my balance. this situation happen in two times. for that i had complaint in reliance coustomer care but they had not resolve my problem either they are sayeing the whole mistake is yours.
please take serious action on reliance communication and refund my mobile balance.

Reliance Communication — Deduction of money without any call

Dear Sir,

I am a user of Reliance smart mobile & RIM. My mobile number of Reliance smart is [protected] and of RIM is [protected]. The balance of my mobiles is being deducted without any calls/activation of any service. This thing happened so many times in both the mobile. I too made a complaint several times against this to call center, but no action has been taken place. Please do something for this inconvenience.

Regards
Manoranjan

Reliance — deducted money

i have taken the sim of gsm([protected])...wen i took the sim..every thing is running well...but on 29sept. my balance deducted 31rs. then i called many times to customer care but due to conjection problem i couldnt chat with them..i ignored it next day on 30 sept. i rechargd on my no. of rs 30..again it deducted rs.30 ..i again recharged of rs 60 0n 3rd oct. again it deducted the whole amount....on 11 oct. wen i called c.care ..they reply me that server is down call after 1hour..i caled after 1 hour they told me that they dont have any information of deducting money from my no. n they also told me that they dont save any information after 3 days...on 20 oct again 90 rs have ben deducted from my no. please help me...i am very worried about my balance...i didnt activate any thing....

Reliance Communication — repeatation of messages

On diwali i sent a msg to my friend which he received more than 100 times , and same problem on others also ,on making complaint reliance customer care promised me to resolved a problem in 2 days and after that i received a call from reliance coomunication[protected] on 6/11/2010 5:53 from Mr. Hemant (fake name said to me) to send a msg again on the same no. on which i sent the message and againg the recepients received the message more than 50 time than i made a call to hemant again he said that he is checking but he never called me again.Next day i made a call on above no. than they said there is no person whose name is hemant in this department and the person name is praveen to whom i talked,and praveen was started fighting with me (said ki tum phone kaat rahe ho ya main katoo) on the phone and cudnnt tried to help me out. Than i said i will go in consumer court than Mr. Praveen said you should go there.


regards
harsh
[protected]

reliance should be fined for this issue. There is a lot of complaints like this but people are have no time to spend for these nonsense done by these companies. i appriciate this consumer.

I too had sent msgs on Diwali. Two of my friends both vodafone users from Pune got the same message more than 600 times..
This was really annoying and a Big Disaster.
Please work on performance issues especially during festivals.
<SHRUTI>

Reliance — Deduction money

Manoj Kumar Singh
Advocate 211/3 Feel Khana Chhachhi Kuwan Ner Chatrapati Sahoji Maharaj Medical University Lucknow-Mobile--[protected]



To,
General Manager
Reliance mobile
Customer care.

Under Instruction from act on behalf of my client Syed Ahsan Haider Kazmi (Advocate) 182/18ka Mashak ganj Post office Aminabad Lucknow 226018…
I calling upon you the following NOTICE.
Dear sir,

By the client has obtain a sim from your company bearing no [protected]-----

1) That on 25/12/2010 near about 56.00 rupees has been deducted from my client’s prepaid account with out narrating any cose or service. After this Incident my client my client called customer care and the attendant replied that the said amount will not refundable, this act of your company that with out any intimation the deduction of Rs. 56.00 from my client’s prepaid account is illegal and also comes in category of criminal breech of trust.
2) That you’re here by calling upon that is the reimbursement of Rs.56.00 which is deducted by your company from my client prepaid account is not made by you my client shall have no option except criminal proceeding as well as well as civil proceeding or reddressal forum against you on your own risk and costs.

The fees of this notice Rs.2000.00 two thousand is also to be paid to my client.


Yours truly,



Monoj Kumar Sing
Advocate

Reliance — wrong and fraud deduction of money

reliance has a record of deducing unwanted balance from my account.... today i.e. on 13.3.11 an amt of Rs11 had been deducted from my account. the reason was that i have activated caller tune services on my number i.e. [protected]. i have not made any calls or msgs regarding this respect. DND is also activated on my number... so there is no chances of calling from your side.
i have told my problem to customer care executive but he said that he cant help me in refunding my balance.............
mine interaction id are [protected] and [protected]
they also were unable to tell me by which means i have activated this plan...
according to them the service was activated and also deactivated at 5.10am
does it make any logic for you?
tell me the procedure to refund my balance

Reliance — fraud deduction of money from my balance

sir,
a balance of Rs.11 has been deduced from my sim account balance i.e. from [protected] on 13.3.11 approximately in between 5pm to 5.30pm. the reason given to me was that callertune services has been activated on my number. but i have never made any calls or msgs in this regard. DND is also activated on my number. I am told by your customer care executive that service was service was activated and also deactivated at 5.10pm..
i think it is not possible for me to do. they said they cant tell me the means by which i made this service request and refund my balance. This is so shameful for this company..
please do refund my balance.

Reliance Communication — Regarding Reliance Prepaid Mobile service amount deduction Fraud

Hi All,
I’m facing lot of problems from reliance communication prepaid service. This company has been deducted amount like Rs. 40, some time Rs. 30 and so on, so many times with respect of service pack activation while we haven’t sent any request for avail various service. After made the call to customer care and raise the complaint but customer care employees are not interested to entertain such scenario and they have not enough knowledge for refund process.

I’ve lost around Rs 150 on my last connection due to this reason I was discontinued previous service.
As of now, I’m facing same problem and Reliance Communication is not refund me illegal deducted amount.

TRAI Department and media, Please take concern on priority, because lot of customer facing same problem and big business person getting benefit of legacy.

Thanks & Regards
Deepak Bansal
+[protected]

Reliance — for money deduction

hi.. dear sir
i m suraj
i am reliance user ..my hand set is not gprs supported nd 50 rupees has been deducted from my account..for downloading any java game..but i didnt use any gprs service on my no..so please forward may compliant
ans as soon as possible return back my money rs 5o
my no is [protected]
id [protected]@gmail.com

Reliance Communication Ltd — Activation of value added services without request

Dear Sir,

I Rajesh Parekh having your prepaid mobile phone no. [protected] located at gujrat circle.
Without my permission or activation the caller tunes are activated by your company & messages are send to me that this caller tune is activated & if you don't want then deactivate it.
Please from now onwards do not send me such messages or any other kind of messages regarding activation or subscription of any other services. This is a terrible harassement from your side. Though i had visited several time to your web world & registered continuous complaints,your company had not stopped harassing me. If it will repeat in future then i have to complaint to TRAI and sue you in the court of law for that your company will be solely responsible for all the expenses & compansation for metal harassment. Also stop all kind of promotional offers by call and / or messages.The company has deducted charges for the same.


--
Best Regards,

Rajesh Parekh

Reliance Communications — FRAUDULENT DEDUCTIONS

RELIANCE HAS DEDUCTED MY BALANCE WITHOUT ANY CONCERN SAYING ABOUT THE ACTIVATION OF THE SERVICES EVEN WHEN I HAVE NOT SENT ANY MESSAGE TO ACTIVATE THE SERVICE....ABOUT 1 MONTH AGO I COMPLAINED ABOUT THE SCENARIO TO THE CUSTOMER CARE BUT NO RESPONSE FROM THEIR SIDE SAYING THAT THE BALANCE HAS BEEN DEDUCTED CORRECTLY.....

Reliance — Money got deducted

Hi..
I am using reliance no. [protected]
On 20th of May 2011 i had 49.30 Rs balance in my account and suddenly on the next day 21st May there was a balance of 17.78 Rs. that means more than 30 Rs of amount deducted from my account.
From then on i have been calling reliance customer care but none of them are giving me the clear clarification.
Unnecessarily they have deducted the amount from my account.
Along with that every day one or the other some of 1 or 2 Rs of balance is deducting.
I don't understand why this Reliance company cheating the customer like this.
I have monthly package of free call of 299 Rs of recharge and along with 1ps for SMS.
So there is no question of deduction and don't understand why they do like this.
Last time I had put complaint here in Consumer forum and glad that the problem was solved. Thanks for that..

The same hope i have now also that u will help me out..
Please see into it.

Reliance — Money deducted without information-value added service

Reliance GSM and CDMA Value added service activation

Value added services in reliace phones are activated without prior permission of customer. . Upon writing to customer care, they are replying that the services have been activated through TELE mode (Telecalling).
Daily many phone calls come from reliance, either we cut those calls or receive once and then cut the calls. It is also possible to track the balance everytime as they never send SMS to confirm activation or renewal of some value added service.
In every rechage I lost some money upon call customer care there is no use.
I am planning to change service provider.
This is wasting my time everyday by talking or sending e-mails to customer care and fighting with those guys.

Reliance — money deduction

Hi
I am Sampath Kumar Iam using relaince GSM service Without my knowledge amount has been deducted from my account when I contacted customercare they are saying that some Radio mirchi is activated and etc etc services are activated.If I didnt notice that then definetly next month also money will be deducted..I think Iam not the only customer to face this problem.I faced this problem in vodofone also.All the telecom service providers are using this type of tricks to steal customers money.

Reliance Telecom — MONEY IS BEING DEDUCTED BY COMPANY ITSELF

DEAR SIR/MADAM,

I AM REALLY DISSATISFIED WITH THE SERVICES OF YOUR COMPANY. FROM LAST 2 MONTHS MONEY IS BEING DEDUCTED BY YOU COMPANY AUTOMATICALLY FROM MY TALK TIME.I SPOKE TO Ms BALWINDER ,ONE OF YOUR CUSTOMER CARE EXECUTIVE BUT ALL IN VAIN . MSG PACKS AND OTHER SERVICES ARE BEING ACTIVATED AUTOMATICALLY WITHOUT ASKING FROM CUSTOMERS.THIS IS THE WORST SERVICE EVER.

REGARDS
SANJU GULATI
CUSTOMER

MY NUMBER IS [protected]..PLEASE PROVIDE ME SOLUTION ASAP.I WANT MY MONEY BACK.

Reliance — about money deduction

i have recharged gprs pack of Rs. 99 on 29 feb 2012 but after that money is continuously deducting from my account for the internet browsing. please solve my problem as soon as possible..

Reliance Communication — Activation of vas services without any intimation

Hi,
I had buy a new reliance GSM number [protected] month back.And recharge by 222.
On 28-May-2012 reliance had debt 200 rs from my account for VAS services.

I had never ask any one to start any vas service on my number.I had

sir, i need my sms and call details of my previous very old number of reliance cdma of lucknow . the number was [protected]. now this number does not exists as i have not used this number from so many days. so sir please send me the details to my email if possible. my email address is as follows:
email address: [protected]@gmail.com

thanking you in anticipation

regards,
soubhik chatterjee

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Dear Sir,

The Reliance has refunded the 15 Rs for the first time (I have caught them red handed). But they have done the same thing today (22 nd July, 2013) in the evening. I got a message of deduction of 5 Rs for some software application (Shemaroo) which was not possible because the sim card was in a very basic phone which didn't have that internet/any special facility. After complaining, they refunded the money.

But this is going on without any regret from the costumer care representative/company. They are mentally harassing us and harming us monetarily by deducting the money fraudulently. They are deducting money even when i have stopped all the value added services when i have detected their fraud.

This was going on for last several months. Kindly provide us relief from these fraud practices and get us our money back which was deducted because of activation of these VAS by the company staff itself. On getting caught, they make different types of excuses and put the blame on us.

Thanking you in anticipation.

Regards,
pranay.

Dear Pranay,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Even after discussions, this was repeated on 22nd july, 13. Why?

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

KB — ITS NOT WORKING PROPERLY

SIR I HAVE TOOK A SOFTWARE OF KB.., I'VE WORKED ON IT FROM ONE WEEK BUT NOW WHILE AM STARTING A PROGRAM.., IT IS SHOWING THAT IT CANNOT WORK PROPERLY OR NOT RESPONDING CLOSE THE PROGRAM...., SO PLS REPLY ME AS QUICK AS POSSIBLE...,WITH A BRIGHT SOLUTION 4 MY PROBLEM

The contents are really good…
bangalorewithlove.com

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Kalaiarasu,

Thank you for contacting Reliance Customer Care.

This with reference to your E-mail dated 18/7/2013 for your number [protected] regarding Reliance Netconnect +.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada.com, Customer Care Unit of Netconnect for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Mahalakshmi T
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Yes i spoke to you ...but even then i am getting lots of call ...can u take action to stop those call otherwise i have ask for leagal help.

Regards
kalaiarasu V

Broadband — netconnection

My netconnection is temporary disconnected daily.
The net service is available only for first 10 miniutes only and its getting disconnected. I had complaint to costumer service also there is no responce from them. My complaint no. is 70086184 and my ID is[protected]. Plz responce to the compalint ...

Residence — reg. netconnection

hello sir

this side iam somu
i had brought the relience mobile for the net connection purpose at cuddalore.
but i had a problem in that mobile it is
during the net connection timing it is automatically disconnected from the connection
i think it is the port problem in the mobile
is there any solution for this one
please reply to me

thanks

somu

Broadband Connection — no connection

sir, I am not able to access my internet for last 1 week, even after repeated complaints being filed for 4 days. This is a real discomfort and a sign of bad customer service on your part. kindly look into the matter and resolve it as soon as possible. waiting in anticipation for restart of connection. dated- 31 aug 2009, net not working since 24 aug 2009

Reliance Netconnect — new broadband connection not start yet

I have purchased a broadband connection on dated 31.08.2009 from reliance webstore ltd. at south ext-II, new delhi against invoice no. [protected] mdn no. of my broadband connection i.e. [protected] but the connection not started the same day, that's why I have registered the complained on dated 31.08.2009 vide complaind no.[protected] and customer care peaple said the connection start within 24 hours, the time period of resolving the problem already finished, i have called the customer care they said you email your problem they haras me kindly listen my problem and registered the case on them.


regards!



sanjay kumar
[protected]

hamne 2006 mein reliance net connect liya tha. uski kimat karib 4 hazar thi. magar wo 1 din bhi nahi chala . hamne complaint bhi ki parantu hamari kisi ne nahi suni. please hamara net connect chalu kijiye ya fir hamari payment vapis kijiye.

i did not get my user id and password for 15 days

Respected Sir,
I am a reliance customer for the last six year useing reliance mobile no([protected]).Before two month your reprasentative Santosh Kumar (Mbl no [protected], [protected]) came to my residence H.No.124 Sector 4 Urban Estate.Gurgaon for new net connection plan 499/-. I had given him a Cheque no 764949 dt 06.07.09 for Rs.500/-, which is already cleared from my a/c on dt.10.07.09. after filling a form with photo and residence proof. He ensured me that he will provide me a instrument and net connection will start within 3-4 days. But sorry to say that after regular follow-up on santosh's mobile no proper answer is given to me for net connection or refund of my cheque.Now his both mobile are not working.
You are requested to please refund my money given for new net connection immideatly, and take strict action against your representative Santosh kumar who is Mis-Guiding your coustmers and cheating them and spoiling the name of RELIANCE Company.

Reliance Netconnect — broadband

I am tired of the bullying and harassment in the hands of reliance netconnect. I bought a broadband connect card in December last year. MDN no [protected]. It never worked. I asked for my money back but never got the refund. They said they'd repair it but never got around to doing it. I left India in the end of December after I confirmed with the local shop that they have disconnected the service. Now my parents have got a letter from the lawyer threatening them with consequences if Reliance don't receive the payment.

I am all for paying the dues. I do not however, appreciate unfair practices and the attitude that they are projecting. Fair is fair. I never used the service because I could not. Now to ask me to pay for it is ridiculous. To put it nicely.

Sarita Menon

Please disconnect my datacard no. [protected] as i m not receiving any response to my complaints of ZERO internet speed for last 4 months inspite of having paid a bill of Rs. 5, 000/- due to higher billing.

Harsh Gupta
Ph no. [protected]

Reliance Broadband Connection — Netconnection complaints

Hi,

I am Rakhi Khare and my userid is[protected]. I took a relience connection around 2 yr back at the cost of 500 rs. and that time it was told that there will be no charges of shifting the connction with in delhi. That time i was staying in L block, street no 7, mahipalpur ext pin:110037.

Now in March 2011 we have shifted to the new location i.e. L block, street no 5 mahipalpur ext. pin 110037. We requested for shifting my connection to the new place. Firstly they were asking for shifting charges, later when I said that at the time of installation I was told that there will be no charges, they said that my connection will be shifted in two-three days. Later on I was informed that shifting is not possible even it is in just next lane, then I asked to discontinue my services. After 3-4 days I got a call from Mr. Goraksh [Ref No.[protected] ] Mumbai office that they are looking into the matter and he assured me that my connection will be transferred soon.

I got calls from relience so many times some says transfer is in progress and some says it will not transferred and charges will be waived off. Finally in April end I got the mail that my services are discontinued.

After one month I start getting calls that my payments are pending over there and I have to pay it. I was surprised as i was not using connection from last one and half month and suddenly there were asking for payment. i dont thing there were any pendings for this. Even in that call they used abused language and told that they will send some Gundas to collect the amount. I made the complaint regarding this to customer care and they assure me that I will not get any call. they said that it is modem charges which will be waived of one the modem will be collected from there end. I also got calls 3-4 times for the modem collection. Executive said that he will come to collect the modem and phone but no one came till now.

On 23rd of July I got a call from lawyer that I have to pay around 22 hundred rupees otherwise he will file a suit against me. Just after the lawyer call I called customer care he said my account is already closed, I said I got the call for payment then he checked the status with the user id. he told me that my modem and phone are not collected that's why my charges are added. It is not my fault if no one came to collect modem etc. He took the request for the waiver off the charges and collection of modem etc. Still no one came to my home to collect the modem till now. 4-5 days back I got a call for waiver off of some amount. Still he told me that around 1000+ Rs I have to pay. I didn't understand why these amount are pending when my connection is closed in March and at that time all the charges were waived off. I had already made a complain to customer care and that executive said that all the charges are modem charges and that will be waived off once the modem is collected from your home. He said that in 3-4 days executive will come to collect the modem etc. but no body came till now. I am still getting calls that I need to pay and they are using abused language.

Even I came to know that relience broadband connection can be established in our lane ie.Lane No. 5 but as this transfer of connection is not adding in anyone's account so no one tried to take headache. I have made so many complaints also i this that particular plan which i have taken was not available for now so they are avoiding to shift the connection.. few complaint id i have for now

6 june :[protected]
11 May : [protected]
14 May :[protected]
23 July : 15702860
29 July:[protected]

Rakhi

Reliancecommunication — not get a net connection

i am from jaipur. my reliance n0. is [protected]. i am pay 500 Rs for broadnet on date[protected]. only basic phone is get by me but i apply for net connection also. when i pay the fee than the person "mr mukesh renwal" says that you will get net connection in 3-4 days but after 25-30 days i am not get it. i went on jaipur office many time and meet with branch H.O.D. "mr ghirija jha" but he not know my problem and not give a good answer. so please tell me i will get bronetnet or not. i am not get any "id or modam" from reliance. my contact number is"[protected]". AND address where i wanna connection is : anupam god, c-12-a, shiv park, ambabari, jaipur, rajasthan.

Reliance — netconnection

i have pay my bill on 08-08-09 my net connetion has not started please do some thing i am facing many problem. please take action

have pay my bill on 08-08-09 my net connetion has not started please do some thing i am facing many problem. please take action

i am using reliance 1x data card i can't use the data properly it will disconnect when i am net connection and when i complain to costumer care they r not response properly.and when i using data card every time i have to install reliance net connection software

Reliance Net Connect — Service Not Re Stored

My MDN No is [protected] (in the name of Eastern Steel Industries). Since[protected] device is not working (no service). As informed, we have submitted documents once again. Service Request No is[protected]. Even after repeated phone calls, service is not restored. If Reliance is not interested to restore service, they should inform us. We shall return Net Connect Device & let them give us refund. We shall opt for Tata Photon.

my internet speed is 100kbps some days before when i download anything speed comes 28-30kbps but now i m downloading and speed is coming 7-8 kbps

Reliance — REGARDING SERVICE

My mobile no.is [protected]. A plan called MV DO has been subscribed automatically even if i have not subscribed it on[protected] and Rs.30 has been deduced from my main account balance. Also despite my request for unsubscription to customer care they have not taken any action. So i want you to look into the matter.

Reliance Netconnect — Not providing services

Net is not connecting
Hi i buy Reliance Net-connect 5 days before and they said that i will get the connection within 12 working hrs, but when I didn't get the connection within 12 hrs i called the concern person on then also they said within an hour you will get the connection but till date and time[protected] and 04:22) i didn't got the connection. Please do something so that i can avail the services.
Thank you

Reliance Net Connect — Getting bill each month while terminate the service

Hi,

I have the reliance data card whose number is [protected]. I give the termination request in November 2011 and then Feb 2012. But each month i am getting the bill. I complained about it many times and each time they say that issue will gets resolved but next month i gets the bill again. I am really suck with reliance service. Earlier i had 2 reliance mobile number but i ported out with the help of MNP and gets rid with reliance but at this time I have no choice as this is postpaid and they are charging unfairly.

I request please look on this issue.

Thanks & Regards

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

This is with reference to your e-mail dated on July 19, 2013 for your Netconnect+ number [protected], regarding service termination and billing issue.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Kindly note that as per the details checked in our database, the service of your number is already terminated.

Rental will be applicable as long as services were active.

The total outstanding in your account as on 20/07/2013 is Rs. 652.64/-. We request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

The list of Reliance Mobile Stores in your area is attached for your reference.

Thank you for choosing Reliance.

Regards,

Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

Hi,

Recent update which I have from Reliance customer care is as below:

As per Reliance customer care they do not have any information regarding my issue. And
my reliance net connect: [protected] number is not valid as per their database.

intraction id:
[protected]

Thanks,
Abhishek

Hi,

As per my above request, I am not using Reliance net connect service since 6 months and it had been disabled. Also I checked with customer care he told your net connect number [protected] is not valid as per their database.

After many complaints still I am getting sms saying that need to present in Sivaji nagar court pune on 31/Jul.

I want to log my complaint in Consumer court against this issue.

Thanks
Abhishek

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

I have had this problem too, but it happened in a different way. 2 years back, I took a prepaid number and got it activated. The sales exec at reliance center informed that I will get a call from reliance for some confirmation / verification and not to miss any call. I didnt receive anything as such.. but after 4 days I received a call, which was just IVR msg. I disconnected it right away, only to find 30rs has been deducted saying I activated daily horoscope msg's.

After filing the case 3 times and spending close to 100rs on transportation to reliance office from my home, I removed the sim card and put it in the toilet flush and flushed it.

reliance does have this habit of activating vas without customers acknowledgement / approval.

Dear Ashish,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated July 18, 2013 for your number [protected] regarding Balance deduction .

We regret for the inconvenience caused in this regard.

As per our record currently no vas pack has been activated to your number

Kindly note that as per our record we provide 3 days from date of pack activation for raising waiver request . We regret to inform you that request for waiver post three days of activation cannot be processed.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Vinoth Kumar S.P
Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.

For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Dear Ashish,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance,
I haven't got any call from your end.so no telephonic conversation with your customer care

Reliance Communications — NOT RECEIVED

Dear Sir/Madam,

Kindly let me know my PF status.I have submitted during 6-7 months.But still now i am not received my PF amount.I worked in Reliance Communications Chennai.They are telling they have the acknowledgement copy.Also they have sent to PF Commissioner office.So they wont do any thing.I have the acknowledgement copy also with me.So i have sent the letter to PF Commissioner office also stating this.Pls do the needful earlier.

Name:kesar singh

MH/VASHI/118056/37209
Contact Number:[protected]

Reliance Communications — INFORMATION SHOWN ON SITE AND BENEFITS PROVIDED DIFFER

this is a screen capture from thee site of reliance communications ltd...which clearly states that benefits provided till date are of 1000 mins in rs.48 pack ...whereas i have been credited 300 mins which is truly a customer harassment and against consumer act 2007 clearly stating that a company cannot provide benefits diff. from those shown to you ...so please do something about this complaint urgently ...and respond to me immediately ..i would be highly obliged ..
(and kindly contact me in b/w 4 to 10 pm as i cannot receive the calls before 4 pm)
THANKING YOU,
yours truly,
yakshup goyal.
yakshup.[protected]@gmail.com
[protected].

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 18/07/2013 regarding recharge related issue.

We request you to revert to us with your Reliance number to initiate further action regarding your compliant about recharge benefit not received issue.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Rajaminu S
Officer - Customer Care
Reliance Communications Limited.

Reliance — reliance broadband conection

a person anuj mittal came my house and i give 500Rs for strat broadband conction in my house but he froad me and 500Rs my account debit but not strat conection . this person mobile no is [protected]. pl action this person .my address in ghaziabad

Reliance — Reliance Broadband Connection.

I Get a Reliance Broad Band Connection before 4-5 Month.
And I Used only One Month. After That its Bad Responce and Poor Services From Reliance, I Complaint that Problem to Reliance Cusmomer Care Services, but no action from there Side.
I Complaint Lot of Time and When i Recived Call From Reliance for Bill Payment then also i complaint on Same Time for Disconnect My Broad Band Connection i m not Continoue with This. After That I get Email From Reliance Regarding Bill Payment with Some Amount (Approx 1200). then i send Reply Mail Regarding Same Complaint. But No Action From There Side.
but They Send Every Month Bill of That Connection which is Incresed with Monthly Rental Amount.

What I Do...?

I am facing exactly similar problem. Did you receive any solution to your problem?

wat does it charges to connect my gsm to internet connection...

Reliance — Reliance internet connection

Dear sir,

I want to take an internet connection unlimited at home at sector 22 in noida.

Relience person provided an internet connection at sectore 22 in noida. But he is not provide the connection to me. i have contect to relience person serval time. He is not giving any responce.
he is saying not possible at sector 22. but he has already given the connetion at sector 22.

Please look in to the matter

broadband internet — Broadband Internet Connection

I wish to complaint that Broad Band Internet connection on[protected] is not working for more than 30 hours.

Location :

C-518 Natasha Golf View Apartments
Inner Ring Road, Domlur Layout
Bangalore 560017
Mobile No. [protected],

hello sir/mam i have applied for reliance broadband connection on 6 october 2009 . Its now more than 40 days that we get no proper feedback and hence we don get internet connection. we have paid 500 RS installation charges . we call them so many time but they are just avoiding us from 40 days i mailing from [
3/518 malviya nagar jaipur (rajasthan)

i have receipt with receipt number [protected] dated -6-10-09 sales associate name:-kailash kumar ([protected])
so its a humble request please help us

its very disgraceful and unprofessional thing from company like reliance

Hello sir/mam i have applied for reliance broadband connection on 13 october 2009 . Its now more than 52 days that we get no proper feedback and hence we don get internet connection. we have paid 2210 RS installation charges . we call them so many time but they are just avoiding us from 52 days i mailing from shiv electromac
ahmedabad, gujarat, my form recipt no. is [protected]

My name is sunil b patel and i have purchased reliance broandband service on 13/10/2009 and my receipt number is [protected]
. The customer representative Mr.Anup Patel (mobile numbe [protected]) said they will provide the connection in 2-3 days, but now its almost more than 52 days and i dint receive the connection. Cheque given to them was debited the very next day.

Now neither the rep. is attending my call nor the representative Mr.Anup Patel (mobile numbe [protected] is attending my call. anup patel given me costomur care no.sanjay ninama [protected] .i when he received my call he told me i m in personal works so i cant provide connection.

broadband internet — connection bunk

sir, iam using broad band internet connection of 250 plan
but sometimes connection will disconnecting
do something

Reliance — Internet disconnection

I was using a Reliance Internet Connection ( Data Card) earlier which i requested for disconnection on October 14, 2010 and the customer executives at the Ameerpet outlet sent the request and confirmed to me the disconnection on October 21, 2010. While allowing disconnection, i had to pay the bill of October which normally will be generated only on October 22nd, however they worked out the amount for october and told me to pay Rs.1900 ( Which was actually Rs.80 more than the actual bill when i got it later) and i paid the same. I took unlimited internet connection provided by BSNL broadband on the same day, ie., Oct 14, 2010.
However, Reliance is continuing to send me bills for November when i had already disconnected it on october 2010. i took up with their customer care and they confirmed once again reg disconnection. But in December 2010 too, they sent me bill. II do not know why they are continuing to send me bill when i have discontinued the connection for good which they have also confirmed. Please advise Relaince to stop sending bill as if they continue to send bill like this it would affect my reputation in the long run as i am a transferable person and somebody else who may occupy my qr in the ffuture may think that i have left the quarters without disconnecting the Relaince connection and without paying the bills that i do not want.

rugmani vinod
quarter No.I 89
RBI Officers' Quarters
Ameerpet
Hyderabad- 500 016

Internet Connection — reliance

sir i have an internet cafe in dammaiguda,R.R.dist ,i was using relience wyfie connection middle of every month the connection is slow and im paying 1670 per month for high speed ,but always the net get's disconnected when we complain to the customer care they give us a complain no nearly 4 to 5 complain no i recive through sms and the problem will be the same last month i tried to complain regarding the problem i have to wait 10 to 15min in the line till the customer answer's me and when they answer the call the same procudure complaint no will be allotted so i decieded to disconnect the connection so after 2 to 3 days i got the line and on 30th of may 2011 i asked them to disconnect the connection all my bill are cleared and i need to pay may month bill which i used for half the month im ready to pay the bill but the they are asking me to pay for the june month which im not using it when therer is no connection then y should i pay is their any solution please help me

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare