Reliance Communications Complaints & Reviews

Again Without my knowledge the reliance communication automatically activated some services in my number [protected] ,. For that services it deducted Rs 30-30 two times from my balance & also for some other services. which i never activated or used, It is not the first time. Always same incident occurs by the reliance communication...

Respected sir,


I am deepak mishra, i have used reliance gsm sim , i have recharge on my mobile rupees 299/- on date 19-5-13 , they are giving 6000 Min of local R to reliance, but today when i am calling by my another reliance mobile then they are show insufficient balance.

Kindly sir plz concern my problem.


deepak mishra
[protected]

I am a user of reliance broadband. My userId is[protected]. I want to terminate my connection and requested for the same by calling customer care on 17/05/2013 and request ID is[protected]. On 18/05/2013 someone named PULA called me around 1:50pm afternoon from reliance regarding the termination. She told me she will change my bill plan from Rs549 to Rs99 rental and I am agree with her. She has raised a request regarding plan change(Request ID[protected] and assured me the plan will change within 48 hours. But, the plan has not changed yet(though 24*6 =144 hrs has gone). I called Customer care on 20/05/2013 at 3:00pm(After 48 hrs from raising the request no[protected] and they informed me that they will not able to change the plan. For that reason, I have raised another termination request(Request no is[protected]. But, this time 20/05/2013(after 3 days) the same person PUJA has called me and trying to convince me that they will change the plan within 12:00pm of 23/05/2013 and this time she assured me that she will give me the updates regarding this on 23/05/2013 itself. But, as usual there is no updates from reliance and as I told earlier the plan has not changed yet. I have already pay 2 months bill to reliance in the process of change my bill plan from Rs549 to Rs99 rental. That's a separate issue and i want to discuss it separately.

So, whole the process is going on delay and reliance is responsible for this. Why could I pay bill for the delay of reliance. So, I request you please terminate my connection otherwise I am not going to pay bill for this time period.

sir i the undersigned wish to bring some few lines to your kind notice and perusal as my self pradeep sura who was your customer of reliance want to express my agony stating that after the closure of my broad band net connect one year ago your representatives are raising the bills and asking me to pay the amount where i have closed the acount a year ago ,,, relaince service no is:[protected] ...
please look into this matter and fix the problem i have been vexed a lot with the relaince services and closed the account a year ago and your representatives are opening the freezed accounts and calling us to pay that charges it is not at all fair i hope you understand my concern and iam requesting you kindly look into the issue now ....../.
your representatives are bugging several customers i am getting callsfrom [protected] several times from relaince
i have been conveying the same message to your representatives but they are not fixing the problem ....
if this issue is not fixed i will for certainly approach the higher officials for fixing this problem
thank u i[censored] do the needfull in not activating the deactivated or freezed accounts sir and raising bills and bugging customers

I am a reliance prepaid customer from kerala. Here is my number: [protected]. The problem is here that the reliance charge me 3 rs. on daily basis for VAS USSD service. But I never activate any service or this type. I have discussed with customer care for more the 3 times but till I am facing the same problem, your customer care service is un skilled and they don’t know what is the exact problem. I have lost nearly about more than 6 rs because of this. Please help me. Please get me rid of this type of charge.please solve this problem immediately as soon as possible.

Sir I was having a caller tune-Hurray hurray holi holi day in my reliance mobile phone for the past many yrs.it was suddenly withdrawn by the service p rovider.i wud like to get it restored, or I wish to have a purely instrumental Boney M orABBAtune.my pnhone number is +[protected].plse do this

We took the reliance broadband connection just 2 months back. At the time of taking connection reliance representative told us that you can disconnect the the phone connection after 1 months ( as we have required only internet connection not the landline connection).

Then after 1 month we raised the complaint to disconnect the phone connection. Then reliance representative call us and she was insisting us to use the phone connection as well by advicing us some phone plans. But we told her that please disconnect the phone connect we are not using the phone.

Then after some day when we were trying to conncet to internet we get to know that its not working any more. We raised the two / three complaint and called there representative many time. Now they are saying that your connection is disconnected . If you want to use internet apply for new connection and pay the money that is required for initial installation.

It is not mistake from our side. they don't have any written or oral communication from our us to disconnnect the internet( They didn't even inform us while disconnection the internet connection.

Please help us in order to resolve this issue now.

I had purchased a sim card from retailer in ambernath, and I had submitted my driving licence as a proof, this is my no.[protected] this no which I am using atleast for 6 years now I want convert into billing web world saying this no doesn't belong to me the no belong in name of parlad seth now ii am facing problem using this number, and company is telling we can't do anything , and were is my docment which I have submitted for taking a sim card now I am ready to give all the doucment to convert in billing for this no.

Dear Sir,

Mysel[censored]rgently need to deactivate sms72 pack, i don't know what type of sms pack its. From last to 02 months i treid to call customer care *333 & 198 to need help to deactivate the sms pack but each time i got reply like "sabhi customer care executive abhi dusri line pe vyast hai".

However, by the help of frnds when i treid to sms for deactivation of sms pack to 53739. i got replies as mentioned below:
1. "Dear subscriber, your request could not be proceeded. Please try again. We regret the inconvenience." - DACT SMS72
2. "No default configured". - DEACT SMS72

Regards,
Anikeat Srivastava

I am using reliance CDMA sim card & my SMS pack is auto renewed but now i am unable to use SMS service, so i called to reliance customer care, launched complain with request no.[protected] & they told me that your service will be activated within 24 hours, after 24 hours again i called to customer care, i asked how much time it will taek so they told that few hours, but now its 4 days, now i am calling to costumer care but my call is put on computer instruction mode & call is being cut after completion of instruction.
my no. is [protected],

From,
Ayan Bhattacharya
454 Sarat Chatterjee road
Howrah-711103
Mob-[protected]
Landline[protected]


Respected sir,
I had been using reliance prepaid number [protected] since 2005. On 25.3.2013 I got a call from reliance and the person told me that they have designed a unique plan for me where if I pay a monthly rental of Rs.199, I will get 600 minutes talktime on other mobile, 400 sms and reliance to reliance free for lifetime. I agreed and as per my request my account was transferred to postpaid on 28.3.2013. after about 10 days when I called up reliance customer care to enquire about my plan it came to my knowledge that an additional pack of Rs.99 was activated in my account without my consent. Further I also came to know that no such provision for reliance to reliance free is available under the Rs.199 plan. Therefore I may assume that the person who called me to transfer my account to postpaid intentionally misguided me for his personal benefit.
Finally, the bill for the period 28.3.2013-22.4.2013 that was served to me is totally absurd, false and misleading. I have doubt about the academic qualification and honesty of the employees by whom this bill was prepared. The discounted units on local and STD sms provided to me for the period is 284(shown on page no 4 of the bill), where the consumed units is 205, therefore inspite of my free usage on sms not being fully utilized, a non discounted usage charge of Rs.97 was applied to my bill.
I am totally dissatisfied with the whole experience and I have permanently closed down my number.
I have made all necessary payment . This is violation of the Consumer Protection Act,1986. Therefore i request you to look after the matter.

Thanking you.

Yours faithfully
Ayan Bhattacharya.

I am Ashiwn and my service ID is :[protected], Account Name: TS Revanna

There was no service from[protected] to[protected]
[protected] [protected]closed on[protected] without resolving the issue)
[protected] [protected]closed on[protected] without resolving the issue)
[protected] Called for enquiring about the complaint and said it as closed and requested to re-register complaint but the responder said as there is system network error said to call after
some time and register the complaint.
[protected] [protected]closed on same day without resolving the issue)
[protected] [protected]closed on again without resolving the issue)
[protected] [protected]Finally got connection on[protected]

The technicians were closing the complaints without resolving the issue and even didnt call me before closing it to confirm. I was everyday made to register a new complaint. I finally got connection on[protected]. I requested waiver for above mentioned periods but got waiver for only 19-03 to 27-03 as the complaint was resolved more than 3 days. Rest of the days when i called and enquired they said its not more than 3 days a complaint has been resolved so no waiver. This is and unfair billing policies. I was made to pay for rest 5 days from my pocket (23-03 to 28-03). Is this fair?

Regards
Ashiwn

Hi I am Manmohan. & My mobile no [protected]. on 20- May-2013 reliance deduct Rs 40 from my account and when i call them the says that this balance deducted for internet usage but on that time i have also 27 MB data. And they write complaint but still they not giving any response. My complaint no is[protected].

I am using a reliance number ([protected]) as postpaid service since january 2013. My plan is of 599 rs rental. In the 11 may 3013 cycle of my bill wrong bill is generated and i am asked to pay 1908 Rs as the outstanding amount. The cause for the wrong billing amount is as they said that i have used internet worth 1000 Rs on my phone which is absolutely wrong cause i haven't used internet with my reliance number at all. I filed a complain for it in reliance customer support with complain number[protected] on 19-May-2013 and was promised to be resolved within two days. They responded via msg telling me that complain has been resolved and the bill generated is absolutely correct. since I was unsatisfied so i asked them to send me the details of my internet usage as a proof of generating sucha high amount of bill and filed a complain again with number[protected]. I also asked them to take a feedback that i am upfront rejecting to pay such wrong charges.They have barred my number due to which i can't continue with the services provided by them and its causing me a lot of issues to deal within day to day life. I can't make calls to people i took this connection to talk to and several other issues related to it. Since i dint get any justified response from their end so i request you to please look into the matter and take needful steps to resolve my problem.

5/22/2013 12:09 PM
my dear customer care friends , its been 12 days & none of your personal has called me regarding the installation of reliance broadband.


deep shah
[protected]


From: [protected]@relianceada.com
Sent: Tuesday, May 21, 2013 3:14 PM
To: Deep Shah
Subject: RE:'Reliance=[protected]' Re: RE: Reference to your mail

Dear Mr. Shah,

This is with reference to your e-mail dated May 20, 2013 for your Customer Application Form [protected], regarding pending installation.

We have taken up your complaint and forwarded the same to our concerned team. They will look into this matter and do the needful at the earliest.

Be assured that we will do our best to assist you with your concern.

We regret for the unpleasant experience faced by you.

Thank you for choosing Reliance.

Regards,

Amol Gonbare
Officer - Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us through any of the following means:

• Phone:[protected] from any phone (Toll free) or,
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Deep Shah ([protected]@live.in)
Date: Monday, May 20, 2013 04:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference to your mail

To my above reference number I havent been still satisfied with your service the technician is saying that my work order is still not been made ... what the hell are you upto. I have paid cheque 10 days before and my work order is still not been prepared.

either u give my Cheque back or install the broadband within 24hrs or else I will go for the consumer grievances form.

deep shah
[protected]

From: [protected]@relianceada.com
Sent: Saturday, May 18, 2013 4:29 PM
To: Deep Shah
Subject: RE:'Reliance=[protected]' Reference to your mail

Dear Deep,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding service issue.

We regret for the inconvenience caused in this regard.

Please note that, we have sent your communication to [protected]@relianceada.com, Customer Care unit of Broadband for further assistance and the team will respond to your query shortly.

For any queries pertaining to Broadband, you may also dial[protected]toll free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Thank you for choosing Reliance, India's No.1 Network.

Warm regards,

Mohan M
Officer - Customer Care
Reliance Communications Limited.


-----Original Message-----
From: Deep Shah ([protected]@live.in)
Date: Saturday, May 18, 2013 11:12 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: no installation

Hi,

I m deep shah from Ahmadabad I have purchased the reliance communication’s internet broadband plan i.e. Thunder 549 on 11.05.2013.
I have paid the amount of 3762 via Cheque of Kotak Mahindra bank Cheque no 000224.
My CAF No. is [protected].
Till date any of your technician hasn’t visited my place for installation, neither the person who came to my office for filling up the form & collecting the cheque is picking up the call of mine & he told that the technician will be at my place in 48 hrs.
His name is Nayan & his mobile no is +91-[protected].

Kindly look into this matter in urgent as I am in need of internet.

Deep Shah
+91-[protected]

it happened TO ME YESTERDAY
THIS IS SO BAD ON COMPANY'S BEHALF.
HOW CAN THEY DO SUCH A THING.
I SUBSCRIBED TO = MY COLLEGE PLAN Rs 16
I GOT A CONFIRMATION MESSAGE ASWELL
AND THEN MY BALANCE WAS DEDUCTED ON USAGE OF WHATS APP
WHEREAS ON ONE HAND THE PLAN SAYS FREE WHATSAPP AND FACEBOOK USAGE ON OTHER HAND BALANCE WAS DEDUCTED FORM MY ACCOUNT
IT IS A LOOPHOLE!!!!
SHAME ON RELIANCE'S LOOPHOLES!!!
DO YOU EXPECT THE CUSTOMER TO NAG AND COMPLAIN EVERY TIME THEY SUBSCRIBE TO A NEW PLAN!!!!

Reliance came up with a new Whatsapp pack of Rs.16 for which I received several messages. I called up the customer care to enquire about the pack and was told that no further charge would be deducted beyond 16. I reconfirmed once again by calling them up later. And when I registered, I found that after every login to Whatsapp, my balance came down each time. I do not understand this ambiguity with the plan structure and customer care services.

Hi,
My name is Daksha Ashok Tolia and i have a reliance number since last 7-8 years.
I wish to port out to another service provider as they offering better price and also the network connectivity is better at the place I reside
I have sent portability request not once or twice but 4 times and each time these horrible reliance people obstruct the portability

The customer care is absolutely hopeless. Have made several calls to them but none of the dumb staff have answers,. All they do is transfer calls internally. And all the efforts in vain. The portability lapses in 14 days and begins the procedure again. My first request was sent in Feb and till date I am stuck with the inefficient reliance number

My suggestion to people don’t use reliance network and if you do never take the efforts of porting out

If any of the unfriendly reliance guys are listening please call me on my number and sort this out ASAP

Dear Sir / Madam,

This is stated to inform you that myself ARNAB KHAN, a Reliance Broadnet subscriber (Subscriber ID :[protected], CAN No :[protected], located in Howrah, West Bengal) have been using Reliance Broadnet since February, 2013 and have been constantly facing slow speed problem since day one.

I have been using the 4 mbps unlimited plan (Rental Rs. 1099/- per month) from day one. As per my plan I should get a download speed of around 400 - 500 kbps (as I am using 4 mbps plan), but I always get a download speed of around 100 kbps.

I have raised the complains for the same several times, but problem never gets resolved. Everytime the problem ticket gets closed without any resolution and without notifying to me.

Please do consider this as high priority and resolve the slow speed problem as soon as possible (as I have been facing this problem for a long time).

Hi My Name is Jaiganesh I am from Chennai, few month back I used reliance broad band, I paid advance payment option 1000 rupees one day it’s not working I raised request for reliance customer care, first time they close the request said issue has been resolved by server side, but it’s not resolved not even working again I call customer care department and gave request they said issue resolved I informed its now resolved please re-open the case they no option for re-open we will open new case, then I raise new request and I said don’t closed without my confirmation again they closed state issue has been resolved server side, like that I raise 4 or 5 request, finally I escalate some higher department that time, they send local service engineer, engineer said wire is break some person not allow to lying their building they said its happened when I raise first request, that time they said you need to pay for that they cancelled the connection, but today I am receiving call from Delhi legal in need to come Delhi and treating me, but I am not received any legal notice this not correct way to talk like this my very stressed because of this, can you some to help on this I am not even use the connection I already paid one month bill without using the connection.

Bill Account Number: [protected]
Can you someone please help on this. Treating