[Resolved] Reliance Communications — REDUCTION OF BALANCE | |
Hi, I have already complained regarding unnecessary deduction of balance due to push messages or any push plans which are subscribed to user phone without his or her request. My mother possess reliance connection with number [protected]. Yesterday again there was caller tune subscribed to her phone without her permission and balance got detucted. every time we are just complaining, problem get resolved but again the same thing happened. I think we really should not trust on Reliance as there are lots of fraud and forceful deduction of balance. Below is the email which I send previously. Regards, Saumya ...................................................................................⇄ Hi, My mother posses mobile with reliance connection. Contact number is [protected]. Whenever it get full recharged, due to some PUSH messages balance gets deducted. This is really creating problem to her and ,moreover loosing reliability on Reliance Communication as we whole family is connected with each other through this mode of communication. Kindly help in sorting this problem so as to continue the service. Regards, Saumya Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
firstly i have activate the boolywood pic alerts from r world by mistake...den i hav do multiple phones to cst cre to deactivate it....they say u will receive the deactivation msg from our side still now i am unable 2 recive itnow i m receiving msgs from PICALERTS(wats dat) hey reliance plsssssssssss deactivate it......i found my balance deducted by 6 times......20 rupees deducted..for 20 days even after the calling 2 cstmer cre..
Reply
plsssssssss
On 7th May 2011 at around 8 pm my mobile balance of Rs 30/- got automatically reduced from my balance.After noticing the reduction i called the Reliance Customer Care at 198 twice.
Both the times they verified and told me that i took the scheme from R World whereas i never opened R World at all.
The customer care employee assured me that my complaint will be processed and i will get my balance back.
Today on 8th May 2011 I got 3 messages from Reliance that my complaint was processed but my balance i still not refunded.This was the 3rd time that such a automatic balance redudtion occured on my SIM.
Both the times they verified and told me that i took the scheme from R World whereas i never opened R World at all.
The customer care employee assured me that my complaint will be processed and i will get my balance back.
Today on 8th May 2011 I got 3 messages from Reliance that my complaint was processed but my balance i still not refunded.This was the 3rd time that such a automatic balance redudtion occured on my SIM.
reduction of my balance and activated service which is not recommended by me because my mobile number was in switched off position and this is second time i faced problem with reliance company. Earlier it was happened in month of may 2011 and i din't get my balance because i din't register any complain but reliance communication are doing this on regular basis with many customers which are compelling to switched to another network and also losing goodwill because i m loyal customer of reliance but my loyalty may not be continue.
Hello sir,
Customer care service of reliance is too bad.They don't even receive our calls and without receiving our calls they used to charge re.1 per call.
Calls from the numbers ([protected],[protected],[protected],[protected]) used to come many times in a day & after the call end 3rs from the balance is deducted automatically.
Yesterday,balance of 25/- is there in my cell bt today i saw that the balance was deducted to 22 firstly then to 17/-.
please sir help me.It's not first time.
Customer care service of reliance is too bad.They don't even receive our calls and without receiving our calls they used to charge re.1 per call.
Calls from the numbers ([protected],[protected],[protected],[protected]) used to come many times in a day & after the call end 3rs from the balance is deducted automatically.
Yesterday,balance of 25/- is there in my cell bt today i saw that the balance was deducted to 22 firstly then to 17/-.
please sir help me.It's not first time.
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 9 has been posted into your account.
Regards,
RCOM Care
We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 9 has been posted into your account.
Regards,
RCOM Care
There is no help from reliance customer care.They are continue with there push value added services and deducting balance.
Importnsnt thing is that this consumer complaint site is also not helpful to customers.
My mother posses same number [protected] and whenever she recharge her mobile, balance get deducted.
Can we hope for help from consumer complaint online court.
Importnsnt thing is that this consumer complaint site is also not helpful to customers.
My mother posses same number [protected] and whenever she recharge her mobile, balance get deducted.
Can we hope for help from consumer complaint online court.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709