Reliance Communications Complaints & Reviews

I was using a reliance net connect few mnths back. Then i went to the reliance hub paid the bill and asked them to disconnect the services further. Thay said ok we will do it. And i had already stopped using that data card. After that i am receiving bills regularly with added rs amount evry month and calls to to pay the bill. I have told them hundreds of time this story but they meep on calling . And now i am getting harrassment calls from tis hazari court chamber no k 126 as that lady say so that c is the assistant of some advocate vats. . Frst they dun discnct the connection n then keep on calling with the name of this some vats chamber no k-126. So kindly lodge my complaind against this advocate vats.

Ajay

Not received set top box even after 2 months of payment


To:
[protected]@appcogroupindia.in
Date:
June 30, 2013, 1:29 PM
Sir,

I have booked for set top box on my son's name on[protected]. Till date i did not get the settopbox even after several times calling at your office no:[protected] and the representative ms.thulasi cell no: [protected]


Particulars of customer:

K.mallikarjun
Addrs: MIG 610, flat-202(3rd phase),
K.p.h.b colony,
Hyderabad

Date of booking:[protected]
Payment mode: cheque no- 000244 (SBI Avanigadda branch) for Rs 1790/-

Please verify your records and arrange the box or refund the amount immediately.

Please reply to us.


Regards,
Prasad

Hi,

This is more of a warning that a complaint. Warning to people who are thinking about buying a reliance netconnect dongle. judging by the quality of product and service, I would say warning to people who are planning to buy any reliance product.

Why this is not a complaint is, I know for a matter of fact that this is not going to change anything. Anyways, I bought this reliance netconnect dongle (ZTE), before 3 months. It worked alright for a week and one fine day it wouldn't get detected when I plug it in to my laptop. So I tried plugging into different USB ports, plugged in to another laptop. Not Working! :)

The device is not getting powered at all. I called the guy who sold me this. He is a very nice fellow and came to my place a the next weekend (coz I have work on weekdays). He took the dongle and came with a new one the next weekend. Now that's two weeks without internet connection.
I am like, ok, that's how these devices are. some just break down at times and I was just unlucky.
The device works for another 2 weeks and again stops working. Only this time, its powering on but my laptop is saying 'USB device is not recognized'. Again I tried different ports and different laptop. Not Working! :)

These people are happy to be in you house in 1 hour if you are buying their product, but if its broken you gotta take time off and find the service centre and go there and get it fixed on their terms. And yes, when I say find the service centre, thats another interesting story. I called the customer care to report the problem and get some help, the representative rightly diagnosed that the problem is with the hardware and has to be taken to service centre. I called the service centre number i got from customer care. Guess what? It's not reliance service centre, its a videocon service centre :) I called customer care again and confirmed the number and got couple of other numbers. Only this time none of the numbers I got from them is working. When I say not working, some are giving me beep sound, some are permanently engaged (I mean day and night 24/7). Then finally, I got to know from the guy who sold me this crap product that the service centre is actually moved to a different location. Customer care isn't even aware of this!

I have had enough with this service. I decided to cancel the service. The procedure is they will take my request to cancel the service and it will take 7 days for them to process it and my connection will remain active for another 7 days and I will be billed for all this time! I mean, when they can activate you service in 2 hrs time, why cant they deactivate the service in 2 hrs!? If this is not fraud, then what is it? Now I have to pay money for some thing that I cant even use.

So my friends, please do not buy reliance netconnect. It's a matter of principle. Please do not encourage products that cheat people. I think if we support products like this by buying it, it makes us also accomplice to fraud.

my self dhiru singh my father was using relience postpaid sim he is expired 1 year from last 10 months i am trying to disconnect the service i was visited alot time in service center but they are not giving the answer as well as they are behaving very rude they are sending per month from last 6 months i am paying the bill without any use of this phone and sim but now i am totally harassed pls help me they are still sending bills and calling me they will file case on me because i am not paying bill sir i am ready to pay the bill but they are not disconcerting the service without any use i was paid so many bills pls help i am middle class people not even i am so much i can pay this bill they are filing on me for 1040 rs. pls dissconect the connection the relience no is -[protected] which is register on my father's name-shree shrinarayan rajput they are haresing too much

i have reliance net connect broadband+ . but i have lost my data card number so kindly provide me. details as follows-
MODEL : EC159
FFC ID : QISEC159
ME ID : A000002ED5239C
RSN : RHWCDD[protected]
S/N : F7Z9MB11A2507966
SKU: CDHW13Z1

PORTED BY RELIANCE COMMUNICATIONS INFRASTRUCTURE LTD.
HUAWEI TECHNOLOGIES CO., LTD.

MY Email: [protected]@gmail.com

Complaint Regarding Bill No #[protected]


From

Adinarayana Chiranjeevi Gunturi

To

[protected]@relianceada.com


Hello Team,

My Reliance Internet Connection Details:
Customer ID :[protected]
Billing Acct Num : [protected]


Problem Statement:
1. I've got a new bill #[protected] generated for the month of May & the due amount now is Rs 361. Connections were never active after last week of March 2013. I've already cleared the dues till March 2013, the last amount being Rs 273. Where is this Rs 361 bill amount generated from, when the connection itself was in suspend/Hold mode? In fact, it was retention department team members request to put connection on "Hold".

After calling to Reliance Nodal Office, Mr. Santosh clarified that, if I pay the bill amount when my connection is in suspend mode - the connection will be automatically made to active though it was on "hold" till that moment.

As soon as I pay the due of Rs.273 on May 10th, the connection was made active - which I've never asked to be so. When I've not asked for an active connection, why should I pay for the bill generated after that moment.

I was a reliance broadband customer for more than 2yrs & paid all the bills promptly without any delay.

Now also, I am being punished by Reliance because I've paid the due amount of Rs.273(which changed the status of my connection from HOLD to ACTIVE).

For being a Reliance customer for more than 2yrs, Reliance is treating its customers this way.

Hope to see some response after this.



Regards,
Adinarayana Chiranjeevi G
[protected]@yahoo.com

Dear Sir/ Madam,

My internet connection is not working for past two months.
I have lodged complaint on your customer care numbers and mail id. I have also written several mails to seniors in your organization like Mr. Anurag Parashar and Mr. Prakash Shenoy. They also do not care to answer any mail from their customer.

Your call center services are pathetic. My subscriber id is[protected].
Hope to get a reply now.


Rasik Rai

Hi

My Connect No. is [protected]

Threes days before my internet stopped working. I had filed a complaint by calling on 5050505 connect customer number. They told me that tomorrow a technician will be at your place to fix your net. Next day on 27th a guy came and checked. He told us that the line is dead and he will come in few hours to fix that but he didn't came after that.

On 28th I took the leave from office and call to customer care four times in a whole day. Every time they told me that a technician will be there in few hours but no one arrieved.

Again today on 29th I called to them and they told me same that a technician will be at your place soon.

This is really bad customer support if you have to wait for more than 3-4 days. Still there is no sign of them.

My address is:

House No. 1042
Top Floor
Sector 42-B
Chandigarh

Please short this out or I have to change from Connect to someone else.

Thanks
Anil

my name subhendu Shee, i used releince connection last 3years in this No. [protected] is prepaid connection but 07/05/2013 i have changed my mobile connection prepaid to postpaid of your Reliance Out let 1/2, East Patel Nagar New delhi , but no is activate is 29.05.2013, but mobile incomeing & outgoing is stop 11.06.2013 for reason high bill but bill is not received bill is payment 11.06.2013 receipt no S[protected] & S[protected] dated 11.06.2013 mobile service is active on 12.06.2013 and mobile service is stop 17.06.2013 any reason i have not received any massage & any phone i have going to Karol Bagh reliance outlet excutive said deposit CIF form Photo, Address Proof, & ID proof no is active 18.06.2013 ,but any massage & any call My mobile Incomeing & Outgoing Stop Dated 23.06.2013 , i am call customer Care customer care excutive Said deposit Id Proof & address proof deposit In Any reliance Out let Mobile is active 24 Hrs , i come to reliance outlet In Phalad market Karol Bagh New Delhi three Time deposit my Id Proof Address & Cif from dated 24.06.2013 but mobile is not active i come to Reliance outlet he said Rs. 3500/ for activation charges not this mobile no is deactive , i have come to Senor Excutive he said deposit address proof & id proof i active this no. 24 hrs but not active my mobile no.


i want to Reliance customer Care any soluation but i want my no surrender to reliance , we request to kindly email us urgent but i have come to Consumer court

Dear sir,
It is submitted that my reliance postpaid mobile no [protected] is re-suspended on 24.06.13, when i call to costumer care of reliance then they tell me that the address proof and one passport size photograph resubmit in the near reliance care. I went to Uttam Nagar reliance care for submission of these documents. Where told me that documents not received here. so my mobile no. suspended so far. please help me.

Sandeep Nitharwal
Alternative Mob. No. [protected]

sir , i am facing a constant problem from last 1 month ..daily in the afternoon i get a sms that you have been charged 5 rupees for a subscription to altruist service ..i have complained the costumer support people many time but to no effect ! .. i asked for a permanent solution , so they told please turn of flass messages option by going into R- world menu , i tried doing that also but the option of flash message doesnt work properly in R - world and i am been deducted 5 rupees everyday !

My mobile no is [protected].I have sent the sms "PORT [protected]" to 1900 and it was delivered successfully. But I can not receive the porting code..............i wasted much money too...daily am sending two to three messages......reply will be "ur request could not be processed now,try again after some time"
tried to contact customer even ,(198)....datz too same...no response.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Refering to complaint ID[protected] that was resolved last week with the assurance not to deduct further VAS USSD service charges.
Total amount refunded Rs 21 at that time but still they continue to charge be Rs 3 after 3 days.

Maintaining no transparency in system and breaking promises, on 24.6.13 and on 28.6.13 they deducted Rs 6 for the USSD services on mobile No [protected].

Also, customer care no. 198 and *333 are not responding since that day. I guess, they have blocked my calls. Even now they do not connect me customer care by disconnecting the call after advertisement.

I recommend a change in the policy that if any kind of charges be levied on the customer after being requested to stop that services , a fine equating of Rs. 100 times of charged amount to be credited in Customer's balance.

Then only RELIANCE would get serious lessons.

I expect transparency in system. If not responded, another message would be typed in Consumer complaints forum and even a written letter to TCCMS.

I Recommend prospective customers not to buy Reliance SIM card or discontinue their services as they fool people by stealing money.

Dear Sir/ Madam,
Myself Narendra Kumar, i had a reliance Netconnect connection . In January my device got damaged and took it to reliance outlet and they said it will charge around 800.Rs , so i told to cancel the connection as i dont want to continue with reliance because of its bad services. After four months they have sent me a bill of Rs.2500 and asking for payment else legal notice will be sent . Then one of representative called and asked for payment and i said the issue . What he said was the request has been taken for safe custody and not for cancellation. So its not my mistake for what happened and i said since january i had not used any data so that i can pay only january bill. He said fine and i cleared the amount. Again after one month one of member of lok adalath called and asking for payment else legal will be proceeded. I dont understand why this reliance is acting like this in all cases. Simply adding some pakcs and deducting money from mobile balance and sending bill for which is not used . Please do the needfull.

My mobile no [protected] is of Reliance operator Maharastra-Goa circle.

on 23-June-2013 I got a message "Dear customer. Thankyou for renewwing you STV37_Pack of Rs 37"
It deducted Rs 37 from account without my permmission.
Ok, no problem here.
But in STV37_Pack First 200 minute STD call rate @25paisa/minute.
From 23 June-2013 to till I have call max 20 minute and it charge to me @40 piasa per minute. It is wrong chaged to me.
Please give me first 200 minute STD call rate @25paisa/minute from 23-June-2013 to 21-July-2013.
Check my call record from 22-june-2013 to till and find out - Is reliance given me first 200 minute STD call rate @25paisa/minute?

How many STD call goes from my mobile no [protected] from 23-June-2013?

I complained it to customer care and I have two Service Request no as below:
[protected] on 23-june-2013
[protected] on 25-june-2013

But problem it still there. relince said that all charge is right.

Tomorrow I have done a recharge of Rs 50 and talked only fifteen minutes but without my concern SMS pack of Rs31 has been activated . So this is my problem . Please look into this matter and take appropriate step to prevent this for the next time . And sort out a solution for this problem.

I have recharged my no. [protected] yesterday for rs 255 which gives the benefit of 1gb 3G data. Since, I recharged from rcom.in website they offered 100 MB extra. Post recharge I got only that extra amount of 100 MB but the main one of 1 gb is missing.
Surprisingly, this is happening for the second time. 1 month back also I faced same thing and it took 7-9 days for reliance customer care to resolve the issue.

Rahul kumar soni

Please find the following mail sent by reliance as receipt for payment.

Dear Customer,

Thank you for using My Services on http://myservices.relianceada.com/.

With reference to your Reliance account, we would like to inform you that we have received your online recharge payment of Rs.255 on 27/06/2013 18:27:15

Please find attached the receipt for your payment.Your receipt id is AMIR38112082. Please note that this receipt is valid subject to the realisation of your payment.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Customer Care
Reliance Communications

I have recently ported to Reliance. i got a 3G Internet recharge of Rs.255 on my number but i am getting merely 6-10 KBps speed even on 3G network.
i have not recieved any word from customer care since worst customer care service as they never attend the call.
My Details :
no. - [protected]
Name. - Diptyadeep Roy
Handset - Sony Ericsson Live With Walkman (Android)

In May end or June start I submitted an application for the termination of services of my account number[protected], service request number[protected]. I was informed that the connection will be shut down soon after a confirmation call within 9 days. After a gap of 10 days I called up to refresh my application. On 27 June I called to again refresh my application as no actions were taken, I again submitted an application regarding the same, service request number[protected]. I was informed that my first request was closed on 14 June and also that my plan has been changed to some other plan, of which I did not have any information neither in email or by call.

A total of Rs 40 has been cut from my Reliance GSM balance on the following dates and for the given services.
19th June'13-- Rs 30 for VAS Jumpgames GSM
24th June'13-- Rs 10 for TechzoneSMS

Now, I have NOT subscribed for any of these services and this is not the first time I have received such balance deductions. Besides, last time I had gone for refunding the balance, I had also got refunds for 4 of my colleagues for the exact same reason.

Tried calling your customer care number but to no avail. Your customer care numbers are busy ALL the time (I have even checked it at 2 in the morning).
As I was out of station, I couldnt reach your customer care service this time. Now that 48 hours have passed since the deduction, your customer care employees refuse to reimburse the unjust balance cut.

I find this nothing short of cheating and fraud. I think you simply cut off the balance from the users. You do offer refund in case the customer comes to you for it. But as you know, hardly any customer would be ready to travel 3-4 kms for such a recharge.
Let me mention here that today I had got Rs 5 refunded from your customer care outlet for VASShemaroo, which again I had not subscribed to.
The Rs 30 which you have cut from so many customers for no apparent reason is clearly cheating, fraud and cheap tactics to reach your sale target.

I am not only porting my number to some other network provider, but also other reliance numbers at my office. Besides, I am not gonna stop myself from telling just anyone about your deceitful methods.