Reliance Communications Complaints & Reviews

I m yash living in Ludhiana Punjab and i have recharged my reliance number with Rs.599/-. Before recharging i spoke to reliance customer care executive but they don't aware that the plan has been changed. They are just saying that it is unlimited plan to any reliance number local and STD even it is also not updated on reliance website. Now its been 20 days after recharging, now they are telling me that this plan is moved to Rs.799/-. This is ridiculous, is that type of services providing by reliance communication. Thats not enough, call will be not connected when balance is low or less than Rs.1/-. When we recharge our number with Rs.599/- automatically some services like LOVE GURU, ASTROLOGER and BEAUTY TIPS are activated on our number that means Rs.3/- will be deducted per service per day. This is really cheating for reliance users. Now i have decided to change my reliance number to other connection that is free and safe.

This is regarding the continuous service network failure of reliance net-connect broadband +. From past 2 months im facing this problem that passively affecting my professional and personal work. i hereby wish to draw your sight on this so that i can avial smooth service of the product which im authorized to. For your reference the reliance complain no. is [protected].

Hoping for a positive approach.
Yours truly
Kritika pandey
Contact id: [protected]@gmail.com

To Ombudsman, Reliance customer care,

BroadBand connection down since 15th Nov 2011. User ID:[protected]
I finally registerd a complaint on 4th Dec 2011.

1. Reliance technical staff has visited home 8 times since 4th Dec 2011 and yet problem is NOT solved.
2. Restore ASAP. Mean Time to Resolution SLA is very poor.


Thanks,
User ID:[protected]

Respected Sir/Mam,

this is to complaint to you that there was a wrong deduction has been made in my mobile number [protected] (which is own by Mr. Shrawan Sharma) of rs. 30/- last night. for this i am trying to make a complaint on customer care by dialing 198 since morning 10 O'clock, but line is not going to be connected due to i am not in rajasthan state and the customer care of chhattishgarh advising me to call at rajasthan customer care which is not in my favor. it is not possible to reach at rajasthan to make an complaint in case of wrong deduction of Rs. 30 from chhattisgarh.
so in case of this kindly inform me about the cause of deduction and please refund my account balance as soon as possible and please make me sure that this type of wrong deductions will never be made on my mobile number's account.
Thanking You....

Me, one of reliance smart gsm service holder having no.[protected], have been deducted an amount of Rs.58/- on 24.12.2011 at 11.30PM. This is for your information, I have already recharged a power card of Rs.69/- for night calling scheme purpose.

You are requested to look after the matter, so that I can get my balance return.

Dear sir,

This is hazarilal from punjab, for the past four months i have been using reliance prepaid connection from before two months he is taking my account balance amount. it is punishable offence manytimes i called reliance customer care but they dont connect my mobile calls to speak with customer care.

I hold a data card of reliance which is more than 6 year sold the old type card. since it was not compatible to my new laptop I tried to cancel this connection. I went to one reliance world and was told since bill date is more than 20 days they cannot cancel it and I need to do it after bill. so IO was made to go back after 20 days since I was out of town my father went and these character who said a letter is all that is required suddenly said id proof is required address proof is required etc and made my father come back and get all these. Then they charged 10% extra for cancellation. First the dirty trick to make us wait a billing period then 10% extra if ever there is a company with policies and action to be taken to close down this is the company.

Respected Sir,
I took a Reliance Netconnect+ connection no. [protected]. As I wanted something better than my Mtnl broadband connection which had a much lesser speed than what is claimed by Reliance. But it was later that I came to know what Reliance claims are only claims and not a reality. A 3.1 Mbps speed but what they actually give is a mere 110 kbps my Mtnl connection was far better than this with much lesser amount. I called Reliance Customer Care but it is almost impossible to get connected to[protected]please give it a try) as can be easily understood I am not the only one to be cheated by false claims others like me too would be calling.
Why is it that no action is taken against such people as Reliance who openly cheat people by making false claims and there is no place to complaint. It is not that it is a mere cheating of Rs 2000 but considering that there would be more than one 1000000 people who would be suffering the scam gets converted into Rs 20 Crores. So in this regard I request you to please take action so that not only me but other people also do not suffer at the hands of these broadband service providers who have made a habit of making false claims.

sir, I sunil kumar biswal, my mobile no- [protected] there is always deduct balance from my mobile number. i always calling to customer care but i have not get satisfy answer that they told that from next time your balance can not be deduct but it is again gives that problem. it is happening 7-8 times. This time there will be deduct Rs90.00 but they told me that there is only deduct Rs60.00. They gives me false informatiom so for i want to complaint for them. I also want to refund my balance and also when I am not using that sim but when I am using that sim I saw here that there is deduct of balance.

DIR SIR I USED R,GSM SIM CARD IN WITHIN 2 YEAR AFTAR THE I SAND SMS IN COMPNI TO PORT NO BAT HI DON'T GIVME I SAND SMS IN MINIMAM 105 TIME BAT I CALL TO 198 BAT HI HI SABMIT MY COMPLEN BAT NEWAR RIPLAY AFTAR THE I GO TO RELIANCE COSTAMAR CER AND HI SAND TO PORT SMS BAT HI ANSER ME TO CALL TO COMPNI SO PLS SHOWL MY COMPLEN AND I PAY 105 SMS CHARGE TO COMPNI BAT HI DON'TGIV UPC COD AND MY RIFAND TO MY MONY IN COMPNI

Poorva Tiwari is a proclaimed offender. She doesnot know how to behave with Office Colleagues. I remember an instance, She once befriended with his reporting Boss / Circle Project Lead, engaged him into consensual act of pleasure and tried to get anti advantage and personal liverage out of her relationship with her Boss. When she failed in her mischief and nuisance, she levelled false allegations against her Boss and tried to settle score with him. When this act of indiscipline was brought to light, a detailed investigation was carried out to find the facts. Findings were otherwise, unfound , baseless and derrogatory. All I want to say that such anti social elements should not stay in the Organisation for organisational good and Employee welfare. She was immediately sacked / terminated from Reliance Communications post revealation of her indecent conspiracy against her reporting Boss. She was responsible for polluting the work atmosphere in the RCOM Premise / Office. She was even issued with warning / Show Cause Notice / letter to this effect which is well documented in the HR department. All the Companys are hereby warned to keep off from Poorva Tiwari. Not to engage her in any of its departments. All good citizens are warned not to enter into any contract or engagement whether social or matrimonial or any thing of such kind. Her mother is not a social worker but is a proclaimed sexual worker from Mahasamund.
Source : People from Mahasamund Area. . .

Issued in the public interest
. . . . . . . . . . . . . . . . . . . .

I have sent the below mail to the nodal officer on 19th dec 2011. So far there is no acknowledgement and no response.

> Hi,
>
> I, Mahendra gopu had reliance data card connection (MDN: [protected]). I have paid Rs. 1710 (Rs.882 extra) on 11th feb 2011 towards final payment and requested for termination. The next month, I have received the bill again in spite of clearing all the dues the previous month itself. I have sent mails to stop generating bills. Since then I had been getting harassment calls to pay the last bill and also received lawyer's communication. I have visited reliance communications office in A S Rao nagar, Secunderabad and showed the termination letter and explained, after checking all the details, they have sent a detail mail internally to reverse the amount and close the case and the complaint number is[protected] . I was told that there will not be any harassment anymore.
>
> Again, there were threatening calls on 17th dec 2011 from the mobile number [protected] (claiming that he is police) asking to clear the amount otherwise I have to attend the court in delhi. As I was not home, my wife had attended my phone and the communication was not at all decent. There is continuous disturbance at home.
>
> I do not want anymore harassment from reliance. I have done biggest mistake by taking reliance connection. I am expecting the justice before I knock the consumer court.
>
>
> Mahendra gopu.

Inspite of full and final settlement for my 15 mobile connections, I am still getting calls from the recovery team of Reliance. Even calling the nodal officer of Reliance has not yielded any results and they behave in a rude and unprofessional way.
When I spoke to Ravindra Sethia (mob: [protected]) of the recovery department, he said that it is not profitable for him to close my 15 mobile connections and hence I will continue to get these calls.
What kind of mess is this organization known as Reliance. Just because it is not profitable for them, they will continue to harass a law abiding citizen who has gone ahead to make the full and final settlement.

HI,
I AM USING A RELIANCE LAND LINE FROM LAST 4 YEARS.I WANT TO CHANGE MY RELIANCE LAND LINE WITH A NEW ONE AS MY PHONE HAS GOT DAMAGED.I WENT TO 4 WEB STORES.(KALAKAR STREET ,GIRISH PARK,SHYAM BAZAR AND NAGAR BAZAR).

1> WHEN I WENT TO KALAKAR STREET RELIANCE WEB STORE THEY SAID THAT YOU AR IN THE PLATINUM CATEGORY AND U WILL GET A REPLACEMENT WITHOUT ANY MONEY.THEY TOLD TO GO TO SHYAM BAZAR AS IT WAS THE BRANCH THAT COMES IN MY AREA.

2> WHEN I WENT TO SHYAM BAZAR WEB STORE THEY TOLD ME THAT I CANNOT GET A LAND LINE FOR FREE.AND WE DON'T HAVE STOCK.

3> NAGAR BAZAR WEB STORE CLOSED DOWN.

4> GRISIH PARK WEB STORE SAID THAT WE CANNOT DO IT.

AFTER PUTTING COMPLAINS IN ALL THE WEB STORES NO ONE HAS GOT BACK TO ME.
WNEM I WENT TO CHANGE MY ANLINE WITH A NEW LATEST ONE THY AL;L SAID WE DON'T HAVE STOCK.THAN HOW CAN I GET MY LAND LINE REPAIRED I AM PAYING RS 600 EVERY MONTH FOR NO REASONS.
PLEASE CONTACT ME.IMMEDIATELY

MY LAND LINE NO IS[protected]
CIOU CODE : WBRL10088
TARIFF PLAN : WPUNLTD525
RELATIONSHIP NO. [protected]

PHONE MODEL :- LG LSP 400 OR 300
PLEASE CALL ME ON MY ALTERNATE NO : - [protected] (SAURRAV MANOT)

Dear Sir,

I am having Reliance Mobile Prepaid No. [protected], Reliance has launched 599/- Unlimited Reliance to Reliance all over India + 30 min Free per day to any mobile Scheme. First two months it was good and i regular buy Online Recharge from RCOM web site. On 29th November'11 i recharge as regular by reading all the details and there it was showing the same. But after 7th dec'11 i cant make free call to reliance to reliance so i called R-Com Customer Care they informed there is no more scheme from 21st Nov'11 Scheme has change and u will get 1800 min free for month. So complaint there that when i buy produce online it was showing the old scheme and till 9th december online was showing the same old scheme, but there was no reply in 2 days so i called to Nodel Desk and had a talk with Mr. Tilak Chatterjee he gave assured that u send me the copy past mail of the data showing online if its showing old scheme we will give you old scheme and resolve it in 48hr. then i talk that i want reimburse for the balance i have to use due to their mistake he told we will try to reimburse you the balance also if it showing old scheme online. I mailed him everything on 9th Dec'11 but after that i called 3 times but cant talk to Mr. Tilak as per rule i have to talk to other officer and explain them all matter and they take my request and tell me to wait for 72hr or 48hr. Till 19th i call i got same reply wait for 48hr more we will try to resolve we have forward your complaint. I spend almost more than 600 rs.for balance for the mistake done by relaince online system. If new scheme was showing when i was recharging i may choose other product or make other way. There is last day of 29th Dec'11 for Recharge as per scheme & and i dont know how much more balance i have to spend for this mistake done by them. They gave me hope they will do it so i didnt change the plan if they told me we cant help you or it will take 20 days i may select other way,

So please help me in it Make me reimburse of Rs. 600 which i spend till 19th Dec'11 and give me 599 old scheme for 1month more.

Awaiting for reply.

Thanking you,
Mitesh Shah
[protected]
[protected]@hotmail.com

sir
i hv recharged for 3g data with 208rs.......i received two msg at a time.
.first one was successful rechareged and another was " your request could n't be procced at this time plz try again later.
i payed 208rs to retailer.......he also received recharge succesfully confirmation msg.........his balance deducted also.

still i did n't get any 3G data......
after all i call back to RELIANCE C.C. many times...but they r not responsing accurately regarding my complain..



plz tell me how can i get my data ....my contact detail.-[protected]...[protected]@gmail.com

My Name is Suraj Gangolli from ganeshgudi. I am using prepaid reliance net connect cdma 1X data card. But speed of my net is very slow. Now the speed was 18kbps to 20kbps. It is so slow when downloading of 60mb files its very slow and take long time to complete download. But speed was slow. I want to increase the speed. 40kbps to 80kbps. Any recharge card which increase my net speed. I Hope you understand my problem. plz solve this problem. help me.I just think its a waste of money buying this product

Dear Sir,
This is to let u know that my number is facing call barring again and again without any notification.
Therefore, outgoing and incoming is barred unnecessarily.
Kindly help me out over this problem.
my number: +91 [protected]
service provider: reliance CDMA
from: kanpur

Yours faithfully,
Mohd Asim

Hi,

With immense pain , I Sima kumari , have to say that , the customer care of Reliance communications, which is supposed to be helpful for us , resolving our issues, have now become a miscreant and are misbehaving with female customers,calling them late night, giving missed call at personal hours, using customer care no.of the company , apart from the personal number.

The complain is for Mr. Prashant (as told by him giving a threatening like u cant do anything ), using his mobile no :[protected], and reliance customer cell land line no. :[protected].

Few of the calls' details i am mentioning :

Date Time mobile/land line No.
16/12/2011 11:42 p.m. [protected]
17/12/2011 9:32 p.m. [protected]
17/12/2011 9:37 p.m. [protected]
17/12/2011 9:43 p.m. [protected]


I, therefore request you to please take stern action against the concerned person/company so that in future not only me but any customer especially female, should not get disturbed like me.


Regards,


Sima kumari

Mob: [protected] (this is the no. on which I am getting calls)

I have recharged 599/- (which includes Rel-Rel STD 1800 minutes free & 30 minutes free to any other mobile) to my reliance CDMA phone [protected] on 30th November 2011.
But even after recharge I was not able to call to STD reliance phones.
When I called to customer care on 3rd of December, they said, I have already used 1800 minutes Rel-Rel STD.
Since I have not used those minutes, I asked them to send me the details, where I called on 5 days (29th to 3rd of December) and used 1800 minutes.

They asked me to recharge for 25 Rs to send the report. I got the report, but in that report its showing even less 20 minutes to any reliance phone call.
When I asked again, they are still saying, I have already used 1800 minutes, but not providing any further details.
I have even send a mail to "[protected]@relianceada.com" also, but apart from auto reply, I didn't get any response.

I am frustrated. I have no idea to whom should I complain.
Please help me to resolve the issue.


Thanks
Manish
[protected]