Reliance Communications Complaints & Reviews

sir
i had a reliance GSM No. [protected]. on dt.[protected] company had deducted Rs. 20/- from my account. when i try to complain that on reliance costumer care but costumer care no. had not connected i had tried through out of the day but i find same result. next day when i complain from other no costumer care boy said that complain from that no. from which balance deducted. when i apply for mobile portability code by message he had not give me that code but after that he totally block my sim for temporarily. he had block my sim un authorized with out not getting any information.
so sir i request you to kindly give me justice

regards
sangram kishor mohanty

Dear Sir

Below is the communication which i had done with reliance for activation of mobile connection. The same is self explanatory.

Which should I do now?
Regards
Sunil Gupta
________________________________________________________________________________...⇄
As per your below email, your time limit of 3 days is once again over. Its been more then 25 days I am following up with you peoples and the mobile number is still not activated. You people have no sense of responsibility for their customers. I am very much fed up with you.

Please note this is my last warning email. In case the service is not resumed today, I am going to consumer cell claiming all the indirect losses due to deactivation of my mobile number.

I have all the proof to file a case against reliance and win the case in my favour.

Thanks and Regards
Sunil Gupta

Reach me at : +[protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: sunil gupta <[protected]@yahoo.co.in>
Sent: Wednesday, 1 February 2012 6:13 AM
Subject: RE:'Reliance=[protected]'Reference to your e-mail.

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service barred issue.

We regret for the inconvenience caused in this regard.

Kindly be assured that your concern is our priority and we have already registered your complaint vide Service Request ID:[protected] and the same will be resolved within 3 days from the date of registration.

Your co-operation and patience in this regard will be highly appreciated.

Regards,

Karunanidhi
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com


-----Original Message-----
From: sunil gupta ([protected]@yahoo.co.in)
Date: Tuesday, January 31, 2012 11:18 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Reference to your e-mail.

Dear Satish Kumar M,

As per your below mail, I had submitted my document proofs once again to your Reliance world branch, Paschim Vihar on 29th Jan 2012.. The concerned Manager name there is Mr. Harjeet. Their office land line number is[protected]which you people night even know). No one is concerned to even pick up the call. Even they are using abusive languages to me. But the connection is still not activated. This is quite ridiculous that to start a connection its taking so much time.

You peoples only says "regret for the inconvenience caused to client" but unfortunately the inconvenience is happening again and again. My connection is still not being activated.

This number has caused me indirect money and financial losses since I had given my this number to my business clients and in case the number is not getting started I will be lodging the complain in Consumer cell with recovery of my financial losses.

Please note this as my final warning and email.

Thanks and Regards
Sunil Gupta

Reach me at : +[protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: sunil gupta <[protected]@yahoo.co.in>
Sent: Sunday, 22 January 2012 4:32 PM
Subject: RE:'Reliance=[protected]'Reference to your e-mail.

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service issue.

We regret for the inconvenience caused in this regard.

Please note that, as per our records your outgoing service has been barred for address verification failure. Hence, We request you to visit the point of purchase along with the following documents for the service reconnection.

1.Proof of Address:
2.Proof of Identity:
3.1 Colour photograph:

It is our pleasure to assist you.

Regards,

Sathish Kumar.M
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.





-----Original Message-----
From: sunil gupta ([protected]@yahoo.co.in)
Date: Saturday, January 21, 2012 05:56 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Complain - Connection discontinued [protected]

Hi,

My name is Sunil kumar gupta. I had taken one new mobile postpaid connection ([protected]) from your Reliance world Paschim Vihar Delhi.
I had a very bad experience with your company relating to this new connection.
I had submitted application form along with all the necessary documents to your office. First I was unable to digest that it has taken a week to issue me a mobile number by your company. Your reliance world people behaviour was not at all satisfactory. A week after I had submitted the application form, some one has called me on my alternate number and has told me the number. Any how the connection was started after a week. The same had worked for merely 4-5 days. After that it was discontinued. I was surprised and shocked to see that a company of your stature can be so irresponsible for their customers. I was not told any reason for disconnection.
I had approached personally to your reliance world paschim vihar peoples where executive are too irresponsible. They were unable to tell me any reason for disconnection and simply said that it has been done from Head office..

I am now in dilemma whom to approach.
I have tried to explain the things I had gone through in this email.
Please note that I had paid bill amount of Rs 254 in advance too. Please get my problem resolved immediately without any delay now or else I would have no choice to get the the case to legal and higher authorities. Trust its merely not a case of mobile connection but has now become a case of customer harassment and negligence.
Hoping for a early favourable reply.

Thanks and Regards
Sunil Gupta
Reach me at : +[protected]

Hi,

The termination for reliance broad band was requested on 9th dec11, still i am harassed with bills & reminder mails to pay the bille.

Please refer below communication:
Hi,

I don’t know how many times I will have to raise that I have already requested for cancellation of broadband service long back.(9th Dec11)

Still I am receiving reminder to pay the bill for January.

I am surprised to see how bad reliance as a company is working.

I am not going to pay any bill as I have cleared all my dues.

This is my final mail to your company to stop sending me bills & reminder mail.

Now I will take legal actions against Reliance broadband.

Regards,
Kunjal

________________________________________
Date: Tue, 24 Jan 2012 18:59:48 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have taken re-escalated your issue with our concerned team who will review the same. They will contact you for this subject at the earliest.

Kindly be assured that we would do our best to resolve your concern.

In addition to your concern regarding billing issue, we request you to revert once the service gets completely cancelled from our end.

Regards,

Sabi Tamang
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.






-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Tuesday, January 24, 2012 11:06 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: rcomnodalofficer.[protected]@relianceada.com (rcomnodalofficer.[protected]@relianceada.com)
Subject: RE: Reference to your e-mail

Is there any proper person in Reliance customer who can reply to my emails?

I am fed up of listening same story

Mr Alok singh you have repeated the same thing which Sabi had writtne to me

Even after your this email till now there is no action from your side

How many times you will take the matter with concern department and what is your concern department doing from last one month????????

Also regarding bill again and again i m been told to revert after the service gets cancelled....if you dont cancel the service for life time DO YOU EXPECT ME TO PAY BILLS FOR LIFE TIME WITHOUT USING THE SERVICES AND WITHOUT MY REQUIREMENT FOR SERVICE?????????????

I had asked give me the date and time when the person will come and collect the instrument??????? when do i expect to get answer for the question?????

Also I need clear ANSWER for my bill..........I am sure i m not going to pay the bill what so ever happens

Even I am tired of receiving daily email from your termination department and date to stop the rental changes daily?

If I am not getting proper reply now I would be forced to go consumer court and would spend money for Legal expense rather than having this mental harrasment.

Its really shame on you all for not giving services to your customer who utilised your services for more than 5 years and has not defaulted the bill payment even once


Regards
CA Nehal

________________________________________
Date: Sun, 22 Jan 2012 18:42:52 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have already taken up your with the concerned department. They will do the needful and contact you at the earliest.

Further to your concern regarding collection of instrument, kindly be assured that one of our executives will contact you for the same after the service is cancelled.

In addition to your concern regarding billing issue, we request you to revert once the service gets cancelled from our end.

Regards,

Alok Singh
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us through any of the following means:
• Phone:[protected] from any phone (Toll free)
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Sunday, January 22, 2012 10:19 AM
To: [protected]@relianceada.com ([protected]@relianceada..com)
Subject: RE: Reference to your e-mail

What am i going to do with your regret as the inconvenience is already caused and it will be causing till you close the matter from ur side

I want to know the exact date when the instrument will be collected from my residence

Also waive off the bill as the request for the cancellation of service was given long back. there is no usage and I wont be paying a single penny from my pocket for delay from your side and careless services from your department

I had used broadband services for more than 5 years and not even one time i had defaulted my bill payments and this is the service you are providing to your customers?

Heavily disappointed from Reliance (the brandname which carries so much of Market value ) with it

Revert at earliest

CA Nehal

________________________________________
Date: Sat, 21 Jan 2012 20:01:56 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have taken up the issue with our concerned team who will review the same. They will contact you for this subject at the earliest.
Kindly be assured that we would do our best to resolve your concern.

In addition to your concern regarding billing issue and collection of instrument, we request you to revert once the service gets completely cancelled from our end.

Regards,

Sabi Tamang
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged..
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Saturday, January 21, 2012 10:24 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail.

Dear Vikramsingh

Its about a month since i received this email confirming that my request is processed for Termination of SErvices

After that daily i get one email from your Termination team that they will come to collect the instrument back..daily the date in email changes but so far no one has come

Moreover now I am getting bill of Rs 441.2 for this period

If you are not prompt in your services what is that to do with me. I have clearly asked to get the services terminated and if it is taking more than a month from your end to stop the services than why should i pay the bills without using the services

Please note that I am not going to pay this last bill and kindly take the matter seriously

If I dont get proper response from your side at earliest than i would be forced to take the matter to consumer court as I had enough of patience now

Regards

CA Nehal
________________________________________
Date: Tue, 20 Dec 2011 16:16:37 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' Reference to your e-mail.
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding cancellation of connection. Kindly note that your request has already been registered under Service Request ID[protected] on[protected] at 11:53:19 AM, which is in process and you will receive a call from our concerned team within 48 hours from the time of request registration.

Regards,

Vikramsingh Dhal
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:
• Phone:[protected] from any phone (Toll free) or
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Tuesday, December 20, 2011 10:03 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: FW: Reference to your e-mail

Dear Surekha

I m still waiting to hear from you

Can u reply at earliest?

Nehal
________________________________________
From: [protected]@hotmail.com
To: [protected]@relianceada.com
Subject: RE: 'Reliance=[protected]'Reference to your e-mail
Date: Sat, 10 Dec 2011 16:12:26 +0530

Dear Surekha

The Details are as follows:

1) Name of the person who has subscribed for the services : NEHAL S MOTTA

2) Reliance Broadband Subscriber ID :[protected]

3) Date Of birth:[protected]

4) Billing Account no.: [protected]

Please update for the further procedure for cancelation of the services

Nehal
________________________________________
Date: Sat, 10 Dec 2011 10:33:22 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding cancellation of service. Please note that in order to address this concern, we request you to provide us with the following informations:

1) Name of the person who has subscribed for the services

2) Reliance Broadband Subscriber ID

3) Any one from the following:
-Alternate Contact Number
-Date of Birth
-Complete address along with the PIN code

4) Any one from the following:
-Customer Account Number
-Billing Account Number

Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.

Regards,

Surekha Pujari
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged..... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Friday, December 09, 2011 01:47 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail

With reference to your below email

Full Name : Nehal S Motta

Date of birth :[protected]
________________________________________
Date: Fri, 9 Dec 2011 13:10:39 +0530
From: [protected]@relianceada.com
Subject: 'Reliance=[protected]' Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding "Cancellation of Service". Please note that in order to address your concern, we request you to revert with the following informations:

1.Full Name of the person who has subscribed the service
2.Any one from the following:
• Date of Birth
• Alternate contact number
• Complete address along with the PIN code

Be assured that after we receive the required details, we would do our best to assist you with your concern.

Regards,

Soma Mandal
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged...... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

</HTM< TD>
</< TD>

</BODY< TD>

Hello sir,
Am A Reliance Broadband Customer, I paid my due Of 1600 Already But they disconnected my broadband And said that you Didn't pay your money, I give a money to Reliance Sales Man And Got a Receipt too. when am asking for reliance customer service they simply said the sales person is responsible For this Problem...Am trying to reach the sale person he attend my call and cut the call immediately .....Due To this Problem Am Unable to Finish A Work to My Client, Am Getting Loss By This Problem, Am Here To issue A Complaint On that Sale Person And Reliance Broadband Connection......

His contact Number Is [protected]

Hi,
I have an High speed datacard holding no [protected]. Last two weeks onwards we face speed problem here at balanagar area in hyderabad and regarding that I submitted complain to their chairman also and after that they sent one technical person to my house. But during his visit I told me that it was tower problem and he will tell to his authority to rectify and modify that system at their tower . But next day I got a call from their main office and they told that their is no issue regarding speed whatever speed am getting that is ok. But their technical person who visited my house , told me that is very worst speed I am getting..

So kindly help me to solve my problem.

Thank you.
Regards,
Nabarun Das
[protected]

Just now I have again visited Lajpat Nagar store but they told me to contact local dealer from where I bought this SIM…..and dealer is telling me to visit reliance customer care.



Thanks & Regards
Rajendra Singh
[protected]

From: Rajendra Singh
Sent: Tuesday, January 31, 2012 12:30 PM
To: '[protected]@relianceada.com'; 'gsm.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: RE:'Reliance=[protected]' Reference to your e-mail

Dear All,


After this mail I had visited Lajpat nagar Web world--They told that they don’t have form hence I had to visit Nehru place Reliance Store.

Nehru Place store manager told me that they can’t accept form since it does not comes under their work and they diverted me to Green Park…..but why?


Worst experience I have ever faced in my whole life….can someone help me?



Thanks & Regards
Rajendra Singh
[protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, January 30, 2012 6:46 PM
To: Rajendra Singh
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service reconnection.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our record the given number is in terminated state. Hence, we are unable to process any request from our end. So, please contact the nearest Reliance Web World so, that one of our executives will assist you better in this regard.

Your co-operation and patience in this regard will be highly appreciated.

Regards,

Vasanth
Customer Care
Reliance Communications Ltd

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.


-----Original Message-----
From: Rajendra Singh
Date: Monday, January 30, 2012 09:54 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rajendra Singh (rajendra.[protected]@gmail.com)
Subject: Services Deactivated without any Information/Notice/[protected]

Dear Sir/Madam

Please be informed my Reliance Number [protected] has been deactivated without any information and notice which is a unfair activity from Reliance.
Request you to please activate my number by today(30/01/2011) otherwise I am going to launch a complaint against you in consumer court and post in online on blogs and Facebook, after that I’ll also ask for Compensation.

Also I had called you at 9:45 AM and your customer care agent has disconnected my call instead of solving my problem.

Call me on given number and resolve the issue

Thanks & Regards
Rajendra Singh
[protected]
[protected]

I regularly top up my a/c for last 2 years per with amount of Rs 55/- in my mob :- [protected], which gives validity of 30 days full talk time. But without giving any knowledge the Reliance have deducted my unused balance of Rs 32/-on Dt-31/01/2012. Now the customer care says that the validity have been reduced to 10 days. And unused talk time is lost. Thus how come they do such loss of customers and fool them by not informing properly. They even not messaged about the offer.So many customers must have lost their balance. So pl try to refund my a/c balance of Rs 32/-
Thank you

Sir,
I would like to inform with great regret that I am totally dissatisfied with your service provider. I recharged my mobile [protected] on 25th of january 2012 for the Rs 59 night calling pack having 300000 sec free night call reliance to reliance (between 11pm and 6am). But on 30th january 2012 I see my free secs are finished and charge is deducted from my main balance. The customer care executives are saying that I have finished my 300000 sec.
But dear this is . If you presume I was talking over the phone in all the free time available i.e. 25to 30=5day= free time available from company is (11pm to 6am) x 5= 7hours x 5= 35 hours=126000. So it is impossible to finish 300000 sec in 5days. So it is very disgusting that everyday you come up with a new problem(, already regular problem of cross connection over hundred times exists).
So therefore I dont want that inspite of recharging with 59 I cant use the night calling pack because of your technical insufficiency. This is really disgusting. Solve this problem at the earliest and contact me on [protected] if anything else you need to know.

Pratap Choudhury
[protected]

I noticed a sudden decrease in the balance today morning....on trying to contact customer care i was told that they will be able to help only after 2-3 hrs as system upgrade is in progress..on calling back later the customer care executive (Mr. Dhruv Patel) informed me that the deduction was for some voice chat application that i had activated back on 30th december 2011 and Rs. 30 was decducted even then.I had never activated any such thing on my no. ,had i activated it would have been aware and used it atleast once.I feel cheated and want my money (Rs. 60) back.This is not the first time that i have had this problem with reliance, i have been cheated like this before also.I prefer reliance anywhere i go because they have a good coverage,but what they are giving in return of my loyalty is not acceptable.

Nahush Shahi
Jamnagar.

hi my name is saurrav manot

i am using a reliance land line from last 5 yrs .i have called all the outlets of reliance web world but none have a replacement for my land line.my land line has broken down and from last 2 months i am paying the rental for no service as i am not able to make any calls.

i want some one from reliance to call me in this regards....and help me as i have to get a new landline and i am ready to pay for it ....

from [Available] Chintan Thakkar [protected]@gmail.com
to rcomappellateauthority.[protected]@relianceada.com,
rcomnodalofficer.[protected]@relianceada.com,
[protected]@relianceada.com
date Fri, Jan 20, 2012 at 4:52 PM
subject Reminder - Complaint for Mental harassment for cellular number - [protected]
mailed-by gmail.com

hide details Jan 20 (10 days ago)

Mr. Chatterjee / Mr. Sootha,

I fail to understand what you guys are doing sitting in the offices of your company.

It has been more than 240 minutes since this complaint and the talk with your customer service executive b ut there has been no response from your side.

In fact you people have crossed all limits now I have just got a call from number - [protected] asking me to make my payment as the due date is tomorrow.

IS this how you work? After me giving you the details of payment on phone and email?

This is the height of irresponsibility and mental Torture.

Please stop these calls and sms's immediately else I will be constrained to take legal action against your company!

Left with No alternative,

Chintan Thakkar

On Fri, Jan 20, 2012 at 12:29 PM, Chintan Thakkar <[protected]@gmail.com> wrote:

Dear Mr. Chatterjee / Mr. Sootha,

This is in reference to my cellular number [protected] from mumbai which has been a pioneer cell ever since your company started operations in India.

I have received an SMS today from cellular number [protected] which IS THREATENING and has caused me a stress and is not short of Harassment.

" Dear Reliance cust, your number is [protected] your bill due date has crossed. Pls pay rs. 301.02 today before 7pm, else outgoing services will be barred. thank y"

Mr. Chatterjee - I have spoken to your office - as usual u r not available! - Mr. Vishal from your team was most UNHELPFUL and could NOT even EMPHATHISE with me to help me resolve this issue.

I have tried to contact MR. Sootha also but his number is continuously engaged.

Points to be noted here -

1. Due date is on 21 Jan 2012 - It has not been crossed
2. As explained already on phone to your customer service exec - MR. Sunil - payment has already been done on this account on 19/1/2012 via ICICI net banking for INR 302.

The details of the same is given below for your reference -

Biller Details
RELIANCE INFOCOMM LTD
DHIRUBHAI AMBANI KNOWLEDGE CITY
NAVI MUMBAI
NAVI MUMBAI - 400709

Customer Details
ACCOUNT NO.(CAF NUMBER) [protected]
TELEPHONE NO.(MDN NUMBER) [protected]
Payment Details
Payment Id[protected]
Amount (Rs) INR 302.00
Date of Payment 19/01/2012
Debit Account 00*************
Payment Status Success
Payment Remarks rel bill dec 2011

HENCE it is totally UNETHICAL, ILLEGAL To send the customer like me who has been with you from so many years and has not defaulted to pay the bills till now and has no outstanding till date such an SMS.

This is totally unacceptable. Such an issue has happened before also and I was promised it would not happen again.

I urge you to act on this BLUNDER pronto and revert back to me.

--
Warm Regards,
Chintan Thakkar

rom RCOMNodalOfficer Mumbai RCOMNodalOfficer.[protected]@relianceada.com
to Chintan Thakkar <[protected]@gmail.com>
date Sat, Jan 28, 2012 at 6:23 PM
subject Reminder 2 - Complaint for Mental harassment for cellular number - [protected]
mailed-by relianceada.com
Important mainly because of the words in the message.

hide details Jan 28 (2 days ago)


Dear Sir

This is with reference to your issue raised regarding receipt of call for making payment for the number [protected]..

As per the issue highlighted by you,and post discussion on 20th Jan-12, the request was forwarded to get the same updated
to all the Concerns.


Kindly note that we are aware that the issue highlighted by you has been purely aimed at improving our services and to make our relationship with you last for a lifetime.
We would like to reiterate our commitment to you and we would request you not to form any lasting impression of our services. We once again apologize for the inconvenience that you were subjected to.


Thanks and Regards
Tilak Chatterjee


from [Available] Chintan Thakkar [protected]@gmail.com
to RCOMNodalOfficer Mumbai <RCOMNodalOfficer.[protected]@relianceada.com>,
rcomappellateauthority.[protected]@relianceada.com,
a.[protected]@relianceada.com
cc [protected]@nccptrai.gov.in
date Mon, Jan 30, 2012 at 6:34 PM
subject Re: Reminder 2 - Complaint for Mental harassment for cellular number - [protected]
mailed-by gmail.com

hide details 6:34 PM (8 minutes ago)

Dear Mr. Chatterjee,

Thank you finally for your email. It has taken more than 8 days for you just to write an apology! I do not accept your apology.

Mr. Chatterjee, This is the second time this has happened on my number in the last couple of years and I am in no mood of forgiving.

I insist that I wish to know what action is being taken against all concerned people / departments for such a blunder. I also insist that the company must be penalized for its blunder - it never seems to learn!

I strongly think the company MUST BE made to pay a penalty for such a poor display of coordination and service there by causing agony mentally to a pioneer customer like me. Just in the month of Dec11 I paid the bill twice but never got a thank you sms from your company but even after paying the INR 302 rs. bill in Jan before the due date and submitting the proof of the same I had to face stress and agony due to collection threatening sms and call from your company.

Hence, Let me tell you that this time the issue highlighted has not only for improvement of services but also to ensure that such a blunder does not happen not only to me but to many other customers like me.I demand justice in the form of strict action against people concerned and Penalty for the company.

Your RM ( Arundeep Singh) was telling me there were 67 people who had to face the same treatment as me.This is really inexcusable and I demand strict action.

Also As further spoken to your RM Mr. Arundeep Singh he was telling that the franchisee now denies that the number belongs to him!!!! this after the RM and the franchisee owner having come to meet me!!!

Only with a company like yours can such things happen! IT is utterly disgusting!!!!

When the company can penalize the customers for their mistakes should the company not be penalized for its own mistakes?

I URGE YOU TO NOT close this case with mere apologies.

I have already complained to DOT and in case do not see any result from your side will be constrained to further seek legal opinion and action against the company.

You cannot take the customer for granted always and that too customers who have been with the company right from the beginning of the company in India.

It is High time that your company realizes that just making mistakes and apologizing and then recommitting the same mistakes again does not help!

I need you to act on this on a priority basis!

Chintan Thakkar.

1st Complain on Dated 25-Jan-2012
Result :- Not Response and No Action

Now my 2nd Complain on Dated 30-Jan-2012
HOPE SO.................

Mera nam Dakshraj Thadhlani hai aur Mera Mobile Number [protected] hai mere is number par 19-Jan-2012 ko karib 70 rupees ka deduction huwa hai aur main a/c balance 0.00 ho gaya

21-Jan-2012 ko maine is number par 30 rupees se recharge karwaya iske bad bhi a/c balance 0.00 hi raha. Mere number se customer care *333 nahi lag raha hai aur 198 par me koi UCHIT JANKARI nahi di ja rahi hai 198 par call karne par bata rahe hain ki apke numbar par koi deduction nahi huwa hai aur kabhi bata rahe hain ki aap roaming me gaye honge isliye deduction huwa hai

MERA APSE NIVEDAN HAI KI UCHIT KARYAWAHI KARTE HUWE JALD SE JALD MUJHE MERE NUMBER PAR ANUCHIT TARIKE SE KATI GAYI RASHI WAPAS KARE

I am getting chargable SMS from 25th December 2011 till date. Not any date when SMS not came.

I am writing daily to customer care but they are still not able to stop this SMS.

HOW CAN MOBILE SERVICE PROVIDER IS UNABLE TO STOP CHARGEABLE SMS FROM LAST 40 DAYS?????

BEFORE THIS ALSO THEY WERE DEDUCTING MONEY BY THIS CHARGEABLE SMS.

I HAVE BLOCKED ALL THESE TYPE OF SMS AND CALLS BUT STILL I AM GETTING.


WHERE CAN I DO COMPLAINTS FOR THIS????

RELIANCE IS NOT DOING ANY THING AFTER SO MANY REMINDERS.

Sir,
I have submitted a request to disconnect my data card [protected] on 25.1.2012 on Reliance customer care by mobile and email.But they not given any reply me nor disconnect my data card till now.my request no.is[protected].
Please take n/action regarding above matter.


Thanks satya Prakash
contact no-[protected]

Hi,

I have a worst experience from Reliance. They over billed me and started threatening with recovery people.

I have got the Reliance data card (#[protected]) connection from my
company (EMC) for the official purpose. My data plan was 10GB for Rs
800. Since i was using the card only for official things, i never
consumed more than 10GB and my bill amount never crossed Rs 800 +
taxes. To my surprise, my services got disconnected all of the sudden
on 8th of November followed by an sms saying "your data usage exceeded
the limit, please pay Rs 1300 to continue the services".

My concerns are:

1. There is no way to cross the 10 GB limit as i have another internet
connection for the home usage.

2. Since mine is a corporate connection, how they are disconnecting the
services without prior notice. (I understand data limit and
account limit story, but they have the responsibility to let the
customer know before he crosses the data/account limit)

3. Customer care people are not responding to my continuous
queries regarding my data usage history, instead they gave my number
to the recovery people and they started threatening me.

4. November month bill is also generated for which the services are
already in the disconnected state from October first week !

I am not expecting such a ridiculous customer service (so called as
customer care!) from reliance for a corporate customer like me.

Reliance Data card number is # [protected]
Name: VIMAL JITH K
Company: EMC2

i want to know the call history of my reliance prepaid mobile no-[protected]
from1/1/2012 to 10/1/2012

Frequent deduction of balance
My number is [protected], My balance was Rs.71 on[protected] but on[protected] early morning my balance came down to Rs.2. Rs.39 was cut because of SMS pack renewal even though It as scheduled to renew on[protected] but what about rest deduction?
I want some permanent solution to this problem of cutting of balance as this is the extreme! Every time my balance is cut I will get a phone call from you people that it will not happen again and after 2-3 weeks the practice of cutting balance begins. Following is the detail of your balance deduction practice ever since I have purchased this sim card

September 2011- Rs.30 cut for no reason
November 2011- Rs. 60 cut no reason
December 2011- Rs.3 cut per day for 5 days for no reason( even though I got DND)
January 2012- Rs.30 cut for no reason

Total amount deducted equals to Rs.135. In all these deductions I faced so much botheration of calling at *369, mailing at customercareada but never got my money back(Rs.30 cut recently).
Randeep Jain
Contact me at [protected]

Dear sir,
i am abhishek gupta from bally Howrah
I am using reliance smart sim
my reliance mobile no [protected]
from 20 days i am facing some problem from my
reliance smart my gprs network is very slow i can not suffring gpr download speed is 1kb / sec
my reliance smart Gprs very slow and i cant asses when i m connect gprs cant open any link
please solve my problem

Hello this is sameer pandey and my reliance gsm number is +91-[protected]. i have been facing balance deduction problems several times and whenever i tried to register any complaint, i never got any sort of positive response. Following are the excuses that i get from reliance executives/supervisors/team managers:
= application down please call us after 2hours
=service has been activated from customer end through RWORLD and nothing can be done for it
And this time these people have crossed their limits as i approached their nodal officers, regional officers and the highest authority that a customer can approach to register a complaint!! But no response from their end (as usual).
Well i am going to post here few screenshots which is really going to make reliance people feel ashamed of themselves.
It all started from 22nd evening at around 8pm when i dialed *777# (service from reliance where customer can activate offers. this kind o[censored]SD dialing self service is provided by every telecom company) after dialing *777# i selected 2nd option which clearly says that by activating this service the customer will be able to make all STD/local calls at 1ps/second for the next one year.. Now this is the important point from where it all started. i selected that option and immediately my 29rs got deducted and i got message that PAY PER SECOND plan has been activated. But it was something else!!! What these people had activated was 1.2ps/second plan!! According to which it'll be 72 ps per minute!! (Why would i want that, i mean before i had 60ps/minute plan) fine. After this i called up customer care on 198 for asking why they activated some other service when I requested something else. They said me there's no such plan available anymore.i.e 1ps/sec plan. i said ok i need my previous plan back as YOU PEOPLE HAVE PROVIDED WRONG INFORMATION IN *777# they said ok sir we'll take complaint[protected]. But they neither activated 1ps/second call nor did they give the balance back. That night i had called 198 some 4-5 times as i was not getting proper response from them and i wanted my previous plan of 60ps/minute back. i spoke to so many supervisors that night and when i had called for some 4th or 5th time there was an executive who was speaking in Hindi. His speaking style was totally unprofessional and when i asked him that is this the way you deal with customers? he started using bad language(slang) even i reverted him back with the same good words and he said me in Hindi "tu pachtayega" that means he'll make me suffer.(i don’t remember his name as i had spoken to so many executives that night) lol. Reliance people have started giving threat to their customers!!

THIS SCREENSHOT OF WHOLE INCIDENT THAT HAPPENED ON 22nd NIGHT WILL EXPLAIN YOU BETTER
http://i44.tinypic.com/260wgwj.jpg

After registering complaint i slept off and the next morning. i.e. on 23rd January, i get up and i see 9 unread messages. All of them saying that you caller tune is activated; MBP5, MBP51, message pack, and many other services have been activated!! i was shocked like how can they activate anything by themselves and when i raised question, this is the answer what i got from their end = "SORRY SIR THESE SERVICES HAVE BEEN ACTIVATED FROM YOUR END, YOU HAD DIALLED SOME NUMBERS SO THESE SERVICES ARE ACTIVATED AND WE CANT DO ANYTHING" !! Lol just tell me one thing reliance people.. When am already having a gprs pack and a 39rs message pack (which was renewed around 7-8 days back) and i had deactivated my caller tune 2 weeks back THEN WHY WOULD I ACTIVATE ALL THESE SERVICES AGAIN?????? I mean what will i do keeping 5 message packs or activating gprs so many times? Does that make any sense?? fine even if am going mad and late night am getting up and dialing these numbers and activating these useless services, then i have not yet used them. Please deactivate them and try to get my balance back!! But they did not do that also. This all happened on 22nd night and early morning after knowing these all things my whole day was spoilt!!
The whole day of 23rd i kept struggling with their customer representatives to get the reason for these deductions but they said just one thing > "sir our application is down i would request you to please call me after sometime". evening i visited their mobile store which is situated in Hassan, M/S. HARSHA TELELINKS [MINI RMS], SHOP NO 3, NAGAPADMA COMPLEX, SHANKAR MUTT ROAD, KR PURAM, HASSAN KARNATAKA 573201. and that bug was not knowing to speak English so my friend translated his language to me and said that he's saying that he has not done anything wrong and i could see the fear in his face with the action he was making with his hand i felt that am a police guy and he is some thief who was literally about to cry. Lol i just left that store laughing all the time I mean his face was coming to my mind and i could not stop my laugh lol.. Well night came and i slept off. Next day 24th January am getting up and 6 unread messages!!!! Each of them saying that you caller tune, MBP5, MBP51, message pack, and many other services have been activated. And when am calling 198, they are telling that sir these services have been auto renewed. i said is that supposed to be auto-renewed every day ??????And then i called up nodal officer seeking for help and they said me that””SORRY SIR THE APPLICATION IS DOWN. I REQUEST YOU TO PLEASE CALL UP AFTER HALF AN HOUR"

THIS SCREENSHOT OF WHOLE INCIDENT THAT HAPPENED ON 23RD NIGHT WILL EXPLAIN YOU BETTER
http://i42.tinypic.com/qzhd2o.jpg

lol lol lol reliance lol. I know reliance people won’t trust my words so am pasting some screenshots that i took from nokia PC suite which covers those comedy messages sent by reliance. next morning i did not had any deduction but i saw that they had posted 66 rs in my account. i was like they have deducted around 300 rs till now and unwanted call rates have been set and this is what am getting !! and since then am calling up their regional officers and they say they'll check with their back end and get back to me. rehana, shweta, nafeesa = these are regional officers with whom i have spoken till now ( i remember their names since they are only 3 in numbers and they spoke properly with me , without giving THREAT !! )

last night i came back to Bangalore from Hassan and i changed my phone to NOKIA 1100 basic set and last night itself at around 11pm or so there was a deduction of 650 rupees !!!!!! i called up customer care 198 and spoke to some senior supervisor. his name was KHAN and he said i have used RWORLD and taken an yearly subscription of some pack.. i don’t even know what that pack is and how can i surf RWORLD from my BLACK AND WHITE FONE ??? and he was giving filmy dialogues lol i just enjoyed the interaction with him last night he said he has mailed to their higher back end and they'll post my balance back.. i said him dude i know how much you people are going to post the balance just temme which is the final authority a customer can approach with their grievance and he gave me reliance store address but since today is 26 January all offices will me closed i thought of filing complaint online and if still my balance is not given back am going to visit the reliance store :) and ill make them realize that am really frustrated.

Yeah the FINAL thing. 22nd evening around 6:30 pm i had balance of 1858 (one thousand eight hundred fifty eight rupees only) and the balance now am having is 829 (eight hundred twenty nine rupees only) and i have no idea where did my thousand rupees go ?? ??? reliance has to answer my question !! Because THIS MONEY IS EARNED FROM DAY AND NIGHT WORK AFTER PUTTING SO MUCH OF BLOOD AND SWEAT and it should nut be eaten away like that so easily !

I bought two post paid mobile connection from Reliance. At the time of purchase I was promised that both the numbers are in CUG and have unlimited free calls between them. This was also confirmed from customer care.

But, in every months bill they started charging all the call between CUG numbers. In spite of this they were also charging an amount for CUG fee.
For the first month I paid the full amount and got it adjusted in next month. But, even in next month they started charging calls between CUG numbers.

I have stopped using the connections from November 2011. But, they keep sending me incorrect bills and are behind me to get the amount.

Regards,
Prathap