Reliance Communications Complaints & Reviews

I have 1 PS per second calling charges plan activated on my prepaid phone and also Rs19 monthly SMS package on it .

My Number is ( Eight+Eight+Eight+Zero+Zero+Five+Zero+Five+Nine+Zero)


Noticing for
1) past 3-4 weeks my calling charges are charged more then as the plan I had activated on my phone

2) With no reason the prepared balance is reducing from my phone , I had not activated any of the chargeable VAS or any internet/data package on this phone

3) Last 3-4 weeks all the SMS are getting charged on 1 Rs and 1.5 Rs on per SMS/ Even though with SMS package

4) Last 4 weeks time 5-6 Recharging happened, all because of no balance in the phone

5) Also Got recharged Package 39Rs for ” 500 Loc / Nat SMS. Max 100 SMS per day Charging “ assuming my SMS 19 Rs plan is deactivated .. but after couple of hours this recharge the Monthly SMS 19 also Activated reducing 19 Rs form my Mobil balance

But still my SMS charges are 1 Rs/1.5 Rs being deducted, none of the plans are activated ( both 39 rs or 19 rs ) but money got deducted ..

Is really cheating the customer and grabbing money somehow
Requesting for the support for resolving this with immediately and get all my Extra charged amounts back to my account ,

As Reliance launched its new data service o[censored]nlimited Whatsapp only for 16 Rs. per month. If you go on their website you will see that scheme ads on front page Reliance Prepaid Mobile Recharge Vouchers & Reliance Mobile Recharge Information http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?w=W after seeing that ads I had activated that service on my cell phone. once service get activated they deducted 16 rs. from my balance. and when i used that facebook and whatsapp. my balance also get deducted because i used the internet. I did complain in customer care more than 5 times. even they are saying, sir, their is a problem in our plan. when it will get activate even they don't know. and even they are not giving my 16 rs. refund to me… so pls do something on this. and take action against the Reliance.

Thank,
Ami Gaikwad

I have purchased a HP Compaq laptop presario v3000 about 2 years back and subsequently got a reliance netconnect modem during the time. I am using the same for past two years and fully satisfied about the performance of net connection and speed sofar.

I have decided to sell out my laptop as I have been given a brand new laptop with home net connection by my company, I have decided to surrender my RELIANCE NETCONNECTION also.

Please note the same and disconnect the same immediately.

Also please inform me about refund details from Reliance Communications with regard to this. and also the surrender formalities for Reliance netconnect modem and the CD which were given to me earlier.

My mobile number is [protected].

Pls reply immediately.

Thanks n regards

M.Manimegan

I was using Reliance Broadband Service along with Landline phone. When i received the bill of first month I came to know that the bill generated was of some other landline no[protected] which was not at my name(The landline I was using was with no[protected]. I complained regarding the same with customer care so many times but no action was taken.
Later in month of January the service was stopped for my whole society without any prior notice. I complained again but customer care always asked for two to three days time period for fault removal which they never removed for whole two months and finally they stopped providing service at all. But they never forgot to send the bill. When i received my January month bill I complained regarding no service was provided whole month but no body took any action. Customer care also replied that if no service was provided, the bill amount will be reduced but no reduction in charge was reflected in bill.
Later I requested for connection removal in first week of February but again I received a bill for February Month and Customer care called every alternate day. I asked them again and again but they never took any action. And then they send me the bill in March month also.
I asked them that I had already stopped using their connection they neither removed the Modem nor paid my security amount back.
Later they send me a Legal action notice in May. I wrote mail to Relaince but no response again.
I have so many Complain No with me which Customer care has registered but haven't provided any clarification regarding the same.
When I requested the Customer Care people to transfer the call to some senior officials, they never did so everytime and said they can't.
I also wrote a mail to reliance help desk but no one called for clarification. Now these days, i received legal action message everyday. I am just fed up of their service and planning for some counter legal action with the help of consumer forum/court of India.

Please suggest.

Thanks,
Amit Kumar Singh
[protected]

I tried to do transaction through reliance communication official site, I recharged with Rs. 89, they mailed me that your transaction had failed but still they deducted Rs. 89 from from my account.
When I talk to customer care they didn't help me saying they don't have information, I have got proper mail from there official site of failed transaction.
They are even asking for transaction id, which was not given to me.
I want them to refund my balance as there was no proceeding of my recharge.

Amit Gautam
Mb. [protected]

Isuue date :11/05/2013

With concern to my interaction with your customer service executive for five times in a day, none of whom had provided me with right information and tried to convince me on false account saying that my problem is solved, but each time I discovered that they have cheated me. one of them have even said that he has registered my complain and and I'll get my complain number immediately after our interaction which I didn't got and next time I got to know with that he has not registered the complaint and instead lied to me.
And second time when I called the second executive again tried to fool me by convincing that my problem is solved and he even gave his number to contact him if it doesn't resolve, later on I got to know that the problem persists and the number was fake.

Amit Gautam
Mb no. [protected]

I want to port my cell number from [protected] CDMA to GSM. But in spite of several attempts no reply is received.my Service Request no.[protected] dated 10/05/2013 which was to be solved within 3 days is still unresolved.Kindly look into the matter and do the needful....

i have a reliance netconnect 1x,which i recharged throw a retailer by 429 with unlimited surfing for 90 days on 8/05/2013. i received a successful recharge message then i start to connect internet but ridiculously, i could not connect internet and my main balance which was 19 rs something paisa , deducted. then i complaint about this on customer care on 9/05/2013 id is[protected] but no resolution, then again 10/05/2013 id is[protected] but no resolution, then 13/05/2013 at appellate authority id is[protected] but i could not receive any resolution, i still not connect to internet when money was deducted . please take appropriate action against reliance. i am very thankful to you.


from
sachin kumar
h.no.-36, near-post office,
nakur road, sarsawa
dist-saharanpur (u.p.) -247232

dear, sir/mam i want to draw your attention agst my post paid reliance Mobile no [protected] i complaint so many time but nobody port my no i want to portability this complains are these types. so u plz take any action agst my complain no other wise i will take a legal action agst this complain no

Date Complain No
7 .5.13 [protected]
8.5.13 [protected]
9.5.13 [protected]
10.5.13 [protected]
11.5.13 [protected]
12.5.13 [protected]
13.5.13 [protected]
14.5.13 [protected]

Hi,

I am from Chennai (Royapettah). I need your help in resolving the issue with Reliance broadband internet connection. I am facing this issue from last 12 days.

I made payment on 3rd May by requesting new broadband internet connection, at the time of payment MR Elumalai (Sales person) told me on 4th May they ll setup internet connection. Still it is not yet setup the connection. Whenever I am calling to sales persons they are giving new contact and that new contact person is requesting me to wait for 2 to 3 days.

I contacted to Reliance broadband customer[protected] for twice after waiting for a long time in line and they are telling with out customer Id they cant able to take complaint and third time they have provided new customer care number i.e [protected]. After this also my luck doesn't work they too request me to wait for 2 days for conformation.

Now I am not getting whom to contact to resolve the issue. I am in diloma whether they ll give connection or not. I cant go with other network for internet as my money is locked with them. Simply reliance people are making customers mad. They are playing with customers by changing dates and time oftenly.

So please help on this.

My CAF No:[protected]
Name:Vijay
Contact No:[protected]

I have been using Reliance GSM Services on my number [protected].
I activated blackberry services on 2nd April but am not being able to use the same till today 14th May. I tried all packs i.e. 129, 99 a couple more i do not remember now.
I placed number of complaints through phone and emails but everytime i was said that the issue has been escalated.
I would like to have the refund of all the recharges I have done for my Blackberry Immediately.

Mobile Service providers are mean to maintain the secrecy of the customers data. But am surprised that they are selling the Customers data to the third party customers like

1. Share trading companies from Mumbai

2 Local Real Estate Agencies

3. Country Club

Today I got a call from [protected] and asking me to invest in the share trading and forcing me to join for minimum Amount. I was surprised to note that these persons called and asking me "am i Balaji Shankar" and asking me to invest in shares. When I said am not interested they are forcing me to invest with a minimum amount. This it self makes it clear that "reliance communications" is selling the data of the customers which they have to maintain as a secret until and unless a police case is registered against a particular number they are not supposed to give the particulars of the data.

Relaince communication better change their slogan from "karlo Duniya mutthi mein" to "thum agaye reliance ki mutti mein"

I have Reliance GSM Prepaid Numbers registered on name Vidhit D Shah.
No.[protected]
Every month the Call Tariff Packs gets auto renewed.
I m tired to calling the customer care every month and telling them to permanently deactivate it, but it then too gets reactive next month and respective amount is deducted from the balance.
Customer care doesn't even understands what permanent deactivation means.
I want my deducted balance to be refund else I swear this is the last time i will be using Reliance.
Today at 8am 21Rs has been deducted.
E mail ID - [protected]@gmail.com
No.- [protected]

Hi
I am Manmohan From Palampur (H.P.) and my mobile number is [protected]. I am trying to porting my aircel number to reliance but everytime reliance mobile store charges money from me and every time it's not converted. 1st time i tried in 15 december and now 22 april but number not converted and now they don't doing and help. when i contact to reliance store they says that please wait to expire you porting code and after that got again and send this ported code to us and i do that but they don't doing anything.
What action i can take again reliance store they charges me to 2 time but don't convert.
My new porting ID is DI175361 if you can any help them please contact me.
Please call me on [protected].

My subscriber id is:[protected].
I am a reliance customer for a very long time now, and I face a series of disconnection and many problems from their end. These problems re-occur almost every alternate month, and usually the connection is down for around a week, or sometimes more than that. I am tired of asking them for a permanent solution, but I don't think any of such solution is applied. However, every time the connection was down, I used to get a waiver for the same in the bill.

However, this time the connection was down consistently twice in the same month (April -13). For which I raised a request twice (Request no.[protected] &[protected]. Both these requests were rejected claiming that they recorded usage during that period.

For which, I sent a series of mails to the Reliance team ([protected]@relianceada.com). I have never received any response from them on this issue. Now I contacted the Appellate authority of Reliance, where I was told that they would forward the call to the Customer care representative who will give me my usage log for the April month. My call was transferred to Uzair Shaikh (Coustomer Service Association). He gave me the whole log of my usage for the April month, and I clearly saw there was no usage between 9th and 13th April & 19th and 23rd April. For which I asked Uzair to register another complaint regarding that (Request no.[protected].

I have not received any response from them since today (13-May-13). I called the customer care to know the status of my request. I talked to Swapnali, who told me that the request was rejected by the back end team saying they have recorded usage on my end for that period. However, I have a complete log of my usage for the April month, and i can clearly see there is not usage on my end for that period.

I am tired of registering complaints, writing emails and talking to customer care executives for hours, when I don't get any resolution to my request.

I am clear on my side on this issue, if I do not get the waiver, I would simply disconnect the service.

Tejas Shah
(Mob no. [protected])

dear sir.
reliance communication,
i am faiz ahmad. using reliance GSM sim [protected] since 4 year.but from 3rd of march i cant make any out going call to any number local or std both.i have 70 rs balance in my reliance sim account, i talked reliance customer care executive continuously but he dnt resolve my problem still. know last 4 days my account balance is also deducted 10 Rs per day without any reason or any information ,please solve my problem otherwise i will port-out my no in other service.
con :- [protected]
thank you.

we Are facing the network problem i m fedup with this company... there is nobody in this reliance company who can help us... All are working only for pay in Reliance and nothing else... from 2011 we are facing network problem during absenty of electricity when the tower is 10 footsteps after my house... plz help us our Doongle, 3g packs, net packs, unlimited talking packs are useless because of no network...i have talked many times to our Tower head (ZSM) AFROZ AHMAD (cell number +[protected]) but he is ignoring us... I ThinK this AFROZ AHMAD is not any Tower engineer he is anything else... Our ZBM ARSHID AHMAD (cell number [protected]) He is in waiting from last 5 days an is not recieving our call... they are working only for pay... our J&K Head VIVEK JASROTIYA (cell number [protected]) also not receiving our call... our tower is working only on electricity... i think i m working as caretaker of reliance when i call them our network system resumes when i don't then we are without network...many Relaince teams visited the spot earlier they also had done nothing... now tell us what to do???????... FROM ANCHIDORA ANANTNAG JAMMU AND KASHMIR, PIN 192101... my alternate Number [protected]...

Dear Sir,
From 11th April 2013 I ahve recharged with SMS packs a couple of times, but still SMS charges are levied on my number. I have contacted customer care many times and nodal also. but no solution is provided yet. They are saying that we are unable to do anything. It is causing a big trouble. As i am required to send daily messages and charges are being levied on it. Please help in the case.

Regards
Akhil Agrawal
[protected]

My name is Ajit Sul and I am living in Shrinath soc. plot-42,sec.-14,koparkhairane , Navi Mumbai.
There is mobile tower of reliance company on the top of neighbouring society i.e. 'Jyotirling' soc.,plot-43.
Because of radiation of this tower we are feeling many health problems about hearing and many other problems.
We had given complaint about this to authority of this society but they had not shown any interest in that case.
So we are requesting to see towards this matter.

Hi,

I am a consumer of Reliance Communications holding Wireless Land line phone. For the past three weeks, the instrument is dead. Despite numerous attempts, I could not get through to call center agent for complaint and was forced to visit reliance outlet to register Complaint. On receiving the complaint, i was told that Engineer from Reliance Comm. would visit in 4 working days and either repair or replace the instrument. It has been over a week now and no one has turned up yet and i simply could not track status of complaint. I am seriously thinking of terminating the connection and switching to other provider.

In case anyone knows number to get pass through reliance comm. call agent then pl do let me know.

Regards,