Reliance Data Card — Reliance Netconnect speed problem from day one

ektamona

from Mumbai, Maharashtra

Address:

Delhi

Dated:16/01/2012

Respected sir,
My Reliance Netconnect Broadband+ Postpaid Connection no: [protected], purchased on 27 April 2011 and to my surprise it stopped working on 3 day of purchase. After complaints to customer care i was told to take this to nearest service center for repairing where it was kept for 9 days and was told will be automatically activated in 2-3 hours, on bringing it home I tried to connect it showed me as deactivated. Again on my repeated request I was told that activation takes 24 hrs. Next day was the same as previous on calling customer care the instrument was activated and there was another problem was waiting for me was the speed issue. I again started calling customer care for speed issue. After one month on 29th May 2011 night I got a call from Reliance communication Mumbai office and was told that speed issue will be sorted in the month of September. On 10th June 2011 I sent my complaint mail to Nodal Officer Mr. Anuj Bahuguna stating the whole issue but there was no response mail or call from their side so I forgot the issue. On 19th July I got a call from Ms. Shakti Seth of Krishna services Delhi for the complaint and I told her the complete matter and I was asked to forward her mail of complaint which I sent to Mr. Anuj Bahuguna so I did sent mail copy to her also but there was no communication from her side and was left with no choice to forget this matter once again.

Again in the month of September I got a call from the Reliance dealer that my speed issue has been resolved along with settlement of my previous bill to Rs.900/- and told if from now onwards if my speed problem persists then I should not pay my bill I agreed which I paid happily so my card was connected next day and worked fine for 3-4 days but the same speed problem persisted after that. After that I again started complain but no heed was paid to my complaint and Again I discontinued the data card without any choice.

After that I stared receiving calls for payment from customer care I told them clearly that please resolve my complaint only then I will clear my dues because when I was complaining there was no one to help me for my complaint.

Now today I got a call from police station that an FIR will be registered against me if I don’t pay the bill and was not ready to listen to my complaint.

In spite being a consumer I should have filed a complaint after being harassed so much but I left it for just a matter of Rs.1500/-

I sincerely wanted to use the data card that’s why I spent my hard earned money on it not just for fun.

So now I request please solve my problem and help me out of this matter once for all.
Satinder P Bhalla

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Comments

deepinder singh

from Kollam, Kerala

Reliance netconnect data card — data card networking company does not listen to grievances

respected sir
we bought reliance net conectdatacard for Rs.2200 with bill .when we conect it with computer it shows error
1.RPC SERVER NOT CONNECTED.
2.SOMETIMES SHOWS ERROR ;REMOTE COMPUTER DID NOT RESPOND
ONR MDN NO. IS [protected].
DATA CARD NEVER CONNECTS.
WE BOUGHT MANY TIMES THIS TO THE NOTICE OF COMPANY via telephone & EMAIL but they did not take any action.
sir please see to it.

sachin_jain3

from Gurgaon, Haryana

Reliance netconnect data card — No connectivity

I have bought a reliance netconnect datacard (datacard no [protected]) in the first week of April. The company representatives promised that the network coverage in my locality is great and there will be no connectivity / speed issues. But from the day i have got this connection I have seen that there is hardly any coverage at my locality. I only get zero to two bars in the network signal. Also there is a frequent disconnection. Even when connected the speed is very slow. I have logged a complaint with reliance (complaint no[protected] on date Apr 16 2010. But reliance has not done anything for the complaint. I want reliance to either provide the promised Quality of Service or refund the money paid while purchasing the data card.

thanks,
Sachin

aamirshaadalam

from Noida, Uttar Pradesh

Reliance Netconnect — not got the data and speed promised

I took the high speed unlimited plan of reliance netconnect+ in which the webworld guys told:
upto 5GB o[censored]sage my speed will be 3mbps and after that it will come down to 144kbps.
But most of the time the speed is somewhere between 0-50 kbps instead of 3mbps and after I used 1.9 GB of data, I got a message from the reliance guys stating that my 5GB usage is over and now I will get a speed of 144kbps which actually is somewhere between 0-10 kbps.
I still didn't understand that when my connection log is showing the data usage for the month as 1.9GB how come the reliance guys say that my quota of 5Gb is complete.

I am writing this to provide the correct information to the people who plan to buy reliance netconnect+ so that they don't get cheated as me.

aamirshaadalam

from Noida, Uttar Pradesh

It seems that the only thing the reliance guys are good at is fooling the customers. As per the above complaint, They messaged me asking for my contact number and I replied with my contact number but I never received a call from their side.
Also, they never asked for my MDN number. I wonder how did they escalate my problem and how will they keep track of the complaint without MDN number.

The only thing which is clear from this that they just want to show that they are concerned and working while the fact is the other way round.

I had paid three months advanced rental and now, even if I want to disconnect the data card, the webworld guys are not ready to return my money.

I think I should go to the consumer court.
Request your suggestions on the same.