Reliance Communications Complaints & Reviews

Dear Sir,
I am highly frustrated by reliance cdma service provider.From past 1 month it is activating unwanted and useless services on my mobile again and again.It started from 31st December, when reliance has activated caller tone on my mobile without my permission and charged me 5rs forcefully. After that it became a game for Reliance to harass me almost daily. I am highly frustrated this time. Each and every time i get a call and mail from reliance that this thing will not happen in future but the same thing is repeated again and again.From past few days i have to call to reliance customer care every day and ask them to not to forcefully activate service on my mobile. It happened so many time. on the mid night of 24th january 2012, Reliance has activated caller tone on my mobile without my permission and charged me 15rs forcefully. Bt this time they had also blocked my number([protected]) from calling reliance customer care. Sir i am now really very frustrated as my much of the time is wasted by calling reliance customer care each and every day as they are again and again repeating the same mistake.Fot this purpose i also activated the do not disturb service but still they are not stopping their ways to fool and unlawful acts of deducting balance by activating unwanted services. I am feeling me very hopeless because Reliance has blocked my phone number. Sir, this time i want my refund of 15rs as well as 1000rs for mentally harassing me again and again.. Reliance actually needs to be fired from your office.

SUMIT SUMAN
PHONE NO- [protected]

Hi,

I recharged my mobile [protected] through online(rechargeitnow.com) on 24th Jan 2012, night 10.30, for 210 Rs. However, no talktime was added to my mobile number. When I called up the customer care, they said that there is no denomination of 210 Rs and that 210 Rs is totally gone. If there is no such denomination, why they deduct this amount. They should have blocked this from happening. Please help me to get my money back.

Regards,
Raj

Dear Sir,

With Reference to the attached bill of my mobile for the period 14-12-11 to 13-01-12, I wanted to tell you that inspite of a long and premium relationship with Reliance India Mobile , some calls are been charged at a high cost of Rs. 550 per minute and also the same is not been rectified even after repeated reminders either through by personal contact or by telephonic contact.
I have also lodged a complaintregarding the same on 6th of january with the service request no. 16956284, it was told that the problem would be solved within next 48 hrs, But the same is still not solved.
Since my phone was temporary disconnected at that time and my business was highly affected due to this, I went to the Web World at Silver Square in Bikaner (Rajasthan) on 11th of january , they again told that it will be rectified in the next 48 hrs but there was no response for it and the problem still stands the same.
Infact your representatives at the webworld in Bikaner don't want to solve the matter, Every time I visit there, they are telling that it would be rectified within next 48 hours . Even the most Seniorist Person their is saying the same. But there is no solution to the problem even after next 48 hours.
I have also made a service request on http://myservices.relianceada.com , the service request no.[protected] &[protected] both showing the status as solving.
I have even talked to your customer care representatives several times, everytime they say that wait for 2-3 days the problem will be rectified.
And again and again these 2-3 days have added up and came to 20 days and my business has affected a lot due to this, none of my clients can contact on my mobile and also i am suffering a huge loss of big contracts form them.
So I request you to Plz solve this problem within next 1 day or I should go to the consumer court and start other legal procedures.


--
Thanks & Regards,
Vishwas Surana
+91 [protected]

I had taken broadband connection from reliance communications. At that time I used to live in rented flat in Pashan. Later on I moved to my own flat in Balewadi and asked Reliance communications to transfer the connection to new flat so that I can continue using same connection. They said they could not give wireline connection in Balewadi then but would definitely give once their wireline connection is available in Balewadi. So I waited for them to give me connection. After few months their executive called me and asked for the pending payment. I narrated him about the past communication and he said ok.
But suddenly last month I got a call from some person in Delhi who said he was from Delhi High Court and asked me to present in the court for the case that was logged by Reliance communication. He had details about the broadband connection like my past address, broadband account number etc. So I believed him and paid the dues to avoid court cases. Later I realized that the person was from Reliance communications and the company used fraud methods to recover money for the period when I in fact did not use connection.
I have used broadband connections from different companies like Airtel, Tata and Tikona. But after this experience with reliance, I would say that reliance is the worst service provider I have ever seen in my life, in fact worst company I have ever taken service from. In my opinion this payment issue could have been solved amicably.

Hi,
I am the new Reliance GSM customer. My reliance number is [protected]; I converted my Docomo GSM number to Reliance GSM by MNP.
At the time of purchasing the SIM, company charged Rs. 100 (only for sim card) and the representative informed that I will get 300 MB 3g data for usage and some talk time and messages complimentary after 5 days when the SIM will be activated. As informed the services started on the 6th day, but I got talk time, messages or 300 mb 3g data as promised by the Retailer.
When I tried customer care, one has asked me to call to other and other informed to call on the first i.e. *333 customer care instructed me to call on 198 and 198 to *333. After long time one representative informed that I will get the services (as informed) within 24 hours. So I wait for one day and next day I visited the Reliance Web world from where I purchased the SIM and provided the documents as I got no balance or data after 24 hours.
In the reliance web world I was informed that I have to wait for 48 hours or I may recharge my own with any top-up till I get the promised data and talk time.
Next day I recharged my mobile number with Rs. 25/- online using reliance website (as I registered my number on the website). With the recharge of Rs. 25/-, I got the balance of Rs. 19.67/- as main balance. I used the SIM in my handset and connected to my Laptop just check the internet speed. While checking the speed at "speedtest.in", it took long time, so I disconnected the handset and checked the balance which became Rs. 0/-.
I was unable to contact to customer care as there was zero balance in account and *333 is chargeable toll free number. So I called 198 which takes only complaint (no inquiry) in the night, where the representative informed me that I have to wait for 2 hours because the system/server is down. When I called after 2 hours, again I got the same information that server is down, please call after 2 hours. After all this when I got no solution I called in the morning and filed the complaint. Because nobody was ready to give me the information that why and how my balance was deducted. In three calls to customer care one has informed that I used the internet for which the balance is deducted. When I asked that how much internet use I made and how it is charged. So he informed that I was charged as per 10kb/10paisa basis. So I asked please provide me the information that how much internet I used for which you charged Rs. 19/- where he provided no information.
Also the details are not available on website as I checked my account online.
Therefore filing this complaint against Reliance for the harassment and breach of promise and deducting the balance.
With this complaint I request Reliance to please rectify the things and provide the promised data. Talk time, messages along with the internet details that I used / if not proper, revert the balance.
Also pay Rs. 1000/- as penalty for this harassment and not providing the proper services.
Failing to pay the penalty may attract the physical complaint in the court for which the cost and other related fees will be borne by Reliance. Please note.
Thanks in advance.
Regards,
Raju Pathan

I am A customer of reliance india. I have activated DND service on my number but i get daily calls and SMS from relaince. I have also raised a complaint on this but all in vain .could you please help me on this.

Ish Narang
[protected]

I had surrender my (Tariff Plan Name- FW600) phone no. 3201560 on 07/03/2011 alongwith full & final payment and requested for return my Security and Balance Excess Payment e.i. approx. 1100/-. After that i am several time visited wordweb center " KANPUR TELECOM " fazalganj, Kanpur and Civil lines office too. but still today i have not received my refund. I can`t understand who is the higher authority to solve my problem. Anyone can help me.
Mahesh Kumar Bhatia
Kanpur-208012

RESPECTED SIR
EVERY TIME RECHARGE MY SIM WITH 99 RUPEE VOUCHER .RELIANCE SERVICES ACTIVATE 30 DAY CALLER TUNE SUBSCRIPTION.
I AM REALLY FED UP OF THIS.WHEN I LODGE COMPLAINT ON CUSTOMER CARE THEY TOLD ME THAT I WAS SENDING THE ACTIVATION MESSAGE FOR CALLER TUNE .I TOLD THEM I HAVEN'T DO THIS.BUT STILL THEY ARE UNABLE TO RESOLVE THIS ISSUE.
MY NUMBER IS [protected].SIM IS ON THE NAME OF PIYUSH YADAV.

This is in reference to our reliance land line no. [protected] that the STD service is barred after bill payment.
As the due date of bill payment was 09.01.2012, We paid the bill on 06.01.2012 through cheque no.192816 of Axis Bank vide receipt no.058569 dated 06.01.2012 at Daksh Communication.
Why you people have barred my STD service as i have made the payment before due date.
please activate my service at the earliest.

I am holding an account with Reliance Broadband(Wired) Internet service(Customer ID[protected] in Pune. I have a plan WICC600KB which is of 600 kbps with monthly rental of 715Rs(including service tax). Its an unlimited plan where I only need to pay a constant amount per month and I can download as much as I want..

I have been facing lot of issues with Reliance department, some time for Internet not working or some or the another. This issue is regarding Plan change without intimating.

I received an SMS stating that I am pending to pay 3389.94 on 20th Jan,2012. According to my plan I paid all my dues. I called customer care to confirm what is this sms about? They said that according to plan WICMA99CB( 1 mbps plan with monthly rental of 99Rs and download limit of 200mbps) I have crossed my download limit. If I cross this limit I will be charged for every mbps downloaded.

I told them that my plan is WICC600KB which only cost 715Rs and not WICMA99CB, so they said that they have changed the plan as per my request. I told them that I have never raised any request to upgrade and asked them to check the system and tell me when did I placed the same. So they checked but they could not find any request, they said that they wont be able to help me on this and hence I have to drop a mail to Customer care department ([protected]@relianceada.com;[protected]@relianceada.com).

So I dropped a mail( ref no:[protected], but they only replied that they have changed the plan but based on what reference they did not disclose. Every time I have explained them in detail, that I have never raised any request neither via an mail or via a call but they are not replying me based on what reference they did the same.

Every time I call the customer care department to know why they changed, every time I receive different reasons. Once I called and they said that they changed the plan because my plan was closed and its no more available in their packages. I told them still before changing they should have called me to inform regarding the change. How would I know that I holding limited download plan and I should not cross 200 Mbps. 2ndTime they said that I have dropped a request via mail, I also told them to reply me with that mail, but they said that don't have access to mails. Neither the customer care interacting via mail did not provide me a copy of the mail.

Because my download credit limit have crossed,they have asked me too pay over 3389.94.

Since I didn't get proper response via mail so I forced the customer care to open a complain(complain ref no :[protected] to waive off the amount which I am not liable to pay, its status is in pending.

I request you to please help me on this, for the moment your the only best hope.


Regards
Bajrangilal
[protected]

Hi Sir/ Madam. I'm 19 yr old engineering student using "Reliance Communications" for mobile Communication. I activated my Rs. 94 netconnect plan worth 3GB (validity 30 days) on 29th December, 2011 (at 12.44 pm) which is valid upto 28th January , 2012 (Number: MBBP94_2G). On this Reliance awarded me special talktime of Rs.20 as promotional offer which is also valid upto 29th January, 2012.They credited my account with tis 20 rupees. On the same day I recharged Rs. 10 (talktime of Rs.6) at 4.49pm.
(1)Then the problem started very next day as I found the data speed as low as 1 kBps & as high as only 4.02 kBps. This is very slow speed on 3G as well as on HSDPA. Apart from this the Bigger issue was the downloading is not possible for an application over 2 MB. The "CONNECTION GOT AUTOMATICALLY TIMED OUT" which is happening now also.
I complaint about this first time on 31 December, 2011 at 1.50 pm on customer care *333 (Registration no.[protected]. Customer care messaged that they processed this complaint on 1 January, 2012 at 7.52 am. The complaint was never processed as I continued to face same problems. I again complained on 10 January, 2012 at 4.19 pm. After talking for 17 mins 38 sec, they told me that the problem regarding "ONLY DOWNLOADING" is going on in Mumbai & they will resolve it as soon as possible which is their favorite excuse. THEY ALSO CHARGED ME RS. 4 TO 5 EVEN WHEN I WAS TALKING TO EXECUTIVE & HE WAS TAKING TIME TO "TIME PASS" BY CHECKING THE DATA. At this stage my Promotional Balance reduced which I checked on *367*1#.
(2) From about 15 January ,2012, they also stopped showing promotional Balance on *367*1#. Today when I called my friend my Main Balance of Rs.6 got deducted. On calling Customer care, they told that "I WAS NEVER AWARDED Promotional Balance". Hence my Promotional Balance of Rs. 13 (which was present till 15 January ,2012 & valid upto 29th January, 2012) was robbed.
Proof: The messages they sent for all this transactions(including promotional Balance) are present in my Inbox.
Jayesh( [protected]-Reliance OR [protected]- MTNL)

hello, sir
mene reliance life insurance ki policy liya tha, unhone kahaa tha ki is policy me aap ko 3 year return mony milega or is ke sath me aapko medical free hoga jab bhi aap ko medical problem hogi tab aap ko aap ka pura pesa mil jayega.. magar esa nahi huwa jab mene medical ki problem hui to in hone pesa denese inkar kar diya..or ye policy vidrol kar ne ka bhi na bolte he... aap ko pesa nahi milega.. what can i do.. help me

dear sir ,
my friend is receiving many missed calls and blank calls from reliance gsm number [protected]....it is very disturbing and we want to take some legel action against that person...
so i kindly request you to please give me details about [protected] no. owners name ,address etc
my no.is [protected]

Sir,
I am Reliance 2g Gprs user from last three months.Whenver I recharged its smaller or bigger packs I got very good speed on my mobile as well as on my pc.Their average downloading speed was 35kbps and uploading speed was near 15kbps. I manage to download all my documents,files very easily and surf the internet speedly.
Now from last 10 days their speed has become so poor.Downloading speed is near 3-5 kbps and uploading speed is near 1-3kbps.Their is so much decrement in the speed.
I called many times to cust. care but they did not solved my problem. Now I calling them regularly again and again but they do not pick my phone.
Sir I am suffering from their poor service. Plz help me........

I am a Reliance Smart GSM customer for more than 5 years .Due to - a) poor connection ,b) unnecessary deduction from my balance in the name of Value added Services for which I do not made any application c)Poor customer care service d)Unnecessary calling by selling agent although I have DND service I wish to opt MNP from Reliance and want to join with the IDEA .For this purpose I made MNP 2 times by paying charges from my number [protected]. My MNP numbers are 1.EK[protected]/12/2011,00:04:00) valid up to 10/01/2012 ,(2)EK[protected]/01/2012,13:13:01) valid up to 29/12/2011 .They had given me the MNP numbers but they are not following the proper process to remove my name from their customers' list.Each and every time when I go to IDEA's shop they are saying your Service provider i.e RELIANCE is not giving us clearance and details.
My question is whether Reliance company is viewing the ghost of MNP thinking that they are on the edge of well of shrinking customers list that lost in earning of profits .
If any one is here to suggests me what should be the necessary steps I must take please call me in the above mentioned number or can send me mail at [protected]@yahoo.co.in.
If any concerned person is seeing this complaint please take necessary action because I don't know what is the next step except going to Grahak Suraksha.

Regards,
Tushar

This is worst experience i had ever. Reliance broadband+ really sucks.
i bought a new doungle on 26th dec 2011. and they gave me ZTE AC 2726 model and it has been activated on 27th dec 2011. from the first day of it the download speed(speed which i got when i download any file) of it is 10/15/40/45/30/25/21 kbps . when i cal to reliance customer care people they will say that my speed will be minimum of download 160kbps. My friend has the same ZTE model he too have the same issue of speed . so from the first day i have been saying that my speed problem is due to the modem model. loooooooooooots if bad and irresponsible things did by those reliance and ZTE authorized service center people..
my final CONCLUSION IS GO FOR HAEWAI model MODEMS. AND secondly
dont go for reliance netconnect+

DEAR SIR
WITH REFRANCE TO ABOVE I WANT TO SAY , RELINCE COMMUNICATION , CAN NOT GIVE ME SATISFACTORY REPLY , EVEN SENINER NODEL OFFICER , TILAK CHATTERJI TOO HIS MOBBILE NO IS [protected], I BUY DATACARD FROM MR NAVNNET ROUT WHO IS AUTORISED AGENT ,HIS ADRESS IS ,MAHAVEER RACHNA 1ST FLOOR SECTER NO 15 APPOSIT NIMANTRAN HOTEL C,B.D BELAPUR NAVI MUMBAI 705.HE SALE ME DATACARD WITH PRICE OF 1400 IN MONTH OF 11 DECMBER 2011,AFTER SEVERAL REMINDER MY CARD WAS NOT ACTIVE ,ITS MORE THEN 45 DAYS, MY DATACARD DETAILS IS ,RSN NO RHWCDD[protected] MDI NO A 000002E603B8 MODEL NO EC159 CLOUR IS BLACK , DATA CARD NO [protected] ,PLS DO TO NEEDFUL ,TO SAVE INNOCENT,PEOPLE, CHETED BY RELINCE COMMUNICATIONS,



REGARDS
RAJKUMAR SARAFF
[protected]
Email id [protected]@yahoo.com

Hi Team,

Sunil Here.

I would like to inform you that I have been requested on 27-Dec-2011 in reliance showroom (Reliance World, Churchgate House, Opp. Akbarallys, Fort, Mumbai 400023) for pre to post migration of my mobile number [protected] and I have deposited 250 /- for this.

My document verification already done 13 days back.

I have been continuously visiting the office from last 20 day but no buddy have given me proper response. Everyday guys (Mr. Amol, branch manager Mr. Sourabh and Mr.Bablu) telling to me like:

Sir It will be done in evening, day after tomorrow etc.

When I have been fed up with those guys then I have logged complain[protected] in reliance call center 30333333. But still am not getting any response.

Today again I visited office now they are telling to me that you need to again share your doc. (Id card and address proof). When I said to them pls refund my amount so they are telling that:

Person is not available for refund your amount pls come tomorrow.

How it’s possible no one is in office for refund money??

Question: As my verification done then why they are asking to me again for doc??

I request you pls check it and take the necessary action against that showroom team member.

Awaiting your reply…

Hope I should get better response from your side ASAP.

Regards,
Sunil

I have applied for new connection of Reliance Broadband network on 15/10/2011 through a marketing executive by name Sri I.Bhushanam Babu. He told me that the connection would be installed within two days. I paid the deposit amount of Rs.1000/- and Rs.50/- for installation charges vide the Cheque No.767743, dt.15/10/2011 drawn on SBI, Gandhi Nagar Br., Vijayawada. I waited for 20 days but could not get the connection installed though my repeated telephonic enquiries end in futile. In the mean time, I could ascertain my ID No.[protected] through Company's toll free No. On 21st day, two people one by name Sri Ramesh, Team leader and a technical asst. came to my house and tried to give connection. They gave the cable connection but the broadband connection could not work. Again after two days they came to my house and told that the connection could not be installed due to the reason that in our locality there are more no. of connectons. They also informed me that our application would be put up for cancellation and the deposit amount would be refunded within 10 days. Till now, there was no response from the company. The local company people are not responding properly. I made calls to toll free no. also and explained my fate who informed me that out application was not at all put up for cancellation. Again I contacted local people last on 26th Dec.2011 who told me that the application was put up and it will take 10 to 15 more days to get the refund. But till now I could neither get the refund nor proper responce from the company staff even after completion of 3 months.
Finally, I hope the company will respond to my request atleast after seeing this and grant me the refund of deposit immediately without any further delay.

Hi,

Within short span of time I have struggled like anything with Reliance Communication. I request you to look the following points which I have mentioned below so that everyone could understand how the Customer is getting cheated.

When I have placed my concern to Reliance and pointed out their mistakes, instead of solving the issue literally they are threatening me to pay the amount before 19th January 2012 else they will blocked my mobile number it seems.

My humble request to Reliance is “Please remove the below sentence from the e-mail when they are sending the bill to the Customer”

“Looking forward to build a lifetime relationship with you.”

I would like to know what my mistake was. I was happily using Aircel L&T CUG Network for the past 6 years, an unfortunate day one of the Reliance executive called me and forced me to take the connection. When they approached me I told them very clearly that I am using 3 Aircel L&T CUG Connections so if I want to change to Reliance all the 3 CUG numbers also should get changed at the same time. They said YES it is possible to give CUG Connection for all the 3 numbers at the same time.

While filling up the form also I have clearly asked them to mention the plan.

But instead of free calls I was charged for the following number though it comes under CUG:

[protected]
[protected]
[protected]

And my next question to Reliance is that the above mentioned all the three numbers got activated only on my birthday i.e. 24th December 2011 so in this case how come I was charged from 19th December 2011 onwards?

I requested Reliance to view my call history for all the three numbers - What happen to my Free 600 minutes? Which comes along with my plan? I don’t understand how come I was charged for all the calls from 24th December 2011 onwards?

Then another question to Reliance is about SMS Charges. Reliance executive said that the plan which I have taken in that I will be getting only 400 Free Local + National SMS, since I need more free SMS I have requested him to add Rs. 39 plan for all the 3 numbers (this plan suggested by Reliance executive - Person name “Santhosh”). I have clearly mentioned that to add message booster of Rs. 39 (3,000 Free Local + National SMS in addition to the existing plan free 400 SMS) for all the 3 numbers, he has also mentioned in the form. But when I came to know that I was getting charged for SMS I immediately made a complaint to Customer Service and they told me that in Rs. 39 plan there is no free SMS applicable, I really got shocked and disappointed, that time itself I have asked them to take my complaint - then why the executives (not only Santhosh other person name Sandhya) have given the false information and the ultimate tragedy is that the plan was not activated at all. Okay if I forget this Rs. 39 plans (if it was not activated) then also I have other free messages right? Which comes along with my plan I don’t know what happen to my 400 Free Local + National SMS? Why I was again getting charged for all the SMS.

Monthly Bill Invoice Number :[protected] Ph : [protected]
Monthly Bill Invoice Number :[protected] Ph : [protected]
Monthly Bill Invoice Number :[protected] Ph : [protected]

Regards,
Santhosh Natarajan
email id: [protected]@gmail.com
santhosh.[protected]@Lntinfotech.com
Mob: +[protected]
{remember the poor - it cost's nothing}