Reliance Communications Complaints & Reviews

Dear Sir/Mam,
I am Piyush Galiyawala. I have go for Mobile Number Portability for Mobile number [protected] from Reliance CDMA to Vodafone. For that I have paid 437/- to Reliance as per my last bill on 05/12/2011. At that time i have paid some extra money as per Reliance due to some problem in my bill and they told me that it will refunded to me within a 6 months. Till now i don't get my single rupee from Reliance. So take some action and give me answer as soon as possible for you.

Piyush Galiyawala
Mob Number:- [protected]
E-mail Id:- [protected]@gmail.com
Postal Addres:- 33/A, Sainath Society,
Nr. China Gate,
Althan, Surat-395017



Thank you,

Hi All,
I have got my Reliance Internet connection and My Plan speed is 1 Mbps and my user id is[protected]. I got the connection on April 2013 and now it is June till now i facing the very low speed problem.After 8 PM i am getting the speed of 20 kbps . I have called the customer care several time and they are saying that there is an outage issue all over India and they are trying to get excuses for every time i called them. I have relay fed up with their bad services.I have taken the bad decision of choosing Reliance Broadband for low monthly rental when i compared to other Internet services providers. Please guy's don't go for Reliance as they are facing Outage issue all over India and don't waste your valuable Time and money .

Hello...

This is Santha, who was using the Reliance Data connect ([protected]). At the time of purchase itself, they had promised to get me Mcafee Anti virus for one year but i had not received it. I had called their customer care for the umpteen number of times, they will promise to send it but still i had not received. Well i ignored myself of having promised about this offer. It has been a total distress to me after 6 months, the data card itself was not connecting properly when I enquired few of my friends and they said that they have the similar complaints with reliance data card. Every month, I was getting calls from the reliance people to have the payment and was treating me well to get it paid on right time. I have also logged my complaints at all their calls but none guided me or responded for this alone, some promised to send a customer service person to home but never had they done so. I have been tired waiting for it and paying them of course. In months it become too horrible, the data card stopped responding itself but I keep getting the bills and calls for money. I don’t know why they are all this money minded and not caring about customer service itself. What is the use in getting paid alone from your customer when they are not happy with your service? In my case, I am not even able to utilize the need of buying this product but still your people keep forcing me to buy. At the end of my frustration, I have told them I am unhappy and don’t want to be a customer of Reliance itself and they said fine but pay the bills. Till now, I haven’t got a single person responded to my device problems.. How worst way of handling your customer is this? These days am getting calls from different unknown numbers threatening me to pay. ([protected], [protected], [protected], [protected]) still I am trying to explain my problems but they aren’t so responsive and simply money minded. I have their calls recorded in my mobile, you can also have the samples of the way their employees service the customers in vain. Even now I am ready to pay if you have valid record of my usage and stuffs? The device itself is at non usable state and I don’t understand where these bills come from?


Thanks
Santha

I had brought Hitachi Split AC(Kaze) from Reliance Digital, Janakpuri(Delhi) on 22nd May-2013 with EMI on 32000 from Kotak credit card no.[protected] with processing fee of 999 for 9month EMI.My bill no. is #0028.

But I have received My Kotak Credit Card bill of amount 32000 on[protected]. It means Amount not converted into EMI.

So please do the needful.

Parveen Tanwar
743, pocket -B, DDA LIG Flats, Hastsal - 110059,
Vikaspuri, Delhi.
Mobile - [protected]

I am the user of Reliance data connect from September 2012. And the data card is now in warranty period. but i found a problem with the data card and none of the systems are able to detect the device. and when I reached out to The reliance customer care for help - assist on the same. they are asking me to visit the reliance service center which is 40 -45 KM from my place. not ready to replace. then I asked them to block the data card for time period. because I am unable to use it and there is no point in paying when you are not able to use the service. they are not even ready for it. they dnt even care to send some one to get the instrument checked by some technical person.

Its not fair enough to take money when the service been not in use.
I am very much upset with this service.

Hello, I am using the Reliance GSM number From almost last six months my mobile phone balance is being deducted by Rs. 3 every 5-6 days in the name of VAS USSD services. I did not activate any such service. So please stop deducting my balance in the name of the said service and refund the deducted balance ASAP
T.PONNAR

Sir, i was port out my number [protected] in Reliance(Punjab) in january,2013. which is above 5 months ago now. but without any msg and call, they reject my proof and close my number on june11, 2013. and i submitted my documents again on june 12, 2013. but my number is not start yet. but today(june17, 2013) reliance customer care told me that you have to submit your documents again but only your blood related. This is not make any sense. firstly they have to inform me before two days that your proof has been rejected for any issue. please submit your proof. and after that when i discuss this issue, then they must be told to submit the documents of blood related, so that i can start my personal number as soon as possible with little bit difficulty. This is my personnal number and i am businessman, which i have to face many problems. and i have to face many losses also. i request to you Take Action Immidately on this company(Reliance Telecommunication) as soon as possible. and start my number also. I will be very Thankfull to you. My alternate number is [protected]

THANK YOU

Sir,
My mobile no is ported from Reliance CDMA to BSNL , after successful porting lot of SMS received from Reliance for recharge ., This is too cruel and making disturbances. So request you to close this issue and collect penalty from reliance against disturbing customers
Mob no is [protected]
Please do the needful

Regards
Aneesh [protected]

My mobile no.is [protected]. I have a SMS pack activated on my Mobile. I have requested many times to deactivated through SMS and calling Customer Care. Every time they deactivate on my request but it is activated again without my request. I called several times to Customer care, but I didn't get any satisfactory answer. Even I mailed to their Customer care, they didn't replied to it. Even when I call Customer care they cut the phone with completing my call. I am frustrated from it now. Can you help ?

As per the captioned and per several ensuing complaints I wish to bring to your kind attention the appalling state of affairs with regard to the services provided by Reliance Communication.

1) First my Telephone Line 0223066.... has been down since early May 2013

2) Despite several calls to customer care, I continue to receive several false promises from the helpless Agents who lack the empowerment to keep the consumer happy.

3) After the 5th call almost 1 month later, I called and discovered that there is a line fault

4) Few days later a lady called from a 391... Number inquiring if the line was working

5) All this time the agents have been promising a full waiver

6) In the middle of June I receive a call from an agent asking me to pay my bill. I asked "for what," and he said "pay first and then we will send an a service agent to your house". (This is the standard of service a regular paying customer receives). The only reason I did not pay is because I was told that if the line is not working you will get a waiver.

7) Despite having a dead line, I spoke to agent Deepak Singh who said that if I pay he will send a technician home. I paid in five minutes because the sum was a measly Rs.420

8) No technician or agent has called me since.



Moral of the Story: The best department in Reliance is the bill collection department. They are fast, efficient and even threaten loyal customers.



Reliance needs to get its act together and provide some world class service to loyal and honest customers.



Please assist in remedying this persistent problem from a corporate giant that continues to grow in leaps and bounds



Best Regards!


Dominic

It is a matter o[censored]tter disgrace, that reliance has caused me trouble second time in past a month.
This time
On 11th June, 2013 Rs-26 were deducted from my account for auto renewal of message pack and then refunded on the same date.
On 12th June, 2013 Rs-26 were again deducted from my account for auto renewal of message pack but unfortunately it was never refunded!
On 13th June, 2013 Rs-26 were again deducted from my account for auto renewal of message pack, which was successfully renewed.
Despite of logging a complain on 13th June itself my balance wasn't restored!
Calling your customer services has caused me nothing but disgrace as now on 15th June, 2013, your customer service executive was being impolite and improper and kept asking for my personal details on denying to which he said due to some technical mistake he can’t help me and asked me to call after some time.
I want my balance (Rs 26) to be restored immediately on my number [protected]
And kindly appoint a few decent customer care executives at work.

Today I brought a paper recharge coupon for my Reliance GSM number [protected] and accidentally wiped out some numbers on it while scratching to reveal the pin.I was trying to get my pin correct and then reliance barred me from recharging .Whenever i try to recharge,it tells me that i have been barred from the service.kindly fix this problem as soon as possible so that i can continue using my reliance sim.
Sheela Meena

I am using Reliance Net-connect broadband for last 5 months and it worked fine for just 3 months and after that i started facing network problems.There is continous network ups & downs with zero speed. I raised several complaints about this to customer care but they were not able to solve this issue till now. When i approached the dealer from where i bought this device he told me to submit him a complaint no with my address so that he could do something but don`t know why your cc did`t accept my complaint they just say that there is network updation going on but this problem doesn't finishes So i request u to look after this and provide me a complain no.
I am expecting some sincere reply from your end as soon as possible.

Details for your ready reference:

Name: Trikamdas Bhanushali
Address: Plot no -1603,Opp Umiya Saw Mill,III rd Phase,G.I.D.C Ind Estate,Umbergaon
Mobile # [protected]
Reliance Broadband net-connect number – [protected]
Mail ID : [protected]@gmail.com

I have applied for a broadband connection on May 15th. So far no response is received from you. I have called to the customer care multiple times. It is very frustrating not to receive any info from reliance. Please show some responsability and some dedication towards your work.
Name: Nagarjuna Reddy
Contact number: [protected]
Connection CAF number: [protected]

Reliance Agent Name: T.Shankar
Contact number of Agent: [protected]
Amount paid: 1150rs

dear sir/ madam, I recharged with 160. On 13/06/2013 and with 50 on 14/06/2016. But I did not get balance for both recharges. I talked to customer care many times from different numbers but they did not resolved the problem. One of the customer care executive told me that me balance will not be refunded untill I recharge his personal no. With. 25. It us irritating. I want to put an FIR against rcom

Dear Sir/Madam,
I'm severely depressed by the stupid & worse actions of RCOM!
I'm asking the RCOM Customer Care people to cancel my connection since October 2012 & it has not yet cancelled upto now.
I have called them a many times about this i.e;s to cancel my broadband connection but every time the reply I get is "It is being Processed" or "You are not available when we call for the Cancellation"
Upto now I have wasted a lot of my time & money calling the Reliance care & going to Reliance Outlet.
I just want to ask the Reliance Executives that How many Years it would take to cancel my Reliance Broadband+ Connection.
If it was a prepaid Connection better I 'd have thrown it away a few years back
By my bad luck it was a postpaid connection & I've paid more than Rs2000/- without using anything
I was completely vexed by their attitude
I have all the bills and some complaint numbers that I got when I called the customer care executives.
So here by I request you to show me a way to get free from this Service.
If possible I want to file a case against Reliance for being a big headache for me from the past 7 months.
I hope I'll have a quick & satisfactory reply...!
I'm also available on [protected]@gmail.com
Thanq!!!
-Sashank!

Respected Sir/Madam

I had taken a post paid connection from your network ‘RELIANCE CDMA’ in the year 2002 and was given Mobile No.[protected] but suddenly from 10th june 2013 onwards, it has stopped working, neither incoming nor outgoing can be done. Even though my bills are all duly paid.my latest bill paid receipt no. S[protected] OTC Code : 03015 by credit card and amount is 6193/- I immediately contact web world at Jagatpuri, Delhi who intimated that my mobile number is terminate from database and they suggested Mr.Munsi Iqbal posted at Reliance office, Preet Vihar Near woodland showroom Delhi to whom I also contacted and informed about my problem Till date, no action or step has been intiated from Reliance Company to restore my mobile number back. Please help me as day by day Bcoz I am suffering loss. Resident of House No.1/4649 A2C street no 10 New modern shahdara Delhi 110032 Alternate Mobile No.[protected]

Thank you for your time and consideration.

Hello,I am Umesh Dadhich from Ajmer Rajasthan .I want to lodge a complaint against Reliance GSM Mobile Services Rajasthan. Yesterday evening I had done a recharge of rs. 200. on my daughter's phone number [protected]. Today without any information they have deducted around 75 rs. from the main balance. There is previous history of Reliance cutting the balance without any reason for many of my friends phone numbers and they always warn me not to do any recharge of a big amount to avoid unwanted balance cut by Reliance. I hope the concerned authorities will look into the matter and solve it by refunding the deducted amount as soon as possible. Hoping for a swift action. Thanks.

i recharged with 72 rs......but the benefits doesnt given to me...only a msg comes as u r successfully recharged with amount .01 rs....amount payable is rs. 72.....but they said later there is not any offer like this existed....so if offer is not existed then why recharge get done....!!!

I ABHIMANYU SINGH RECHARGE MY MOB NO. [protected] AMOUNT RS 116. ON LINE THROUGH MY AXIS BANK DEBIT CARD ON 08 APR 2013 AT 1405 HRS FOR GPRS SERVICE . AMOUNT WAS DEBITED THROUGH MY BANK ACCOUNT. BUT SAID AMOUNT WAS NOT CREDITED TO PRE-PAID PHONE ACCOUNT. ON QUERY FROM CUSTOMER CARE,IT WAS TOLD THAT RS 116 WAS NOT IN PLAN IN MY STATE .SO I WILL GET MY AMOUNT REFUNDED. IT IS MORE THAN 2 MONTHS I HAD NOT GOT MY REFUND. REQUESTING YOU TO LOOK INTO THIS MATTER. ANNEXING ON LINE RECHARGE RECEIEPT NO. AMIR34270442 TRANSACTION REFERENCE NO.36693001